I would never come back here. I took my car around for quotes. This place quotes FAR MORE than the 7 other collision repair places in the area!!! Don't be a sucker and get your repaired somewhere else!! Also the service here was weird.. read more

The check-in process was very easy. The gentleman who took care of us was very knowledgeable and friendly. He was spot on in his assessment of the damage and length of time the car would need to be there. The young girl in the office was also very knowledgeable regarding our insurance. Returned my car looking like new! read more

I am impressed with the professionalism and responsiveness and they were easy to work with. The end product was a quality repair.

Dropped off a pair of car doors to be painted, and tech took down paint code. Said since I was not leaving car, might not be a perfect match. Doors match perfectly. Other than not looking aged like the rest of the car, you could never tell they were painted. read more

To be honest, insurance companies are a joke and they will do all they can to save money and get you the cheapest repair job. Their "so-called" authorized collision centers/body shops will only do the repairs specified by the insurance estimator. In essence, the repairs will be the absolute minimum and your interests are out the window. At Lakeside, they are not linked to these insurance companies and they serve YOUR interests and want to ensure that YOU, the customer is taken care of. One of the other reviews I have read really struck me as true. If your car is hit, not only is that part of your car damaged, there could be damage to the other parts. Details to how the work is done and their attention to workmanship is apparent here. Service also is second to none. I have dealt with many body shops in the past, for friends, family, and co-workers and I can say with confidence that Lakeside has earned my trust for their quality work (everything looks like new), honesty (they won't feed you the bull) and reliability (you see from the other reviews). I have no reservations when I recommend this business. read more

Fix Auto Bellevue - Body Shops Near Me - Bellevue, Washington

Pro: they did a great job fixing the scratches/dent on my door. Con: poor timeline estimates and communication. First, I had to schedule more than 2 months ahead of time. I chose them because even though other places could take my car sooner, they all said it would take 1 week or so, where as Fix Auto verbally said 3-4 days and printed 5 days on my quote. Nevertheless, when I dropped off my car on a Monday morning and tried to confirm the expected pickup date, they denied the promise and said it would be a week, which was still understandable as per the average time (but keep in mind I already waited for 2+ months). Then, starting on the 4th day I tried to call in and check on the progress, they said it will extend into the following week. Called the following Monday/Wednesday, still got no confirmation on expected completion (the answers were vague, ex "we will try", "we can't rush", "maybe within the next few days", etc.). I eventually got a call Thursday 4pm ish, which is 9 business days in total, but they close at 5 everyday so had to pick up on the 10th day. It is difficult to coordinate rental/transit if you don't own a second vehicle and don't know what to plan for. On top of that, the front desk lady was sassy and a bit impatient during communications. For example, when I missed their call for pick up and saw no voice message (could be my phone's problem since they declared they left one ¯\_(ツ)_/¯）, I called back saying I missed a call from them. They replied: "And?" :/// read more

Fix Auto did a fantastic job on my banged up Prius: replacing a door panel, the rear bumper, a rear tail light housing, fixing some serious dings in other panels, and blending all of the new paint with the old. I got quotes from five different auto body shops. Fix Auto of Bellevue provided the lowest estimate and did tremendous work. read more

If you come here seek John the owner. This guy is top notch service wise and takes his work serious. Rob the manager has a bit of an attitude and underlying passive aggressiveness that you can sense. Long story short. I've been coming to fix auto for a long time. Mainly Buena Park CA. Fix Auto because they always guarantee their work and service. So we took our poor Mini Cooper and since we are new to the area we decided to take our car to be fixed at Fix Auto Bellevue. Initially the car wasn't clean and polished when we came to pick it up. John immediately apologized and changed what started out to be a poor experience to a great experience. He owned it and without hesitation did the right thing and offered to waive the deductible because the ball obviously had been dropped. Hats off to John the owner and winning a new client for future needs. read more

Flawless repair done on time with exceptional service. John, the owner including everybody at the shop was on top of everything and really went above and beyond to make sure the repair was perfect! read more

Came here to get a scratch fixed on my car. Darryl was very friendly and nice. Overall, this place came in $30 cheaper after the AAA discount than the next closest competitor's estimate, which is why I went with them. $30 on a $1000+ estimate isn't much but the good reviews also made me trust this place more. I was not disappointed, my car was finished on time, looked great, and was for the quoted price. Hopefully I never need to get my car repaired again, but if I do, I would go back here. read more

INTERIOR DOOR TRIMS STOLEN while at Fix Auto ($1200). Owner said he would replace them and now ignores calls and emails, even after admitting they were originally on the car. Also, stolen iPod: We brought an otherwise pristine 2010 Audi S-5 in for some bodywork (in MARCH 9th) after a parking lot collision. It also had a key scratch on the door, which looked worse after they tried to fix it. This has been a nightmare. 3 months, $1,200 damage while at Fix Auto and nothing. My son picked up the car, and couldn't get ahold of us about what to do. We were not there to see that two long strips of chrome trim had been removed from the interior door of the car. The owner Daryl asked if we thought we might have removed them. Why would I do that, first of all. I would have no reason or knowledge of why or how to remove them. Again, this car had recently been detailed by Metropolitan in Bellevue. It was in PERFECT condition inside. The owner went on to admit in a phone call, that they removed ONE of them to access something. But not the other. So he admitted that they took one off, and the other was there, at one point. He said he can't imagine that anyone there would take them (?), then informed us that the parts are worth $400-$600 ea. It seems obvious that it was an inside job and either an employee removed them or someone unauthorized to be there, or the car was left unlocked and unsecured. Side note, because the car was a 2010 it was retrofitted in the glovebox for an iPod/iphone hook up. That wire was ripped out along with an old iPod that had been there for years. He takes weeks to get back to us, he's asked for pictures 3-4 times. The parts were taken while they had possession of the car, and we are now having to move through our credit card company and small claims court because they won't do the right thing. That he can't imagine who would take them is not the point, it happened under his watch, and now, he apparently expects us to find the parts and pay $1,200 to replace them? He has insurance for this, we don't. I don't even like to drive my car, it looks terrible with the insides of the doors exposed, so we are reminded of the theft and lack of accountability every time we drive it. People unfortunately steal things, but when you own a business and it happens under your watch, you are responsible. It is incomprehensible that the owner of this company will not make it right/do the right thing, and we have to waste more time pursuing this. read more

Fix Auto Bellevue - Body Shops Near Me - Bellevue, Washington

I am a first time Fix Auto customer and I'll be back (hopefully not!). I had a small fender bender that Daryl and team took care of. The price was very fair, they communicated well during the project, delivered on time and their bodywork was perfect. Daryl also could not have been more flexible on pickup times and payment; he went as far as offering to meet me at the shop on a Sunday if I had any problems getting the car. Amazing, who does that any more! Thanks for a great job guys! Jay B. read more

Update!: McLeod AutoBody in Kirkland is much better, staff and presentation wise. Don't waste your time with the fool at FixAuto. Too much back and fourth with the old dude with grey hair. Eventually just felt like he didn't want my business and said "everyone is busy" as the staff BBQs outside during quarantine. What a joke. Go literally anywhere else. I work 8-16 hour days at a quarantine center and that old fart couldn't even bare to give me basic respect. Keep your money, go elsewhere. read more

I was very disappointed in Fix Auto. They have typically done reasonable work but the last time I used them I had a bad experience. First, they made a mistake in fixing the car that required I keep a rental car for several extra days. They acknowledged their mistake but were unwilling to pay for the extra rental car time. What's more, they strung me along for quite some time and then the owner was unwilling to share with me directly why he refused to provide the rental car payment. I haven't had this kind of experience with any other company -- they make a mistake, don't cover the mistake and then won't own up to why they won't cover their mistake. read more

Accidently ripped my bumper out of place last night. Tried putting it back in place last night in the rain and it wasn't happening. Called this morning and they told to brin it by to look at it. Upon arrival no more than 2 minutes passed and one of the techs came out and we nudged it back into place. Although it was a quick fix it was an early Christmas present as I was not charged. Thank you! I'll recommend your place to everyone I know and if I ever have problems I'll know where to bring it. read more

They did good work. At the end, they did touch up on the car to hide scratches for no cost. Fix Auto Bellevue was a recommendation from a Friend. I recommend them too. read more

They were too oppressive. I brought the car based on appointment but they changed schedule without any notice. And then when we went to pick up my car, it was not ready and wait for 1 more day with new scratch. No apology and no compensation. I wasted money and time a lot. read more

Outstanding customer service Had my Tesla rear bumper painted. It looks perfect. They also adjusted the alignment of the bumper for a better fit and finish. They vacuumed the carpets which had nothing to do with the bumper job! Last year had my wife's 2012 Lexus touched up for scratches and minor dents around the car. It still looks great. John was the contact who did both jobs and he excels in customer satisfaction I unconditionally recommend John especially for Tesla body and paint work They do it for a fraction of what Tesla charges! read more

Awesome service! Friendly staff! Clean waiting area and ample parking. I came in to get a quote. I was in and out in 10-15 min! So easy and painless. Highly recommend Fix Auto Bellevue read more

I took my SUV for a scratch fix. I actually contacted Cars of Bellevue. I didn't know this place changed owner a couple of years back and Cars of Bellevue also owns Fix Auto. It's right next door. The fix was great and took one day. The final product looked just perfect. Thank you! read more

I went in today because I had some scratches on my newish Honda. Wow! These people were so professional, spent time with me and my car and made it beautiful once again. This is THE place to go. Would definitely recommend. read more

I had a great experience with Fix Auto Bellevue. I dropped off two bumpers for my vehicle for paint and they were completed to perfection in a very short time frame! Customer service was Excellent I was updated periodically along the way. Anastasia was very helpful throughout the whole process and made sure that I was satisfied with the work being completed! Overall an excellent experience and would recommend them to anyone who needs body work done! read more

Fix Auto Bellevue - Perfect paint match! - Body Shops Near Me - Bellevue, Washington

I went to Fix Auto to get my fender bender fixed because of the great rating. The car drives smoothly now and all the cosmetic damages are 'erased'. The interior even got detailed! This 9 year-old car practically looks new! The customer service Chal was friendly and so helpful! There were a couple of days in delay, but it was compensated by plenty of texts and phone calls. Great communication and top notch services! read more

These guys are great. Superior repair for my 1986 Toyota Pickup: they searched for hard to find parts and repaired it like new. All with a smile and a fair price. My goto place for auto repairs!! read more

This was my first accident so I had no idea what I was doing. Fix auto made it so easy and the process was very smooth. Plus, the service was very fast and they provided updates twice a week. I was able to get my car in and out within a week. Also, they will do everything they can to make sure you will be satisfy. Lastly, they also washed and vaccumed my car! This was a great experience! I will use this service again! read more

Darryl did amazing work on my car and Ana at the front desk was so helpful and nice. My car was finished in no time and I couldn't be happier with the pricing or quality of work. I highly recommend you take your car to Fix Auto Bellevue if you need body or glass work done!! read more

They do great work, And very quick . Ask for rob. I had my car repaired by him . He was very polite , and perfect in his work . I would highly recommend them , checked all nearby places around , there price were best too. read more

My car has been crashed at the end of March, this year. I went to this body shop, turned in the insurance information and dropped it off there. After a week they called me said my vehicle is ready to go! This is really amazing and fast efficiency work, also the service is friendly and professional, they offer two year warranty too. Highly recommend! read more

I brought my car in for an estimate after reading rave reviews here. I was highly disappointed. The guy who helped us was either totally disinterested in his job or incompetent. He was unhelpful, unengaging, and uninformative, not even able to provide an estimate for us. He said he would get the estimator to do a real estimate for us the next business day and e-mail it to us. It never arrived. I guess we'll take it some place where (1) they know what they're talking about and (2) they do what they say they will do. No thanks. read more

I can't recommend Fix Auto Bellevue enough! I took my vehicle in for some minor cosmetic work and the team was fantastic. They took care of me like they actually wanted to earn my business. The price was very fair, much less than I was expecting. In addition, they recommended a less expensive solution that worked very well and saved me $700. If you need some help, please go see them! read more

I had to get a lot of work done on my 2016 Toyota Highlander after being in an accident. The Fix Auto Bellevue team was very good to work with - they were regularly in touch about the status of repairs, they worked well with my insurance, and now that they are all done, the vehicle looks perfect. read more

I recently had our car fixed at Fix Auto Bellevue after our daughter rear ended an SUV with a trailer hitch. The car was an old vehicle with very few miles and we did not have collision coverage. We went to Fix Auto based on the reviews on Yelp. Rob, the manager seems to be very honest and knowledgable, understanding our situation. He told us that had this been covered by insurance the vehicle would be considered totaled. The price he gave to fix the car was a lot of money but a little less than the blue book value. He told us that there was no major damage to the engine and the repair involved replacing the radiator, hood, bumper cover, and fenders. He told us the car would be fixed without any problems after the repair. We decided to trust Rob and Okayed the repair. After 2 weeks we called and were told the car was finished. However, they noticed a problem with the seat belts and SRS sensors. He told us they do not repair the seatbelt and sensors and would have to contact a third party. The estimate for the additional charges came to another $2000. Had we known this we would not have chosen to repair the car. I asked Rob to help us out with the extra charges since he should have told us about the problems with the sensor and seat belts prior to starting on the repair. He told me this was not something they do and was not willing to help us with the additional costs. He then told me that they had completed the repairs they agreed to and we needed to pick up the car and pay for the repairs as soon as possible or else he would start charging us $100 per day for storage. I realize that additional things can come up during the repair process, but I would assume that seat belts and SRS sensors would be one of the first things that are inspected in a vehicle (after an accident). The condition of the seat belts and SRS sensors should have been provided to the customer prior to starting on a major auto body repair especially when the customer is paying for the cost from his pocket. It addition, Rob's reaction to his mistake was not acceptable, I am writing this review to make other aware that Rob and Fix Auto Bellevue can not be trusted and should be avoided. read more

Just got my Audi's rear bumper replaced here. They did a great job!! I went to a different shop that I had my car done before for an estimate, but I was not happy because they don't do appointment and when I show up on Saturday, they said they do not take any more estimate because they have 7 people waiting. (I will write another review for that place..) So, I went through the list Ameriprise Insurance provided and found Lakeside Collision Center on Yelp with great reviews. So my wife called and scheduled an appointment on Saturday. (They don't open on Saturdays, but the owner Chuck will come in for the customers need) Met the Owner, Chuck. Great guy, very friendly. So we decided to let them work on my car. Linda from the front desk has been on top it , very easy to communicate. Ryen from the shop has been really cool as well, got a lot of good information from him. Picked up my car, and the bumper looked great. They also gave me a small bottle of the paint touch up kit. I would recommend this shop to everyone. read more

Fix Auto Bellevue (Lakeside Collision) is a fantastic local business that you know you can trust. I visited them for a minor door dent repair quote and the staff was friendly, quick and personable. What impressed me the most is that they provided me a price quote for a complete repair (to look new again) but then also said that it can be done in a very good fashion with only minor imperfections with painless dent removal for a 1/5 of the price. They were honest and let me know that their shop would not be the most cost effective for what I needed done. A complete repair with them would have been around $700. For fun, I took it to another auto body shop (Gerber) who said my door would need replaced (FOR A DENT!!) and it would cost at least $2,000. I visited a painless dent removal place and my estimate for a highly rated company was just under $100. If you are in need of auto body work, I highly recommend and trust Fix Auto Bellevue. I will also add in listening to another guest quote, they take the time to clearly explain what is going on, the risks of damage that can not be seen until repairs are started and the why's behind this. They are honest people who want to make sure they provide you with a fair price, but also for what is best for your individual needs. read more

I took my son's car over to Fix this morning. The car had slid into a metal post, bending the side front panel, and the front passenger door wouldn't open. Daryl came outside, looked at the car, got some tools and spent 15 minutes adjusted the front panel so that I could open the door again. When I asked him how much I owed him, he wouldn't take any money for his work! It's rare to find service like that, and I will definitely take any of my cars that need repair work to them. read more

Brent and his team are AWESOME!! They will take care of you and your car. That is a guarantee. Yes, there are many shops in town that you can take your car to. But why bother when you can go to Lakeside? They are honest, straight-forward, and have YOUR best interest at heart. I hope I will never have to take my car to a shop for repair again. But if I do, I will not take my babe to anywhere else. read more

Fix did a great job with my car! I had some damage to the back passenger door of my car, and they were able to restore it to better than pre-accident condition, my car looked a lot cleaner after getting it back from Fix. Also Darryl, and Jon, were very friendly and made the whole experience super easier! read more

Picked up my car yesterday evening - FLAWLESS! Wow - it was absolutely flawless. They even cleaned the interior. It was like the day I drove it off the lot. It was great to receive updates automatically on my phone. They let me know what was going on. For a super busy shop, the entire staff made me feel like I was the only one there. They were all professional and wanted to make sure I had all my questions answered. It was a great experience for a something that is not very fun to have to deal with. This is actually the fourth time I have used them - first times were when it was Lakeside Collision of Bellevue. Love these guys! Highly recommend. Make sure that if you ever get in an accident that you have the right to have your vehicle repaired where you want - not where the insurance company dictates and never, never, never just take a check from them before repairs are complete. Once you take their check, you cannot go back for more money if additional repairs are required. I was glad I did that as there was an additional $325 in repairs that the claims adjuster had missed. Fix discovered the error, contacted the insurance company, explained the issue and got approval to do the necessary work to make it right. That was awesome. read more

I've been using this shop for years. Their work is top notch! I've never had a problem or needed to return for any additional fixes or adjustments. They have always completed the work at or under their estimates. Brent at the front desk really looks out for his customers and makes sure you are happy with the results. I definitely recommend this body shop! read more

I did my caliper painting here and it was fine. However I didn't notice they damaged my wheels till 3 weeks later. These are hard to notice especially when the new caliper color gave a pop and got all the attention. I guess they stacked my wheels so exactly 3 out of 4 are damaged on the rim- the scratches. These AMG wheels are 2k each I'm not sure why they took care of them so poorly after took them off the rotor. I take care of my car super well. It's a 2017 new AMG. Right Before I gave to them i did wheel wash myself by hand so I'm sure they were perfect. When they give car back to me, there were rim scratches already but just hard to notice(see the photo and you will know why its hard to notice but also it's a BIG damage). How it was damaged must be due to scratching something when set aside(I guess stacked. That's why it's 3 out of 4 damaged similarly. Last one on top so no damage). And their photo proved it too(taken by them and shared with me at the service day, attached ) when I noticed the scratches and looking for cause, their photo help me confirm it's indeed their rough handling the wheels. Seriously, if your store is to do one thing and break the others, you business is going nowhere! read more

Fix Auto Bellevue - Body Shops Near Me - Bellevue, Washington

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