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    Temecula Valley Toyota

    3.9 (1.3k reviews)
    Closed 9:00 am - 7:00 pm

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    Just finalized my new lease w Sam! Thanks for making it easy!
    Ron Q.

    This review is for the service department. Disappointed in so many ways! I recently leased a new vehicle from Temecula Valley Toyota. The lease comes with complementary maintenance for the first 25,000 miles or 24 months (whichever comes first). Naturally I take advantage of this service since it's included in the cost of the vehicle. Sadly their service department is lacking anything resembling customer service. I arrived about 5 minutes prior to my scheduled appointment time. Upon entering the property, I ended up in a line to be checked in by a "greeter". The line was about 5 or 6 cars deep. Moved along slowly as the person checking people in worked on an iPad or tablet and placed numbers on the vehicles. When I approached the check in station, the attendant didn't look at me, but rather blandly stated, "what's the time and name for the appointment". After I shared my information, she still didn't look in my direction, grabbed a number hat and placed it on my windshield. She finally looked at me and said, go ahead and pull forward. I would think the person on this role would be a little more personable and possibly smile and look at customers in the eyes when talking to them.... Not the case. I then pulled forward to the area where service advisors meet with customers and waited again. By now, it was almost 15 minutes after I had arrived on property. Other cars had been removed from this area both ahead of me and behind. Still waiting. I was asked to pull forward to make more space for more cars to wait behind me. Eventually my advisor came out to discuss my vehicle. Not a whole lot to do with my vehicle at this time. I mentioned that I would wait for my car to be worked on and headed to the waiting room. Inside, it looked like a classroom. A few rows of chairs facing a tv screen with a beverage station in the corner with coffee machine, creamers and mini fridge with water bottles. The creamers were pretty disgusting! Drips and drops from each of the creamers were all over the place. Doesn't look like this area is thoroughly cleaned ever. They have a complimentary charging station with various cables for different electronic devices. Even an old 30 pin for an iPhone 3! Each of these cables has deteriorated over time. Again, very little care for this "complementary" service for customers. After about 45 minutes, my vehicle was ready. The advisor was thorough in going over details of my service, which I appreciated. When I got into my vehicle, I noticed that my phone wasn't synching with my car, which it usually does immediately when I get in and start my car. I looked at the display and noticed a "guest" was signed into the audio system and my profile was logged out. This is something that someone has to manually do. So apparently the technician paired their device to my car while they were performing the service. So glad they were entertained while working on my car! Anyway, while this service is "complementary", I hope they improve on how the entire operation runs so customers can look forward to using this service offered by Toyota. Keep on Yelp'n!

    Ray Z.

    I purchased a used 2023 Toyota Tacoma today from TV Toyota, and I am throughly impressed and pleased with the entire experience! The Sales and Finance people were very accommodating, and pleasant to deal with. I got the deal I wanted on the truck I wanted. I especially want to commend my sales person Jaime. Not only did he make my shopping experience enjoyable, he even delivered the truck to my house, so I had time to go to the bank and secure the check for him. Totally Above and beyond service!

    Happy ending no thanks to Anbari
    Miguel B.

    ****2nd attempt at leaving a review, my first one was deleted by yelp at Toyota of Temecula Valley's request**** Bad customer service from Alex, Service advisor. Condescending, rude, unsupportive and apathetic to customer concerns. Not solutions oriented, just money hungry. Went elsewhere with my hard earned money! For context: I had multiple flat tires and mangled wheels I needed replaced. Tire guy at Toyota had me set for an appt. I arranged for a tow, to Toyota. At Toyota, Alex was confrontational from the start, not at all looking to help. Told me the car needed to be taken in for an inspection, the wheels weren't in stock, couldn't do anything with the current state of my wheels, etc. I really wouldn't have minded waiting for my car to be serviced if he had treated me with a little more respect. Heck, I would've even paid for the new parts at Toyotas 80% markup. Long story short, it felt like a cash grab (you can tell when red flags start going off in your gut). After waiting an hour and watching another staff member practically get into a fist fight / shouting match with another customer (we'll call him airbag guy), I was told I had to tow my car outta there. Long story short, it was a ton of adapting to an already stressful day. I feel like anyone else would've lost their cool. I took my business elsewhere and got a whole set of wheels and all new tires. This business could've easily been Toyotas if the service had been better. You can't just cram people into a corner and call it a lounge btw. A lounge has drink dispensers and snacks. What kind of dealership is this??

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    29 days ago

    Rob and Jonathan are awesome!! We got a killer deal on a tundra! Will definetly be back!!!!

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    9 days ago

    Outstanding customer service (respectful, professional, technically savvy) and the work gets done expertly.

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    Page 1 of 33

    Ask the Community - Temecula Valley Toyota

    How much does a smog check cost?

    Was the sales Dept open tonight between 5-5:30? I'm actually aware of this dealership's sales hours.…

    Hi Patricia, we are open daily from 9:00am to 9:00pm and open until 8:00pm on Sunday's. Let me know if you need any additional assistance. My email is trudnai@tvtoyota.com… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Temecula Valley Toyota

    The only thing I wish TV Toyota did that South Coast does is the free shuttle service within a 10 mile radius.

    Mentioned in 53 reviews

    Read more highlights

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    I had a wonderful experience here. Esme (Esmeralda ) and the finance manager ( I'm so sorry it was…read morelate and I forget his name but he is likely a stand up comedian on the side if that helps) helped us out so much. Esme showed me everything about the Tahoe we purchased, was very informative and knowledgeable about the vehicles and really made sure I got what I wanted. The finance manager was efficient and informative and honestly hilarious. We had a great time in finance (not something you hear often). The dealership even sent us flowers to congratulate us on our new vehicle. I usually dread dealerships but they truly made us a life long customer

    This place is unorganized and a waste of time…read more I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list.

    Temecula Valley Buick GMC - We're honored to be named GMC Dealer of the Year 2024! Thank you to our incredible team and loyal customers for making this possible.

    Temecula Valley Buick GMC

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    I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

    I had such an amazing experience at Temecula Valley Buick GMC, all thanks to Emerson. From the very…read morebeginning to the end, he took care of everything and made the whole process feel easy and stress free. I originally brought my car in because my headlight housing went out. I called in, set up an appointment, and from the moment I arrived, Emerson stepped in and handled everything. My car was in his care for a few days, and during that time I never once felt worried or left in the dark. His communication was honestly top tier. He kept me updated, answered all my questions, and made sure I always knew what was going on. What really stood out to me was how attentive and genuine he is. You can tell he actually cares about his customers and not just getting the job done. He made me feel like my car and my time mattered, and that kind of service is hard to find these days. He was professional, kind, and just overall went above and beyond to make sure everything was taken care of properly. I truly felt taken care of the entire time my car was there, which gave me so much peace of mind. Emerson made what could have been a stressful situation feel smooth and manageable. If you go to Temecula Valley Buick GMC, I highly recommend asking for Emerson. You will be in great hands.

    Hello Subaru of Temecula - Hello Subaru of Temecula Service Tech Certified

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    Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if…read moreyou're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you

    The service department cannot be trusted, at least in my experience. I will never go back…read more I had some recall work done and then got an email saying that they found an "engine oil leak" which would cost over $4100 to fix. The email included a phone video made by the tech showing what looked like black oil behind the engine. My car was recently inspected by a good independent shop (Auto Club Approved!!) in Temecula and they found nothing leaking. So, was I supposed to just pay the four grand for nothing or were they going to try and get me to trade in on a new vehicle? We will never know because my independent garage said "no leaks" and my garage floor hasn't got a single drop of oil, and I will never go back to this dealership for anything, not even parts.

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    Worth the 2-Hour Drive…read more If you've ever dealt with a dealership, you probably already know how this usually goes. This wasn't that. I worked with Ceasar at DCH Chrysler Dodge Temecula to sell my car, and the entire experience was smooth, transparent, and fair from start to finish. I drove nearly two hours to work with him because he gave me the best offer for my vehicle. That alone says a lot, but what really stood out was how he handled everything once I got there. No games, no last-minute deductions, no pressure. He easily could've knocked the price down over small things like a couple scratches or not having a second key fob -- but he didn't. He honored the offer and treated me with respect the entire time. If I hadn't already purchased my next car, I would've absolutely bought through him and the dealership. I'll definitely keep them in mind moving forward, and I wouldn't hesitate to make that drive again just to work with Ceasar. Highly recommend if you want a straightforward, respectful experience -- which is harder to find than it should be.

    I am Not happy with my experience at DCH Temecula. I brought my Jeep in for an oil change, tire…read morerotation, and some recall work. It ended up taking 12 days, and when I finally got my car back, it was dirty and dusty. It gets Worse! Before dropping off my car, I took photos for my records and marked the tires to verify if they were rotated (which is very important for vehicle safety). When I picked it up, the marked tires hadn't been rotated, even though the invoice documented the tire rotation was complete. The most frustrating part is they kept my car for 12 days, so in the interim I had to figure out how to get to work. Almost 2 weeks is excessive for what ended up being an oil change, a battery test, and some software updates,

    Temecula Valley Toyota - car_dealers - Updated May 2026

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