We just purchased our 5th car from Toyota Temecula , I have to say , the entire team is awesome, our experiences are always amazing, they get us in the cars we have wanted , special shout out to Martin, Andrew ,Don , Daniel and everyone who had been there for us. Definitely highly recommend it to anyone who is looking for a great car and that doesn't devalue. Thank you Toyota Temecula read more

Temecula Valley Toyota - 2026 4Runner TRD off road - Car Dealers Near Me - Temecula, California

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To Management and Corporate: As a loyal, 3-time customer, I was subjected to unbelievable disrespect, predatory tactics, and the unlawful seizure of my vehicle. Ten days after buying a used Nissan, they demanded it back because they failed to secure financing due to their own massive markup ($9k selling price on a $3k book value). When I previously tried to return it due to buyer's remorse, management refused, claiming "no buyer's remorse." Yet when *they* failed to hold up their end of the deal, they demanded the car back immediately. When my son and I arrived on 7/23/26, we were shuffled between Sales and Finance 3-4 times before anyone spoke to us. Salesman Edi tried aggressively to sell us another car. When that failed, he took my keys under the deliberate lie that he needed to "check the mileage" -and I watched him drive my car away before I had even spoken with anyone. We were dumped in Finance Manager Albert's office, who sat in silence on his phone for five minutes before admitting he was just a "middleman" and tried to coerce me into signing away my rights. When I refused, he claimed my car was "up at the top" and wasn't coming down, calling key confiscation "standard procedure." Albert eventually returned, saying Manager Jesus approved reimbursement for our costs and told us to go back to Sales. Walking back, we confronted Edi standing outside to ask who ordered him to lie and steal my keys-he refused to answer. We finally met with Jesus, who admitted they unwind deals "all the time" due to failed financing on their end. When confronted about taking my keys without signed paperwork, Jesus absurdly claimed the car was "yes and no" legally mine. They illegally detained my property without any signed unwind papers and forced me to leave empty-handed with only a "check request" - not guaranteed funds. Avoid this dealership at all costs unless you want to deal with predatory pricing, total lack of transparency, manipulation tactics, and extreme disrespect. read more

I brought my Prius in for a grille shutter code while under warranty. Service took it back and within an hour or two called and said "nothing can be done." To go see a body shop as it had been bent on the bottom member. So I brought it home and did some research. Found that the actuator motor was bad. On my own dime, bought it and made the repair. I'm very disappointed with Toyota and their lack of deep dive into my problem to begin with. Why the f*ck do I buy a warranty from them, just so they can dismiss my problem and put the issue back onto me? What a waste of a warranty and money since they clearly don't care to fix vehicles under warranty. read more

Temecula Valley Toyota - Actuator motor that froze up. They could have easily fixed it. - Car Dealers Near Me - Temecula, California

Very disappointing outcome! Totally SCAMMED!! Sam showed us a car we were excited about. Passed us to Rudy Vides to complete the sale. After some paperwork Rudy assured us the car was ours, confirmed funding and planned to delivery once the car was clean and minor cosmetic repairs were completed. Several days passed, we scheduled delivery. The Rudy postponed asking for a couple more days. Only to call again and say "THE CAR HAD SOLD WITHOUT HIM KNOWING" !!! How is that even possible SAM?? We had prepared for the car. Declined another car and made major purchases including a home charging set up for this car. He led us on, and sold the car from under us. Total SCAMMER behavior. Bad business. Do not recommend. Thankfully Rick at DCH Kia Temecula took care of us properly. We purchased a car a couple days later and are very happy with the car and service there. read more

Excellent experience with Robert (Rob)! Super nice guy and made the whole car buying experience very laid back and easy. He was also great and patient with my kids which made us even more comfortable. Finance was a breeze as well. Having been in the car business myself, I 100% would come back and work with Rob and his group again. read more

Let me start by saying I am a high maintenance customer when car shopping. Having spent years working in the industry myself, and buying dozens of vehicles over the last 15 years, I always want to be involved in every step. I need to know every single detail, every line item, how the deal is structured, & what's going on behind the scenes with finance. I had the absolute pleasure of working with Alex Angeles. I know I probably bugged the absolute hell out of him with back and forth phone calls and questions. Alex stayed cool, patient, and professional through all my questions and demands. He didn't sweat the deep interrogation and worked relentlessly to make me happy. He never made me feel like he was tired of me Answered every time I called too. I also got a very good deal on my trade in, which I really appreciated. I ultimately walked out with a super solid deal and hit the exact monthly payment I was aiming for. No games, just results. I truly appreciate the straight forward approach and communication. Overall it was a smooth transaction. Unfortunately I probably won't be back for a very very very long time because I took home my absolute dream car & I plan to keep it for many many years. I will be sending everyone i know looking for a vehicle to Alex Angeles. Super cool dude! read more

Temecula Valley Toyota - Car Dealers Near Me - Temecula, California

Brody and Don did an excellent job taking care of me and my family with it trade in for a more efficient vehicle that meets our needs. Easy communication and they were very kind and understanding regarding some unique circumstances. Great customer service and we're very happy with our new rav 4 hybrid! read more

This is the second time this year our family is buying a car from Temecula Valley Toyota. Phenomenal dealership and customer service here. With six kiddos we bought eight cars over the last few years been to dealerships all over Lake Elsinore & Riverside, non-compared to Temecula Valley Toyota. Steve our sales associate was very patient and thorough, thank you Steve. Also our guy Nick in the Financial Dept, this guy above and beyond for sure. Ultimately just made sure my wife was extremely happy. Amazing warranties, and even extended maintenance packages, no more headaches for the wifey. I couldn't be more grateful, thank you Steve and Nick and Temecula Valley Toyota read more

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Stop in and see Angelica if you are leaving ok'ing to buy a vehicle or even need to sell one. I have had several transactions with her over the past year or so and she has always been great. She is respectful and knowledgeable and made each transaction painless. You won't be sad to ask for her when you go in. read more

Thank you to Chris for making a situation easier to navigate. I was impressed by his commitment to give great customer service.

Awesome service...if you got a Toyota bring it here...Alex Anbari helped me out and was very knowledgeable and even did his own research to see my trucks history...very impressed and loved the lounge to wait in. Will definitely be recommending and bringing my vehicles for future service. read more

Temecula Valley Toyota - Free coffee and tea - Car Dealers Near Me - Temecula, California

Great people. I recommend you go and buy a car at Valley Toyota. They take care of their customers.

This review is for the service department. Disappointed in so many ways! I recently leased a new vehicle from Temecula Valley Toyota. The lease comes with complementary maintenance for the first 25,000 miles or 24 months (whichever comes first). Naturally I take advantage of this service since it's included in the cost of the vehicle. Sadly their service department is lacking anything resembling customer service. I arrived about 5 minutes prior to my scheduled appointment time. Upon entering the property, I ended up in a line to be checked in by a "greeter". The line was about 5 or 6 cars deep. Moved along slowly as the person checking people in worked on an iPad or tablet and placed numbers on the vehicles. When I approached the check in station, the attendant didn't look at me, but rather blandly stated, "what's the time and name for the appointment". After I shared my information, she still didn't look in my direction, grabbed a number hat and placed it on my windshield. She finally looked at me and said, go ahead and pull forward. I would think the person on this role would be a little more personable and possibly smile and look at customers in the eyes when talking to them.... Not the case. I then pulled forward to the area where service advisors meet with customers and waited again. By now, it was almost 15 minutes after I had arrived on property. Other cars had been removed from this area both ahead of me and behind. Still waiting. I was asked to pull forward to make more space for more cars to wait behind me. Eventually my advisor came out to discuss my vehicle. Not a whole lot to do with my vehicle at this time. I mentioned that I would wait for my car to be worked on and headed to the waiting room. Inside, it looked like a classroom. A few rows of chairs facing a tv screen with a beverage station in the corner with coffee machine, creamers and mini fridge with water bottles. The creamers were pretty disgusting! Drips and drops from each of the creamers were all over the place. Doesn't look like this area is thoroughly cleaned ever. They have a complimentary charging station with various cables for different electronic devices. Even an old 30 pin for an iPhone 3! Each of these cables has deteriorated over time. Again, very little care for this "complementary" service for customers. After about 45 minutes, my vehicle was ready. The advisor was thorough in going over details of my service, which I appreciated. When I got into my vehicle, I noticed that my phone wasn't synching with my car, which it usually does immediately when I get in and start my car. I looked at the display and noticed a "guest" was signed into the audio system and my profile was logged out. This is something that someone has to manually do. So apparently the technician paired their device to my car while they were performing the service. So glad they were entertained while working on my car! Anyway, while this service is "complementary", I hope they improve on how the entire operation runs so customers can look forward to using this service offered by Toyota. Keep on Yelp'n! read more

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I purchased a used 2023 Toyota Tacoma today from TV Toyota, and I am throughly impressed and pleased with the entire experience! The Sales and Finance people were very accommodating, and pleasant to deal with. I got the deal I wanted on the truck I wanted. I especially want to commend my sales person Jaime. Not only did he make my shopping experience enjoyable, he even delivered the truck to my house, so I had time to go to the bank and secure the check for him. Totally Above and beyond service! read more

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Sales Associate, Michael Parks, did a great job with my lease return. He made everything easy and seamless. No haggling and he was able to get me a great deal on a new lease. Was probably the quickest I have completed either a purchase or lease of all of my previous Toyota vehicles. Thanks again. read more

I don't recommend buying electrical parts at Temecula Valley Toyota. Even if they don't work they will not give you a refund. The part didn't work and I needed this issue fixed before I left on a trip. It took days to get the part through the dealership so I asked my mechanic if he could fix it before my trip since I was already there. He did. I tried to return the part 2 weeks later and they said no because the part has already been through Toyota's quality control. They didn't offer to test it. They said they could only exchange it. So now I'm stuck with this part. This is what I get for going through the dealership to make sure I got the right part. I will never purchase parts there again. read more

I never thought I would write a five star review for a dealership, but Joe, Dale, and Sal were amazing. Joe helped me find the vehicle and got me what I wanted at a great price, Dale taught us so much about the truck and how to get the most out of it (unlike any car buying experience I have ever had). Getting sent to finance is usually the last indignity in a terrible experience, but Sal from finance made it a breeze. I will always buy my cars from TVY in the future. read more

We have not had one successful visit here in the last 2 vans and 2 cars we've gotten from Toyota. Yet, we keep getting our hopes up and trying over and over again expecting better results. Came in to turn in a lease and go over our options, there was no one waiting at the front door, nobody at the front desk, it almost looked like a ghost town. The employee who finally stepped up to assist us didn't seem to care about making a sale (said so himself) and wasn't 100% invested in our transaction as he took a phone call during our visit and walked off and out the doors right in front of our faces leaving us behind without a word after we came back from test driving a car (by ourselves). So we just dropped the keys at his desk and walked out, so rude and disrespectful. read more

Shoutout to the team at Toyota of Temecula I came in during a stressful situation needing a tire replacement, and the team really made a difference. From the moment I walked in, the greeting was on point! Everyone was welcoming, professional, and genuinely kind. I even received a follow-up call after I accidentally contacted the customer center, Tynesha reached out and made sure everything was taken care of, which I really appreciated. It was refreshing to see smiles and feel like they actually cared, especially when I needed it most. That kind of service doesn't go unnoticed. Great experience overall! read more

****2nd attempt at leaving a review, my first one was deleted by yelp at Toyota of Temecula Valley's request**** Bad customer service from Alex, Service advisor. Condescending, rude, unsupportive and apathetic to customer concerns. Not solutions oriented, just money hungry. Went elsewhere with my hard earned money! For context: I had multiple flat tires and mangled wheels I needed replaced. Tire guy at Toyota had me set for an appt. I arranged for a tow, to Toyota. At Toyota, Alex was confrontational from the start, not at all looking to help. Told me the car needed to be taken in for an inspection, the wheels weren't in stock, couldn't do anything with the current state of my wheels, etc. I really wouldn't have minded waiting for my car to be serviced if he had treated me with a little more respect. Heck, I would've even paid for the new parts at Toyotas 80% markup. Long story short, it felt like a cash grab (you can tell when red flags start going off in your gut). After waiting an hour and watching another staff member practically get into a fist fight / shouting match with another customer (we'll call him airbag guy), I was told I had to tow my car outta there. Long story short, it was a ton of adapting to an already stressful day. I feel like anyone else would've lost their cool. I took my business elsewhere and got a whole set of wheels and all new tires. This business could've easily been Toyotas if the service had been better. You can't just cram people into a corner and call it a lounge btw. A lounge has drink dispensers and snacks. What kind of dealership is this?? read more

Temecula Valley Toyota - Happy ending no thanks to Anbari - Car Dealers Near Me - Temecula, California

Sold me a used truck that has a bent side bar, a bad scratches under the front bumper and they didn't give me a wheel lock. Also the soft cover had one bar broken off the leather cover. It's supposed to be a gold certified vehicle. Salesman Danny more focused on getting the sales done quickly. Had to go back and forth just to get issues resolved smh read more

The service department at Temecula Valley Toyota told me they could not complete my 4 wheel alignment. That my vehicle needed $5,000 in work. I took it to a local shop (Precision Alignment) and Chris confirmed that I was grossly mislead. He confirmed that the work Toyota suggested was not needed. If it had been needed it sure wouldn't have taken the 18 hrs that Toyota wanted to bill for. Very disheartening that a reputable brand like Toyota would conduct business in this manner. Glad I have found a trustworthy shop because Temecula Toyota Service no longer has my trust. read more

First, I want to say I am very technically challenged. I purchased a 2025 Toyota Camry XSE--I absolutely love the car--it is my 3rd Camry. However, I have watched the tutorial on my computer and I could not remember how to apply what I viewed on the computer when I was in the car. I blame it on my age, I will be 80 in a couple of months. When I took my car in for my first service I was assigned Jalen Williams. I only mentioned that I needed to view the tutorial again. He immediately started explaining all the buttons and gadgets. He was so patient and knowledgeable. He actually took the time to educate me--he really CARED and made me feel special--not some mentally challenged older citizen. Throughout the years I have worked with many service reps, and this young man is the very, very best I have worked with. I have had my 2nd service with Jalen and was treated with the same courtesy. I am so impressed with Jalen. My biggest concern now is he will probably be promoted to another department. read more

I've been here before for my Toyota, and I must say the experience has been far superior than the two dealerships I've been to in the IE. I'm writing this review specifically for the "Service" - Customer Service person I talked to yesterday on the phone, I believe her name is Veronica. She was genuinely so kind, personable, and had urgency answering my questions. She was thorough and her personality is so great, I even did a social media video talking about what a great experience it was. While things continue to become more automated, impersonal, and frustrating - this experience was a distinct contrast from what I typically experience talking to other businesses on the phone. Please don't change the human touch! read more

TV Toyota parts mark-up: I recently bought windshield wiper rubber inserts and was charged $18.20 each. I looked up the part numbers on Toyota Parts Center Online (Toyota Motor Sales U.S.A.'s website) - Toyota MSRP for these inserts is $10.81 each. TV Toyota's retail price was 68% HIGHER than Toyota MSRP (Invoice copy in photos). Assuming TV Toyota cost of $6.49 (MSRP less 40% GM), TVT's selling price of $18.20 reflects 180% mark-up or 64% gross margin. Holy cow! The dealer is an independent business - they can charge whatever they want, but you don't have to pay it. You can take your business to another Toyota retailer whose pricing practices are "less ambitious". Look up the parts prices that TV Toyota has charged you on recent parts/repair orders with Toyota MSRP prices on Toyota Parts Center Online (Toyota Motor Sales U.S.A.'s website) by part number. I called three neighboring Toyota retailers and all three offered the same parts at Toyota MSRP pricing so it's not a SoCal issue; it's TV Toyota's pricing policy matter. When you have your car serviced here, they will "sell' you the overcharges by providing a "20% Preferred Customer Parts Discount" that will throttle the mark-up back to 160%. TVT banks on the fact that Temecula folks are so fatigued commuting that they'll pay anything to have their cars attended to locally. Prove them wrong Temecula! Read my previous reviews for TVT. read more

***Review is for service department*** Fantastic experience from start to finish. Warm and friendly employee on phone to schedule appointment, friendly employees on location, super nice waiting area where I could get some work done, fast service completion, and nice explanation of what they checked. The only thing was I was disappointed it didn't get a quick car wash. But everything was really excellent and most appreciative of how quick it was. Thank you!! read more

Went in on Sunday looking for an EV or Hybrid as we have purchased two other cars from this location. The last two times were amazing. The recent visit was disappointing. The sales guy was so into looking on his phone the entire time. He didn't explain anything about the EV we test drove basically said go around the block and come back. We knew nothing about the car. Before we went to Toyota we went to Tesla, Ford, and Chevy. We wanted to see all the options at the dealerships. All the other dealerships were full of information and showed us everything on the EV or Hybrid we looked at. We left knowing about each car. At Toyota we walked away knowing the same as when we went in.... Nothing. Because of the lack of service we will pass on Toyota this time around. read more

Not recommending this dealership, make sure you do your research before committing on purchasing anything. If you finance with them. They talk to you in a way they put answers in front of you, they choose for you were to sign and what options to chose, being under impression that you would accept their responses. Make sure you check everything in your vehicle before accepting to purchase it. About a car 3 weeks ago and every day, I find a new issue with it. Do not recommend Ebi, manager Dan or Don... Not truly honest Servicing DEP not good as well. After a month of having the car, had to drop it off for maintenance, called to see if I can pick up, no one responded, received a text msg that it's ready. Had to get a ride since they don't offer courtesy vehicle. After coordinating all of that and got a chance to get a couple of hrs time off from work, they said it wasn't ready and it will be ready tomorrow.... Toyota has amazing cars, such a bummer their service is not good read more

So I bring my vehicle early, then have to wait to be attended a good ten minutes while there are other service employees standing around doing nothing. The service rep finally gets to us and tells us he put us on waiting at location because it was faster and an hour later the vehicle still is not ready after only needing a tire rotation. Then when asked why so long he tells me ot os a 2 hour process which he failed to tell me at the begining of the process. I believe appointments regulate their time to organize and expidite, jowever that was not the case and still had to wait an additional estimated 15 minutes. Had I been sent home I would hace saved close to 200.00 shopping while waiting for my vehicle. Not happy at all. read more

Rob and Jonathan are awesome!! We got a killer deal on a tundra! Will definetly be back!!!!

The customer service here is always fantastic! Aaron Matlock has been getting my whole family into vehicles for years with excellent service and first-class rates and deals! Buying a car is always a hassle, but the folks here always make it as easy as possible with no hidden fees or extra theatrics. Aaron has been my go-to salesman for every car I've owned in the last 6 years, and he's always hooked me up with great deals and he goes the extra mile to ensure 100% satisfaction! read more

Exactly what you'd want from a car buying experience! I drove an hour to get the car from Temecula Valley Toyota and would gladly do so again! I had been shopping around at dealerships more local to me and spent much longer sitting in them just to get numbers and pricing than it did to actually purchase the car and complete all the paperwork at Temecula Valley. Joe Mora and Reggie were great to work with. Joe got me a great deal on a new Grand Highlander Hybrid that became available. The process was easy, fast, and most of it was done over the phone/email. Reggie was great with the financials, had everything ready to go, and explained everything thoroughly yet succinctly. They were both upfront with me, true to their word, personable and helpful! read more

Man oh man. I come to this dealership for my oil changes and what not and as of recently have not had good experiences. This summer my car steering wheel would lock as I was driving, which occurred randomly and obviously was a danger to drive with duhhh! I took it to this Toyota to get it checked and the service advisor instead pushed for me to wait for it to happened again and essentially encouraged me not to get it checked (because I guess I sounded like a conspiracist) I took their word and waited until my oil change appointment. Time skip a week to my oil change and service, I explained the same issue, this time noting that my startup sounded funny. During this service inspection they found nothing wrong with the car, okay cool, whats explaining my funky startup and the steering wheel? Didn't get my answer this time. Cue day of service, the steering wheel issue happens again. Then I had to take back my car to the Toyota, pay the $250 for their inspection and tadaaaaaa it was the battery all along. Obvs I should have been a bit more investigative in the first place and gone to an Autozone/or other mechanic. However, after being gaslit by service attendants for my issue and not getting an answer,I was really put off by this and upset because I fostered enough trust in this place to make the commute from San Diego. You are sheisty for that Toyota. Whatever, I think this is a one time thing no biggie. Then this week my car battery light turned on and my car wouldn't budge while stopped at a red light. Oh no! I took it to Oriley to get an alternator and battery test, they tell me my battery is low and that everything else seemed fine! Oh no again! I just bought this battery! Then I'm back at Toyota explaining this issue, they took a while (around 1hour30mins), for a battery test. Which is like okay it's the weekend makes sense, maybe they are being thorough, ya know, all that good stuff. When my car was ready, I get told that the battery was fine! Wooohoo okay cool then what explains what happened to my car? Hmmm they couldn't answer that, in fact not one explanation for it was given or even possible theory for why, okay why was that so long LMFAO. So I am a bit confused and answer less myself, but the funniest surprise was when I drove off and to home. My dad saw that they didn't even fully close the hood of my car . He asked "they just sent it off like that?" Now I am left confused. In mystery. I couldn't help but wonder if they couldn't even shut the hood of my car properly what else were they overlooking...? And just like that, I found myself looking for a new mechanic. read more

Update. Still no car as of March 12 and no resolution and no plans to give me a new car or even get mine back anytime soon. Case manager was good but so far I've only got two car payments back and will probably have to pay 3 to 4 more before I get the car back. Will be asking for all future payments to be refunded as well as I never had this car and I'm still paying for it. Corporate has done zero.......only financial services. I've never gone through anything this bad with purchasing a car. read more

If I could give more stars I would!! Huge thank you to Nick Camello and Kenneth for being able to locate and help me get into my new 2025 Toyota Tacoma Sr5 4x4 in the underground color. I was able to get one with the options I wanted, I am more than happy. I couldn't have done it without the best Toyota team!!! read more

Temecula Valley Toyota - Car Dealers Near Me - Temecula, California

I come here for one thing: oil changes. That's it. A simple, peaceful, transactional relationship. I bring the car in, you change the oil, we both go our separate ways like mature adults. Instead, I've somehow entered into a long term, unsolicited relationship with your sales department. The moment I set foot on the lot, it's like I've accidentally signed up for a timeshare presentation. I get texts, emails, carrier pigeons, all urgently informing me that you desperately want to buy my car so you can generously sell me a new one I didn't ask for. Even when I'm not there, the messages keep coming. It's honestly impressive. If persistence were a service, you'd be five stars. And then there's the in person experience, trying to dodge sales pitches while I'm just waiting for an oil change like I'm in some kind of dealership obstacle course. I'm not "considering my options." I'm considering where the exit is. If you're truly that eager to buy used cars, I've got a wild idea: check the classified section like everyone else. You might find people there who are actually trying to sell. Until then, I'll keep coming in for oil changes, just emotionally prepared for the full court press every time. Great oil change. Truly. Just wish it didn't come with a subscription to relentless follow ups. read more

I really enjoyed my experience with Temecula Toyota !! Don the manager was amazing and felt extremely comfortable with the buying process. I knew what I wanted and he went out of his way to make this amazing deal. Angelica was really nice and patient with us as well. I will be coming back for more purchases. Thank you !! read more

Temecula Valley Toyota - Car Dealers Near Me - Temecula, California

5 Stars - Ask for Garrett! We were in Temecula for a quick weekend trip from Orange County and had no plans to buy a car; just wanted to check out the Highlander. That's when we met Garrett Creech. He may look young (only 19!), but don't let that fool you. Garrett is professional, knowledgeable, and an absolute natural at what he does. He greeted us right away, brought us straight to the Highlander and Grand Highlander to compare side by side, and never once pressured us. After so many experiences with pushy salespeople, this was such a breath of fresh air. Garrett gave us useful info about availability but never used scare tactics; just honest, straightforward communication. To our surprise, we loved the car and the experience so much we decided to move forward that night! Even though we had to drive back to OC and return with our trade-in, Garrett stayed in touch and made the process smooth and stress-free. One moment that really stood out was when we wondered if car seats would fit in the back with someone in the middle. Since we didn't have our seats with us, Garrett had the creative idea of having my wife sit in the middle while he and I sat next to her to test it out. I can't imagine another salesman doing that within minutes of meeting us! What impressed us most is that Garrett has only been in sales for a few months; but, you'd never know it. He listened, guided us when we asked, and made the whole experience feel easy and enjoyable. Even though Temecula is a bit of a drive for us, I'd happily come back just to work with Garrett again. If this is the culture at Temecula Valley Toyota, they're doing something very right. Garrett has a bright future ahead, and I can't recommend him enough! read more

Thank you to do the warranty in my Tacoma. sometimes it is difficult to get parts faster but communication is the key. read more

Temecula Valley Toyota - This is the light they supposed to change to prevent the damage my interior - Car Dealers Near Me - Temecula, California

I am here right now waiting for my front brakes to be serviced. I arrived at 8am this morning to do that. First contact with my advisor was him walking up to me and asking me "Are you hear for some kind of brake work?" I kid you not. That's what he asked me. Strike one. Then I come to the guest lounge, plug in my laptop, and start working on things. Two TVT employees walk in to start playing with the coffee machine. It was very warm and stuffy in the lounge. I ask them if they can adjust the climate settings because it was uncomfortable. One of the gents, in a red polo shirt, said he did not know how to do that. Not the customer service response I expected. So, I asked bluntly, "You DO work here, right? He shrugged his shoulders. The other gent, who worked behind the counter in Parts, said he would look into it. And he did. Strike two. I was called up front with my car was ready. They honored the 20% discount on work done based on a special on their website. Something I advise consumers to always be looking for when scheduling maintenance at dealerships like this one. I had questions but my advisor was with someone else. I did not want to wait, so I left. One key note for the GM @ TVT: Get your people off their cellphones so they can actually attend to customers! Everywhere I looked, team members were lovingly looking down at cell phones instead of looking up at customers and finding better ways to serve. It was at an embarrassing level. Strike 3. Do better! read more