I am so incredibly glad I decided to take my Tesla to the Temecula location, even though I live just 3 miles away from the Oceanside branch. My experience at Oceanside was deeply disappointing. After trusting them with a minor ding on my door, it took them two months to complete the repair. To make matters worse, I had to return the vehicle because the initial job wasn't done correctly. The entire process suffered from a severe lack of quality assurance,poor communication, and dishonesty. On multiple occasions, my service advisor lied to me over the phone, claiming they were actively working on my car while my Tesla app showed it sitting completely idle in the lot. I completely lost trust in that location. Deciding to try Temecula based on their excellent reviews was the best decision I could have made. My service advisor, Julio Sepulveda, was outstanding. He was professional, friendly, and refreshing in his honesty. Instead of pushing for an unnecessary and costly repair, he evaluated the bumper and suggested we try buffing it out first. They did a quick detail, buffed out the scratches, and it looked perfect saving me time and money. In today's world, genuine integrity, trust, and honesty can be hard to find. It was not just about getting the service done; it was about how Julio treated me. He genuinely cared for me like a family member. Julio embodies the exact qualities of leadership and customer care that Lesla should use as a model for all service advisors. When you treat customers with this level of respect, the business naturally thrives. Thank you so much Julio. for the phenomenal service! You have earned a customer for life. read more

Hello Tesla Corporate Team and Service Center Management, I am writing to formally escalate my recent service experience and to request immediate management involvement due to multiple service failures and unprofessional conduct by my assigned service advisor, Rosie. I am requesting to speak directly with the onsite service manager regarding this matter. I am also requesting that Rosie receive additional training specific to Tesla service procedures, vehicle handling, and customer communication. Throughout this experience, Rosie demonstrated a concerning lack of knowledge and consistency regarding Tesla's own service processes: She initially stated that the Tesla Service Center does not communicate with Tesla Auto Body and did not inform us about Tesla Auto Body until the day my husband arrived to pick up the vehicle. She left a voicemail that sounded extremely uninformed, stating that Tesla could not service our vehicle because they "did not have the codes in the system to even charge us," which raised serious concerns about her understanding of Tesla operations. Despite knowing the vehicle had water damage, we were never advised to take the car directly to Tesla Auto Body. Instead, the vehicle was kept at the service center for over a week with no work performed, likely causing additional damage. No action was taken to address the water inside the vehicle. As a result, the interior now smells, indicating prolonged moisture exposure. I requested that the vehicle be charged, which Rosie stated she could not do--yet the service center had no issue charging us for a "diagnostic," despite no mitigation or repairs being performed. Rosie left a voicemail asking whether we wanted the car "put back together or left the way it was," which is an alarming and inappropriate question to ask a customer. When we asked if the service center could coordinate with Tesla Auto Body down the street, Rosie stated they do not communicate and told us we needed to call ourselves. When we contacted Tesla Auto Body, they informed us they needed to speak directly with the advisor and technician before accepting the vehicle--directly contradicting Rosie's statements. Rosie told us the service center could not transport the vehicle to Tesla Auto Body and that my husband would need to do so himself. My husband then had to leave work and drive from San Diego to Temecula. Upon arrival, Rosie changed her direction again and told him he needed to personally drive the vehicle. Shortly after, Rosie drove the vehicle herself, contradicting her prior statements and adding further confusion and frustration to an already mishandled situation. Even Tesla Auto Body expressed that the way this situation was handled was unprofessional, stating that vehicles with water exposure should be addressed immediately. This vehicle has over 150,000 miles, is nearly paid off, and has had no prior issues. We purchased the vehicle from Tesla and have never experienced problems until this incident. I am deeply concerned that Rosie's handling of this situation may result in long-term damage that could have been prevented. I am requesting: Immediate review of this incident Confirmation that my vehicle will receive a thorough inspection for water damage A discussion with the onsite service manager Assurance that appropriate training and corrective action will be taken This experience does not reflect Tesla's service standards, and I expect this matter to be addressed promptly. Sincerely, Selene Amaral read more

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Great stop for a charge. Plenty of spots to plug in. During the weekend there was a lot of charging going on but my friend was able to find an open space to charge her vehicle. Larger spaces for the trucks. Each station has a duel plug in. Nice and shaded in the early evening. Located near the mall and Costco. It was a quick and easy power fill while we were carpooling. Now they need a Tesla tea station while you're waiting. That would be perfect. read more

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This was by far the fastest most convenient experience we've ever had in purchasing a new car. My husband and I made an appointment to test drive the Model 3 and Y and Sebastian was very helpful to us. After giving us a tour and drive of the car we were able to take the car for a test drive around the business park area that the dealership is located. I appreciated how fast we were able to make the purchase once we decided on the Y model. The car was ready for us to pick up in less than a week at a different Tesla location not too far away. We were very pleased with the overall experience. read more

Tesla - Temecula - Model Y 2026 - Car Dealers Near Me - Temecula, California

Went in for battery service Nick was amazing in helping me out, great customer service. Will definitely come back for any help

I've been to this location several times and have always had a great experience. They're always friendly and happy to offer test drives. Today I called into service to ask about clearing the warning light after I changed the 12v battery. They gave me some advice which worked and solved my issue. Great service!!! read more

Friendly staff let us demo the model y and we picked it up shorty after although i will see we actually had to pickup the vehicle from upland not the staffs fault i guess they didnt have any more in inventory but overall not that big of a deal just wish they wouldve had it in stock in Temecula read more

The front desk was extremely helpful in all of my questions, I had 11 items to be addressed and the service department took care of everything in under 5 hours. Rosie was excellent, she helped explain a very vital process that I would not have known about. Extremely knowledgeable, I appreciate the technicians that actually came out to inspect every item of concern. Eric is amazing technician supervisor, he ensured I got in and out, back to work without any time lost, I owe him a debt of gratitude. Whomever is here, and in charge deserves a promotion. read more

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Mobile service has been excellent they fixed my flat tire with the correct tire same day.

Customer service parts department is good. There tends to be a wait if you go on the weekends. Staff was friendly and accomodating during my visit. I ended up selling my car shortly after and ordering a new car within days of visiting due to a deal that was going on. read more

I've had nothing but positive experiences with this Tesla location. We've bought two Teslas here as well as had both serviced here. The sales reps were always helpful and informative. Scheduling test drives has been a breeze. And the service department is outstanding and accommodating with excellent communications on service progress. Shoutout to Erik from the service department and Jessica from the sales floor. You are both amazing to work with. Thank you! read more

Nice facility, it's a service center dealership in one I believe. Open on Saturday which is nice. Was here for a weekend car show. Nice bunch of people showed up with all kinds of cool customized teslas. read more

Like the staff here, sales and service were both approachable and professional. Always treat their customers highly. Recommended for your next Tesla purchase and next service. read more

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9/25/24 We visited Lexus of Temecula looking for an EV. We ended up at Tesla for a test drive and fell In love with the Model Y. Gil was our sales Rep., This is a Sales and Service Store, ONLY. They do not deliver here. While at this location, Gil spent the time to set up our phones in the Tesla app. He found exactly what we wanted and assisted us with all the details. We applied online and placed our order. By the time we got home, about 20 minutes later, we received word that our car order and purchase was accepted. Everything going as planned. I tried calling Gil, using the YELP phone number but to no avail. Nobody answered the phone! I'm told they don't give out business cards so there is really nobody to talk to. (What?!) A day goes by and now we receive a message that we are to pick up our new Tesla in Riverside! I've bought a ton of cars in my lifetime and NEVER had to drive 30-40 miles to pick it up. Apparently, that's the routine, according to the main delivery store in Riverside. The fact that we were not informed about that really threw us off. The other thing that bothered me, was that Gil did not mention that the $52,000 car does not come with a charger. That has to be ordered online at the Tesla shop for another $270!!! What?!!!!! No charging cable??? Maybe if we were informed, we would have purchased the charger before picking up the car. Temecula dropped the ball on several segments of our interaction with them. My husband wanted to walk out of the Riverside store on delivery day. Our experience should not have been this way. We deserve better! Be forewarned! Ask questions or better yet, just go to Riverside so you can get the full experience. read more

Awesome experience @ Temecula Tesla. Shout out to Nick & Erick (service advisors) and Michelle for a rapid and enjoyable experience.. Dropped off my car got a loaner and I was on my way. All communication was thru the app. Dropped loaner vehicle off and picked up my model Y. Literally that was my experience.. thanks again. For the attentiveness.. read more

Tesla - Temecula - Happy with my loaner vehicle.. - Car Dealers Near Me - Temecula, California

Didn't do my brother right ..couldn't communicate with bank wanted us to keep running to thier store..not happening.

Good staff! Helped me get my first Tesla. Super smooth process. No pressure sales like other car dealerships.

Tesla Service Center Temecula engaged in extortion, hostage tactics, and abuse. Tesla quoted me over $3,000 just to replace two wheels and tires that were damaged in an accident -- a repair that should cost a fraction of that anywhere else, literally 20-50% of their price, but my car was towed there because it's Tesla and thought they would treat me right. When I couldn't immediately pay their exorbitant price, they refused to release my car and then piled on another $600 in "parking fees" until I came up with the money. When I protested to the manager for effectively holding my car hostage, Tesla's response was not to resolve the issue but to call the police on me and have a stay-away order issued. Now I can't get my Tesla serviced there! I need you to get that order removed! This is not customer service -- it's extortion, abuse, and intimidation. Tesla uses inflated repair costs, hidden fees, and threats of law enforcement to squeeze customers for every dollar. If you value your rights, your money, or your basic dignity, stay far away from Tesla service centers. read more

Notoriously known for denying your vehicles warranty coverage. I went here to get the speaker fixed. It's a known issue for Tesla, and I have had to have it fixed twice already. I have been told there is an issue with the wiring. However this service center would not do anything about it because it was not immediately reproducible. I took it to the Carlsbad service center and they had no issue opening the speaker and fixing the wiring especially since it has already had issues. read more

Jorge is the GOAT don't even fricking play with me. I've never met such a chill dude. Car dealerships were an invention by satan to torture hard working honest people, but Tesla Temecula is a God send. Where do I even start? FIRST, no underground fees. Shady dealerships are known for tacking on tiny fees that add up by the end. Not surprised if the dealerships I've gone to had an air tax or "you made my floor dirty!" tax, but at Tesla Temecula it's the opposite. They show you EVERYTHING down to a tiny minuscule tire fee not even more than 20 bucks from what I remember. As long as you ask them to add tax on the computer screens they're showing you, which they probably will anyways, you will get your EXACT pay price. They don't try to hide the tax or have you calculate it yourself like some dealerships but they will show you your exact price down to the last dollar and I love it. This place is so streamlined and there's no need for appointments or all that extra stuff, just walk in when you feel like it and someone will approach you and help you. I swear I could bring a sleeping bag and a Big Mac and they'd probably let me stay outside the door or make me a bed in the back of a model x with how helpful these guys are. Jorge is the guy who's been helping me the last few months. Months? Yes. I come here a lot. Every one of my family members has been informed of all the greatness of these awesome self driving machines, straight from science fiction. Jorge even told me I should apply and that he sees how enthusiastic I am about these vehicles. They have a soul man. I'm telling you. You know who doesn't have a soul? West coast auto in Montclair. Yikes. Jorge knows I love the Model S and every time I take my friends and family he offers me a test drive without me even asking. I try to refuse politely, but I swear I can hear the thing calling my name. Jorge, I look forward to flicking up with our epic teslas next to eachother in the near future. No he did not pay me or tell me to write this review so please do not give him any flak if you're the manager or something reading this, he's just a really cool dude, who also responds to my many many questions very fast over text! Love you man. The test drives are awesome. They will show you a demo drive video first (which makes sense because these cars are vastly different from other ones). You will take a 30 minute test drive... drum roll please, all on your own! They trust you! I mean the cars do have more cameras than the Chinese government so you'd better think twice about stealing one, but that's neat! I really had to go to a few other dealerships to appreciate how nice these guys are. The vehicles themselves deserve their own review. The future is now! Would love to see these zippy cars everywhere driving people home from work letting them get a nap in (hopefully when unsupervised self driving releases). The dealership is kept clean and the cars they have on display are unlocked ready for you to hop on into. (They don't drive by the way, that would be dangerous) I love how open it is! Here, take a test drive, here, check this car out. Another honorable mention of Jorge, one time I took my friend Isaiah in here to show him their cars since he wanted to go electric. It was pretty late and we couldn't test drive, but Jorge let us sit in the model s and blast some music for me to show him the sound system until closing. What a champion. If I'm being completely honest I would not care as much as I do for Tesla if it wasn't for Jorge. The dealerships I've gone to do treat me differently for my age, but I'm honest to my heart I'm a serious buyer! I wouldn't have gotten to experience the Model S if it wasn't for Jorge and all the questions he answered, and I wouldn't have been trying to buy one at all. You could say he is solely responsible for my purchase. "My friend!" is my favorite thing to hear from him whenever I show up there. Where was I... Wow. What a great dealership. The interior is clean and welcoming, no shady dark areas for sleazy dealers to hide. Very simple but it works well. Efficient. I look forward to purchasing when I am ready, by the way Jorge said he'd drive to Riverside and put a big red bow on it for me just for the fun of it, completely not obligated to! What an epic dude! I'll probably show a few more family members and friends there before I officially buy, but then I look forward to being serviced right next door for the lifespan of my new car, which then I'll just buy a new model s which will go 0-60 in 0.01 seconds or something like that... if you guys see this review, which I hope you do, please give Jorge a big pat on the back and a Red Bull. I appreciate you guys, and look forward getting my tires changed there 6 times a year because I will be blasting off in my Model S Plaid rocket ship from every stoplight. Love Tesla Temecula! :) read more

Bad experience! I reserved the 48 hour demo test drive for a Model Y over a month ago and when I showed up today to my appointment, I was told that they can't do it because it's the end of the quarter and they're selling the cars or some weird reason like that. They said I could try it for like an hour but I declined. I waited an entire month for this! If I wanted it for only an hour, I could have done it within that month and got the 1.99% promotion but instead I waited to do my 48 hour test drive for nothing! And now the 1.99% is over! So ticked off! Don't think I'll be buying a Tesla anymore! I'll probably also sell my Tesla stock! Yes, I'm petty. Also, the staff didn't care one bit that I had to wait a month for this, just to bump me! Horrible first impression! read more

After waiting three weeks for an appt - thy moved my spot 10 days into October. That's makes it one month without my car. You get 1 star until you make it right. read more

I went to test drive the Model 3 yesterday and it seemed like the sales people were disinterested in selling the car to me which is unusual since typically at dealerships they are super friendly. The sales person was nice enough to show me the car but it was a strange experience. read more

I purchased my first tesla. If it wasn't for Danielle, I would be extremely lost today. She was extremely helpful and thoughtful and had tons of patience with all my questions. If you plan on buying a Tesla, please go visit Danielle in Temecula . She was genuine and human. Thank you. read more

12v battery went out over the weekend. Vehicle was told right away. I received a loaner while dropping off my vehicle. read more

Tesla - Temecula - Cyber Truck - Car Dealers Near Me - Temecula, California

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Kudos to Service Advisor, Eric S. and Service Technician, Modesto. My wife and I brought in her Model Y because we noticed something hanging from under the front passenger seat. Turns out it was a sensor box that came off its bracket. Eric went to look at it, then got Modesto to take a second look. Within seconds he was able to place it back. We appreciate both of them taking the time to address our concern and take care of it, even though we didn't have an appointment. This Tesla service center has always exuded excellent customer service and we truly appreciate that. read more

One of life's most loathsome drudgeries, is buying a new car. After investing in Tesla and doing well, we decided in retirement to purchase one. The various car buff magazines have been negative on the introduction of Tesla's "Y", as compared to their ongoing love affair with its "3" series model which it is based on. Over the years, we have either owned or leased most of the better brands. All have their pluses and minuses. Tesla is no different. But so far, we have no complaints. Being mildly superstitious, I'll leave it that. Again, no mysterious rattles, nor any software glitches. Our pickup here a month ago was very easy and straight forward. We showed our Licenses and gave them the keys to our old Lexus Hybrid and we were on our way in under twenty minutes. The other positive was everything was done beforehand online, including photos of our trade-in and all documentation via DocuSign. Nice! At this point, we are overly impressed with this stress-free experience, and oh btw, the car is a blast. It's almost as much fun as driving a Bimmer on the Autobahn. Almost. read more

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Ok the best experience after 3 failed attempts to get adequate help . Day 1 - ordering a new Tesla - it was very lackluster and the person did not really answer any questions. Then I had issues with the app for 72 hours. So I drove back to Temecula to try to get it resolved and back to lackluster no help. My 3rd attempt was driving to Upland to see if they were any better / and nope. So my first 3 attempts were a horrible experience. They all seemed, if you don't buy a Tesla someone else will. But today's experience back at Temecula Tesla changed everything. Dannielle was extremely helpful, answered my questions - all of them. So from a 2 star in the beginning to salvaging it to a 5 star. Thanks Dannielle for helping me out today. read more

Thank you Tesla of Temecula for a great experience today. I've been on the border line of switching over to an electric vehicle, and decided to schedule a Tesla test drive. I dread dealerships and sometimes their pushy salesman. Tesla is 100% different. They're are no gimmicks or pushy salesman. We checked in, handed our driver license, and we're confirmed the model we wanted to drive. Our agent took us over, popped the trunk in the front and back. She showed us a couple of features, helped me adjust my mirrors and seat, and let us be on our way. Today's drive convinced me to place my order for a Model 3. I would recommend scheduling a drive if you're on the fence as well!! read more

Tesla - Temecula - Car Dealers Near Me - Temecula, California

The customer service at the Temecula location was terrible. Danielle sold us the vehicle. She was sure to call us multiple times during the decision making process. Yet, when the car was officially purchased and was getting ready for 'delivery', the communication was lacking. My husband had to go into the store to see what was going on with the delivery as the app wasn't clear. He tried to reach out prior but wasn't getting an answer. We understand people get busy but, a quick text of: I'll get back to you as soon as I am able, would have been nice. When he got there and asked about it she said: you can go get it. He asked for a mobile charger (she stated earlier that he could come by whenever as they had plenty in stock) and they/she said "sorry, we're too busy right now". ARE YOU KIDDING ME?! This is how you treat someone whom just purchased a vehicle? We were not given any information regarding the charging promotion and how that worked. We expressed that we would likely have to get an Uber to Carlsbad to pick up the vehicle. They couldn't have cared less how we got the car. Just that they sold one. The Carlsbad location is very nice. We had no issues with the customer service there. I will say that Tesla themselves make the process of getting a vehicle pretty seamless. We are happy with the car just not with this location. read more

Robert over in service was suuuper accommodating and nice!! Give him a raise. He bent over backwards to meet dead lines and help me out. What a great service read more

Poor judgement and experience. Been there 5 times for a rattle in the back of my model S and they say the fixed it but it comes back 2 days later! read more

Tesla customer service is really bad at this dealership. They cancelled my 48 hr demo and said I can only do it for 30 mins even when the website offered and confirmed 48 hr demo. Such as waste of time dealing with this Tesla location. I guess they do not want to sell. read more

Amazing service again !! Ran over a nail and the team rushed me in, patched me up, and made me test drive the new model 3 lol. Super appreciate the great 5 star service, I had a flight to catch and it felt like i was at a nascar pit stop, got me in and out so quickly. read more

I just hit the 30k mileage mark on my Tesla MY. I wanted to share my experience with this pickup / service center. I've visited this service center 4 times in the two years that I have owned my Tesla MY, it was for vehicle alignment, two tire replacements due to nails on the road, and I had a few other issues with the windshield and interior mechanics. I really don't feel welcomed by the office clerks each time I've taken my car here. One specific moment that has stayed in my memory is with a person who works as a service center clerk inside the office that at the time wore a white baseball cap. This person was standing beside me to my left behind their kiosk desk while I was being helped by another person. He looked up at me, starred at me and shook his head left to right, and returned to what he was doing. What I can say is that this person didn't like me, I don't know why, I can say that I am a minority and I would like to further share that a close friend also had the same experience with these customer service clerks like I did. I don't want to think that this location is racist but after seeing how Tesla treated J. Cole on an instagram reel I can surmise that there are lot of racist who Tesla hires. I am giving a two star review becuase aside from this experience I had, Tesla is an incredible vehicle and hopefully this car company can really sort out and filter out these people that treat paying customers this way. read more

Tesla - Temecula - MY pickup - Car Dealers Near Me - Temecula, California

the worst customer service i have never had i have the worst experience of my life last night my car got self control i can't drive i can't stop i can't do nothing in my car till the car hit the curb and stopped i go to tesla temecula ant explained to them this Erik told me is no way car can get self control i have tesla and that never happened to me i have 2 tesla's too i have it for 4 years and never happened to me either to this one happened and is new just bought it 3 months ago my car was vibrating swerving and I cannot have control on my car and he tells me is no way that can happen omg i almost last me life through that and u calling me a liar i don't know but i wish never got tesla worst customer service rude car is dangers very disappointed read more

abosuletly horrible.. extremely incompetient.. nothing but problems from the entire service department over a 3 month period of time. sold me wrong parts.. miss diagnosed car several times only to upsell a.very expensive part bcm $1500. only to find out that it wasnt the cause of the provlem. had the car for several.days at a.time before.even working on it.. rescheduling weeks out... etc.. what a joke read more

My experience getting the retrofit power trunk system installed on my model 3 was a very good one. A little hiccup in the install but the shop gave me a loaner and had my car fixed the next day. Everything worked out just fine and I am very happy. I see some comments on Yelp about Gilbert but my experience with him was just fine and I believe the people making these types of negative comments are just soft, unhappy people. I appreciate the service I was provided! Well done Temecula Tesla! read more

First time using Tesla service and not disappointed. Gilbert was helpful, courteous and answered all my questions. Car was completed as scheduled for a price less than the original estimate, as they determined some of the items were not needed after all. Hoping next visits will have similar results. read more

Came out here to pick up my Model YLR and the process is very quick and easy. The agen helping me out made sure the car was fully charged, clean and everything was explained as it should have. Great service and they get you in and out quick. read more

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