I was told on 7 separate occasions that my car "should be ready by X day." I felt frustrated as I was told that the repair would take no more than 5 weeks. It took them 8 weeks and 2 days to complete repairs. I could have had my vehicle back in 4 weeks had I gone with a Porsche Certified shop such as Haury's. This shop is high density, not high volume. Overpromising, underdelivering, lies. 1. I was told that parts were 3-4 days out. It took 13 days for the parts to arrive. They said that a door latch cable was out of stock. On 12/29, I ordered the door latch cable. Part arrived 1/16 and they refused to install it. They kept me waiting until on 2/8. I called their vendor (Porsche Larson) and the vendor had the part in stock the entire time. They lied to me. 4 WA State Porsche dealers had that door latch cable in stock. NO supply chain issues, only lies from my SA Challan Kershaw. 2. With parts and approved payment on a $14.1k insurance repair, I expected a no-delay situation from 1/16 (part delivery date) - 1/22 (paint start date), and a no-delay situation from 2/7 (build completion date) to 2/12 (alignment date) 3. Until 2/1, they did not attempt to pick up the pace of repairs. On 1/31, Challan Kershaw told me that they devote 17.3 hours of build time to each car per week and that because my car required 44.8 hours of body labor -- reassembly would take at least three more weeks. After my phone call with Production Manager Kyle Emmerich, it took them 3 days (2/5 to 2/7) to complete 44.8 hours of body labor -- NOT 3 weeks. They only started to "care" once I started calling them daily about the deadlines and commitments they offered months prior. I had to cancel three road trips. At the end of the repair, they waited an additional (and unnecessary) three weeks to install the insurance-approved PPF/ "clear bra" which put my trip to Canada in jeopardy, and delayed pickup once more. 4. My car battery was damaged from storage and lack of normal vehicle use. The battery was tested by a Porsche dealer and was noted as being in excellent health 35 days before drop off at Bel-Red Auto. The battery should have been placed on an OEM trickle charger during the 65 days that it was at Bel-Red. They could have billed insurance for the use of a trickle charger instead of destroying a battery. If insurance had declined the use of a trickle charger (unlikely) Porsche would have sent an authorized service provider to jump the car (under warranty) or tow the vehicle to an authorized service provider. 5. I had to have a new battery programmed and installed by Porsche Bellevue (consequential damage/$920.00). 6. One of my carbon fiber side blades was improperly installed - the front-driver-side-door blade is falling off. They destroyed my door control module. The module clip had been ripped off/a new door control module had to be installed by Porsche Bellevue. Unacceptable for a shop to make a series of negligent mistakes over 2 months. 7. They have become complacent. They are no where near the "best" body shop in Bellevue. You're as good as your last job & your credibility is as genuine as your last lie. If your service is awful and you can not fulfill a promise, no one cares if you have been in business for 41 years. 8. People do not have the patience to deal with being told that their car should be ready by X day on 7 separate occasions, or for a repair to take twice as long 9. I felt deceived and disrespected - my age should have had nothing to do with my car's repair process or status. Being told by Challan Kershaw on four separate occasions, "Well I know you're young but..." is condescending, demeaning, and ageist. They are passive-aggressive and hostile once you point out their bullshit. Recommend Metro Auto Rebuild, Haury's Collision, or an out-of-state shop. read more

Excellent business to work with. They have worked on several of my cars over the past 20-years and quality is their biggest asset. read more

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Corvette bumper freshened up there. Came out perfect. Just in time for summer. Paint quality is great. read more

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I had to bring my new Prius in for repairs due to a fender bender that was messing with the Bumper Sensors and made the front bumper wobble. To make things more complicated, I had to leave the country for a month during the repairs. I came to Bel-Red Auto Rebuild and they immediately gave me a quote and I accepted. I was able to drop the car off and the team made my car look brand new after picking it up once I returned to the states. Tom was absolutely fantastic at communication and was patient with a demanding customer such as me. I will certainly be using their services for any car issues I may have in the future as you cannot beat the value & services provided. Before (Bent Bumper) and After (Clean) attached! read more

Bel-Red Auto Rebuild - Damage Before Repair (Warped Bumper) - Body Shops Near Me - Bellevue, Washington

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This shop is fantastic! One of the very few who work on Polestar too. They've done such a great job making the process simple, while providing an excellent repair that made the vehicle look better than new. Entire staff has been very helpful and went above and beyond. Dominick is exceptional. He set clear expectations, was very personable and just went above and beyond every step of the way. Highly recommend. read more

I highly recommend Bel-Red!! I recently entrusted my car to their team and couldn't be happier with the quality of their work, the communication from their staff, and the overall experience. I had several questions for their office and manager, and was navigating my insurance and Bel-Red's retrieval of parts, and their response to my questions and support through the process was incredibly professional and thorough. 10/10, and will return for any future repair needs, thanks Bel-Red!! read more

Such a great experience! Went in got a quote to have hood fixed up. Scheduling was super easy, price was completely fair, I picked up my car a couple days later and it was amazing!! Couldn't even tell I bumped into our concrete parking garage!! Thank you guys so much!! Amazing job!! read more

Outstanding attention to detail. They were helpful coordinating claims with multiple insurance companies without compromising quality. Would definitely recommend using if you have a car you care about that needs repair. read more

I stopped by to see about a 7 x 7 inch square paint-stain scuff on my front bumper, which happened while backing out of my garage. I thought it was going to involve so much money to rectify and take care of. But I met with the Salesperson named "Tom" who took a quick look at it, then went back inside & brought back out a clean rag with paint thinner on it and rubbed it right off!!! So kind and thoughtful! Didn't charge me a cent. I will definitely use their services again. read more

Recently had someone break into my car, smashing my rear window and keying the side of my car. I called Bel Red and spoke to Kyle, who immediately inspected my car and wrapped the broken window on the spot. Kyle and his team took care of the entire process, they spoke to insurance, submitted the necessary paperwork and kept me informed of the progress. They were able to repair my vehicle with all new parts! The process could not have been easier! If you need your car fixed, call Bel Red! read more

Bad experience all around with this body shop so do not recommend them. Initial conversations were good, the person there seemed knowledgeable. But it has been over 5 months and Im still waiting for my car, for what was a minor front bumper damage. They fix the car in pieces and constantly sending multiple "supplementals" each time taking 2-3 weeks for preparation and then approval by insurance. Lastly, even when work is complete, I waited for over 3 weeks for them to release; they need actual payment of screenshot from insurance company, even while they have received 80% of the payment already, and a letter confirming the last payment has been issued. And this is one the top 2-3 insurance companies in the country. read more

My experience with Bel-Red Auto Rebuild couldn't have gone better. Not only is their quality superior, their customer service is an A+ experience. More importantly, my car looks like it's brand new! I hope I never need them again, but if you do, I can't recommend them enough! read more

Absolute 5 Star Review. We decided to have our car towed to Bel-Red after sustaining significant front quarter damage and Bel-Red took care of us, producing amazing results. Repair work was done right, and the paint job looks great. Tom and Dominic were fantastic to work with, and I cannot recommend them more. Will definitely come back to Bel-Red if a future need arises. The lifetime warranty on repairs is fantastic peace of mind too. read more

They painted the hood on my black Porsche, it turned out so good! I will definitely be back.

Not my first time coming here and for good reason! I've had my car worked on at Bel Red Auto a few times now, and both experiences have been exceptional. The service is quick, the work is high quality, and the staff goes above and beyond to make sure everything is clearly explained and done right. Everyone here is friendly and helpful, which honestly makes a huge difference when you're dealing with car issues. It's rare to find a shop that's this efficient and welcoming. Highly recommend! read more

I've now had serval cars worked on at Bel Red. Every time the team is timely in its communication and follow up. The jobs were done on time and with high skill I'm very thankful to Linda, Rich, Kyle, Dominic and team for taking great care of me and my vehicles. It's frustrating and can be time consuming to manage and deal with adamaged vehicle but the Bel Read team does a wonderful job of managing the entire process for you. read more

they did a good and quality assessment of my lc500 after the accident. they took into account the small details that are hard to notice... thank you guys! read more

Approximately three months ago, I dropped my Polestar 2 to get repaired. Not only has it been time-consuming, but one of the mechanics (Emilio Yancey-Ruiz) sent me photos of the progress, in which photo 11 has my car next to a confederate flag logo. If I had known they employed racists, I would never have taken my car there. I complained to my insurance company (All State representative Jordan Brown), who had the Bel-Red Auto shop call me. The manager, Linda, claimed this had happened before when a guy possessed a nazi logo in their shop. Linda apologized and said they would get that out of the shop. In my opinion, the manager did not take it seriously since it has happened before. I wish I could pull my car out of that shop. I will never come to this place again. read more

Bel-Red Auto Rebuild - This is the photo with the confederate logo that Emilio from Bel-Red Auto sent me. - Body Shops Near Me - Bellevue, Washington

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I dropped off my car at this shop 70 days ago, and so far still hasn't got a response on when they will complete the job. It is a minor scratch and dent, and that will take them more than 2 months to finish the job! My insurance only offers rental car for 30 days. I am without a car for more than a month, and it impacts my commute to work, ruined my vacation, and impacted my holiday. The rep there never called me to update the status. I had to call them every week to get an update! Totally unacceptable and try everything to avoid! After 80 days in the shop, I finally was informed that it was done. After I drove out of the lot, light error came up immediately as they replaced my head light. Looks like they even didn't verify that everything worked before they declared done. Now they towed my car to Seattle Audi for light error fix and I am again losing usage of my car, and haven't heard back when it will be done! Such incompetent body shop!! read more

I am so impressed with the customer service when first calling in to schedule a collision repair. Jade helped me and her whole professional and kind demeanor really exceeded expectations. If their is any way to recognize good customer service, I would encourage that with Jade! It is hard to find this now. read more

Called them Thursday evening to see if they could get me in to put on lowering springs for my Jeep. Rich (the owner) answered all my questions and said he could get it in immediately. Worked with me very well on drop-off time and price. Made the process a dream. My Jeep is lowered and looking great wishing 24 hours of contacting them, they even had it detailed! The owner is a straight shooter. He is about making the customer happy and doing excellent work. I wish I had more cars to take them to him. If I ever need more work done I'm calling Rich first. Thank you for taking great care of my car. read more

Bel-Red Auto Rebuild - Eibach lowering springs - Body Shops Near Me - Bellevue, Washington

Cannot recommend Bel Red Collision enough. the thoroughness of Dominic and the level or better yet the degree of quality he exacts from his team and the eye for detail rarely seen from nowadays relates to how serious they take repairing a vehicle back to pre-accident conditions. Along with Kyle also with a very keen eye for quality they are constantly providing their customers with the best of the best. they have repaired and painted two vehicles for me and my wife, and we were over the top on how well our cars turned out. Definitely but hopefully won't need to use them, but if we do won't hesitate to call them. read more

My vehicle was extensively damaged and I had worked with Bel-Red Auto rebuild in the past so bring it back here was a no brainer as I was happy with their service previously. But due to the extent of the damage this time, I needed to communicate more often with Kyle and the shop. Kyle was very professional and easy to talk to about my concerns I had with the vehicle repair. His response time was within 1 business day and went out of his way to provide additional estimates had I decided to go with a different route in the repair. Although the repair did go past the estimated completion date- it was understandable because you cannot rush a quality job. I did have to bring the vehicle back for minor adjustments which was a bit inconvenient but Kyle and team made up for it by making me feel prioritized and that they would ensure that I wouldn't have that problem again. If you care about your vehicle, then the level of service, care and attention to detail that Kyle and this shop provides is outstanding. Although I hope I never have to come back to Bel-Red Auto rebuild (cause that would mean my vehicle is damaged)- if I ever find myself needing a body shop again- the service alone has made me a life long customer. Everyone at the shop was always very welcoming and I didn't feel like a customer but more like a friend. Thanks all! Quality - 5/5 Price - 4/5 (You pay for quality parts and service so price will be a bit higher) Value - 5/5 Knowledge - 5/5 Speed - 3/5 (Cannot rush perfection but repair did go outside of estimated time) Service 10/5! :P Average Star Rating - 5.3 / 5.0 read more

My escalade is always getting a dent here a dent there and I can always run it down there for a good fast fix. Great shop for high end cars, one of the best auto body repair shops in the Seattle area. read more

We just had our vehicle repaired at Bel-Red Auto Rebuild. We were bummed when we first came out to our new car being hit in a gym parking lot after only a few months of having it. Fortunately Bel-Red's team made the repair process seamless and made it look like new again. Rich, Dominick, and the team at Bel-Red did a great job! Highly recommended! read more

I received excellent service from these folks. I was kept informed throughout the process. Any delays were satisfactorily explained and my car was super clean when I got it back. Excellent job in every way. I'm am completely satisfied and would recommend these folks. Al Brotherton, Bellevue, WA read more

Great service , top tier quality. Went in with my totaled car met the owner (super cool guy) that's when Dominic took over. He truly treated me like family and I will never forget that. The attention to detail and the respect they hold for their clients is something I couldn't even put a price on. At the end of the day they made it happen and my car was in great hands. 10/10 recommend this company whether it's a Toyota or a Ferrari. Outstanding job and work done by this company. Very honest company. This is the only place allowed to touch my cars from now on. Thanks again Dominick I really appreciate what you did for me. Keep it up read more

I brought my truck in for some minor body work. They were scheduled out for quite some time, but because my job was relatively small they fit me in that day. 24 hours later my 16 year old truck looked brand new. They even detailed the interior just because it needed it, to my incredibly pleasant surprise. The cherry on the top was that it cost significantly less than I expected! Will definitely come back if I ever need body work again. read more

Very disappointed. First of all, I was referred by my friend and I read all the reviews here on google and help and I decided to give it a try. I first sent an email to bel red and Emilio got back to my with the estimate. I then spoke to him about fixing my mirror and the dent on my front door. Emilio said the dent would take a week so it would have to be scheduled months out (until March 2022) but he can help me put on my side mirror first so that I can drive safely. I had a friend visiting me in March 2022 initially so I thought it would be inconvenient for her to come in if I do not have my car fixed yet, so I told her to come in Jan 2022 instead after I confirmed with my car fix date with Emilio. I then sent my insurance estimate to bel red but no reply after. On Dec 27th 2021, I called bel red and spoke to Candice about it but Candice said she never received it. I said it's the same email I sent to Emilio but Candice said she had a different email so she didn't know. OK fine, Candice said she's gonna forward that email to her inbox and start reading the estimate from my insurance and get back to me asap. I waited for a week and no reply. On Jan 4th 2022 I called bel red to follow up and Candice picked up my call again. She said she never received my estimate. I was like "excuse me? You literally just said you forwarded that email from Emilio's to you one week ago, and you said you would get back to me asap, what do you mean by you never received it? Anyway, I repeated everything again and she said she remembered ( shouldn't she put on some notes in the system ?) The she said she's gonna call me back within one day. I waited for another two days, again no reply. I had to call back and she said : oh, you know what, we can get you in in two weeks and you need to leave you car here for 7-10 days. I told her I could not because I just moved my friend's visiting schedule from March to January due to Emilio's initial statement (he said the first availability is March and I had to leave my car in his body shop for 10 days that's why I asked my friend to visit me in Jan instead of March). Then I mentioned to Candice I needed to stick to original plan and get my mirror put on first, and then wait until March to get my dent fixed as I discussed with Emilio. Candice said then I had to pay twice for the mirror installation. I asked her why. She said because when I drop in for March they had to put down there mirror again and put it back up, so it's a second charge. I told her this is not what Emilio told me, the way she's doing is totally unprofessional. Emilio told me one thing and you are telling me another, who should I follow? Candice said she's going to speak to Emilio and get back to me asap. I asked her to give me an eta because based on my previous conversation with Candice, she's always unresponsive and never called me back even she promised she would call me back, and she would always forget what I told her even it's something that has been discussed multiple times. Candice said she would get back to me the end of the day. I waited for a week, no surprise, she never got back to me. I am sorry bel red, but if you are treating customers unprofessional and disrespectfully, no matter how good you are with your body shop skills, you will lose your business eventually. read more

My car need some simple body work after a hit and run in a parking lot. I was referred to Bel-Red by my dealership, (Audi of Bellevue- best dealership I've ever worked with and highly recommend). Bel-Red not only made it easy for me to get an estimate, they worked with my insurance company to make sure payment was smooth. Hats off to Emilio at Bel-Red who managed everything from start to finish and kept me informed about the progress. Finally the work was impeccable, they made my car look brand new and they even did a small interior detail which was an awesome surprise. The repair was done a few days early too. I highly recommend Bel-Red for any body repairs. read more

This place just looks out for customer and does the right thing, my bumper moved a little out of place , they looked at it right away and fixed the issue. They were awesome team of people to rely on. Thanks to Rich for making a quick decision on my situation. I'm book marking this place for any future problems. read more

Bel-Red Auto Rebuild - Body Shops Near Me - Bellevue, Washington

I am 40 years old and this is the first negative review I have ever left about any merchandise or shops so far in my life. I would feel bad if anyone has to repeat what we have experienced with Bel-Red Auto Rebuild. 1. Cheating/false estimation again and again. Estimated to take around 1 week. Eventually the repair was done in week 6. 2. Extremely terrible communication. No update from them unless we call them from week 2 as they estimated to finish in about one week. From week 2 to week 5 multiple occasions they say they will call me back but never did. I guess maybe they have many other high-end cars and high-end customers to attend, maybe we have an out of state license plate. I feel they have been ignoring our requests just at their will. No update, No explanation again and again. They can do whatever they like as you can do nothing once you hand in your car to them. Super frustrating! 3. Good paint job (exterior has been fully restored to like new condition), plus they fixed a minor scratch on the front bumper as a bonus for one star. But bad assembly (see the pics). They still cannot fix the door lock stud after I revisited them. 4. The repair cost they charged is double of that quoted by the body shop that my insurance company suggested, and 1.5 times of another reputable body shop nearby. They finally charged $6096 versus their initial quote of $3620. So my insurance and I paid much more money for a much more unpleasant and frustrating experience. read more

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I took my brand new car in after my toddler drew smiley faces on the side and front with a rock (insert 4 letter words here). Rich was incredibly friendly, explanatory, fair and reassuring. He supported my decision to just buff the scratches since removing the parts and painting would be far out of my current financial ability. Unlike other body shops he never pressured me into more expensive services. I dropped my car off and it was completed within the time he had said. The work was exactly as he explained it would be. I will be coming back for all my, pretty certain, future body work needs. read more

I was hit in my new 2018 Honda by an uninsured motorist. Fortunately I had coverage for this type of accident. The employees at the shop were up front and honest about repair time, working with insurance and any mishaps that can happen due to additional parts, etc. My car was a day later than expected but it was worth it. I got my car back like it was brand new! No one likes to going to the body shop but I equate it to seeing the dentist. Hopefully it's fast, painless and looks good. read more

I went to five different places to get my H1 Hummer repaired and I cannot believe it no one would work on my truck. Every place had a different excuse, some said the paint could no longer be ordered, or they don't work on exotics, or they don't know how to take an H1 apart and some just said it was too much work. I went to Bel - Red as a last ditch (because its in Bellevue) and they were very nice to me and totally hooked me up. While it did take them two months, my HUMMER looks amazing like it was brand new and it glows driving down the street. Some guy there did a clear coat so sweet that it looks wet! The bid came in 4500 cheaper than the place in Renton and when I noticed a spot here and there I just took it back and they would fix it no issues. Great place that is very professional. They have paint rooms that are huge and off the shelf best gear. They let me watch as he painted my truck and he hit it 3 times all day. Great place. read more

I have worked with Bel-Red Auto Rebuild for many years now. I have brought all my cars and have referred all my family and friends because I know that they will take the necessary steps to make sure it is done correctly. Everything OEM, and a LOT of attention to detail. In this business, it is hard to find people like Rich and his team. They are honest and the service they provide is without a doubt the best around. I have brought multiple Audi's, Porche's, and BMW's to Rich, and I will always work with them because I trust that I can drop off a vehicle and have everything taken care of start to finish without compromise! read more

Bel-Red Auto Rebuild - Body Shops Near Me - Bellevue, Washington

Update: Two weeks after calling them to let them know about the lost lug nut key and the damage I called them again and they claim they can't do anything and never saw the key even though I put the key on the shifter and whoever first drove the car had to have moved it to drive it. Clearly they don't care about customer service after they've gotten their money. read more

Updating my review. I calmed down after this horrible experience last year but just found out my insurance was charged extra almost a YEAR later by Bel-Red... Apparently, they just found a few bills laying around in Sept 28th 2017. My car was picked up in Dec 2016... Bel-Red Auto things to be aware of: 1. For some reason, they might bill your insurance company a $1000 or so dollars extra almost a YEAR after you pick up your car... Yes, apparently Bel-Red recently filled ANOTHER supplemental (for a total of 3) with my insurance (almost 1 year later!). 2. The initial repair estimate might be low, but don't worry their estimations are likely to grow several times to over DOUBLE the amount. You won't find out UNTIL you pick up your "finished" car and experience sticker shock. 3. Talk is cheap and completion times are a never-ending joke. Get everything in writing. Though for some reason, email is not their preferred method of communication.... 4. Don't pick your car up when it is dark. Their outside lighting sucked -- good for them as it allows them to hide the obviously poor work. 5. They might say things like if we didn't pay for the Tesla Certification we wouldn't be doing the work due to the hassle and amount of work involved with Tesla repairs. 6. Your car may have additional damage to it and they may claim that it came in that way and they even have pictures. When you ask them to show you the proof and they won't have it. Crickets... Luckily Tesla stepped in and took care of it once they realized how sore I was after this entire experience... Saved me a trip back to Bel-Hell. 7. They will fix your car after you almost get a lawyer involved and provide a rental at their expense. It will take multiple days to make everything right and multiple trips. 8. Again, be on the lookout for charges to your insurance a YEAR later... read more

Bel-Red Auto Rebuild - Ohh just a extra thousand or so dollars we're going to charge your insurance company almost a year after you pick up your car... - Body Shops Near Me - Bellevue, Washington

if i could i would give them no star at all. I took my car to Bell Red Auto rebuild to fix the small scratch & dent on fender & the door and end up getting my $65000.00 car back with big gap between the tail light and the fender and every piece on the bumper was loss. Maaco Auto Body shop works better than Bel-Red Auto Rebuild read more

I barely write bad reviews but this is my worst experience at a body shop. Poor communication, unprofessional, endless waiting and full of lies. Their estimator Emilio knows how to please clients and makes you think they will handle ur vehicle very well. First day when I brought my damaged Porsche Cayenne to him, he told me they were certified shop for brand like Porsche, Mclaren, lambo etc, they have very experienced technicians to handle Porsche. Then he told me the whole process for the repair would take about 4 weeks. He also promised me that he would update every status with me once the payment and the parts received. What a great negotiation skill! However, after taking over the vehicle, I realize they are just full of bullshit. The "four weeks" turns to a more than seven months wait. Every time I went to the office or call them trying to know the status, this guy always said"I will let you know tomorrow", or "the parts supposed to be here but was delayed, I will call you when the parts arrive."But when you wait the whole day or whole weeks for his respose, not a single email or phone call received. It happens throughout the whole time. They always want COVID to take consequences. Telling clients the parts are so slow due to covid. But the truth is It takes them almost two months to reassemble after all the parts arrives. And take another month to realize they miss some part and need to order it. When the car was full built eventually, they realize there are some display codes and need to go to a dealership to fix it. Remember how Emilio introduced their body shop at beginning. I understand there is some difficulty for body shops during Covid and I am not mad about the parts come delay at all. But the poor communication and lies are unacceptable. They just keep letting new cars in and doesn't worry about the capacity. Don't come here unless you don't worry about the wait time and the poor communication they gave. It would save you a lot of trouble. read more