Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

I couldn't be happier with the service I received from Tony. From start to finish, the experience…read morewas professional, smooth, and stress-free. They did an absolutely amazing job on my vehicle - it looks brand new again. You'd never know there had been any damage at all. The staff was friendly, honest, and kept me updated throughout the entire process. The quality of the work, attention to detail, and quick turnaround exceeded my expectations. They went above and beyond, and I really appreciate the care they took with my car. Highly recommend this shop to anyone looking for quality work and great customer service. I wouldn't take my car anywhere else!.

Great price, service and communication. I will definitely go…read moreback there. The repair on my Jeep body was great.

Had a very scratched up rear bumper that I wanted repaired. Steve and the place were friendly,…read moretransparent, and provided extremely good service at a competitive rate. Car looks just like new, and I'd gladly come back to this place if I ever need another repair.

Amazing clarity of what they do and step by step instructions of how they do it. They also…read morereassured me multiple times of the process and help me with my insurance claim. For sure the best shop i've been to in a while.

Gerber in Renton. These folks did us right - especially Sandy the estimator. My family is so…read moregrateful. Due to a minor accident, we were forced to have our wheelchair van repaired, which for us is a really big deal. Our adult daughter is severely disabled and 100% dependent on us. That van is our lifeline to her medical appointments and day program. Not to mention work and errands if one of us isn't home to be with her. Two weeks, the bare minimum time that's typically required for the kind of repair we needed, might as well be forever. Try renting a wheelchair van - places don't have them. Accessible taxis? So expensive. I called ahead dreading to ask for special treatment. We're used to being dismissed by most people in the corporate world. It's not personal. People on the job just don't have any incentive to help us when we need it. We're mostly invisible to folks -- not worth extra effort. Gerber and Sandy (and Cora) are the opposite. They didn't just listen to us, they saw us, understood, and then went above and beyond. They pushed us to the front of the line (sorry to everyone who had to wait extra because of us) and turned our van around in record time. It's so rare. I just can't thank them enough. They gave us a huge gift that went beyond car repair, and were a bright spot in our fulfilling but challenging lives.

The technical / mechanical quality of the services completed are top notch. There was a recent…read moremissed task during a recent service (back in Feb 25'), and I was able to just swing by and they fixed it on the spot. I would say, however, work with Cora at the front. Her customer service, thoroughness / clarity in communication and patient is one of the reasons I'd recommend this location.

Caliber (Renton) is my place to go for a repair! They have always returned by car back to…read moreperfect shape, reversing any damages that happen (not always my fault!). Today I had a small issue when one of my trim pieces inside the car detached and was impacting the safety of my seatbelt. Shane and the crew in Renton were able to fix the problem and get my car back safely on the road again. Thank You for everything you do...

Amazing service!!!…read more Having a motor collision is upsetting and navigating repairs and insurance can be also upsetting I am so pleased from start to finish with this company This company has many locations, however from my first call to their intake center to directly interacting with the local shop, I have felt well taken care of. I received ongoing updates on my vehicle through text and service website, every interaction was friendly, helpful and cheerful! I greatly appreciated their 100% service!

Dennis and Oscar are amazing. They made this process seamless. Dennis worked directly with the…read moreinsurance company and had my rental car waiting for me when I dropped off my vehicle. My car looks fantastic, and I was in and out in 1 week. I could not be happier!!! HIGHLY RECOMMEND

Rude. Lazy. Entitled. Speak to women like they're not intelligent. Tried to shame me for wanting to…read moreget multiple estimates. Never sent me an estimate, or really did anything. But refused to do repairs on my car when I told them I wanted Land Rover to replace my windshield, but they could repair damage to bumper. 2 separate claims. But I guess they already "bent" too much. They wanted the money insurance sent me upfront but got pissy when they had to wait a couple days for it to be deposited in my account. Not sure how common it is to demand money upfront. Assuming the only reason is because I'm a single woman and easy target. Based on how I was spoken to. He said "Don't get roadside assistance. Always sign up for rental reimbursement in the future." Um pretty sure I've had insurance for 25 years & you know nothing about my situation. So keep your opinions to yourself and write up & send an estimate before you demand $2,500. I don't know... pro tip from a sr corporate finance manager lol. If you're a woman I advise you pass.

star auto body shop is located on sunset blvd in renton its been there for 35 plus years .the…read moreowner yo haunce is a great person well respected an helps those in need of help . he's honest . star auto body shop tow truck halls , provides towing, oil changes ,break replacements body work repair, repair of mechanical issuse on any car or truck resonable prices an also he sales cars an cube trucks an other vehicals .one of the best places you could find in renton all in one .shop so try them out they are fantasic .great people .thank you all for that you have done for our family .will always use you everything we need .safe an relable star auto body shop in renton wa . i give them a five star rating .

One of the best Auto shops in The United States nice hospitality and quality service. The shop…read moreowner was very knowledgable on what he was doing. Overall highly recommended!!!

Amazing job, extremely punctual, very pleased with the outcome!…read more You will get faster response and better traction getting on a call with Lee than over email.

I was referred to Mobile Bumper Lee by a friend and Lee didn't disappoint. I had a deep scratch on…read moremy car and he restored it to look brand new. I actually called 2 other mobile dent places and they only repair dents and don't paint, which was frustrating. In comes Lee, with quick responses to calls and texts and reasonable pricing. Especially since he comes to you onsite. He is all business, so don't expect a lot of small talk. The scheduling was quick and it only took him a few hours for the repair. I'll be calling on him again for future work.

I was referred to 3 Renton area Body Shops by our insurance carrier after a minor accident…read more(completely my fault) at a fuel station nearly 400 miles from home, leaving my vehicle drive-able but with damage to the rear-end. On a Thursday morning after returning home I called their number. Their customer service was top notch. Jennica Walsh, their front desk administrator and phone receptionist, couldn't be more friendly, courteous, and helpful. I was told to bring the car in at my convenience for a survey and estimate. I was able to bring our Honda Accord in the next morning. I met Cathy Kirkland, the estimator, who handled our repair. After she surveyed and photoed our vehicle which took about 5 minutes I asked about getting parts. She informed me she didn't think it would take long, but we could keep the car until they had parts in hand. She wasn't wrong, she emailed the next day stating they would have the new bumper that afternoon. I made an appointment to bring the car in Monday morning. When I dropped the car off around 11am Monday, I asked if they could have the bumper painted and the car ready to pick up by the end of business Thursday. She said she would try. Cathy called each afternoon with a progress report. Around 2:30pm Thursday she called to let us know the car would be ready in about an hour. We were very anxious to get the car back on that day as it took a lot of stress out of my wife needing to take her 93 year old mother to 2 medical appointments on Friday. Besides going above and beyond regarding our scheduling needs, they get my 5 stars for making the estimate visit quick and available on a drop-in basis. And for not requiring a drive-able vehicle to be surrendered until any visible parts were in hand . I will recommend Sound Collision without reservation and Thank them again for their superb service.

First, this place is pretty busy, they also repair fleet vehicles. My car did take a while to get…read morerepaired, but a lot of that time was waiting on parts. Office staff is friendly and professional, and they are always quick to get back to you if they miss your call. My car was repaired and honestly it looks brand new. You would never know it was rear ended. Overall, the process to get my car repaired here was quick and easy. I would not take my Ford anywhere else.

I have a Subaru crosstrek hydroplane on the main road and has a significant damage on the right…read morefront cv drive shaft, outer tire rod, sway bar, frame and tire/wheel been damage so badly. My son recommended to take it to Landing Auto Service for a quote for a repair and they gave me quote i feel is "decent," likely reflects a fair market value for high-qulity work rather than a "cheap" fix that cuts corners. I consistent describe them as honest, professional, and skilled, with a strong specialization in vehicles like my Subaru. THANK YOU...AJW

Not good not good service at all... I recently had my brake…read moreservice for my Infinity QX60 at the shop and I am not happy about their service. 1) I had pads replaced cost about $1000 2) Took a car home and heard noise after a week. 3) Took a car back and learning that the back brake pads had quality issue and damaged the rotors. 4) Replaced rotors (additional $250) 5) Took a car home and still had the squeaky sound issues. 6) Took the car back and they couldn't figure out where the noise came from. They did a small adjustment and hoped it worked. 7) Few weeks after, still had a noise. Took it back and they asked for $99 diagnostic. Since I had no other choice, had to go for it. They found some corroded wire and offered to clean it for free. 8). Took it home. The noise was still there. I gave up and took my car to Infinity car service in Bellevue and learning that the replaced pads had poor quality. These pads were not OEM parts!!! I wish they would tell me upfront that they didn't use none OEM parts. Maybe, they need to fix their pad supply issues to ensure the pad quality up to the standard.