While visiting my children in Southern California from Washington State, the transmission in my nearly new Chevy Silverado 2500HD Duramax failed with only about 25,000 miles on it. Needless to say, having a major transmission failure that early--especially while hundreds of miles from home--was extremely frustrating. Thankfully, I was able to get the truck to Paradise Chevrolet, and I cannot say enough good things about how they treated me. From the beginning, Paradise Chevrolet stepped up to help. They helped get me into a rental vehicle while I was in town and continued working with me after I had to return home to Washington. When Chevrolet's warranty process would not cover my rental expenses the way I expected, Paradise Chevrolet went above and beyond and actually reimbursed me themselves. They did not have to take responsibility for Chevrolet's shortcomings, but they chose to take care of their customer anyway. That says a lot about a dealership and the people running it. I would 100% recommend Paradise Chevrolet based on the customer service I received. They took a very frustrating situation and did everything within their control to make it better. Unfortunately, I cannot say the same about my experience with Chevrolet itself. This was my first Chevy, and having a Silverado 2500HD Duramax suffer a major transmission failure at only 25,000 miles has seriously damaged my confidence in the brand. I had owned the truck for over two years, but it was basically a "princess truck" that spent much of its life sitting in my driveway and certainly was not abused. Between such an early major mechanical failure and my disappointment with Chevrolet's warranty support, I would have a very difficult time recommending a Chevy or purchasing another one. But Paradise Chevrolet? Absolutely. They earned my respect and my recommendation. Great customer service, great communication, and most importantly, they stepped up when I needed them. read more

This place is unorganized and a waste of time. I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list. read more

Paradise Chevrolet Cadillac - Proof - Car Dealers Near Me - Temecula, California

If there were more than 5 stars i would give more .. A shout out to Paradise Chevrolet service and especially my service writer Ted Stark ... The whole store went above and beyond to take care of my Corvette problem and they have a customer for life now. read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

I really wanted to like this place for my Corvette. Showed up for service on time with about a dozen other cars. They told me my advisor would be right with me, but after over 20 minutes, they took everybody plus another 1/2 dozen of so...and I'm standing in the drive looking like an idiot, so I left. Nobody offered an explanation or an ETA, just open ended. Service Mgr called several hours later to apologize, but Aaron Chevrolet is about the same distance, so gonna give them a try...too bad. read more

With as many positive reviews and accolades as this place receives, I am honestly disappointed with the service and communication I received. I initially brought my car in because the fuel economy/range did not seem accurate and I wanted to make sure there wasn't a larger underlying issue. I was told there were a few recommended services and that I would receive more details after they had a chance to fully inspect the vehicle. Unfortunately, this experience brought up some additional concerns for me. A few years ago, I had my battery replaced here and I later learned from another mechanic that the incorrect battery had been installed in my vehicle, which contributed to corrosion around the negative terminal. During this visit, I was told they would look into how far the corrosion had progressed. They also suspected an oil leak in the engine and said they would take a closer look. However, when I picked up my car, I was not given clear information about what they found or what the next steps should be. I left feeling very uninformed about the condition of my own vehicle. What was especially frustrating was being charged for a replacement brake fluid reservoir after they cracked the reservoir during the brake fluid service. I understand that "older" plastic components can become brittle, but I don't feel it is fair to charge the customer for a part that was damaged during the service. I was told the dealership would cover the overnight shipping but I still don't believe I should have been responsible for the replacement cost. During the ride home, my brakes also feel noticeably looser/ softer. They did offer me a rental vehicle, which I declined because I am on a budget and did not want to risk additional incremental costs. I also had to leave for work out of town before the rental place opened, so even if I accepted, I would not have made it. I also requested additional information on manufacturer recommendations for services needed at certain mileage and information about what to do with the transmission fluid because I missed the first one- again, nothing on the report or notes they gave me with my receipt. From what I also understand, AAA members get a discount and that discount was never applied, even when I mentioned it during intake. Between the previous battery issue, being charged for a part that was damaged during service, and the lack of communication about what was actually found during my inspection, this experience left me very disappointed. Unfortunately, based on these experiences, I don't see myself returning and would have a difficult time recommending this dealership to others. read more

Totally enjoyable experience each time I visit. Great people in all departments. Jon Hernandez in the service department is by far the best! Superb customer service, knowledgeable, caring, professional, and just a nice person. Thank you Jon. read more

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Having anything done with my car at Paradise Chevy has always been a pleasurable experience. This time was no different. Ty is the perfect communicator! He took care of everything, including my extended warranty coverage, my rental car needs and getting the job done in one day! I always brag about Paradise Chevy to my friends. And thanks to this experience I will keep bragging. read more

Great experience with Jon Hernandez! Went as smooth as could be. Overall very good. Highly recommend

This review is for our second purchasing experience, this time with Matt. Again, this dealership is the gold standard for customer service. Matt was communicative and understanding of our needs. He was transparent and efficient throughout the entire process, which took less than 3 hours from start to finish. Matt ensured we received all the rebates and discounts we were eligible for. The entire staff shares a genuine, collective appreciation for customers. This was our second experience with Christian, one of the managers. Christian is the consummate professional and has a direct approach. He listens and he understands. He makes deals happen. Leo in finance is knowledgeable and efficient. He makes the otherwise onerous contracting piece pleasant. Paradise Chevrolet has the selection and most importantly, capable, quality individuals to make your next vehicle lease or purchase experience your best! read more

Paradise Chevrolet Cadillac - Thank you card and beautiful bouquet from Paradise Chevrolet. - Car Dealers Near Me - Temecula, California

While I had been to Paradise Cadillac for a rental, this was my first experience with their service department. The online check-in had a few hiccups, and I wasn't found in the system when I arrived. Nevertheless, despite a very busy 7 a.m. service department, I was greeted warmly and professionally. After a short wait, I met Aubry. She was friendly, professional, and clearly knew her stuff. Since I'd had the vehicle shipped from Florida, I explained what I wanted serviced. She took careful notes, provided an estimate, and told me the work and complimentary wash should be completed by 4 p.m. Aubry kept me updated by text throughout the day. Shortly after 4, she called to explain that although they could finish that afternoon, she didn't want the technician rushing the transmission flush. We agreed to let him finish it properly the following morning. I appreciated that. I didn't want the job rushed, either. Before 7 a.m. the next morning, Aubry messaged me that the car was ready. When I arrived, another associate offered to walk me across the lot to the cashier when I wasn't sure where to go. That small gesture was indicative of the entire experience. I was taken care of promptly, and Aubry personally drove my car up, greeted me with a big smile, and handed me the keys. I was extremely pleased with the service and, especially, the people. I'll be back because of Aubry's attention to detail, but it's obvious the entire team is on point. Thanks! read more

I've lived in Temecula four years now I take my car there for service actually three cars. I bought two of them from Paradise. I bought the new grand sport from Ryan Kelly a great hard to find sports car that will really hold its value. This is the launch edition and they're not marking them up so if you want the new baddest Corvette on the block go see Ryan because he's one of the few guys around that has one and he'll be happy to sell it to you a brand new 2027 grand sport. read more

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Highly recommend this dealership's service. I had my first experience fixing my Cadillac Escalade, and they found and resolved the issue in less than 24 hours. Christopher Stilgebouer helped me through the process and made it so easy, thanks to him and his management. Totally worth the wait to bring it to this shop. I will definitely return to this dealership for future maintenance and recommend it to my friends and family. read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

This company won't even answer questions about their service department and costs without requiring your personal information first. Avoid Paradise and find a different Chevrolet dealership. read more

It was an extremely flawless car buying experience! Cisco assisted us from the moment we arrived at Paradise Cadillac ... we knew what we wanted, they had it, we drove it, we purchased it .. Done deal! Cisco explained all the bells and whistles (and we're still learning) his knowledge and experience is what made this truly a pleasant car buying experience!! Highly recommend Paradise Cadillac and Cisco's expertise! OH... and WE LOVE OUR NEW ESCALADE ESV!! read more

Paradise Chevrolet Cadillac - Our new addition ... - Car Dealers Near Me - Temecula, California

I was able to negotiate the price for a new car over the phone. When I arrived at the dealership to finalize the purchase, everything proceeded quickly and I was able to leave with my car in just a couple of hours. There was no high pressure sales tactics or unwanted add-ons. The sales staff was friendly and professional. read more

Complete Dirt Bags. My Mom who is dying of cancer and ready to go onto hospice went into to turn in her lease which was already over priced. They treated us with very little respect and charged us/her over $6000 to turn in a lease with almost no miles on it. She only drove it to Walmart and back a couple times a week. Talk about taking advantage of a old dying woman. You should be ashamed of yourselves! Despicable. read more

Joshua S in sales was friendly, knowledgeable, and easy to work with.I appreciated his professionalism and great customer service.

I had a wonderful experience here. Esme (Esmeralda ) and the finance manager ( I'm so sorry it was late and I forget his name but he is likely a stand up comedian on the side if that helps) helped us out so much. Esme showed me everything about the Tahoe we purchased, was very informative and knowledgeable about the vehicles and really made sure I got what I wanted. The finance manager was efficient and informative and honestly hilarious. We had a great time in finance (not something you hear often). The dealership even sent us flowers to congratulate us on our new vehicle. I usually dread dealerships but they truly made us a life long customer read more

I had a great experience at Paradise Chevrolet Cadillac in Temecula. They had been notifying me about a recall to replace the hood lock mechanism on my daughter's 2014 Chevy Spark. After six months of regular reminders, I finally made an appointment. Scheduling was quick and easy. When I arrived at the shop, Michael was very accommodating and got me processed in no time. I left the vehicle for the day and they have nicely installed the mechanism perfectly. read more

Paradise Chevrolet Cadillac - Paradise Chevrolet Cadillac: 27360 Ynez Rd, Temecula, CA 92591, 20240506 - Car Dealers Near Me - Temecula, California

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We had a difficult situation with our vehicle, and our service advisor Chris Stilgebouer went above and beyond to help us through the entire process. He maintained excellent communication, was always responsive, and took the time to answer every question we had. He kept us informed every step of the way, which made a stressful experience much easier. Thanks to his professionalism, knowledge, and genuine care, everything went as smoothly as possible. We truly appreciate all of his help. read more

Disappointing experience. The vehicle was listed around $34k, but the out-the-door price came back close to $41k. Even accounting for taxes and standard fees, there was still a several-thousand-dollar gap made up of add-ons that were not clearly explained or agreed to upfront. When I asked for a full breakdown of pricing and financing, including the actual lender approval, I was not provided clear documentation. The rate presented seemed high, and without transparency, it raised concerns about how the financing terms were determined. The vehicle itself was clean, but the overall experience did not feel straightforward. I'd recommend others carefully review all pricing, add-ons, and financing details before moving forward. read more

Paradise Chevrolet quickly came to the rescue when our Traverse was disabled first thing on Monday morning. Within an hour, Kendal had a tow truck there to take it to their Service Department. An hour later, despite no appointment at all, Mike Sanchez assessed it, got the repairs done and that afternoon, things were back to normal. Everyone in the process was extraordinarily helpful and they kept me fully informed. A difficult day was turned around because of their courtesy and professionalism. Can't thank them enough! read more

Pricing is way too high. Service times are way too long. I'll go anywhere else but here. It's not that they're that bad, but it's clear that I'm not that stupid. As apparently they think I am. read more

Came for a dealer trade and it's one of the nicest dealers I've ever seen. You can tell they take care of their clients and crew. Shout out to the people responsible for the bottled water, espresso machine and the mouthwash in the bathroom. Wow!! read more

If I could give this place less than a star I would. They have zero integrity! Let me explain, I was in the process of getting final out the door price on a vehicle via text, I do not live in Temecula. All of the sudden communication stops I never hear back from the salesman. This guy sold the car to someone else. Zero integrity! If it happened to me don't be surprised when it happens to you! Never ever trust a car salesman. They are some of the absolute worst people you will ever encounter. I would highly discourage anyone from doing business with this dealership! The review below mine says these folks are honest. Really? I beg to differ! Clearly No salesman or dealership for that matter is honest! read more

I'll never come back here. My husband and I stopped by because we're in the market for a new car. Our family is growing and it's just time for something bigger. We pulled up to the dealership and of course a salesmen was already talking to us before we even fully stepped out of the car. Which really, wasn't the part that bothered us. We let the salesman know what we were looking for and he started showing us a few cars. He had us looking at the Traverse and I had mentioned I liked the RS (more expensive version) and he continued to walk us back to the base model. It was almost insulting because I'm assuming he just thought we couldn't afford something nicer? I then walked over to the Tahoes and again...he didn't even try to sell us on the car. Walked us straight back to the traverse base model. Again, most likely because he assumed we couldn't afford it? I'm sorry but that didn't make sense to me...why wouldn't you want to sell us a more expensive car? After that my husband walked straight back to the car. My husband even told me, "if he would've just tried a little bit, he would've got the sale". Waste of time. read more

Hands down, no doubt about it, these folks are HONEST. I asked my service technician - the AWESOME Ted Stark - to check my air conditioner in my CTS (it wasn't blowing cold). Ted fully and carefully inspected the A/C and advised that the problem was a simple setting (on the dash) that I wasn't aware of. Talk about fair and honest dealing! I highly recommend the HONEST folks at Paradise Chevrolet/Cadillac. Ask for Ted Stark in Service!! read more

I have been trying to contact Derek for my due bill for over a year now. I had an appointment in June, drove 3 hours to drop off my car, and was told the body shop guy was on vacation. Derek told me that he would send a team to pick up my car in July, as soon as the body shop guy came back from vacation. Since this time, I have not received any return phone calls, emails, or text messages despite numerous calls. The damage to the car that was promised to be fixed on the due bill has not been fixed. read more

I truly cannot say enough good things about the ENTIRE STAFF of Paradise Chevrolet Cadillac of Temecula Valley. From the pristine exterior of the lot upon arrival to the equally stunning interior kept absolutely IMMACULATE. There is even mouth wash in the restroom for goodness sake, just the absolute cleanest facility I have ever been in and it is a testimony to the mentality of the people who work there. Knowing cleanliness as being next to godliness I know these people to be absolutely on top of their game and it was a pleasure to play a little on their field. Thank you again for all of your assistance with my POS Equinox and I sincerely appreciate the free doughnut keeping my blood sugar regulated while I was stressing out about my car. Ive never enjoyed having car trouble but this place made it almost enjoyable and was a breath of fresh air for me coming in on my last dying breath as my transmission failed AGAIN. I thank you for having been so good to me and helping me on such short notice and in Jesus name may the God of Abraham bless and keep the owners of, the staff at and ALL who visit Paradise Cadillac Chevrolet of Temecula Valley from this day until their final day! -Amen read more

Bought a 2026 Tahoe a week ago and couldn't be happier. Gunner was a great help and also delivered the car on his day off. I appreciate him.. Cindy in Finance made everything as smooth as possible. Would recommend both to the next person looking to purchase a New Chevy.. read more

Chris S. has been my service advisor for several years. Whenever he handles service on either my wife's car or my truck, he is consistently thorough, knowledgeable, and professional, always going above and beyond to ensure complete customer satisfaction. He maintains excellent communication throughout the day, providing timely and detailed updates on the vehicle's status. Most recently, when I contacted him, he answered my call even while on vacation an outstanding example of his dedication to putting customers first. Chris is, without question, the best service advisor I have ever worked with. If it were possible, he should be cloned LOL. read more

Everything was awesome! Chris my service advisor kept me updated on the progress of my service all along the way. I always request Chris because he is honest and transparent. read more

Paradise Chevrolet Cadillac - My awesome 18 Platinum that was in for 100k mi service. - Car Dealers Near Me - Temecula, California

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I had an excellent experience with Peter McGinnity at Paradise Chevy! He truly went above and beyond to help me with my truck issues. He was friendly, professional, and took the time to really listen to what was going on. He kept me updated throughout the process and made sure everything was handled quickly and correctly. If you ever need service help definitely ask for Peter--he's the best! read more

They offer me 47,573 to buy my truck. I provided the vin for correct vehicle estimate. Drive an hour to be told right before I arrived they booked it wrong and my new offer was 44k. Told them I have two other dealers for 46k and I'm in the parking lot. Said I'm ok if you match them since I drove here. Received no text back nor did anyone come out. Thank you for my 2 hour round trip for nothing and not even a return text back at least. read more

Do not buy a car from here. I bought a car and less than a week later it overheated. Took it in and lo and behold, it had a blown head gasket and other issues and ended up in the shop with them for 2 months! Luckily I'd bought the warranty but even with that, the warranty company denied the claim and I had to wait for Paradise Chevrolet to do the right thing and cover all the costs since they sold me a broken vehicle. This was the worse experience buying a car. They sweet talk you in the beginning of course and once you buy the car, they treat you as if you're a bother. Luckily we sold this car was able to get rid of the bad juju on it. Beware of this place when buying a car from them. read more

I recently had to have service on my 2026, 2500 HD. At the time of needing service I had only had the truck four days, and it had less then 300 miles. I didn't purchase the truck at Paradise Chevrolet (I will in the future after the great service I received). I was treated as if I had purchased it there. The service was great. My service advisor, Michael Sanches was prompt with keeping me informed and updated. The issue was fix right the first time. Paradise Chevrolet will be my number one place to take both of my Chevy's for maintenance. read more

New transmission and oil leaks repaired. Super job just expensive repairs. These guys are the true professionals and carry a lot of pride.

Great car buying experience. Transparent, upfront, easy to negotiate with from the sales person to the Sales Manager. Josh and Michael are amazing to work with. Highly recommend them. read more

Overview of the worst experience I've ever had during a purchase. I made the mistake of purchasing a brand new truck from this dealership., I have all the financial documents signed by both parties to prove it. During the purchasing process I made it clear that I needed to ship the vehicle to Hawaii. After coming to a conclusion on a final price out the door for the vehicle they said that they would ship it for me for 7k, I told them they didn't need to because I already had a quote for 5600. They came back and told me that they would match my quote and still ship it for me, so I said ok, what can go wrong. Everything went wrong. The moment I sent the dealership $26,500 for the down payment everything went sideways. The dealership refused to send the truck!!! They started pushing the shipping date further and further out. Every time I talked to them the date would change. One day it was the 6th then the 9th then the 18th. Then the dealership started doing weird things with the numbers on the bill of sale, and that made a difference to me because I needed to pay taxes on the numbers that were on the bill of sale when they arrived in Hawaii. This dealership refused to change the numbers on the bill of sale and the registration paperwork so much so that they threatened to cancel the deal after all the paperwork was signed,I have all the documents to prove it. The sales manager called me telling me that he didn't like my attitude because I was upset that they weren't shipping my truck. Sales manager canceled the deal and kept the truck, so they canceled the deal but they're refusing to send my $26,500 back to me. I asked them to send my money back as a wire transfer, the same way that I sent them the money but they refused. This dealership is nothing but a headache do not do business with them you will regret it. I called the dealership Manager, she did not answer, I left her a message, but no call back. read more

Service department review. My hats off to these guys. Impressive level of care and attention, unexpected from a dealership service department. Had the pleasure of working with the service manager, Doug. The man is a prince amongst men. He and his team went out of their way to help me out durimg an incredibly stressful time. Smooth experience, no hustle, no fear tactics, no forced up sales no rushing. They gave me proper regard, time, and attention. He and the team felt like authentic members of the community, and treat their customers as such. The sense I got, is that they strive to build long-term business relationships and as such lead with kindness, respect, and integrity. We vote with our money and they've been able to secure my business. Big thanks to the team over at Paradise Chevrolet service department. Everyone was kind compassionate and easy to speak/work with. read more