Car shopping can be such a harrowing experience, so I was genuinely surprised with how smooth the whole process was for us to purchase a new car. My husband wanted a specific model in a specific color ("Ether," I think?), so it had to be custom ordered from Japan and shipped to California. He had been working with John Cunningham, who gave him frequent updates about the status of the car from its time in the factory all the way to its delivery to the dealership. Already, it felt like John was putting in a lot of work for us. When it came time to the actual purchase, John was extremely professional and kind, but was also upfront with everything. Then, the transition from sales to finance was extremely smooth with very little wait time. Despite having a lot on his plate, Christiano Valencia from finance was extremely accommodating and also very upfront - he did not try to saddle us with unnecessary add-ons or anything like that. He was authentic and honest, AND he gave us very helpful advice on things to get and what to avoid should we ever have to buy another new car in the future. All in all, we left the dealership with our brand new car and my husband is such a happy camper. Despite us having to drive 100+ miles to this particular dealership, I really felt it was worth it based on our experience. Both John and Christiano are professionals of the highest caliber and I am so grateful to have been able to work with them. 10/10 would recommend. read more

After a really disappointing experience trying to purchase a Kia Stinger from another dealership, I was honestly nervous going into this process again, but Temecula Valley Lexus completely restored my faith in customer service. Phillip was absolutely AMAZING from start to finish. Even though I had to wait for the car to be fully ready, he kept me updated throughout the entire day, answered every question I had, and genuinely made me feel more like a friend than just another customer. He even took me to Starbucks while I waited, which was such a thoughtful gesture and honestly says so much about the level of care here. Jonathan and Christiano were also incredibly helpful, patient, and kind anytime I needed something clarified. At no point did I feel pressured, dismissed, or misled. Everything was transparent and professional. As someone traveling from farther away and coming from a previous bad dealership experience, I can confidently say Temecula Valley Lexus is the epitome of service. They made buying my Kia Stinger GT1 feel exciting instead of stressful, and I'm beyond grateful for how well I was treated. Thank you guys so much! I LOVE my Stinger! read more

Temecula Valley Lexus - Car Dealers Near Me - Temecula, California

Good dealer Lexus around here. I been here for service many . They are very nice. Thank you. read more

worked with Naveed and Spencer on the purchase of a vehicle. The numbers had been agreed upon, financing was arranged, all required information had been provided, and we were at the point of scheduling the vehicle for pickup. The paperwork had not yet been signed, but the transaction was otherwise ready to move forward. Before pickup, I was specifically told that the damaged rim would be repaired, the tire would be replaced, and a wheel alignment would be completed. These items were discussed directly and acknowledged in writing. I relied on those commitments when continuing with the purchase process. After everything had been agreed upon and we were coordinating pickup, I was suddenly told that the dealership would not perform the wheel alignment, despite it previously being promised. This was especially frustrating because the process had already taken nearly two weeks, and the final purchase numbers were essentially the same numbers discussed 10 days earlier. I also repeatedly explained that I live in Orange County and could not make multiple trips to Temecula for issues that should have been resolved before delivery. I was not asking for anything new or additional. I was only asking the dealership to honor what had already been promised as part of the agreement. I have written messages documenting the rim repair, tire replacement, and wheel alignment. A luxury dealership should communicate clearly and stand behind its commitments. Withdrawing a promised repair after the deal had been agreed upon and pickup was being scheduled was unprofessional and caused me to lose confidence in the dealership. read more

Have the money for cash deal. Pulled in your lot driving my current rx350, walked the lot to see whats available...no salesman. Walked inside the showroom, stood there 10 minutes. No salesman. A man walked by me from the desk area. No greeting or may I help you....hmmmm guess he profiled me as not looking like I have the money??? I read all the comments here about your establishment. You're not looking so good! read more

I've walked into many dealerships and my experience with Jonathan was amazing and one of a kind. He was intentional about understanding what I wanted and did not "sales" me (which I appreciate especially as a woman purchasing a car). He was kind, respectful and did not try to sell me more than what I was looking for. He gave me exactly what I wanted without having to go through a back and forth process with finance. Thank you Jonathan for all of your help! I love my Lexus and my experience here was absolutely easy because of you! read more

I'm so happy with my brand new car! The customer service and kindness closed the deal! Rigo amazing! He listened and knows his brand so well. I was also assisted by Mr. King great listener fun to speak with throughout the process, Ryan the Sales Manager went above and beyond. It was hard stepping away from Acura after owning 3. Now I wish I had done it sooner! Thank you all for staying late on Father's Day to make it happen. I was able to get this all done with my Husband at home, they didn't make me feel overwhelmed. Highly recommend working with Rigo!!! read more

first I'd like to say thank you so much to Rigo for helping my husband get me my dream car words cannot express how thankful we are for rigos help through the whole process. Im sure everyone else in the dealership is great but rigo is exceptional. thank you for your loyal help, commitment to making sure we get the very best deal anyone could have offered us and for making sure our whole experience was amazing! read more

One of the easiest car deal I have ever done. Drove off from Palm Springs Lexus to this location and was definitely satisfied. Friendly staff with one of the best finance managers I had ever dealt with. "Christiano" from the geico is straight forward no time wasted, but yet you can tell he cares about his customers. LOVE MY NEW CAR! read more

Temecula Valley Lexus - Car Dealers Near Me - Temecula, California

My complaint is NOT about the dealership, but rather the "value engineering" by Lexus. We have had 3, ES300h vehicles and have had the Mark Levinson sound systems. Additionally, we have a SC430 with the ML sound system which is phenomenal. I now have a new NX350h with the Mark Levinson stereo which costs over $1,000. The rear speakers installed by Lexus are the cheapest-sounding speakers they could install. Front speakers are good, but they completely overpower the rear speakers. I've complained about the lack of quality rear speakers. The T V Lexus technician said there is nothing wrong with the speakers. And he is correct. There is nothing wrong with the rear speakers except they are absolutely sub-standard quality. Test for yourself before you waste over $1,000 on the sound system. Just put all the speakers to play in the rear without changing any other settings. The sound is what you expect on an entry-level vehicle. I realize the NX is not the top-of-the line SUV. However, I paid for their premium sound system which cost me an additional $1,000. This should reflect a high-quality sound system regardless if purchasing an entry level Lexus vehicle or top-of-the line. It's not the number of speakers as Lexus brags about, but it's the quality or lack thereof. We traded in our 2023 ES300H for a new Cadillac. It has the upgraded sound system for less money than what Lexus charged, and it will, hands down, blow the sub-standard "upgraded" ThisLexus sound system out of the water. I've contacted Lexus as I want to personally meet up with a Lexus field representative. With all the issues we had with this new NX (sound system not included), I'd have to say Lexus will not be our first choice when we replace. This is my opinion based on my experience. read more

We weren't planning to buy a car today but ended up with one. We got a one year old RX350h with 20k miles for a good price. Michael Beckham was our sales person and took good care of us. Our closer/financial person was CeCe Garcia who was professional, not pushy. Our only complaint was that they should have more employees closing with the paperwork. We had to wait a long while and were there several hours. They do have a nice lounge with refreshments which helped but it was still a long day. We do love the addition to our family of Miss Lexi in a pretty shimmering pearl. read more

Temecula Valley Lexus - Miss Lexi - Car Dealers Near Me - Temecula, California

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Would give lower is possible. Do not go here if trying to get fair deal on trade in. They offer you the low end of Kelley blue book and then try to charge you 2500 to refurbish a car that needs no work. The refurbish charge is to increase profit and has no basis in law. If you doubt ask them for detailed statement of services the make up the cost. Also not forthright about msrp. However if dealer should question this review I would be happy to post a picture of the trade value them quoted with the attempted 2500 charge. Will report to Bbb and see what they say read more

I have to say I was pleasantly surprised with this smaller dealership. I have purchased many vehicles from Escondido Lexus and had a great experience. They did not have the car I wanted, and I found myself at the Temecula dealership. They just so happen to get the exact car that I was looking for and about to put a deposit on with another dealership in Carlsbad. Edward and Sales did a fantastic job. From the moment the new Sales Manager introduced us. He was great to work with, respected my needs and it wasn't a hard sell. he Just let me do what I needed to do. Super impressed they have a female Sales Manager, I feel like that's rare these days extra points for that and she was awesome. Sometimes you get in the finance office and it's just such an upsell, nightmare, and a bunch of haggling, however, finance was easy to deal with and respected what I wanted and what I did not want structured in my deal. They made it all happen quickly and got us in and out in a timely manner. *Edward delivered the car to our home as it needed to go through a pre-purchase inspection before we could take it home. He made sure he just set up everything in the car. He even busted out the rubber floor mats out of the box and installed them for me. I was really surprised to have such a great experience in a smaller dealership. I will definitely be back in three years when I'm ready for my next vehicle. I would refer my friends and family here without a worry. You're in good hands with *Edward and the entire team. Thanks guys! read more

Temecula Valley Lexus - 2026 RZ350e best anti-Tesla - Car Dealers Near Me - Temecula, California

Once again they came through with excellence! I brought my Toyota Scion XA aka Betty Lu in for her routine check up. I was treated like royalty Betty Lou is like brand new. I could never be more happy. My technician was Jesse. My advisor was Pablo Flores. Thank you for a wonderful visit. read more

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I've experienced very poor customer service with other Lexus service departments in San Diego county. So poor it made me regret purchasing the brand (but I love my Lexus). My first trip to the Temecula Lexus service department for scheduled maintenance was exceptional. Martin and other staff were friendly, professional, helpful. Quick check in, arranged for a specific loaner car I requested, quick and easy check out. A minor additional fix was done, no charge. Car returned clean inside and out. My faith has been restored. Thanks Martin and crew! read more

I want to give thanks to Phil and the Lexus team for a fast friendly service. He went above and beyond on working with us from beginning to end. From the management team to the finance it all went smoothly. Second time we get a car from here and I highly recommend it. Sincerely Ricky and Maria read more

I recently purchased my new car at Temecula Valley Lexus, and I cannot recommend them highly enough, especially to my fellow female car shoppers. My experience with my salesperson, Derek Quinn, and the Finance Manager, Christiano Valencia, was so refreshingly positive that I felt compelled to share. As a woman, walking into a car dealership can sometimes be an intimidating experience. I've had past encounters where I was spoken down to, my budget was dismissed, or just an awful experience in general. This was the complete opposite. From the moment I met Derek, I was treated respectfully and was listened to. Here's how he made all the difference: I came in with a clear idea of what I needed in a vehicle--safety features, cargo space, and good fuel economy. Derek listened carefully and only showed me options that genuinely fit my criteria. The features of the car were explained clearly and thoroughly without being patronizing. When I asked technical questions, I received respectful, straightforward answers. I never once felt like I was being talked down to. There was no pressure and no games. I was able to test drive the Ux and Nx hybrids alone so I could really focus on how the drive and features felt. Derek was up front about the pricing and we were able to negotiate a fair price on my trade in. My positive experience continued seamlessly into the finance office with Christiano Valencia. This is often the most stressful part, but he was fantastic. Christiano walked me through every single document in detail, ensuring I understood what I was signing--from the warranty options to the loan terms. He never rushed me and encouraged all my questions. When presenting optional products like the maintenance package, he clearly explained the pros and cons of each one. He presented them as tools for my benefit, not as mandatory upsells, and he completely respected my "no" without any pushback. He made sure I knew that every decision was mine to make and even gave me time to call and discuss it with my family. I left the finance office feeling confident and secure in my purchase, not confused or worried that I had been talked into something I didn't need. In a few hours my car was cleaned, detailed, and ready to go. All features were explained to me by Derek and he also helped me set up the Lexus app on my phone. He was so helpful throughout the whole experience. This dealership, and specifically this team, has earned a customer for life. They proved that a car buying experience can be respectful, transparent, and even enjoyable. Thank you, Derek and Christiano, for making me feel valued and empowered throughout the entire process. If you're a woman looking for a new car who wants to be treated well, this is the place to go! Highly Recommended! read more

Temecula Valley Lexus - Inside the showroom - Car Dealers Near Me - Temecula, California

I had an outstanding experience purchasing my first truck, and a big part of that was thanks to Christiano and Rigo. As a first-time buyer, I was nervous going into the process, but Christiano stayed with me late into the night and worked tirelessly to make sure everything was handled properly. His knowledge and connections allowed him to secure an interest rate that I truly did not think was possible for my situation. Rigo, my sales associate, was just as great! He was very professional, patient, and easy to work with from start to finish. Because of the level of service both of them provided, I can confidently say I will 100% be coming back here for my next vehicle. Highly recommend working with Christiano and Rigo if you want a smooth, honest, and exceptional car-buying experience. read more

Temecula Valley Lexus - Car Dealers Near Me - Temecula, California

Temecula Valley Lexus has to be the easiest dealership to do business with. I went to 4 different dealerships before I almost gave up. Naveed treats his customers like people not as a paycheck. This is how you retain customers! It was a seem less buying process I got to drive home a certified pre owned UX250h thank you! read more

Temecula Valley Lexus - Car Dealers Near Me - Temecula, California

I bought a LC 500, IS 350 F Sport, just bought a RC 350 F Sport, and about to buy a UX 300h. Love their dealership and you can't ask for a better salesperson than Michael Beckham! Will never buy another car from anyone else! read more

Huge shout out to the amazing gentleman that made car buying easy. Christian, Phillip, AJ and Jonathan are top notch. The customers service was amazing. They took great care of me. I appreciate you! read more

Temecula Valley Lexus - Huge shout out to Christiano V, Phillip M, AJ and Jonathan. They made car buying easy. The customer service is top notch. - Car Dealers Near Me - Temecula, California

Just screwed my friend who only drives 5k a year-watched the price change as we signed paperwork. She just wanted the car in this color. We thought we were getting a better deal than another dealer but as soon as we pulled out of pre- paid maintenance everything went away...we tried to get it in writing but they were too worried that we would go back to the other dealer-another reason to leave CA to buy cars. read more

Last weekend, my husband and I were able to lock down a dream pre-owned car through Lexus Temecula thanks to all of the team's help. Phillip from sales came with us on a really great test drive where he encouraged us to take our time with the car and test it out on the freeway, around town, etc. to get well acquainted with the car and make sure we loved it. He also helped protect our interest in the car when another family came in to look at it when we were still deciding whether to purchase it or not. Although we had hoped for some more room for negotiation on the sales price of the pre-owned car, the sales manager kindly explained to us their pricing model, which was very competitive and offered a great value as a starting point. Our conversation felt very genuine and transparent, and she was still willing and able to work with us where they could have some wiggle room on other things. Although there was a bit of a delay waiting for the finance department to close the deal, once we were able to meet with the finance manager, Christiano Valencia, we were so relieved to have his help. He really was the one to save the day when my husband and I came a bit unprepared to finalize our car deal. We came from out of town (forgetting our checkbook and certain necessary bank cards), on a bank holiday, so our options for how to pay the down payment were somewhat limited by those constraints. He worked with us to piecemeal together exactly what we needed to get the deal done, and we were able to walk away with our car primarily due to his kindness and going above and beyond to work with us. We couldn't have sealed the deal without his help, so we really appreciated working with Christiano. Car buying is a stressful process, especially for a young couple, but Lexus Temecula made it as easy as possible thanks to their team. read more

Dont ever bring your vehicle to this location. Absolute scam. $87.50 for a tire rotation (no balancing) $167 for an oil change. Thats $260 for an oil change and tire rotation. Most shops are well below $150 for the same service. On top of that I requested shuttle service when I booked my appointment and had to wait 50 minutes before I was able to get a ride 1 mile down the road. The new management is absolutely terrible. We will never return to this facility. read more

Temecula Valley Lexus - $260 for a tire rotation and oil change. - Car Dealers Near Me - Temecula, California

After discovering the Lexus TX 500h F Sport was my dream car, I quickly learned that finding one with my preferred color and trim was nearly impossible. Despite calling almost every Lexus dealership in California and being told I'd need to wait 6-12 months, Naveed at Temecula Valley Lexus accomplished the impossible - he located and secured exactly what I wanted when I was nearly ready to give up due to my tight timeline. Naveed's dedication to customer satisfaction is truly remarkable. Living in San Jose, I flew to Temecula to pick up my car and personally thank him. He not only had the car ready with a big red bow but also arranged airport transportation and came in on his day off to ensure everything went perfectly. In today's world, such exceptional service is a rarity, and my experience working with Naveed exceeded all expectations. If you're considering a Lexus purchase, I highly recommend calling Temecula Valley Lexus and asking for Naveed. You'll be in exceptional hands with his commitment to going above and beyond for his customers. read more

Temecula Valley Lexus - Car Dealers Near Me - Temecula, California

Very easy car buying experience! I've been looking for a premium UX for the last year which has continue to fluctuate in inventory and pricing as the tariff craze ignited. Ray was helping me out & I appreciated his willingness to work with me on a price I was comfortable with for my first big purchase. Christiano from Finance was really awesome, made the process super seamless and quick. Loved how personable and attentive he was! All in all a great experience & love that I was supporting fellow padres fans! read more

Temecula Valley Lexus - UX 250h in cloudburst - Car Dealers Near Me - Temecula, California

I stopped by this dealership because my lease is coming to an end soon and I'm in the market for a new car. Even though I wasn't ready to purchase that day, the entire experience was easy, welcoming, and completely pressure-free. Wayne was the salesperson I worked with, and he was excellent. He provided great customer service, answered all of my questions, and took the time to walk me through options without ever making me feel rushed or pushed to buy. It was refreshing to be able to look and gather information at my own pace. I also had the pleasure of meeting the sales manager, Jaime, who was just as lovely to work with. She was so friendly, informative, and continued the same no-pressure approach, which really stood out to me. Overall, this was a great experience and left a very positive impression. When my lease is up in a few months, this will absolutely be the dealership I come back to. I highly recommend working with Wayne and Jaime if you're looking for a stress-free, customer-focused experience. read more

This is the second time my husband and I have purchased a Lexus from this dealership! Our experience has been exceptional! From the beginning dealing with Derek, to Jamie and Christiano in finance to Alex who delivered our car. Yes I said delivered! How many dealerships give you that white glove customer service? It's amazing! We have owned four Lexus's and will never own another type of car ever again. My husband and I were in a car accident and unfortunately our car was totaled. Thanks to the great customer service it made what could have been a difficult experience into a very positive one! Thank you so much and we will see you in a few years when we are ready to buy one of the new models coming out. Looking for a convertible! A 10++++++ goes out to this dealership! read more

Temecula Valley Lexus Service turned what could've been a vacation-ruining nightmare into a master-class in customer care. While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapped itself around the fan clutch, and mangled the front of the engine bay. Google Maps showed another Lexus dealer closer, yet Temecula Valley Lexus' spotless looking facility (Google maps pics) and stellar ratings convinced me to gamble on the longer tow--and I'm grateful I did. Even though I rolled up in a rented Chevy work truck, the service team welcomed me like I'd just driven onto their service drive floor with my lexus. Service Consultant Adam Caughron listened patiently to my whole "out-of-state, vacation-clock-is-ticking" tale and, despite a no appointments available schedule for days, promised to make my LX a priority. By the next morning he'd already called with a clear diagnosis and confirmed parts on order. The next couple evenings, Adam and the technician (an unsung hero I wish I'd caught by name) stayed past 10:30 p.m., both wrenching side-by-side to get me back on the road. The following day I picked up a perfectly repaired LX, checked out of my rental vehicle, and headed home on schedule. Adam even gave me his personal number and asked me to text when I arrived safely--service that goes far beyond the job description. Temecula Valley Lexus knows I'm unlikely to become a regular customer from hundreds of miles away in another state, yet they treated me as if I were family. Clean facility, transparent communication, and genuine empathy: this team embodies what a dealership service department should be. Thank you, Adam, and everyone at Temecula Valley Lexus for rescuing our vacation and exceeding every expectation. If you're anywhere within driving distance--choose them. read more

I bought a car from Christiano 2 years ago and the experience was awesome! He took great care of me. Great experience. I just bought another car where he is now the finance manager. He was incredible again. Made the entire process easy. John Meneses sold me this car and he was equally as great to work with. The dealership overall is total class. Great customer experience. read more

As a loyal Lexus owner, I've always been impressed by the brand's quality, and I've probably been to most Lexus dealerships in So Cal. This dealership stands out for its exceptional service. I was very impressed! I've been here twice now, and my recent visit for scheduled maintenance was no exception. Rick provided outstanding customer service--friendly, professional, and thorough. When I got my car back, it was running perfectly, exactly what you'd expect from Lexus quality. Their customer lounge is another highlight--clean, comfortable, and well-stocked with snacks and refreshments, making the wait enjoyable. The entire experience, from check-in to pick-up, was seamless. If you're looking for a dealership that truly embodies the Lexus standard of excellence, this is the place to go. Highly recommend! read more

Nice looking dealership but in my experience the sales people are full of shit. Extremely dishonest dealership experience. They engage in bait and switch type BS. If you value sales people being honest and not wasting your time trying to hard sell you into a vehicle you never asked for after you've been completely honest with them about what exactly it is you're looking for including your budget, do not go here. This definitely wasn't a luxury Lexus dealership experience. We got so fed up w the lies, we up and left. Refuse to do business with scummy fkn liars. read more

We purchased a pre-owned certified suv and I have to say that Elly Hernandez our salesman was awesome! He was very professional and patient and not pushy at all. We felt very at ease and comfortable with him and will definitely highly Recommend him. Make sure you ask for him, he will take good care of you. We initially didn't have the best experience with the Internet sales manager, but the onsite manager, Jesus Zavala followed up with me after he heard what happened. He was also very professional. Cristiano in finance was also helpful. read more

My husband and I are so happy we purchased EV from this dealership. We are always welcome and are getting the best support there is. The manger always greets us with the smile. This is our second Lexus, RZ is fantastic, we deleted all the gas stations from our GPS, :o) read more

Love the customer service at this place... but Elly was amazing to me and my husband. He was incredibly knowledgeable, patient, and listened carefully to my needs without any pressure. He made the entire car buying process smooth and stress-free, going above and beyond to find the perfect vehicle for me. I highly recommend him to anyone looking for a new car. read more

Temecula Valley Lexus - Lexus GX 550 - Car Dealers Near Me - Temecula, California

Nick Comouche said he would call me back shortly after he checked for a new Lexus I wanted to order. He never called back. It's been over a week. Unreliable service at this dealership. read more

Amazing service and experience! Alex went above and beyond for us. He welcomed us the second we got there, he was patient and explained every question my husband and I had. We left with a 2025 TX and I couldn't be happier! A million thanks Alex! read more

Exceptional Service Ricky Engebritson at Lexus provided outstanding service. He was attentive, professional, and made the entire process smooth and stress-free. Highly recommend him for anyone looking for top-notch customer care! read more

Bought mine IS500 here and the experience was exceptional! I came down here Elly took care of the vehicle front door waiting. Finance team Cecilio carefully explained everything I needed to sign on the paperwork. Manager Ryan congrats me in a warm way. Overall, I have been taken care of in a smooth operation! They clearly know how to do their business even in a rainy busy Saturday. Thumb up for the team! Keep it up all the way! Yilong read more

Temecula Valley Lexus - Preowned IS500 PERFORMANCE PREMIUM - Car Dealers Near Me - Temecula, California

Had a great experience recently buying a used car with Naveed. Highly recommend this dealership and working with him. He was extremely professional and knowledgeable as well as a nice guy. No pressure, very helpful and accommodating, transaction went very smoothly. Very happy with the great service I received! read more