Midas Factoria really went the extra mile for me on Monday! Someone had stolen the catalytic converter from my Prius over the weekend and I needed to drive home to Salem. They ordered the parts before I even arrived, and assembled a team to do the work same-day! They did a complete check on my car and noticed my serpentine belt was cracked. They were able to replace it as soon as the converter was installed. I was in and out in 3 hours! They also alerted me that the oil was low so I took care of that after I got home. It was such a relief, knowing my car was in good driving condition for the trip home - AND their work cost less than HALF what the dealership would've charged, and less than Meineke. Neither Toyota nor Meineke could do the job that day. Midas saved me over $1300 and an extra night's stay! read more

Someone stole the radiator cap from my boyfriend's truck and we had no air in our tires when a great employee from Midas quickly stepped up and filled our tires and was really polite and professional about it saving the say. I cannot for the life of me remember all of the name just this B****zs. I'm really sorry that I forgot his name but it was super nice and helped us out a lot everybody go to Midas in factoria. read more

Came in today after getting a flat tire on the highway. Asked if they could quickly switch out the tire for the spare. Chris quickly agreed and the spare was on in less then 5 minutes. Too. The time to make sure all my tires were aired up to 39 psi as well. Really professional and will definitely come back when I need some other things done. Thanks Chris! read more

I've been to Midas twice in 2024 for wheel bearing and suspension issues with a 14 year old Mazda SUV. They've done right by me, fixed the problems professionally and also have avoided selling me parts and services I did not need. The staff were friendly and communicated very well, and they treated me honestly. Auto repair is expensive these days, but I got good service and my money's worth at Midas Factoria. Definitely recommend them. read more

The team there at Midas has always been good to us. We've taken our cars there for service for a long time, and I've had nothing but good experiences. They are honest and do quality work. I would have no problem recommending to this shop for oil changes, maintenance, or any other engine work. read more

I called them because I had a slow leak in my tire, and because I live in Seattle, I needed a place close to work so that I didn't have to get on the freeway with a low tire. I arrived and they told me to wait outside due to Covid. After about 20 minutes I was told my tire was not fixable (they said someone had previously fixed my tire incorrectly and that is the reason they couldn't do it). So I took my car all the way back to Seattle, nervous that I could have a blowout and get into an accident on the freeway on the way home. I brought it to Les Schwab after and they fixed it for free. I do not recommend this place. read more

Let's start with Michelle. Michelle is amazing. Truly, she doesn't let the shop over charge or upsell on services you don't need. She's honest, reliable, and fair. I've used this Midas periodically over the last year and I will continue to do so. I highly recommend them based on my experiences. read more

Dropped my car off at 810 after making a appointment online a week before. Michelle was very professional and quoted exactly what the prices will be if I need a alignment or brake work... As a woman I left thinking okay, they could stick it to me but my boss loves this Midas so faith there. Got a call a few hours later. Alignment not needed but the $40 I spent towards the check was worth it as I will possibly need some rear issues of my car fixed, but paying $100+ for a alignment was not something I needed so I lost the $40 (the $40 would have gone towards the alignment cost ) but they were able to put my car up and check the full underbody and tell me what I might need in the future. Well worth it! Totally cost for oil change, fluid check. Tire rotation ( included in the oil change cost ) and $40 for the alignment check $110. As a T-Mobile employee got 10% off. So happy with the notes taken about my car and Michele was honest and upfront. Although I live in Seattle T-Mobile headquarters next door this is my new go to place. Very happy with my experience here Five Stars !!! read more

Reviewing for wonderful and pleasant customer service! I did not get my car serviced here. I came in unexpectedly because as I was driving down Factoria blvd my notification came on the one of my tires had low pressure. The woman at the front was super nice and was able to fill up my tire with air on the spot. They were busy and it was close to closing time but she still helped me out. Really appreciated her service!! read more

Weak store Wasted 2 hours of my time all to be told they couldnt fix what they told me they could on phone Called and asked how much a tune up would cost and Michelle asked "what's that" Holy Shit read more

Called my auto insurance company today. I have already paid Midas $300+ dollars to fix the leak and there is still a leak. Since I don't know if my car is drivable to Midas (2 plus miles) I asked for help from my insurance company. I feel Midas doesn't give a rats especially toward female seniors. When I called Midas today to cancel, the counter woman must have been done this several times before as she certainly had pat answers. Her arrogance was notable. She said "it could be something else". Sounds like show me the money! it is a leaky hose that should have been fixed the first time. There is nothing else in that area of the engine. The old saying "trust but verify" certainly is true. Will search Yelp to find a repair shop that looks trustworthy. Just a piece of unsolicited advice-stay away from Midas. read more

Service was quick, accurate, and they even provided me with a coupon to save money. They recommend future services that we'll be back for.

I went to Midas to get them to give me a quote on replacing my front brake pads. At first they didn't want to do it. They wanted a $60 brake inspection fee. They said if I chose to actually do the repair at their shop they would credit the $60 towards my repair bill. I told them I didn't want to do that, because doing that before I had a quote was financially coercive. It would force me to either lose $60 or use them regardless of the quote. Eventually, they said they would at least make an estimate and suggested that they would repair the pads for less than $500 as long as they could use the existing rotors. I asked them what that covered and they told me that, it covered the pads themselves cutting the rotors and labor. I asked them how much they were charging for labor. They said $200 an hour. I have a BMW. The BMW dealership charges $200 an hour. I told them forget it. Perhaps they would have done a good job, but I was convinced by my conversation with them that I didn't like the way they do business. read more

Really fast and cheap! They quoted me $140 for a service that would have cost me $3000 at a dealership. They also found other issues with my car that I had no idea about. An oil change takes about an hour - super fast!! The only problem is that they are super booked up, so you might have to wait a week to get an appointment because they are undercutting the market read more

Went in to get a flat fixed and they told me that I had to change all four tires (I dont have all wheel drive and my tires were had only 15,000 miles. They were going to charge me $2,380. Took my car to Big O Tires and had the flat repaired for $30. Looks like the same thing happened to another customer Katy K. read more

Had the front rotors and brake pads to my 2013 F-150 changed out in a timely manner while also for a fair price.

Michelle the manager is excellent. She was efficient and a pleasure to work with. They took care of my car and were quick in handling all my questions. read more

They fixed our car in a dire situation. Extremely friendly, helped us get home to college. Not only is this reasonably priced but the manager truly showed her character in helping us. Thank you and forever grateful. Everything about this place was efficient, well priced, and very friendly! read more

Just an update on my Midas experience: We discovered that they botched the $1000 brake job they did on our car a few months ago, that it's now leaking brake fluid from the component they just replaced, and that the car has a CUT BRAKE LINE! I've independently verified this with two repair shops. Midas did a 45-point inspection and never found the cut brake line. They were the last people to touch the brakes on the car, so whether or not they caused the cut OR didn't find it at the time of their inspection doesn't matter to me - they put my safety at risk. Ken's response (the current manager - they seem to go through them quickly) to this: "take a walk." Ironically, that's what you have to do if you have your car serviced at Midas. read more

Always great service! They are honest and tell me exactly what I need and recommend what I should do in the future. Reputable, very courteous and great service. Highly recommended! read more

Very convenient for me to drop off my car, walk back to work in the meantime, and pick it up when it's done. Dan and his staff are very helpful and honest. Big plus for Chipotle being next door, I like to reward myself after taking a long 3 block walk. Lol. Tell me about your experience if you've been here or is going to after reading this review:) read more

This will be my second time getting my car serviced at Midas, yes they let me know that I should get it all done at once but I resisted and now I'm back. I have had nothing but a good experience with them, the quotes I've gotten have been the lowest of any other auto dealer around (I called like 20) and will always look to save you money where they can. Michelle is always so incredibly nice and easy to work with at the front desk and the quality of service is top notch. All in all I will be using Midas Factoria as my go to auto dealership! read more

Solid. I don't ever feel ripped off nor spoken down to as a woman --in fact they don't hold back on talk of specs and giving thorough explanations--and they're quick and professional. They don't try and sell stuff you don't need (refreshing for an oil-change place!). Dan is no-nonsense and straightforward, but still friendly. read more

Midas - Auto Repair Near Me - Bellevue, Washington

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Got a flat tire near this location and they tried to sell me on 5 other items that needed to be fixed Consulted a friend that knows about cars and he said w the low mileage on my car that those things should not need to be fixed yet Took my car to the my usual Toyota location and they said I didn't need to get any of those things fixed Also, I got 4 brands new tires at firestone which was cheaper than this place quoted read more

Got work done on the tires. That all went fine and the problem was fixed but whoever did the work was rather sloppy. They left bright green goop all over the door. My child immediately put her hand in it and spread it all around and got it all over herself. Gross. Now the microscratches in the door are all bright green. read more

I would give 0 stars if I could. Went for a tire repair because I had a nail in my tire and was told that due to the location of the nail it could not be repaired and that I would have to buy a new tire which meant buy NEW TIREs because you can just buy 1. Decided to go to Les Schwab for a comparison quote and they were able to patch my tire and didn't even charge me for it. Bad business practices Midas to lie to your customers. Beware of this plai read more

The guy is rude and disrespectful. He makes it sounds like we should be happy he's checking our car. Doesn't seem to care how they treat customers also it's way over priced don't go here read more

I have only used Midas in one narrow circumstance: when I need them to do a limited bit of work that requires machines I don't have. For example, taking the coils off shock absorber assemblies, or turning (aka skimming) brake rotors. In these situations, you can call ahead with your very specific job details, get a very specific quote, and then hold them to it. Although I have heard complaints from others, in my own limited transactions I have been satisfied. I would never go in with a labor-intensive problem like an engine rebuild, or an open-ended complaint; they are too expensive. E.g., they quoted me $400 for a muffler job that took my Dad and I a couple hours to do on our own. read more

I would like readers to know that I have been to this Midas for many years. This is probably the best manager they have had. He wants to make customers happy. I reviewed their warranty in my last post. Today I realized how happy I was to drive my car without the brakes squealing. This is the place to go. They back their work and are very honest. read more

Two weeks ago, made an appointment and brought my car for tire repair. The manager told told me the tire has a screw and can not be fixed because "it is too close to the edge of the tire." It has to be replaced with a new one at a cost of over $350. This amount is ten times the cost of a tire repair. I took my tire in another tire center and had it fixed without replacing the whole tire. read more

Awesome!! I just stopped by to get a free estimate for my old minivan because I had a bad fuel smell came from engine room. They lifted the car and checked it many point. And then the mechanic tighten the fuel hose clamp for stopping gas... it was in less than one hour. After that the manager said "you can go!". Unbelievable, they were really nice and helpful for me. Thank you. read more

Great shop for your automotive needs. Well educated mechanics and quality customer service. read more

4-stars says "Yay! I'm a fan." Absolutely true. I dealt with the old manager/staff. I've met the new owner face-to-face. Since then I've had $2500 in work done there BY CHOICE! I've compared their workmanship and their quotes with others in Bellevue - the work is as good and the prices are lower almost universally. (one out of six was not lower than Sears - but it only cost $15 more and I didn't have to drive across town) In one case their manager refused to work on my car because she didn't feel the transmission was something she could fix (or wanted to try to fix). She referred me to a specialist - who found a problem that would have cost me a new transmission. If these guys are as criminal as everyone says... they're certainly bad at it. Bottom-line: The old owner was ripping you off (and lying to the IRS and Midas Corporate). The new owner (who ironically was the original founding owner of this franchise) is a stand-up businessman who treats you fairly and will stand behind his staff's work - and fix their mistakes for free if necessary. (4-stars because I've had two return trips out of 6 repairs on my 3 older cars... both on complicated diagnoses that they didn't charge me for on the return trip - even after 4-hours of followup diagnostics and labor in one case). Give 'em a second chance. read more

I've been going to the Factoria Midas for years and have always found Dan and the team honest, upfront and they stand by their work, everytime. read more

Few months ago I went to midas. They said my front caliper was cracked and would need completely new break system. Also told me my power steering pump was going bad and needed to be replaced. The quote was about $750 for each job. I did not have the money so I waited. I decided to go to the toyota dealer. Found out the caliper was not craked and the power steering pump was just fine. Just needed a regular front break job. I've been going to this midas for a few years now and I'm beginning to doubt that all of the "sugjested repairs" i had done previously was nessisary. I should have just went to the dealer and paid a few extra bucks for the truth. Will not be returning to this chain. read more

I've been coming to this location for a good 5+ Years now and will continue to do so for the foreseeable future. Michelle at the front always treats me with the utmost respect unlike other places where when they see a single girl come in and treat me like I'm dumb. They tell me matter of fact what is wrong and never push me to do anything. All the services I have had done never have any lingering issues. Plus I can keep track of all my records online and get coupons right in time for a scheduled maintenance. read more

The worst service on the face of the planet. Go in for brakes, come out broke. They are confrontational and act like they know more than they do. Also, they use the lowest quality brake pads that last about 6 months and get your wheels filthy. Save your money and go to a locally owned shop. The guarentee is bogus as well, they'll find something to charge you for when you go back. Please Yelp users, avoid this place like the plague unless you have no where else to turn like the last guy who commented they fixed his flat. Don't let them do anything to your car! Cheers. read more

I had got flat tire after construction sites visit. It'll be way too far if I go Superior in Seattle. I called and found out this Midas does not require appointment for fixing flat tire. Within 15mins on a Saturday, I paid & took my car back. I am so impressed their efficient, good service and reasonable price. read more

Terrible. My husband and I ended up paying over 700 dollars for a crankshaft position sensor and the ignition control module. Of course they misdiagnosed our vehicle, which is why we had to replace the module. Their "professionals" still must not know what they are doing. Later one the way home the car was having the same problem. Thanks Midas for taking my money and not fixing the problem. read more

DO NOT go to this Factoria Midas!!!!!! I can't stress this enough! DO NOT GO HERE!!!! I went into the Factoria location for the first time to get an oil change - the location was convenient. The guy at the front desk showed me (in a condescending way) the form that they use for the Courtesy Check and explained that as part of the oil change package, they also rotate tires, do a visual brake check, and inspect the battery, air filter, fluid, belts and hoses. Just 5-10 minutes after dropping off the car, they called and said that I needed to replace the radiator cap (it was broken), flush the coolant system, and clean/adjust/resurface the 2 rear brake drums. I came in for a $35 oil change package, and now was quoted services/labor of $300!!!! Okay... so are these add-on services really needed? Decision: My boyfriend and I decided to just go with the oil change and radiator cap replacement (those didn't cost much) and we held off on the drums and coolant. Horrible part #1: Just before picking up our car, a customer, who had just picked up her car returned. She had just left the Midas parking lot and noticed her car driving a bit strange. As she was returning to Midas, her TIRE FELL OFF and her car was stuck IN THE MIDDLE OF A BUSY ROAD!!! Seriously she is lucky that this situation wasn't any worse.... After collecting our car, we went straight to the Issaquah Midas (been to this one several times before and have loved the service - excellent customer service!!!!) and asked them to verify Factoria's work and recommendations. Issaquah Midas looked thru all the documents/receipts that Factoria gave me, and noticed Factoria failed to give me a copy of the Courtesy Check results. This copy would've documented the results of their inspection, including the pH levels of the coolant which would determine if a flush is needed. So Issaquah Midas kindly did the pH test for us and it came back NORMAL! COOLANT DOES NOT NEED FLUSHING!!!! Drums were just fine too. So that says it all... Horrible part 2: Factoria Midas tried to charge us for services that were not necessary!!!! On top of that they failed to provide standard documentation to their clients - that way there's nothing to disprove recommended services!!!!! And... they are just rude!!!! Go to Issaquah Midas!!!!! Great people and great service there!!!!! Issaquah, Bellevue, Kirkland, Bothel and Ballard are all owned by the same guy. The Factoria location and locations south are all owned by another owner. read more