I've dealt with plenty of dealerships over the years, and this was hands down the best service experience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend. read more

Tyler in Sales and Leo in Finance made my weekend perfect, and I drove home in my new Chevrolet! This dealership is incredible. I chose to buy my car here because they didn't mess around and delivered exactly what they promised. I had already made arrangements with another Chevy dealership, but they refused to honor the quote they gave me in early September--even after I provided a printed copy. Tyler and Leo made the entire process easy and enjoyable. I'll always drive a little farther for this kind of service because it's totally worth it! read more

I don't even know where to start as all the negative reviews have echoed my experience AGAIN. From the service advisor "Michael" to the waste of time even if you have an appointment. The service department needs to get its "S&@t" together. What is the point of a check-in process if they do not even acknowledge you after you follow the prompts? Same excuse, "we are busy". Needless to say, after an hour of being neglected after checking in, I was told to possibly wait another 30 minutes to get a Transmission tech to go on a ride-along regarding an engine noise, "REALLY", but first check in with Mike to confirm. I specifically made an appointment for a ride-along and was given the same old circle service experience. Maybe Paradise Chevy, next door, can give me better service. Horrible! Unacceptable! read more

Average experience with the service department, I'll set an appointment, show up 30 mins early and still be waiting 2-3 hours. As a department, they show no respect for the customers time. read more

Probably the worst experience buying a new vehicle. It started off well with our sales guy Sebastian. He was great on selling the truck. We signed all the paperwork and took the truck home. About a month or two after we got a call that we weren't supposed to be sold the GAP insurance (which we purchased) due to my husband being active duty. (They knew he was active duty because they ask for occupations) They told us they had to resubmit the loan to chase. Come to find out we had three different auto loans that were open from chase. Due to them resubmitting the loans we had different due dates. We would set up auto pay but not knowing there were more than one account open we would be "late" on our payments because another account would unknowingly appear with our auto loan on it. The third account about 90% of our payment went to interest because of us not know there was another loan open. My husband. went to GMC to try to talk to the manager but he basically said its out of their hands after they submit the loan. Not offering any help or compensation for the inconvenience at all. They seemed as if they got their commission so we don't matter to them as customers anymore. We did everything right on our end it was GMC having resubmit for selling us the GAP that they weren't supposed to in the first place. That is not our fault for them submitting for something and it running through their finance department without getting flagged. It has been stress and hassle having to call GMC and chase to get it figured out. We finally got the other TWO auto loans closed and hoping this third one will not cause us issues. It took us about 5 months tp get this issue resolved with about 50 different phone calls between GMC and chase auto loan. Don't recommend this dealership. Find another GMC that will treat you like an actual Customer and try to help you even after the sale and not just another number for their commission. read more

10/30/25 7:45 pm Thursday Drove through this dealership to find James outside. We asked to test drive the GMC SIERRA AT4 EV. James gave us a nice walk around and test drive. Rigo ( manager ) (closer) took over and we were ready, to make a deal if they had what we wanted. In some ways, it felt they were all ready to get out of there for the night. A preliminary check on my desired monthly investment proved not to be enough for them. Ok. I understand your truck is $92,000 but you wanted me to believe that my Toyota Tundra was only worth $40,000. Lmao My Tundra for your GMC. My Tundra has only 15,000 miles on it. That was a slap in the face. End of story. No GMC for us. We will find our deal but it wasn't here. Word to the wise: Never go in at night. The sales department won't stay open to make a deal. They won't put in the effort. read more

The absolute worst gmc dealership I've ever had the unfortunate pleasure of dealing with. I've had appointments canceled the day I'm bring ing it in, asked for a loaner that was never given (or had to fight to get), called in for services that weren't covered only to have my time wasted. Great service when you're trying to buy a new car but tossed aside like a used rag when it's time for you to get any kind of service. Wait times are INSANE when you have an appointment. Good luck with getting a call back to have questions answered for anything. read more

In my search for a Sierra (EV) truck for my pest control company, I visited Temecula Valley Buick GMC. Jerry, the sales representative, demonstrated exceptional patience and attentiveness, providing comprehensive answers to my inquiries regarding the vehicle I was considering. His assistance in selecting the appropriate truck was invaluable. I wholeheartedly recommend Temecula GMC for your future vehicle purchase. Please do not hesitate to contact Jerry for your needs. read more

Amazing service! Uber available and nice lobby with amenities like coffee and snacks...service staff is friendly and helpful! 10/10 recommend! read more

If I could give them 0 stars I would. This place is a joke! Their service department (which is where it matters the most for a customer) is Horrible! Especially if you deal with Michael aka Mike Rodriguez. This guy is so condescending, doesn't listen to the customer. Every time we bring our car in for service and something goes wrong, it's because he doesn't communicate with his technicians. He has handed us keys at the time of pick up and told us to go look for our car. I will NEVER purchase a GMC so I don't have to deal with the headache. I recommend you RUN from this place and service your vehicle elsewhere. Chevy next door is great! read more

10/10 to Emerson in the service department! He was so helpful and easy to communicate with! Thank you Emerson! Also, after I received my quote from GMC, I called a few other shops to compare prices and GMCs was the best! Plus included a 2 year warranty on parts and labor and a lifetime warranty on the parts. Well worth it! read more

If I could rate the service department of this store with negative stars I don't even think that would truly reflect how incompetent they are. Save yourself the trouble and drive to any other GMC, even if it's over 40 miles away if you don't want to get lied to repeatedly. What a joke this department is. read more

Wow! 5 star dealership. Super nice and professional customer service. I've purchased vehicles from more than 10 dealers around states and this one was one of the best one I've dealt with. Shout out to Ivan salesman and their manager. They made everything super smoother and gave me a great deal. Highly recommend. Will buy from them again read more

Temecula Valley Buick GMC - Epic - Car Dealers Near Me - Temecula, California

Rip Off Dealership. We went in to order a new Sierra EV and mandatory, over-priced dealer installed options were required. Non-negotiable, when your vehicle arrives they install aftermarket options you don't want and at brutally inflated high prices. We already have a 50 AMP dedicated home wall EV charger and buying another from them was mandatory, no further discussion about it. Also they required us to buy another $8.000 of non sense items we don't need, can't use, nor ever want. Shopping around we beat their price at another dealer by $15.000, ordered the truck we want with the options we want. This is the sincere truth. You've been warned, stay clear. read more

This dealership is pulling a bait and switch scam, they advertise the vehicles for 1 price on auto trader and list a totally different price on their website, I went back and forth with them, made a commitment to purchase and they told me "oh you came from auto trader, that's the wrong price" and proceeded to ask me if I wanted to buy it for $7000 more than their listed price. The lead to their email came from autotrader with this in the email: 2015 Toyota Sienna $10,500 120,690 miles Temecula Valley Buick GMC so they could have told me immediately that was the wrong price but instead we had a 23 email chain going asking me a bunch of questions for no reason as I wasn't interested in the vehicle at the price they wanted to sell it for. read more

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I had such an amazing experience at Temecula Valley Buick GMC, all thanks to Emerson. From the very beginning to the end, he took care of everything and made the whole process feel easy and stress free. I originally brought my car in because my headlight housing went out. I called in, set up an appointment, and from the moment I arrived, Emerson stepped in and handled everything. My car was in his care for a few days, and during that time I never once felt worried or left in the dark. His communication was honestly top tier. He kept me updated, answered all my questions, and made sure I always knew what was going on. What really stood out to me was how attentive and genuine he is. You can tell he actually cares about his customers and not just getting the job done. He made me feel like my car and my time mattered, and that kind of service is hard to find these days. He was professional, kind, and just overall went above and beyond to make sure everything was taken care of properly. I truly felt taken care of the entire time my car was there, which gave me so much peace of mind. Emerson made what could have been a stressful situation feel smooth and manageable. If you go to Temecula Valley Buick GMC, I highly recommend asking for Emerson. You will be in great hands. read more

I could literally copy n paste the reviews for worst customer service provided by their service department! Treated like royalty when you're purchasing a vehicle but who they are really sticks out when needing service. They are absolutely terrible to deal with, don't communicate, order random parts aside from the original one they claimed was the problem and will slap a bandaid on it as soon as I press the issue for a adequate loaner vehicle that is similar size to the BRAND new truck I purchased that had over 25 warning signs going off on my dash! I'm still in limbo of getting a repurchase through GM and if I get a check cut, I told Mike in service that they lost my business. I would never refer anyone to this dealer. Mike told us he would now put us on his "list" of people he takes care of and tried to name drop but why is their a "special" list and why isn't everyone treated with the best customer service?! Aside from that, I would like to add... Jerry in sales is the best thing at the dealership! read more

Unpleasant and unprofessional purchase experience followed by an even more ridiculous service experience. Rude employees by phone, inefficient and understaffed servicing and absolutely freezing temperatures in their waiting areas. I waited over 4 hours for an oil change and tire patch, after booking the apt first in the morning and stating I would be waiting for my vehicle. There is zero effort at this location to provide a comfortable, professional, or efficient experience through purchase or service. I would not recommend this location for any reason at all to anyone, for any reason. read more

The only reason why I went to this dealership is because they had the car that I wanted and for the price. Which I purchased it for the price they had listed online. But then I was there they and tried adding about 8k of add on's that I didn't want and didn't get. So that is the only reason why I think they could have done something so unprofessional. Unprofessional and sketchy! I purchased a New 2024 GMC Terrain AT4. The manager was rude during the whole transaction. After I purchased the car, they took it in back to get "detail" for an hour. But to find out later the hose to the window washer fluid tank was cut with a razor blade in three different places, also they thought it was to clean of a cut to be a rat chewing on it. Which a different GMC Buick dealership came to that conclusion, and it was most likely cut when the took it in the back. Which that repair wasn't cover under warranty. read more

Temecula Valley Buick GMC - The two bottom holes that were at the bottom of the tank. - Car Dealers Near Me - Temecula, California

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Mike in service is amazing , and along with Ozzy. they both helped me yesterday with my GMC. Got everything fixed in a timely manner. They actually care about their customers, so polite and always honest about the cost and what needs to be done. I will always come back here. thank you to these guys for the best service!!! read more

I can not say enough good things about my experience at Sides. I spoke to Mike on the phone about some repairs I needed it, and it was very clear that I didn't know what I was talking about. I brought in my car and had zero wait to drop off my car and Mike explained everything in a way that I could understand. A few hours later, he called to let me know that I didn't need as many repairs as I thought I needed. It would have been very easy to overcharge me and make unnecessary repairs, and I'm so grateful for the kindness and professionalism from this shop. Hopefully I don't need any repairs in the future, but if I do, I'll definitely return to Sides. read more

Brought GMC SUV in twice for same electrical issue. Temecula Valley was unable to fix the problem. When we picked up the vehicle the second time it was covered with grime. When asked why service advisor Emerson Alvarenga said "manpower". This shop can't be bothered to fix your vehicle let alone return it clean. Stay away, stay very far away. read more

If you need a vehicle, you need to see Peter! Peter was extremely professional, friendly and helpful! He took the time to explain options and details of the vehicles we were interested in, as well as the option to custom order a vehicle. He was fantastic and thorough with following up, which made car shopping so easy. Thank you, Peter, for going above and beyond! Matt was also very helpful behind the scenes as the sales manager. I highly recommend this dealership to anyone in the market for a vehicle, again, customer service was exceptional! read more

Purchasing a vehicle here was seamless. However, our experience with the service department has been disappointing. We've overheard staff speaking negatively about other customers, on several occasions. Many of the staff seem irritated, inconvenienced, or at best indifferent towards customers. One of the main bosses, comes off as very rude and intense. His staff seem on edge around him too. I tried to respectfully discuss an ongoing issue that has required multiple visits. To start off the interaction I even apologized for taking up his time. He reacted in a hostile and rude way. It was disappointing how he spoke down to me. His staff wouldn't even look at him when he was being so rude to me. Perhaps he is reinforcing this negative environment to his staff? Reading the previous Yelp reviews, it seems to be a common theme with him. He makes me never want to purchase another GMC again. We've never had such poor treatment by a Temecula car dealership before. I will give credit where credit is due. A gem in the service department, is Bill. He is consistently efficient, positive, and kind. Everyone be like Bill. Hopefully there will be a culture shift there. read more

I took delivery of a 2026 GMC 2500 AT4 in Sterling Metallic. Joel Flores was my salesman and throughout the entire transaction he was informative, not pushy, and very accommodating to my requests for test drives of different vehicles. The process took about a week start to finish, mainly because I do lots of research, but once the decision was made - about 2 hours from handshake to drive-off. read more

Best GMC Buick dealership in Southern Ca. Had my part for Buick Encore GX, and the service was the best. These people care and take care of their customer's needs. If you need service or want to buy a new car or truck look no further then this place. read more

Avoid Temecula GMC Service Department - Extremely Poor Experience I purchased a brand new GMC Denali Ultimate for well over $80,000 from this dealership. Unfortunately, their service department has been one of the worst experiences I've ever had with any dealership. First, I had them install a new power cover on the truck bed. They told me it would take less than 2 hours. I ended up waiting over 6 hours, and the cover was not installed correctly. I had to take it elsewhere to get it properly fixed. Second, after only 6,000 miles, the end cap on the running board started dangling in the wind. When I brought it in, they said it would take a technician a full day just to diagnose and that they "may or may not" cover the repair under warranty. This is on a brand-new, high-end truck. Instead, I ordered the part online for less than half of what the dealer quoted and fixed it myself in about two minutes. The combination of long unnecessary waits, poor workmanship, and reluctance to stand behind a new vehicle is unacceptable. I would strongly recommend steering clear of the Temecula GMC service center. There are much better options in the area for both sales and service. read more

I recently purchased a Yukon AT4 Ultimate from Joel and Moe, and it was hands down the best car buying experience of my life. I handled everything online and via text, and they were extremely accommodating, transparent, and fair throughout the entire process. They gave me the best deal within 200 miles of San Diego--no hidden fees, no surprises, just exactly what they said. Everything was fast and efficient. I signed all the paperwork electronically, and they even delivered my new Yukon right to my house the very next day. I never had to set foot in the dealership. Joel and Moe went above and beyond to make the process seamless and stress-free. If you're in the market for a vehicle, I can't recommend GMC of Temecula enough! read more

I am extremely disappointed and appalled by the behavior of Assistant Service Manager Mike Rodriguez at this dealership. I have never been treated with such disrespect and hostility as a paying customer--especially after purchasing my vehicle from this exact dealership. My GMC vehicle is currently in the middle of a Lemon Law buyback process and has been classified as unsafe. I am currently in a loaner car (California Lemon Law). Despite this, I received a phone call this evening from Mike who has demanded I return the loaner car immediately, threatening and then promising that if I don't return it by 4 PM, he will call the police and report it stolen. This is not only aggressive but completely uncalled for, especially when he knows full well the condition of my vehicle and that I have children to transport safely and no safe vehicle. He was also involved in a completely unprofessional yelling and cussing match with my husband over the phone. This is not the kind of behavior anyone should accept from someone in a customer service or management role. It's shocking and incredibly disheartening. To make matters worse, Mike personally acknowledged the serious mechanical issues, even saying he wouldn't let his own wife Rachel (who also works at the dealership), drive the vehicle, yet expects me to do just that, putting my family and myself at risk? That level of hypocrisy and disregard for customer safety is unacceptable. I had every intention of purchasing another GMC vehicle in the near future, but after this experience, this dealership has permanently lost my business. Treating loyal customers like criminals and using threats instead of empathy or professionalism is beyond disgraceful. The only positive part of this experience has been Bill, the service advisor. He has been kind, respectful, and transparent every step of the way. He showed true professionalism, clearly communicating what was going on and treating us like valued customers -- something Mike Rodriguez could learn a lot from. Avoid this service department if you value integrity, respect, and basic human decency. read more

I am surprised they have a 3 star. First and foremost I want to say thank you to James and Logan they got us in a 2024 Arcadia. Logan was very generous and helpful with us along with their finance team. I can see why they won dealership of the year in 2024. I have no complaints with them, highly recommended! Thank you guys! read more

We will start off by saying the overall purchase experience was outstanding. The entire team was friendly, professional, and efficient. We could not have been happier with our purchase experience. However, the rating drops because as a gay couple spending $100k for a vehicle we were extremely offended to know the owners support and openly promote racist and anti LGBTQ propaganda by having FOX news blasting on the main TV in the showroom. One would have thought that the owners, who are Canadian would be more sensitive to the entire population their dealership serves. Instead, we sat in their showroom for over an hour listening to the ranting of a racist and bigoted tv channel host. So outside of the great staff, the blatant support for racism and anti LGBTQ hatred supported and promoted by the owners made the experience appalling. I would highly recommend that anyone from marginalized communities think about what this dealer supports before making a decision to purchase. But we do love our new truck! read more

Temecula Valley Buick GMC - Car Dealers Near Me - Temecula, California

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I went in for an oil change on a lease and they said the engine was saturated with oil. And then they said they had no cars for me. I felt pressured into purchasing another car that I now regret. read more

Extremely unprofessional experience at Temecula Valley Buick GMC I came to this dealership on June 19, 2025, ready to buy a car, but I left completely disappointed by how I was treated. I was helped by a salesman named Freddie, who then brought over his "boss" to discuss financing. This person never introduced himself or gave his name--red flag number one. Despite having a credit score over 750, I was quoted a ridiculously high interest rate. When I asked for an explanation, the "boss" rudely told me, "That's how we do business here. If you can find a better rate, go get the check and bring it back." I found this attitude shockingly unprofessional and dismissive. Even worse, I explicitly told them not to run my credit until we had agreed on terms. They ignored this and ran it anyway--without my consent. They also pushed me to put a charge on my credit card as a "hold" until I could bring a check the next day. I told them several times I was uncomfortable with that and would return on June 20 to complete the deal. Instead of respecting that, they kept pressuring me to buy immediately. When I refused, the "boss" stormed off angrily without a word. Because of this experience, I've decided I will not be buying a vehicle from this dealership or any GMC location. I left feeling disrespected, pressured, and completely unheard. Be very careful if you plan on doing business here. read more

I am very disappointed in this dealer. I've been coming here for service ever since I bought my Yukon. I have a choice to service my vehicle here or elsewhere. Yesterday (6/1/2026), I came in for an oil change, I specifically requested tire rotation and paid for it. Before I went we marked the tires because we suspected that they hadn't rotated them last service, So this time my husband marked them. And sure enough they didn't rotate them. These same tires I bought from this dealer in 2024. I called the advisor Mike yesterday to advice I was coming in today. This morning on a phone call prior to me taking it in he claimed that because the front tires have more "wear" than the rear ones and it's a RWD that they don't rotate them BUT I paid for the tire rotation ??????? I went in this morning and Mike was on the phone and he said it's gonna be 45 minutes before he could help me. He was on a call (45 min on call ???) REALLY. Then he walked away from his desk. He left me there hanging basically. Terrible customer service. I stood up and went to waiting area and I saw what looked like the service manager Fred Hayes and I asked to speak to him. Well, it didn't turn out good he became very defensive and telling me the same BS that Mike mention about the car being a RWD. He offered me to get refunded for oil change and I said NO because it's not about the money. They both missed my whole point. I wanted my tires rotated so they wear off the same. I've never been so mistreated. It was so inconvenient for me to have to move my schedule around so I could take it in today BUT because I got into an argument with Fred Hayes (Service Manager) I just left without them rotating the tires. He was so defensive and saying BS. If I am paying for tire rotation I should get the tires rotated. Mike never contacted me yesterday to advise of this BS and I asked him 3 times over the phone that I want the tires rotated. And he said yeah yeah they rotated them. If I could give a 0 I would. I will not be coming back ever. read more

Working nights for a week or so, and on the way to work last night someone told me my tail lights were out. Made an appointment online at 3pm to get them fixed/bulbs replaced. Got to GMC at 2:45, checked in and explained what I was there for. Left to walk to lunch. Was told they would call me, which they did, and said all their techs leave at 4pm and they could not work on my truck. I asked why I got a 3pm appointment then? Horrible, lost my business. read more

Been bringing my truck here for years. I can't recommend it enough I mostly deal with Emerson but have never been disappointed when dealing with any of the other team members. Everyone I've encountered has been knowledgeable and kind. Emerson has continuously gone above and beyond to help me out and always finds a way to make it happen. If you're looking for a dealership to call home, this is the spot. read more

Make an appointment just for oil change. No tire rotation or anything else. They use to have banner saying speedy oil change. Guess it was taken down. I was told there is a 4 hour wait. Why would anyone wait 4 hours. Guess they are like dr office, overbook appointments and try and finish by the end of day. This the complimentary free oil change. I'll take to my own shop. SoCal Auto Styles. When you book an appointment you get right in. Dealerships in general are not the way to go. read more

5hr oil change when you have an appt......ouch!! I hope the service department can work on that.

Service department sucks! The worse in any dealerships. Horrible customer service. They don't care to answers any call coming in or call back. No work ethnic. Try scheduling anything is impossible. You have to be in person! Everyone seem lazy! read more

If you're looking to buy a gmc and end up here, be careful. First time in,it was easy going trying to get a look at the car we wanted. Second time here, our race was brought into our deal with salesman Andrew but we ignored it and getting closer to a deal,"markups were taken off". I say " markups " cause it's around $3k in accessories that aren't listed online. Third time there, we ended up buying a vehicle since it's the one we've been looking for, and same offer as provide with our second visit. This dealer is closest to our area as we have a newborn. Worst decision ever. Theres no invoice for the accessories as they "took them off". Doubt it, these salesmen would steal from their own grandmother. These accessories aren't truly there. They can't show an invoice for it. According to Rigo, it's cause we didn't want them. There were no "deals" , Which is fine, yet, don't lie to us about them. Vin numbers show you everything the car comes with. Also, broken promises during our deal such as our floor mats as a bonus to the sale, provided by them with the employee discount. Wrong. They said go to our GM rewards and buy through there. They are scam artists here. If you plan to buy with them, I hope this can give you some insight on how they work. Definitely get everything in writing PRIOR to signing and highly recommend ANY other dealership. read more