I had a wonderful experience here. Esme (Esmeralda ) and the finance manager ( I'm so sorry it was late and I forget his name but he is likely a stand up comedian on the side if that helps) helped us out so much. Esme showed me everything about the Tahoe we purchased, was very informative and knowledgeable about the vehicles and really made sure I got what I wanted. The finance manager was efficient and informative and honestly hilarious. We had a great time in finance (not something you hear often). The dealership even sent us flowers to congratulate us on our new vehicle. I usually dread dealerships but they truly made us a life long customer read more

This place is unorganized and a waste of time. I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list. read more

Paradise Chevrolet Cadillac - Proof - Car Dealers Near Me - Temecula, California

Highly recommend this dealership's service. I had my first experience fixing my Cadillac Escalade, and they found and resolved the issue in less than 24 hours. Christopher Stilgebouer helped me through the process and made it so easy, thanks to him and his management. Totally worth the wait to bring it to this shop. I will definitely return to this dealership for future maintenance and recommend it to my friends and family. read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

Totally enjoyable experience each time I visit. Great people in all departments. Jon Hernandez in the service department is by far the best! Superb customer service, knowledgeable, caring, professional, and just a nice person. Thank you Jon. read more

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This review is for our second purchasing experience, this time with Matt. Again, this dealership is the gold standard for customer service. Matt was communicative and understanding of our needs. He was transparent and efficient throughout the entire process, which took less than 3 hours from start to finish. Matt ensured we received all the rebates and discounts we were eligible for. The entire staff shares a genuine, collective appreciation for customers. This was our second experience with Christian, one of the managers. Christian is the consummate professional and has a direct approach. He listens and he understands. He makes deals happen. Leo in finance is knowledgeable and efficient. He makes the otherwise onerous contracting piece pleasant. Paradise Chevrolet has the selection and most importantly, capable, quality individuals to make your next vehicle lease or purchase experience your best! read more

Paradise Chevrolet Cadillac - Thank you card and beautiful bouquet from Paradise Chevrolet. - Car Dealers Near Me - Temecula, California

Disappointing experience. The vehicle was listed around $34k, but the out-the-door price came back close to $41k. Even accounting for taxes and standard fees, there was still a several-thousand-dollar gap made up of add-ons that were not clearly explained or agreed to upfront. When I asked for a full breakdown of pricing and financing, including the actual lender approval, I was not provided clear documentation. The rate presented seemed high, and without transparency, it raised concerns about how the financing terms were determined. The vehicle itself was clean, but the overall experience did not feel straightforward. I'd recommend others carefully review all pricing, add-ons, and financing details before moving forward. read more

Hands down, no doubt about it, these folks are HONEST. I asked my service technician - the AWESOME Ted Stark - to check my air conditioner in my CTS (it wasn't blowing cold). Ted fully and carefully inspected the A/C and advised that the problem was a simple setting (on the dash) that I wasn't aware of. Talk about fair and honest dealing! I highly recommend the HONEST folks at Paradise Chevrolet/Cadillac. Ask for Ted Stark in Service!! read more

I truly cannot say enough good things about the ENTIRE STAFF of Paradise Chevrolet Cadillac of Temecula Valley. From the pristine exterior of the lot upon arrival to the equally stunning interior kept absolutely IMMACULATE. There is even mouth wash in the restroom for goodness sake, just the absolute cleanest facility I have ever been in and it is a testimony to the mentality of the people who work there. Knowing cleanliness as being next to godliness I know these people to be absolutely on top of their game and it was a pleasure to play a little on their field. Thank you again for all of your assistance with my POS Equinox and I sincerely appreciate the free doughnut keeping my blood sugar regulated while I was stressing out about my car. Ive never enjoyed having car trouble but this place made it almost enjoyable and was a breath of fresh air for me coming in on my last dying breath as my transmission failed AGAIN. I thank you for having been so good to me and helping me on such short notice and in Jesus name may the God of Abraham bless and keep the owners of, the staff at and ALL who visit Paradise Cadillac Chevrolet of Temecula Valley from this day until their final day! -Amen read more

Paradise Chevrolet quickly came to the rescue when our Traverse was disabled first thing on Monday morning. Within an hour, Kendal had a tow truck there to take it to their Service Department. An hour later, despite no appointment at all, Mike Sanchez assessed it, got the repairs done and that afternoon, things were back to normal. Everyone in the process was extraordinarily helpful and they kept me fully informed. A difficult day was turned around because of their courtesy and professionalism. Can't thank them enough! read more

This company won't even answer questions about their service department and costs without requiring your personal information first. Avoid Paradise and find a different Chevrolet dealership. read more

It was an extremely flawless car buying experience! Cisco assisted us from the moment we arrived at Paradise Cadillac ... we knew what we wanted, they had it, we drove it, we purchased it .. Done deal! Cisco explained all the bells and whistles (and we're still learning) his knowledge and experience is what made this truly a pleasant car buying experience!! Highly recommend Paradise Cadillac and Cisco's expertise! OH... and WE LOVE OUR NEW ESCALADE ESV!! read more

Paradise Chevrolet Cadillac - Our new addition ... - Car Dealers Near Me - Temecula, California

Bought a 2026 Tahoe a week ago and couldn't be happier. Gunner was a great help and also delivered the car on his day off. I appreciate him.. Cindy in Finance made everything as smooth as possible. Would recommend both to the next person looking to purchase a New Chevy.. read more

Pricing is way too high. Service times are way too long. I'll go anywhere else but here. It's not that they're that bad, but it's clear that I'm not that stupid. As apparently they think I am. read more

I have been trying to contact Derek for my due bill for over a year now. I had an appointment in June, drove 3 hours to drop off my car, and was told the body shop guy was on vacation. Derek told me that he would send a team to pick up my car in July, as soon as the body shop guy came back from vacation. Since this time, I have not received any return phone calls, emails, or text messages despite numerous calls. The damage to the car that was promised to be fixed on the due bill has not been fixed. read more

Chris S. has been my service advisor for several years. Whenever he handles service on either my wife's car or my truck, he is consistently thorough, knowledgeable, and professional, always going above and beyond to ensure complete customer satisfaction. He maintains excellent communication throughout the day, providing timely and detailed updates on the vehicle's status. Most recently, when I contacted him, he answered my call even while on vacation an outstanding example of his dedication to putting customers first. Chris is, without question, the best service advisor I have ever worked with. If it were possible, he should be cloned LOL. read more

New transmission and oil leaks repaired. Super job just expensive repairs. These guys are the true professionals and carry a lot of pride.

I had a great experience at Paradise Chevrolet Cadillac in Temecula. They had been notifying me about a recall to replace the hood lock mechanism on my daughter's 2014 Chevy Spark. After six months of regular reminders, I finally made an appointment. Scheduling was quick and easy. When I arrived at the shop, Michael was very accommodating and got me processed in no time. I left the vehicle for the day and they have nicely installed the mechanism perfectly. read more

Paradise Chevrolet Cadillac - Paradise Chevrolet Cadillac: 27360 Ynez Rd, Temecula, CA 92591, 20240506 - Car Dealers Near Me - Temecula, California

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They offer me 47,573 to buy my truck. I provided the vin for correct vehicle estimate. Drive an hour to be told right before I arrived they booked it wrong and my new offer was 44k. Told them I have two other dealers for 46k and I'm in the parking lot. Said I'm ok if you match them since I drove here. Received no text back nor did anyone come out. Thank you for my 2 hour round trip for nothing and not even a return text back at least. read more

Everything was awesome! Chris my service advisor kept me updated on the progress of my service all along the way. I always request Chris because he is honest and transparent. read more

Paradise Chevrolet Cadillac - My awesome 18 Platinum that was in for 100k mi service. - Car Dealers Near Me - Temecula, California

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** Deceptive Fees and Questionable Ethics - Avoid Service Here ​I am beyond outraged by the experience I had at Paradise Chevrolet with my 2021 Traverse. If you have an extended service contract, be extremely careful. ​The Hidden Fee Trap: They tried to force an unwritten $55/hour labor surcharge on me that wasn't in my contract. James Perkey actually told me to "take it up with the warranty company" myself. That is not the customer's job. ​Coercion Required: They only agreed to honor my contract (which clearly states I only owe a $100 deductible) after I showed up in person and threatened to tow my car to Simpson Chevrolet--who, unlike Paradise, confirmed they honor contracts without fake fees. ​Suspicious "Discoveries": Interestingly, as soon as they lost the battle over the labor rate, they suddenly "discovered" leaking control arm bushings and recommended a $486 brake job. These were magically missing from the initial inspection. It felt like a retaliatory attempt to make up for lost margin. ​This dealership claims to be a "Cornerstone of Temecula," but their practices are shady. I have filed a formal complaint with the California Bureau of Automotive Repair (BAR) and notified Chevrolet Corporate. Save yourself the headache and go elsewhere. read more

I had an excellent experience with Peter McGinnity at Paradise Chevy! He truly went above and beyond to help me with my truck issues. He was friendly, professional, and took the time to really listen to what was going on. He kept me updated throughout the process and made sure everything was handled quickly and correctly. If you ever need service help definitely ask for Peter--he's the best! read more

Overview of the worst experience I've ever had during a purchase. I made the mistake of purchasing a brand new truck from this dealership., I have all the financial documents signed by both parties to prove it. During the purchasing process I made it clear that I needed to ship the vehicle to Hawaii. After coming to a conclusion on a final price out the door for the vehicle they said that they would ship it for me for 7k, I told them they didn't need to because I already had a quote for 5600. They came back and told me that they would match my quote and still ship it for me, so I said ok, what can go wrong. Everything went wrong. The moment I sent the dealership $26,500 for the down payment everything went sideways. The dealership refused to send the truck!!! They started pushing the shipping date further and further out. Every time I talked to them the date would change. One day it was the 6th then the 9th then the 18th. Then the dealership started doing weird things with the numbers on the bill of sale, and that made a difference to me because I needed to pay taxes on the numbers that were on the bill of sale when they arrived in Hawaii. This dealership refused to change the numbers on the bill of sale and the registration paperwork so much so that they threatened to cancel the deal after all the paperwork was signed,I have all the documents to prove it. The sales manager called me telling me that he didn't like my attitude because I was upset that they weren't shipping my truck. Sales manager canceled the deal and kept the truck, so they canceled the deal but they're refusing to send my $26,500 back to me. I asked them to send my money back as a wire transfer, the same way that I sent them the money but they refused. This dealership is nothing but a headache do not do business with them you will regret it. I called the dealership Manager, she did not answer, I left her a message, but no call back. read more

I recently had to have service on my 2026, 2500 HD. At the time of needing service I had only had the truck four days, and it had less then 300 miles. I didn't purchase the truck at Paradise Chevrolet (I will in the future after the great service I received). I was treated as if I had purchased it there. The service was great. My service advisor, Michael Sanches was prompt with keeping me informed and updated. The issue was fix right the first time. Paradise Chevrolet will be my number one place to take both of my Chevy's for maintenance. read more

Do not buy a car from here. I bought a car and less than a week later it overheated. Took it in and lo and behold, it had a blown head gasket and other issues and ended up in the shop with them for 2 months! Luckily I'd bought the warranty but even with that, the warranty company denied the claim and I had to wait for Paradise Chevrolet to do the right thing and cover all the costs since they sold me a broken vehicle. This was the worse experience buying a car. They sweet talk you in the beginning of course and once you buy the car, they treat you as if you're a bother. Luckily we sold this car was able to get rid of the bad juju on it. Beware of this place when buying a car from them. read more

Great experience, no hassles. We were looking to buy a new Cadillac and came to Paradise. This is our first time at Paradise and Ryan was very helpful. read more

First time taking my new car there. The service manager Peter was awesome. He kept me informed, very knowledgeable and friendly. I did have grease on my car that the mechanic did not wipe off but Peter took care of it read more

Service department review. My hats off to these guys. Impressive level of care and attention, unexpected from a dealership service department. Had the pleasure of working with the service manager, Doug. The man is a prince amongst men. He and his team went out of their way to help me out durimg an incredibly stressful time. Smooth experience, no hustle, no fear tactics, no forced up sales no rushing. They gave me proper regard, time, and attention. He and the team felt like authentic members of the community, and treat their customers as such. The sense I got, is that they strive to build long-term business relationships and as such lead with kindness, respect, and integrity. We vote with our money and they've been able to secure my business. Big thanks to the team over at Paradise Chevrolet service department. Everyone was kind compassionate and easy to speak/work with. read more

This review has been long overdue. I recently went to Paradise Chevrolet Cadillac in Temecula on 5/18/2025. I initially only visited to test drive a vehicle that I was interested in. I initially met with Josh Swagger, a sales rep. Before I continue further, let me point out that the only reason this dealership is receiving this score is because of Josh. He made this whole experience worth the trouble because I did end up purchasing a new 2024 Chevy Colorado LT from this dealership. The rest of the staff me and my family encountered were a cast of characters I rather not deal with in the future. Josh o. The other hand is respectful, professional and a man of his word. While I was in the middle of negotiations with members of his team, he treated me and my family with respect. Even after negotiations were finished and the rest of his team changed their tone and were not as polite and professional, he still remained the same and to this day still checks up on me to see if I need any more help with anything. That is something you don't see anymore, which makes me wonder if anyone at any dealership cares about repeat customers. Besides that, I will say that the location is clean, restrooms are very clean and they have a very nice waiting area with snacks and beverages available to guests. Thank you very much to Josh for all your support. read more

If I could give zero stars, I would. This was hands down the worst experience I've ever had at a car dealership. From the moment I interacted with the used car manager, I was shocked at how unbelievably rude and dismissive he was. Instead of answering simple questions, he spoke to me in the most condescending tone imaginable, like I was wasting his time just for daring to ask. Every response felt like he was talking down to me, not talking with me. I've bought cars before, and I know what fair treatment looks like--this was the complete opposite. The attitude, the arrogance, the complete lack of basic respect for a customer... it was beyond unprofessional. Honestly, I left feeling insulted and frustrated. If this is how they think it's okay to treat people, I can only imagine what kind of "service" they provide after the sale. I wouldn't recommend this place to my worst enemy. Save yourself the time, the stress, and the headache--go literally anywhere else. I ended up buying a car from across the street and they were so much nicer and more respectful. read more

Great car buying experience. Transparent, upfront, easy to negotiate with from the sales person to the Sales Manager. Josh and Michael are amazing to work with. Highly recommend them. read more

Like always up front honestly and fair prices and a speedy turnaround,.very professional.

This is my follow up review after receiving my flowers in the mail. Top class, truly genuine people. Very hard to find when it comes to car salespeople. Can't tell you how much i appreciated the service here. My family will be coming back to do business here in the future. read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

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Service was amazing. Jorge was great, got my son in the car he wanted with a price that was just right for him. He answered all the questions he had even the ones he wasn't to sure about. So happy we drove to this location. Thanks to Josh as well his customer service was amazing and ensured us we are in great hands. Thank you!!!! God is great. read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

Zero if I could rate it that way. Spoke with them between nine and 9:30 in the morning. Guaranteed the vehicle was there and ready to test drive. After driving an hour to get there, we were told by a different sales person that the vehicle was being serviced and could not be test driven. The two people we had been talking to Cody and Gunner who sent us a video that he was there waiting to take care of us did not even have the common courtesy to come out and speak with us. They knew exactly how far we were driving and how long it would take and could have easily phoned or text us to let us know that the vehicle was not available. Appears they just wanted us to be on their lot to try to sell us something different than the reason why we were coming. So unprofessional but then again that's the reputation some car dealerships have. This is the worst customer experience and car sale experience that I've had in 40 years. How they can be ranked as a dealer of the year is beyond me. I would never purchase a vehicle from this dealership and believe me I will let many people know from LA to Riverside to San Diego, not to take their business to this dealership file:///var/mobile/Library/SMS/Attachments/10/00/0D2C258B-BEDC-47E3-9309-6A6371CF1A32/imagegif_0.gif read more

Paradise Chevrolet Cadillac - Car Dealers Near Me - Temecula, California

Zero stars would be more applicable. After the full harassment package of calls and emails before and after test driving a vehicle I finally responded to Paradise Chevys customer service emails. Hello, I saw a discounted Silverado online, and had all intentions of making a purchase/ lease. I have a credit score of 700+-, with a Military & VA retirement and full time employment income. Arrived at Paradise and drove the truck, the salesman provided me with a credit pull that displayed a much lower credit score than I have. The truck I was interested in was &43k and they wouldn't budge off a $745/72 month lease totaling $53,640 with a $27000 residual and over 13% interest rate. Obviously I felt like those terms were ridiculous so I left. The following day I purchased a similar truck from another dealership with a significantly lower MSRP and interest rate. I've since read the reviews of your dealership and it's clear to me that you are dishonest and take advantage of buyers regularly. I have lived in Temecula for nearly 25 years , and purchased many vehicles. I expect these slimy tactics from ma and pa dealers, but was surprised to discover that the big dealers enjoy ripping people off too. I will not be returning to your lot in the future and will make sure to tell everyone I know that is in market for a vehicle to steer clear of Paradise Chevrolet. Please remove me from your call and email list. I will not be purchasing a vehicle from you now or in the future. read more

Stopped by my husband and I because we wanted to see the Chevy Traverses and compare the Toyota Highlanders. Everyone was super nice to sell you the cars. Ended up buying one, But when I called to share my concerns about my car the next day. A floor manager, Ely Rodriguez was on duty, he was so harsh, rude and unkind. He treated me like an enemy. He spoke to me in a demeaning manner. I will never step foot in this facility again. I'd rather go to Hemet to take my business than have to see this individual. His demeanor was so unacceptable. I can't believe Paradise Chevrolet considers him an asset. I'd appreciate if the General Manager/ owner reaches out and so I can express my concerns. I definitely don't recommend getting your vehicles here. read more

On the June 29th I decided to purchase a new Chevy truck. I went to Paradise to look at their selection and found one that caught my eye. The salesperson JP allowed me to test drive the vehicle and I noticed it had 253 miles on it. I told JP that I hadn't seen a new car with that many miles on it before. JP said the truck had been on the lot for a while and the miles were from previous test rides. I was pleased with the truck and told him I would be back at a later date to purchase it. Prior to leaving JP introduced me to a gentleman that he said was a sales manager. The manager asked me if I was trading in my old car and I told him Carmax was buying the car for $12,400 so it wouldn't be part of the deal. The manager told me Paradise Chevrolet was affiliated with Carmax and they would take the car and pay me what the certificate quoted. The following day we went back to Paradise to make the purchase. We debated the price of the truck and finally came to an agreement. The sales manager came over and told me that the truck I was purchasing was kind of new but wasn't actually new. I was very unhappy they presented the truck as new but it wasn't. He told me the truck was put in to service back in February and was used as a demo. He further explained that the warranty period would not be for three full years and would be shortened by four months. By this time we had invested three long hours there so I reluctantly agreed to complete the purchase. I looked closely at the numbers and noticed they had reduced my trade to $11,000 instead of the $12,400. I noticed that they had added on $5,600 for a warranty and $2000 for a LoJack system. I told them I did not want the LoJack system or the warranty and he said they could removed the warranty but it was mandatory to purchase the LoJack system. The salesperson took us to the finance manager and he again tried to push the warranty and I told him we were not interested. He continued to badger us until the price of the warranty went from $5600 to $2500. The finance person started to have us sign numerous pages of the contract until I noticed one paper was a release of liability for the dealership that held them harmless if I discovered the vehicle had been wrecked or damaged in anyway. I ask him why would the vehicle be damaged or wrecked and if so why wouldn't they disclose that to me. He told me that I could have the vehicle inspected by a third party if I paid Paradise $250 and a $500 restocking fee if I brought it back. At this point I was done and walked out. I told them I wanted my car back and we left. Later I received a text from Ian who apologized and said they had another truck equipped the same he could sell me at the same deal. I agreed and he sent a picture of the deal sheet. Paradise added an additional $4000 and did not give me the truck for the same price. What Paradise did was at least very unethical and at most illegal. According to California DMV no dealership can not force you to purchase LoJack or any other add on. My advice to anyone is too stay away from this horribly unethical dealership. Every person I dealt with there seemed extremely comfortable with being untrustworthy and untruthful. I do have screenshots of my conversations with these people which confirms my account of what occurred. 7-3-25 I was awaiting the form letter style response and they didn't disappoint. After what they put us through why would I ever contact them again? You notice the owner never addressed a single issue in my review but gave a generic response he gives with every negative review. He could've responded that the dealership would make this right no matter what it takes. The owner has no intention of addressing this problem by doing the right thing. read more

Went in with the intention of purchasing a vehicle, an associate told me they were to busy for me, well you just lost my business and I will be sure to let others know what horrible customer service I received read more

Our Sales Rep was awesome knows his product really felt very comfortable dealing with our Sales Rep and the Finance Manager . I recommend Paradise Chevrolet read more

For the service appointments! that department is clearly not about the customer service! I had to change my appointment twice for my first car service and she was so irritated that I had to make changes she never changed it for me either! I went there for the appointment and the service guy said it's not until next week! So that's real sad I bought the car from you but clearly the little girls answering to make appointments are all about themself! Bye Felicia !! I'm taking biz elsewhere I don't have time or money to waste here any longer! read more