I brought my 2013 Toyota RAV4 in for repair after it sustained damage to the rear corner and bumper, and I couldn't be happier with the results. The work they did is absolutely flawless -- you'd never know anything had happened. The color match is perfect, the panel lines are tight, and the finish looks better than it has in years. What really stood out beyond the quality of the work was the pricing. The estimate was fair and transparent, and the final cost came in exactly as quoted read more

These guys were really awesome. They did my oil change and I will for sure be coming back. read more

Nielson Auto Repair - Auto Repair Near Me - Bellevue, Washington

The staff were friendly and courteous, but unfortunately, they did not have the proper experience or equipment to accurately diagnose my hybrid vehicle. I took my Toyota Prius for a coolant leak and white smoke, but after replacing several parts, the problem was never solved. Another workshop later found that the actual issue was the catalytic converter heat exchanger. Unfortunately, parts were replaced without properly identifying the root cause. I would recommend a shop with more experience diagnosing hybrid vehicles. read more

Hasel and his team are the best. We had a very unique situation that resulted in us being towed to Nielson & we got a quote for an entire new (used) engine & labor. We didn't hear back after the estimated couple of business days and called, turns out the engine they were sold did not work & Hasel fought for us to get not only another (used) new engine but the extra parts that we also needed (spark plugs, fuel injector, and I think a coolant pump too? It was a lot) AND after they finished with everything, it ended up being cheaper than our quote initially was. Truly we are so grateful to everyone at Nielson Auto & will absolutely be back for any of our automobile needs read more

Thanks to Nielson's auto repair, my car is looking great after some dings and scratch repairs! The owners were quick and responsive. It took a week to do the job. They also offered to restore my headlights as well. Very nice people. read more

Nielson Auto Repair - Back bumper and headlight restoration - Auto Repair Near Me - Bellevue, Washington

Service, price, attitude all great! I went to Nielson Auto Repair in Bellevue I got excellent service for my car with reasonable prices. Hasel (owner) and Bobie is so s. honest persons! Thank u and I'll recommend your shop to my family and friend Zohreh read more

Nielson is one of those places that feels like a true small business that has a heart. My roommate's Kia lost its radiator when the water pump belt snapped on the freeway. I fixed the belt but didn't have time to do the radiator. To save money, we ordered the parts ourselves. When another mechanic fell through, we called around looking for a shop. Some places simply wouldn't give the time of day, others wouldn't install customer supplied parts, others just simply were too busy to get the vehicle serviced in a timely manner. Nielson got us in the next day, gave us the lowest quote of any place we called, and then bent over backwards to be accommodating when we picked up the vehicle. I will be bringing my personal vehicle in here and am grateful to have found a quality shop with good people on the east side! read more

I had Great experience with Kia and Nielson auto repair. he was very knowledgeable about what needed to be done and didn't waste time directly hit bulls eye and found the issue. He was very clear of the part and labor price and the time it would take to change it. He diagnosed all issues with my car and went above and beyond to make sure I was good to go he cared about my wallet and mentioned things that can be done to not throw away money and find direct issues as this is my work truck and needed to get to business quickly. I would definitely recommend him to all friends and family. I would definitely recommend them as my number one source for any auto needs. read more

Hello Everyone!!! It's very and super inportant to think it twice to leave your car to "Q" owner of Neison Auto Repair, he rip me off, he lie on the work , on the money and he hide my car a hole weekend. It was until last Monday that he gave me the car plus waiting fot my car another 3 hours. He didn't do nothing that weekend, he return some of my money after 11 months being after him. He's a lieyer , I'm giving all the information to a attorney, he might have done it, because I went my myself and he take advantage, but you don't do to ANYONE. read more

I'd give more stars if I could! Ours was a long and difficult repair, and Hasel was extremely professional and helpful throughout, going out of his way to make sure the job was done well. His quote was favorable - thousands of dollars less than the dealership - and he stuck to that quote even though the job proved far longer and more difficult than anticipated. read more

I brought my car here for spot painting of my fender flare that was hit by someone. They have some fancy description of the spot painting process and blending so I figured I'd give them a shot. Q was very assuring that they could handle this simple repair and take care of spot painting and blending so I left the car with them. Upon pickup of my car I was immediately disappointed. There was overspray on the paint protection film on the fender flare, there were spots of the new paint all over the flair and the color of the new paint clearly didn't match the original paint. The area that was damaged was also not sanded smooth prior to paint and you could see the lines where the fender flare was scraped. I pointed all this out to Q who told me to give it a couple days...I'm not sure how this would have improved the poor paint job but it was a Friday evening and didn't want to leave my car there for the weekend, so I paid and left. On Monday in daylight I looked at the flare again and it was even more evident that the paint job was done poorly. I e-mailed Q letting him know I would like to bring the car back in as the paint looks bad. I also asked him to confirm that they'll be able to get it fixed correctly or I'd like a refund so I can go get it done correctly elsewhere. No response for 24 hrs. I then decided to call and after a couple attempts was able to get Q on the phone. I explained I want it fixed correctly. We set an appointment for a couple weeks out. I took the car back in and showed Q the poor work on the agreed date and asked him if his team is going to actually be able to get it done right. He kept saying, we'll do our best and if it's not right, we'll fix it. Unfortunately that wasn't very re-assuring as I don't have all the time in the world to keep taking my car back to them to fix crappy work. Q offered to refund me at this point, which was what I had originally asked for via e-mail if he couldn't commit to fixing it correctly. The shop has all 5 star reviews except for this one. That's generally a red flag but I figured they couldn't stay in business in Bellevue if they didn't do good work. I guess I was wrong. They might be good at mechanical repairs but I'd look elsewhere for body work and paint. read more

The owner is an honest man and charges with reasonable prices. It is very important to an Asian lady like me who knows nothing about the car! read more

I've been coming here for the last couple of years to service my 2014 Mazda 3 ever since they offered a Groupon for oil changes. Coming here is so much cheaper than going to the Mazda dealership for servicing. One time I thought I needed to get my oil changed, but the owner at Nielson told me that my car still had a few more months of driving to go before it needed it. I was a bit surprised since no one has ever told me this when ever I take my car in to get serviced, and I really appreciated the honesty. He also explained some of the things that needed attention on my car and gave me information on when would be a good time to come in to have them fixed, as well as answered any of my questions. If you bought a Groupon for an oil change in the past, Nielson can still honor the Groupon price if you buy the oil change directly through them according to the website. It's very difficult to find an honest mechanic these days, and I'm glad I found one at Nielson. I won't be going back to the dealership anymore for servicing! read more

My wife and I bring our cars here whenever we need servicing and are always very satisfied. Q is very experienced, straight forward, and honest. Just recently on a Sunday, one of our cars wouldn't start and couldn't tell if it was the battery, a bad starter, or something else. We had it towed to Nielsen and the next day he was able to look at it right away and found it was a very minor issue with the battery terminal contact. The battery was still good and there were no issues elsewhere. He replaced the battery terminal contact and had it ready to pick up by that afternoon. read more

I originally found Nielson auto through a Groupon deal and have been taking all of my families cars there ever since. They do great work and don't pressure you into any services, but give you a heads up on things you may want to keep an eye on. Recently, a friend of mine who used to be a mechanic asked me for a local mechanic and I sent him here as well, when I asked him what he thought he said they were great and had reasonable prices as well as good service which just re-enforced my choice here. We all know how hard it is to find a good shop, and I really want folks to go here so they stay in business and can continue be a trusted place I can go to! read more

Brought the car in for electrical work couple of of belts and an alternator and they got the job done quickly kept the old parts and showed me in for a very fair price thank you read more

I went in to Nielson Auto Repair for an oil change. The service was quick and thorough. They took extra time to talk me through some additional work that my car needed to have done. Very helpful and honest. read more

I'm so grateful I found this honest place! Toyota was going to charge me $500 to replace our trunk latch which could take up to 2days. I took it to Nielson's and it took the owner 10min to fix the problem. He said it was such a simple procedure that he couldn't charge me for it! He could've pocketed a few hundred dollars without me even knowing any better but he didn't. They're our new place to take our car! read more

I was given a verbal quote for body work on a Honda CRV and an older Volvo 850. I had gotten quotes from 4 other shops in the area and every other shop tried to upsell me with unnecessary repairs/replacements (two of them tried to tell me the door needed to be replaced due to a large dent, would have cost $2000). It was refreshing to not have to wade through the BS charges, this place was great. The price came in below the quote and they did a wonderful job. I'll be bringing my car back here the next time anything goes wrong. read more

I made an appointment over the phone for 9am. I go to the shop and it's closed. The owner showed up at 9:20 without an apology, looking at me as if I fell from Mars. I even received a text confirmation for the appointment. And then he goes on to lying about the cost the repair. Very dishonest. read more

So far, he seems like a strong guy. We haven't had much complicated stuff. Our old mechanic was GREAT, but closed up shop after 10 years. Q was helpful and we're going to try some bigger jobs with him. read more

POOR CUSTOMER SERVICE!! I purchased a living social coupon for three oil changes. This coupon was not transferable and could only be used on the same car. I had every intention of using the 3 oil changes on the same car when I purchased it. Unfortunately prior to needing the 2nd oil change my son was in a car accident and the car was totaled. I have all documents showing this and that we no longer have the car. The owner of the shop was unwilling to let me use the remaining 2 oil changes for one of the cars that I still own. I don't see how it costs him any more or makes any difference what car I have the oil change done on. I am the same person coming to his business with a car I can prove I own. He had an opportunity to earn my business and future regular price oil changes on 4 cars. But since he is unwilling to honor the coupon I paid for and create a good customer service relationship I will no longer use his business and I would suggest others think twice before they do. read more

I have been a customer of Nielsen for 18 years. Throughout that time I have received consistently excellent and honest service as well as advice on everything from appropriate maintenance to future auto purchases. The focus has always been on providing service and maintaining a long term relationship. Allen and Q have always stood behind their work and have saved me thousands by helping me avoid unnecessary work suggested by others. You know - the oil change and tire shops, and auto dealerships that propose work that doesn't really need doing - or worse don't correctly execute work that needs doing. Recently the shop increased the scope of work they can do and now this is the only place I go to for any auto work. I drive a 2000 Honda SUV and Nielson has kept it on the road past 170k. After an accident last year all other shops gave me significantly higher quotes and my insurer declared my car totaled and gave me 4 grand as a settlement. Nielson took care of all the damage for $1700 and I happily pocketed $2300 and continued driving with no problems. Nielson also serviced a 2007 Chevrolet Aveo I gave to my son before we drove it across the country safely and I left it with him confident all possible issues had been taken care of. When I first arrived in the Seattle area 18 years ago there were many mechanics who would take much more money to provide far less service. Fortunately a neighbor recommended this shop and Nielsen and "Q" have provided seamless service I am happy to rely on. My father was an auto mechanic, and I understand the effort that goes into this work and the value of finding a mechanic you can trust. read more

WOW!!!! awesome experience from time I dropped off my car til the tech called me with reasonable price and he explained the process to fix the car. Made me feel good to they cared I understood what was fixed. HIGHLY Recommend them Laura DIll read more

Travis T. Said it the best. Kiyou's straight as they come. Been using him for a few years and never had a problem. Good place to do business. read more

Have been using Nielson auto repair for years. Great mechanic. Honest and fairly priced, which is sometimes hard to find, and is why I keep coming back. If I get an estimate from somewhere else, I'll bring it to Nielson, and in all cases, they break down what is actually needed and provide a better price. read more

This is the best auto repair shop in the area. The mechanic, Kiyou, is extremely good at his craft. He is affordable, efficient, fast, and friendly. Most of all, he is honest. I highly recommend taking your car to Kiyou at Nielson Enterprises on Bel-Red Rd. read more

Nielson Auto Repair: I took my SUV to this shop to replace the timing belt. After two days the mechanic called me and said, the car is ready to be picked up. I paid the invoice and as soon i drove the car I noticed that the wheel is very hard to turn and the engine makes a strange noise. I mentioned the problem to the mechanic. He said that he knew about the problem but not sure to fix it or not. I told him that I brought in the car without any problem and you are giving me a broken car. Long story short, for his mistake he charged me extra $540 to fix the car which it has never had any issue before. I never ever take any car to him and will tell anyone to avoid this shop. read more