I took my jeep wrangler in for recall stuff. They replace the airbag and order a new wiring harness. It's about 5 weeks now and I haven't heard from them about it then they want me to come in back for the install for the wiring harness and I've called them over 25 times they just give me the runaround. I have the invoice for proof. Bad service read more

I took my 2000 VW Jetta here after thinking my car that I loved so dearly was going to be too far gone to be saved. Paul walked me through the cost of the repairs my car needed, when I asked for clarification on what exactly these parts did he was able to break it down for me, and I was given a fair price for the repairs, much less than other places I had called for a quote. Not only was the price less, the parts they use are factory certified. Paul also communicated with my warranty company to getMy car is running smooth with its new transmission and I couldn't be happier! A HUGE thank you to Paul and the mechanic who got me safely back on the road! read more

Bring my car for maintenance, Charged me extra 110 dollars for a full inspection. Really don't understand how is that happening. OK, maybe it was me didn't make it clear, but after full inspection shouldn't me at least get a full report on what is checked and how good are they? I was just told that your car is all good. That's it. read more

It does not get better than this! I had lost confidence in the local dealer for my Audi, and after a couple of great recommendations from people I trust, I spoke with Paul at A&M. He understand the problem, gave me a reasonable time frame, and quoted a very fair and competitive price. Paul stayed in contact during the work, and he and Jason were always available by phone. The work is perfect, the car was washed and vacuumed (bonus!), and I've found a new auto shop that I trust both with my car and my wallet. I cannot recommend them highly enough. read more

**The Owner messes with the ratings, this place used to have way more negative ratings. BEWARE!** If you feel like giving your $ away to a mechanic who wont be fixing your car PLEASE contact me. I love getting free $. That's what happened to me. Brought my car in, was charged $100 for their diagnostic test. They gave me a long list of things that needed repairing. A few days later, and a few grand, I got my Blazer back. It worked for literally 15 miles then broke down again. Called them, had it towed again and was charged again for them to look at it, which really angered me since clearly the repair they did wasn't a complete fix. This time they said repairing the exhaust system would make the car work again so I agreed to that fix. Again it died, this time it made it home but would soon be in the A&M shop again...After A&M "repaired" my car I parked it in my angled parking lot. It had little gas in it and it wasn't getting enough gas to start, but I assumed it was still broken and called A&M to scheduled it to be taken back down there, and yes had to pay the tow and diagnostic fees for the 3rd time. I went off to work and called my boyfriend a few hours later to check in. He was ticked off. After he started thinking about it he wondered if it was out of gas and went to A&M. He was told he couldn't go look at my car, let alone put gas in it. Days earlier my boyfriend had picked up the car, so it wasn't a matter of A&M protecting my privacy or not knowing who he was-- my boyfriend and I spent PLENTY of time in the A&M lobby with the check-in guy. And if that was the case A&M should have called me about a "stranger" trying to get to my car. Anyways, my boyfriend forced his way in, filled up the tank and what do you know? It started! I regret not requesting, in writing, their fix list. I can guarantee that filling the tank with gas wasn't on it. In May '09 I received an email from the business owner trying to resolve my dissatisfaction. My reaction to him was absolute shock- how do you repay distress? Would I seriously get back the THOUSANDS that I was scammed out of in unnecessary repairs? Yah right. For the most part the positive reviews on here are another one of A&Ms scams. I have spoken with 2 people who had posted negative reviews whos said the owner also tried to pay them off. The owner has created fake accounts with Yelp, Yahoo, Google and who knows who else. Its BS, but that's the kind of person he is- instead of fixing his business practices and hiring honest mechanics and living up to his so called honest business methods he takes advantage of customers and marks up parts big time. read more

I ignored the reviews. They seem competent but don't expect decent prices. $100 diagnostic is usually waived if work is performed, not so with them. Seems like a place that will recommend replacing everything to get a situation fixed rather than figuring out exactly what is wrong. I will not be going back. read more

I took my Mini Cooper there because they said they specialize in European cars but when I took it home I realized the back seat was still detached and the front bumper was not fully attached. So they specialize in these cars but don't know how to properly put them back together? I was also skeptical about the work they said was necessary. When they first told me what needed to be done they said it will take a few days (assuming that's 2-3 days) and then when I questioned them about the work and the pricing they said "oh well it will be done today and we're almost done" almost if they were scared I was going to back out. Idk just seemed sketchy and I won't go back honestly. read more

My review isn't on their machanical skills. It's the lack of customer service and business procedure. My customers car was towed by Superior Towing (they share the building/location) to this shop without the consent of the car owner after an accident. when he went to get the car, the car was "missing". Superior Towing said A&M had it, A&M said they never got the car. I spoke with Jason and he made rude comments about how my company has nothing better to do than call them about this car. Why wouldn't we call in urgent manner when the customer's car goes missing!!! idiot! long story short, turns out the owner of the bodyshop saw the car and deemed it "totaled" and had it parked in the impound lot without doing the proper paperwork. When the customer and insurance comapny called about it, all they said was "we dont have it. we don't know where it is". But the owner is the one that had the car moved to the impound lot! Maybe you should get moving and look for it. Figure it out since your 'partner' in crime said they towed it to YOU. either way, Superior Towing and A & M will not be seeing any of my clients. read more

I won't be going back, went there for a tiny issue where screw got stuck inside the hole. Its just a plastic screw and just needed to be drilled, they quote me $150, I did it in $5. read more

I was passing through and had some issues with my BMW. Best place I ever had my car worked on. Very professional and courteous. Fixed my problem and advised on what to do when I get home. read more

Nice attitude by Jason up front the first day. His demeanor will suggest that he's a nice gentleman. He told me my car will be done diagnose by end of day next day but broke the promise. Then he says the car will be done by noon the following day and broke that promise too. When i called him back the third day, the first thing he says, YOU CAN TAKE YOUR CAR ELSEWHERE and STOP RUSHING ME knowing my car is in stalled status. Instead of having a civilized conversation, he becomes emotionally and continuously talk over me without letting me explain to him i wasn't rushing and it is simply a concern. I trust the work is somewhat quality based on the reviews but at what cost? There is no customer service in this shop. Jason make up things to legitimize his actions and he hangs up the phone before the conversation ends. read more

Replaced timing belt, pump, etc. here on a 2006 Camry. Car drove perfectly afterwards and had a warranty on parts/labor. Got a new car since then and Paul helped me replace a dirty spark plug (for free) and answered some of my stupid questions over the phone. read more

This place is a scam, although they are polite and have a nice, clean lobby. Too bad the mechanics are just trying to push overpriced parts and unneeded work. I took my car in to diagnose a problem with the brakes. I told him that the ABS controller was broken and just asked them to bench test it and give me an estimate if it was broken. All they did was attach THE WRONG computer diagnostic tool to my car, tell me that nothing showed up, and bill me for $107. No confirmation, no estimate. These are some lazy dudes. The reason they didn't do what I asked them to? They decided that I needed to pay them $2100 to fix a few other things that are unrelated. Pricing the parts online, this job should have been in the $1000-1200 range. Turns out, they'll only use one brand of parts that are marked up 200% They were polite, but they're mad shady. Do not go here if you want a competent mechanic or a good deal. read more

Never ever come to this place! The guy at the front desk looked shady and I should have trusted my gut, plus the fact that you are in an office like space and cant see the mechanics working didnt seem right to me, however I tried to give benefit of doubt, the guy I believe Jason was his name gave me very short answers and had a creepy, usedcar salesman smile. I think because Im female he thinks Ill just take him at his word. Well Jason, take some d*** acting lessons. You are required to pay a non negotiable 100 dollar diagnostic fee, which didnt thrill me, but ok fine, but when he called back later he quoted about $1000-2000 dollar estimate...told me I needed serious extensive worked done, and worse contradicted himself and further exposed himself as dishonest...so I said forget it Im pulling my car which I did, and found out through other means that the "diagnosis" was total and COMPLETE bs. I am happy to report my car is now in working order, no thanks to A and M! Please do not go to this place! read more

I have been maintaining and repairing my cars with Paul (A&M Auto) for 7 years. After first conversation with him I knew this guy is sharp. I am an aerospace engineer at Boeing Company, who has been repairing my own cars since the first one I got at 16, so I know what I talking about. But Paul has been repairing cars his whole life and more than that he loves everything about it. So any problem you can encounter, he has seen - I have had few mysteries over the years :) Anyways, I am happy to have a mechanic that is good communicator and the one I can trust to make proper repair. read more

I initially contacted Mr. Clutch to have the clutch on my Volkswagen Jetta replaced. They gave me the lowest estimate and being on a tight budget, I chose them. I was pleasantly surprised to drive up and see that Mr. Clutch falls under A&M Auto, who happens to specialize in German cars. If you own a German car, you know how important this is. They are not easy cars to work on and a typical mechanic could easily mess something up if they don't know the quirks of German built cars. Turns out my 13 year old, 200,000+ mile Jetta had a slew of issues and the lowest quote ended up being nearly $2000. However, these were things that other mechanics had missed and they were all a result of normal wear and tear on a high mile car so I accepted the repairs and took the hit to my wallet. When I picked the car up, Jason was awesome. He let me know he discounted the cost of the new flywheel by nearly 50% because he knew this was a big bill for me. He even gave me a AAA discount, saving me another $30. That may not seem like much considering the $2000 price for the overall cost of the repair however his honesty and empathy through this whole process is what was most valuable. I will never take my cars anywhere else. A&M is a professional, reliable, friendly and most importantly honest repair shop. Thank you for the great service read more

Full disclosure, I don't know a ton about cars. All I know is that these guys took care of my Grace, and it was cheaper than the other Eastside quotes. They told me it would be hassle-free and relatively speaking, it was, presumably thanks to the new management the mechanic told me about. I'm not sure what all the negative reviews are about; They didn't ask me questions I couldn't answer (unlike most other 'specialty' shops) and She's still running like a champ, so while my mind was not BLOWN, I am very satisfied. BONUS: they washed my car after they were done (: read more

I went to this company one year ago. They replaced my clutch parts for 1500 approximately. The first day I had to take car back because I could not get power in gears. I limped back to repair shop and there was confusion as to why this was happening. They had it a couple of hours and would not really say they found problem but it was gone. Now it is one year later and same problem happened again no power in gear. Only drive car about 2000 miles in one year. No way was I taking back to same place a third time. Took to car dealer who replaced everything again. Clutch had disintegrated per dealer. Dealer told me parts that were used were cheap parts. Repair bill 1900 and what a difference with clutch. I had several friends over a year that drove my car and kept insisting something wrong with my clutch. This is what happened and you draw your own conclusions read more

I had the worst experience I have ever had with a car repair company. I would give them zero stars if I could. I came in with a timing belt that needed to be replaced. They damaged the radiator and replaced it. They told me that it was damaged when they got it. They damaged the ignition wiring during the repair. A few weeks later the car died and they charged me $75 for the diagnostic which confirmed the damaged ignition wiring.The car had not had any issues with cooling or ignition wiring prior to their service. I had another car with the same drive train that cost half the price for the timing belt replacement at a different local repair shop. Stay away from these guys. They are theives!! read more

Was so impressed with these guys after working on one of my cars, so I took them my other car. If you want the job done right, with the right parts, and with the best customer service anywhere this is the place for you! I am always kept in the loop of what needs to be repaired with emails showing parts, labor, and cost!! Jason you are awesome! Have recommended A&M and will continue to reccomend them! Top notch establishment!!!! read more

I have to believe the 5 star reviews for this place were put here by employees, because this is one bad shop. First, the estimate was less than 1/3 my actual charges. Once they had the car apart, they told me of the additional charges... which would be expected maybe, but they also said they had done $500 in work to that point, so I was left with no choice... either pay $500 for basically the same problem I came in with, or pay the extra and have it drivable. I figure they must be charging $200/hr labor. Second, I was promised a ride in their shuttle, which never came. I reminded them twice, but honestly think they forgot about me, so I called a friend to get me after giving up hope. Third, they made excuse after excuse for all the problems. Lastly, the repairs they did lasted a full 3 days. 2 of those days the car was not even driven. I took it back and they wanted to charge me ANOTHER $500. The front desk was friendly and the lobby nice and clean though. Probably because they charge 4x what they should and get a kickback for screwing over customers. Wouldn't go back if they paid me to fix my car. read more

I don't find myself on the east side very often, not usually a reason for me to go to the east side. However a few weeks ago I was in Bellevue with the car I had borrowed from a friend and the check engine light came on and it started having weird little issues. Luckily they were super easy to find and I headed over there as I didn't want to drive it all the way back to Seattle without checking it out first - especially since it was a borrowed vehicle. They had the time and a guy available and were able to help me out for not too bad of a price. Pretty nice service. read more

Had them work on my Audi.... saved me thousands.... Super polite and my car was fixed right away!! I had a great experience and will def go back!!!! read more

Agree with W. L's review. One number on the phone, another when sign "diagnostic" and oil change invoice. Estimate was at $1900 what other shop did for $533. Shop around, if your car is Mercedes, check with Adam @ Park Place. read more

I just moved into the area and was dealing with the usual stress of relocation only to find out that my car needed a serious repair immediately. A&M was actually my second stop; the first place my car was towed to quoted a ridiculous price and then told me my car wouldn't be ready for over a week. I went to A&M for another opinion and was blown away by their friendliness and professionalism...and on top of that they quoted a fair price and my car was repaired in just two days. Having my car back in a timely manner was very important as I was about to start a new job, and the people at A&M went above and beyond to make that happen. They even cleaned my car for me! I highly recommend this place and I plan on returning to them for my future vehicle needs. read more

Paul squeezed us in last minute for a pre-buy inspection of a used SUV. A&M did a thorough, well documented inspection that was critical in our negotiation and purchase. Paul patiently answered all of our questions and even gave us some great information on what to look for in extended warranties. Highly recommend! read more

This is the most honest repair facility I have been to in the Seattle area. They are considerate, professional, honest and fair. I highly recommend this business. read more

First off, the customer service here was phenomenal. Everyone I spoke with was kind, helpful and really treated me as an individual, rather than a dollar sign. I was having trouble with a strange oil leaking problem after getting my cars oil changed at a Jiffy Lube and they were able to diagnose the problem in minutes, fix it on the spot, and send me on my way. I couldn't believe how efficient and helpful they were. No problems since, either! Highly recommend this place. read more

I know nothing about cars and being a woman I am always leery of taking my vehicles in because I know that some mechanics take advantage of the fact that I might not know about cars. A friend recommended A & M Bellevue Auto Service when I heard an odd noise in my engine. I go back and forth over the Pass and really didn't want to breakdown half way across. (Kind of my worse fear) The folks at A & M not only helped me with the engine issue but actually explained to me what went wrong and why as well as how to avoid the same issue in the future. Ladies I would recommend these guys...they won't do you wrong. read more

Thanks superior towing my driver crystal for referring me to a&m auto repair to fix my car they did a great job and I'm car is running awesome read more

I purchased a used car and had A&M Auto due the pre-purchase inspection. Based on the information from that inspection I decided to purchase the car and then subsequently had A&M Auto perform some needed repairs that were identified during the inspection. Their work and the way they handled me through all of that was amazing! Very professional and you always felt like they were looking out for you. Now fast forward a few more months and unfortunately a couple of new items were discovered that were not originally identified in the inspection. The owner Paul personally stepped in and managed this (although Jason was also amazing to work with for the other repairs) for me. He took full responsibility for the additional repairs that were needed without hesitation. I would put A&M Auto Repair above all other auto repair businesses I have worked with. They are awesome! read more

I also paid almost four times their initial estimate. Their explanation was "you have an expense car". They knew the make and model when I called for the estimate. Their tag line is "Finally an honest mechanic." If they actually are honest then they're incompetent. Either way I will never go there again! read more

We moved to the area and I knew what needed to be done to our car, but asked A&M to evaluate it to see what they knew. They were spot on. We had a repair performed and they were prompt, accurate, and the price was very reasonable. We expect to have them perform other repairs as well. I have not had the same negative experiences as others on this site. I don't work for them and if they had treated us badly I would have said that. They did not. read more

It's great to have a mechanic you can trust!. I tested out a couple other places that where closer to my work, and I found myself back at A&M. I found that I get the best service and quickest turnaround for a good competitive price. A big thanks to the A & M staff for getting my F-250 back on the road in just one day! read more

-The engine on our 2005 Subaru Forester blew up. -The car was still drivable and A+M was close by and A+ rated by BBB, we took it there. - A+M replaced the engine for a rebuilt engine, however costs were higher than the original estimate because of optional replacement parts (All OK'ed by me) with "no cost of labor" (water pump, plug wires, hoses, and idler pulleies, thermostat, etc..). - There were some initial problems with head and head gasket - A+M followed up on all replacement and warrantee issues at no cost to me. - After a discussion over my concerns on head gasket reliability. A+M "made it right" by offering an extended warrantee on head gasket issues. I should note that A+M was courteous and professional. -Chris read more

Jason and Paul were both extremely patient and helpful! Very throrough inspections and timely repairs with fair pricing. They even broke down all costs before performing any work without me having to ask. I Highly recommend A & M Auto! read more

I've only been here once, to service my vehicle and had a great experience. Arrived to the shop 30 min early and fortunately they were able to fit me in ahead of my scheduled appointment; this was great and saved me time. The gentleman at the front desk (Paul) was very professional and curious, great customer service skills. I definitely recommend this shop to all looking to service their European vehicle. read more

I am very pleased with the service I have received over the years from A&M. They do an outstanding job on my BMW. They keep it maintained well - I have never had it have any problems on the road for me. If there is any issue they diagnose it right away and explain what needs to be done. A&M has proven to be a very professional and honest repair shop. Highly recommend to everyone. read more

I was very happy with the service. Volkswagen dealer recommended I go here to fix electrical problem I had for the longest time. Had to take it to the dealer at least 4 times without any success in fixing it. The price was fair and the car got done on time. They talked to me all the way through the repairs and explained all the thing that were done. I would say the highlight was when I told them to replace my brakes and authorized the repairs the guy got back to me and said the brakes are in good shape and I don't need to do them now. That is what I am looking for in a car place. Honesty in not doing work that does not need done. They are very good. read more

I am new to A & M Auto. You know what they say about first impressions! Great service, fast and fair pricing. I will work with them again for my Subaru Forester repairs. read more