Got side swiped on my entire driver's side and was extremely anxious and stressed about the whole process to get it fixed. I called everywhere in the area and everyone was about 2 months booked out. Factory Finish reached out to me to let me know there was a last minute cancellation and I was able to get my car in a month earlier than planned. Roeuth was very patient and kept me updated throughout when my car was being repaired. Got my truck back today and they did such a great job at fixing it as well as cleaning it. Feels like a brand new car! Thanks Roeuth and Factory Finish! read more

Factory Finish Auto Body - Before repairs - Body Shops Near Me - Bellevue, Washington

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I took my car in for repair and personal items were removed during the repair process. Would never recommend going to an auto repair place that steals from their customers. read more

I've had some bad experiences with west side repair shops, but finding Factory Finish has showed me there are diamonds in the rough. Very professional staff and constant communication on all aspects of your repair. Transparency with costs, estimates, and time, it was the smoothest transaction with a car repair I've ever gone through. I recommend! read more

I normally take reviews with a grain of salt but after my experience with Factory Finish and the condition they left my vehicle in upon returning it, I felt compelled to caution people before they decide to choose this shop to take care of their repair work, especially if you have a valuable vehicle or value communication about your repairs. I first contacted Roeuth in October 2019 with my initial estimate for my 2002 WS6 Trans Am that had some passenger/front end damage after an accident. My car is rare (only 2000 were made), all original, low miles, always garaged etc, so I was careful selecting a place that had good reviews. Over the phone, Roeuth was confident they could repair everything once they had sourced parts and stated my car would be stored inside once it was disassembled. Fast forward to the end of November and he said they were still waiting for parts, I was patient and chalked it up to GM's strike. Moving into December, they take my vehicle in and partially disassemble the passenger side leaving a large open area where they took off the side mirror. They discovered that they would need additional parts and that all parts were discontinued, which is a no brainer because it's an older vehicle and it's typical to require used parts, but he seemed apprehensive locating them. I called several times to try to speak with Roeth after insurance encouraged me to total it out because that's what Factory Finish recommended, Factory Finish appeared concerned about the necessary repairs and they sounded weary of how long it would take to locate parts and complete the repairs. Every time I called in, Roeuth was unavailable or busy (I have call records) and keep in mind, I initiated all contact with the shop, they did not reach out to me updates. I ultimately get Roeuth on the phone and he says they are not comfortable working on my car because they do not want to use recycled parts or warrantee the work. This is disheartening after spending so much time in limbo, but I figured maybe they were just a small shop and took on too many projects at once. Insurance states that if I can find a shop that has the time and resources to source parts, they will approve any necessary supplements. I find another shop that is competent in working on older cars that require used parts, and insurance has my car towed from Factory Finish to the new shop on January 16th 2020. I have included photos of the condition Factory Finish left my car in and it is evident that it had been stored outside improperly for the majority of the time it was in their care...I'm assuming they figured it was going to be a total loss so why bother, as both Roeuth and Alex encouraged me to total it out. The entire interior from front to back of the trunk was coated with green mold and all of the floor boards were damp with water. I had to throw away all my personal belongings that were left in the car because they were so moldy. The parts they took off the vehicle were stored haphazardly on the back leather seats and created deep creases on previously untouched leather. The tires all had flat spots from sitting in one place for too long, and the battery was dead too (I had just purchased a new battery in the spring of 2019). The engine had corrosion it never had before. I called Factory Finish, and once again Roeuth was busy. I called again and the he wasn't in the shop that day. Roeuth returns my call February 12th and states that car was stored outside uncovered during business hours (7:30am - 4:00pm) with a sheet of plastic over the opening, and then pulled in the shop at night with the windows left down while they had it i their care. If you're from the Pacific Northwest, you know these are ripe conditions for creating an environment for mold to flourish, especially when water is coming in around the plastic and you can see condensation under the plastic. All in all, Factory Finish left my car in poor shape and were careless with my car and the parts associated with it (I'm still trying to locate the front bumper they removed and Roeuth delivered the parts to the new shop in a BUCKET, unlabeled - very careless), and now we will be spending a lot of time and money on trying to fix the mold problem with extensive detailing and and will most likely need to replace the bucket seats in the back from the damage they caused. I requested to speak with the owner but haven't received any communication from them. Tough lesson learned, be careful if this is the shop you're researching. read more

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Took my 2021 Camry there and Francisco and his team were great, excellent attention to detail and the body work was second to none,amazing paint job with great quality,I recommend this body shop to anyone that wants to have literally a factory finish,great place,great work,great prices. read more

Hopefully I won't be back and my car won't get hit again but if it does, this is my place. I feel like I was treated fairly and my car was really back to Factory finish. At least one side! They communicated to me the status of my car, they even had it done early. They washed and vacuumed it and I drove off happy. read more

Factory Finish Auto Body - Ouch - Body Shops Near Me - Bellevue, Washington

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My brand new car was hit while parked and the back bumper was dented and cracked. I went to Factory Finish since they are part of the Geico express service and offer a lifetime warranty. From the beginning they were super nice, understanding and courteous. Roecth was very helpful and the whole team communicated with me while my car was in the shop. I had my car back looking brand new (with a car wash) that same week. A huge thank you to them! read more

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very nice employees and got my car done faster than expected! If I ever need bodywork done again I will come back :)

Awesome job done with excellent communication! I highly recommend them if you need autobody work.

They took such great care of me and made my car look BRAND NEW also vacuumed it I believe as well. Truly went above and beyond no wonder they have all 5 star reviews! read more

Factory Finish Auto Body - After it was done - Body Shops Near Me - Bellevue, Washington

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This place deserves all the stars in the world. I recently got side swiped by a semi truck and my Mercedes needed a new door and all the other fixings. The service here is exceptional. Roeuth Cheth helped me, gave me weekly updates and made the entire process totally seamless for me. The entire staff was wonderful, assertive, kind and great in customer service- which you rarely find anymore these days. Great team. HIGHLY Recommend!!!! read more

Factory Finish Auto Body - Car door fixed. So happy to have my car back in one piece! - Body Shops Near Me - Bellevue, Washington

The promptly fixed my Accord and cleaned it up so nice it felt fresh. Was happy to be driving it again.

I have gone here 3x times in the past 4 years, I have bad luck with my Toyota. Anyhow, I thought i would share how awesome the service and workmanship is at Factory Finish. I dealt primarily with Roeuth my last 2 visits, and it's always been easy and smooth working with Roeuth and the rest of the staff I interacted with. Roeuth kept me up to date with how things were going with repairs, as well as setting clear expectations and meeting all of them. He was able to answer all my questions and concerns. Shout out to the guys that work in the shop, thank you for doing such an awesome job on my car. The shop works with Progressive and Geico, which also made my past 2 accidents easy to deal with between insurance company and Factory Finish. Customer for life! read more

Alex and his team are amazing. As I was getting out of my car for an estimate, Alex already spotted me and asked me if I needed assistance. He checked out the car, wrote me a quote, and was finished in time as promised. The professionalism and turn around time is spot on, the office is modern, and honestly the most pristine body shop I've seen excluding dealerships. I will definitely be returning and will recommend to family and friends. read more

There are a lot of body shops in the Bellevue/Seattle area to choose from but from my experience Factory Finish should be tops on your list if you are looking for an awesome body shop. Alex was a pleasure to work with. I never felt like he was trying to up sale me and also tried to fit me in earlier so I could get my car back quicker. If you looking for a professional body shop I would definitely check out Factory Finish first. Their work is perfect - my car doesn't even look like it was ever in an accident!!! read more

Wow! This place is amazing not only was Alex quick and accurate quoting my repair but extremely helpful accommodating my schedule. The craftsmanship on the repair was amazing, like it never it happened. I made the mistake of going around to ask for other shops quote and got double and triple this quote. I can't thank these guys enough for getting this repair done. I will definitely recommend Factory Finish to everyone! read more

So glad I found Factory Finish! Great work, reasonable, and very accommodating! I was backing out of my driveway not paying attention and back right into my neighbors car! I had such a high deductible and was really hoping we could find a way not to go through my insurance. Thankfully I called this shop first! He got my neighbors car in right away! He did an amazing job and was able to complete the work in just one day . It looks even better then new! My neighbors were very happy with how everything turned out. We both agreed we would be using him again if anything like this ever happened again. Highly recommend. read more

Great service and friendly staff. They did an amazing job on my car. There was an issue I found after leaving the shop but they fixed it right away when I can back. read more

It's so refreshing to find a place of business that gives such friendly service and great quality! This team was very friendly, knowledgeable, and efficient! They went above and beyond! We highly recommend! read more

I got my bumper replaced and the quality of work was exceptional. My car was cleaned inside and out. The work was done in a timely manner. Alex was on top of it. I will definitely take my vehicles here in the future. read more

Alex was professional, friendly and very knowledgable. Made my experience kick back and easy going. Worked closely with my insurance company, despite them being a bit picky. Job was done very professionally, car looked almost in mint condition when complete. Found this company by accident, very glad for that. Highly recommend Factory Finish. read more

Very very happy with the service and work did for my Camry , Highly recommend, Alex G and his teams knows what there doing and my baby is like brand new! read more

My daughter almost ripped off the front bumper of the card riding over a curb stop. I looked around and after receiving a quote to replace the bumper I almost didn't come here to receive a second quote. They asked why I wanted to replace the bumper and I mentioned that if it could be held on place securely I wohildn't. Alex grabbed an electric screw driver and after tinkering for 5 minutes had it re-attached. And it was free! AWESOME! Well, if that was the end it would be good. However the bottom of the bumper started to drop. I took it back in, expecting the quote to be to replace it. I spoke to Jeff? and told him what happened. He asked for the key and took it into the shop. 10 minutes later he backed it out fixed... and didn't charge me!!!! Are you kidding me. If I could give more than a 5, I would. I can believe I found an honest group of auto body mechanics. Not only do I recommend them, it will be a mistake if you do not let them have a look to give you a quote. I would trust them with a bigger job if (and hopefully I don't) need it. read more

I took in my car with a broken front bumper and grille. My radiator support and cooling needed to be replaced too. Factory Finish team was professional, courteous, and helpful during the entire process. The work was very well done, the replacement quality was great. Roeuth went above and beyond to fix the little marks on my car to make it look spotless. Once I came to pick up my car, it showed a coolant leveling warning. The team did some quick research to solve the issue right away, which I appreciated. It turned out to be a simple fix. Thank you once again! read more

I am very pleased with the work they performed on my car. I also appreciated the great customer service and quick turn around time.

I love, love, love the service they provided in repairing my vehicle ahead of schedule! The entire team was professional and when the repair to my windshield and roof were completed, it looked like I had just bought it from the dealership! A HUGE thanks for taking care of my vehicle and getting it back to me a day earlier! That's what I call great customer service! read more

They did great job for my husband's car. My husband had gotten in a car accident and needed his car back as soon as possible. They repaired his car within a week and did a great job, car looks just as new. Thank you Factory Finish Auto Body read more

Top notch workmanship and service Alex was personable, listened to my concerns, and followed through. I asked if they could make my truck look like the accident never happened.. and they did! I would highly recommend them and use them again. Hope I don't need to, of course. -Mike read more

I brought in my BMW to Factory Finish Auto Body after an accident on the front left corner. I chose this shop because it was the Geico Service Express center that was not a huge big box chain like Service King. Alex at Factory Finish Auto Body was very professional and helpful throughout the process. He ensured that I knew everything about the claim and where Geico was in their claims process. When the adjuster came in and tried to price out an incorrect headlight (non HID) Alex was quick to point it out and ensure that I had the proper parts on the vehicle. If ever there was a delay he was sure to call me and give me an update. He was very honest and candid about the whole process and if they had any issues they would sort it out right away. When I came to inspect the car on delivery he ensured that there was zero imperfections in the bumper that was very thorough enough to satisfy my OCD. On delivery of the vehicle he walked through the vehicle with the master technician to ensure that all the panel gaps were lined up equally and that there was quality fitment all the way around. If there was ever an issue Alex went above and beyond what I would expect a normal autobody shop to cover. I have had other vehicles worked on in shops that deal with exotic vehicles and Alex was even more attentive than some of those shops. I wouldn't hesitate to bring my car back to Alex with their A+ customer service. They definitely did everything in their power to ensure a happy customer. read more

I walked in to get an estimate and Alex was helpful and fast. The work I needed to get done only took a few minutes so they got me in right away while I waited and even made my car so fresh and so clean afterward with a free car wash. Two thumbs up. Thank you for helping me out! read more

After an accident, I had to disqualify 2 other body shops shops for shady behavior that become evident already in the estimation stage. Factory Finish are the 3rd body shop that I tried, and their honest, transparent, clear and friendly communication had convinced me to trust them with the repair of my car. When I picked up my car I was again positively surprised. perfect work. detailed car, and they even did a quick fix of something extra, for free. I would definitely use their services again if I will need. And will recommend them to my friends. read more

Not just once but twice they have repaired my 350 SLK Mercedes. They did awesome both times. I am very picky about my car and they went above and beyond my expectations. I know why they have such great reviews, because they're great. read more

These guys are so good! I am so happy with the repairs they have done on my cars and continue to recommend them to people that need body work done. Thanks guys! read more

Factory Finish took care of everything from A to Z. My ride came back without a single blemish. Over the top company I will be referring all my friends! read more

Alex, Jeff, and Jman take care of you like you're a part of the family. They go over and above and I'm thankful for the recommendation that was given to me. Easy to work with, they care about the little things, and do it with a smile. Great guys. - Curtis H. read more

Best body shop around. Alex, Jeff and his team were a pleasure to do business with. From start to finish they were great at keeping me up to date on the car repairs and answering any questions I had in a timely manner. The body work they did on my car turned out awesome and my car looks brand new again. Would highly recommend this shop. read more

Alex was awesome. I had my car repaired through Allstate and witnessed the entire estimate process between FF and Allstate. After dropped off my car and waited a little over one week, got a call saying the car is ready. Went in paid the deductible and service and repair quality is excellent. They even went beyond. They fixed the door dent that was not part of the accident at no extra charge. Excellent service and would recommend to all my friends. read more

Fantastic customer service - these guys are the REAL DEAL... fair price and fast turnaround - will definitely go back for future repairs.

Will absolutely use them again. They handled the insurance companies on my behalf and the car looks brand new. Quick and accurate estimate followed with on time completion. Great guys to work with, highly recommend this shop. read more