Joel Lansangan!!!(!Sales)And David Gandel (GM) Of West Hills Honda...Remember those names when you visit West Hills Honda !! Hands down the best sales person ever to work at Haselwood! I have been buying from Haselwood for the past 30 years and never have I Ran into such a great Human in Sales. Makes the Car buying experience Fun not stressful and no pressure! Love this! He is enthusiastic and always making you laugh! and truly wants you to buy the right vehicle. Bought a 2026 Honda Civic Hybrid car!! Amazing car and such great Gas Mileage. Thank you Joel!!! My family and friends will be buying from you all the time. Also The General Manager David Gandel is a great guy! Very honest and upfront! Will always return your call, and he means it when he says he will take care of you!!! First hand experience on this deal and the Gmc Truck I bought from Joel 2 years ago! I just want you guys reading this to know, that I will be buying from West Hills Honda from Joel Lansangan and General Manager David Gandel for every make of vehicle. Joel can sell any car, truck in the whole West hills Autoplex. And I know The general manager cares about his customers! Huge advantage of going to WEST HILLS HONDA OF BREMERTON! MIKE AMICK read more

West Hills Honda - Auto Repair Near Me - Bremerton, Washington

I received an oil change at west hills Honda today 5/15 everything was fine except the fact my energy drink was flipped upside down and the cup holder filled with liquid when I got into my car post service, thanks service tech Michael Johnston! read more

West Hills Honda - Energy drink can technician flipped upside down - Auto Repair Near Me - Bremerton, Washington

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Honda West Hills made my service experience one of the best I've had at a dealership. Megan was helpful and communicative from the start. The location is really nice and has a great waiting area with refreshments while you wait for your car. They also offer a shuttle service up to 15 miles from the dealership. I felt confident with the services completed and outside of the items under warranty, the price I paid for the out of warranty items were fair. read more

This morning I had my oil changed. Wendy is a great friendly advisor. When I got home I happened to notice a cow plushie in the baby's car seat. Very sweet of Honda employees! read more

West Hills Honda - Auto Repair Near Me - Bremerton, Washington

If I could do zero stars I would. I recently was in the market for a 2020 Hyundai Santa Fe. West Hills Honda had a vehicle that matched this description. I went to the dealership twice to look the vehicle over and test drive. 45 min each way. After negotiations we settled on a price, date and time to sign the paperwork. The words specifically that were used were "We accept your offer of $$$$" and so a time and date to sign paperwork was agreed upon. I received a "boarding pass" confirming that we had a set time to sign the sales documents and take possession of the vehicle. It stated: Your booking is confirmed. Please print this for your records. We look forward to welcoming you on board ! Appointment date : 7/21/2025 Time : 5:30 PM I received the boarding pass at 5:51 PM on 7/20/2025 after confirming to him at 5:48 PM on 7/20 I was indeed proceeding with the sale. At 10:30 AM on 7/21/2025 I received a call that the car had been sold to someone else. Salesman's name is Jared Baker. Any reasonable person would believe after agreeing to price, location, time and receiving a confirmation letter from the dealer we have a deal. BS ! No integrity at all. Also -At multiple points during the transaction it was stated that if the transaction didn't happen today the car would be sent to auction. This is the second potential transaction they have used this scheme on me. By the way -- Car was sold for a lot more than more than my offer. BUYER BEWARE AND AT YOUR OWN RISK ! read more

West Hills Honda - Auto Repair Near Me - Bremerton, Washington

This dealership and service department is truly the best in Western Washington. Every time I come here, I am met with the best employees (notably Nick the manager) but everyone under him is also exceptional, and they do great work. West Hills Honda always takes care of me and I won't go anywhere else. read more

Malachi provided us with such a comforting, easy, and fun experience. My husband and I had specific goals in mind and Malachi not only understood those goals but fought with us to achieve them. He's everything we could have wanted in a salesperson. It's rare to find a considerate person in that type of role. Malachi heard us, understood us, and worked hard to achieve what we wanted. I love Honda and we ended up with a Telluride (sold to us by Honda) to meet our exact needs. Very happy with our purchase, but more importantly, happy with the experience. Thank you Malachi and the Honda team. read more

West Hills Honda - Telluride - Auto Repair Near Me - Bremerton, Washington

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Time estimate was four hours, so I brought a good book and hung out. Actual was six and a quarter hours. No interaction with Wendy, the service advisor until I asked for a status. Was advised would be another 60 or 90 minutes as was very busy. After two more hours, asked for update. No response but saw car being vacuumed so figured the ordeal was about over. Watched Wendy go to service desk near the waiting area...no eye contact as she gave invoice to another advisor to handle. Paid the bill. Noticed the invoice suggested a fuel injection service for around $500 and wrote'customer declined'. The service was never offered. The invoice indicated that I would be receiving a client satisfaction survey from the dealer and also one from Honda nationwide. Like the most recent service before this, no survey was received. If it had been received, I would have given them the lowest possible score and a detailed narrative to explain it. The general environment at the dealership seems positive and the staff seems knowledgeable and motivated. I hope that my experience was an anomaly although my last three interactions with them have all been below reasonable standards. I'm probably moving on at this point. read more

This place is beyond shady. I bought my vehicle at another dealership. Because it's covered under Honda Cares, I brought it to West Hills Honda for it's first service. Boy was that a mistake! Firstly, it took me multiple weeks of calling to verify i could even bring it to this dealership for servicing under my HondaCares plan. That should of been my first clue to never come here. It took several hours longer than quoted for just an oil change (my first time its taken 3+ hrs when I'm usually out in less than 45min) . Then, I get charged when the oil change should of been free. After all that added drama, they kept trying to sell me a maintenance plan which I already purchased when I bought the vehicle! It's on the account- i pointed it out to them multiple times, which they acknowledged and still tried to sell me again!! I get phone calls from them telling me my oil service is due (it's not even at 67% yet!!!) And that my brand new, 1-year old tires need replacing! Which, they don't! Even Les Schwab commented how good they were. You hear about used car sells people being shifty, but they don't tell you some dealerships are just as rotten. Avoid at all costs! read more

I'm a simple woman. When I hear that a particular vehicle fix is "under warranty" from a car company, I understand it to mean that I can bring it into the local dealership and have it fixed free of charge. If this is also the way you understand the phrase "under warranty," do whatever you can to avoid getting your car serviced at West Hills Honda. Our 2019 Honda Accord started popping up SRS errors every time I turned on the car, and while I assumed it was a wiring issue, I wanted to make sure the airbag system was still working as designed. When I took the car to our trusted mechanic, he pointed out that, while he could fix it, the part was still under warranty, so it would make more financial sense to take it to the Honda dealership and get it replaced. First mistake. (On my part, not his.) I brought the Accord in early on September 13, knowing that I'd have to wait for the work to be finished since a) it's our only car and b) West Hills doesn't provide free loaners. Andrew from the service center greeted me and, after a quick walkaround of the car, handed a tablet to me to sign. Second mistake. I shouldn't have done that. In my undercaffeinated state, I didn't read the fine print which apparently gave them the right to charge me for any work they did. Andrew quickly whisked away both the tablet and the car, leaving me to wait while I became increasingly confused. Wait, why did he ask for payment? Wasn't this fix under warranty? I sent several texts Andrew's way, trying to get clarification on this issue, and got no response. I finally called the "direct number" Andrew had given me, which connected to the customer service desk, and asked for clarification. They assured me Andrew would call me back. Well, he didn't. Instead he sent a fairly terse text that said, in essence, "We're already doing the diagnostic right now and we're going to charge you for that, you signed paperwork saying we could, no take-backsies." The charge to look under the hood was $200+. The charge for the necessary part would be another $300+, but I refused any other service because I wasn't going for a third mistake. Because they literally wouldn't give me my car back until I'd paid them for the diagnostic, they got the $200+ charge (plus an additional 3% fee because I used a credit card). I took the car back to my trusted mechanic. He sourced the part and had it fixed and ready to go in 15 minutes, and the whole thing set me back less than the diagnostic test West Hills Honda had charged. (And he didn't charge me a freaking 3% fee either.) The mechanic verified that this part should not have failed within 5 years and that Honda should have covered it under warranty. Instead, they charged me for it. West Hills got their money and I hope they enjoy it, because I'm never spending another penny there. I'm never taking another car to them for service again. I'm never going to buy a car from them. I wouldn't even stop to use their bathroom in an emergency. These folks are pure crooks, and if my car broke down on the roadside I'd rather sell it for scrap than allow them to touch it again. read more

The GM made every attempt to make things right with my vehicle purchase . The service staff worked with me as well during a stressful time . I received follow up calls and really felt like I was treated like family . I highly recommend West Hills Honda read more

Went looking for a fun summer convertible car, met with Michael D at the Honda dealer and he took me down to the Mazda dealer that's part of their dealership group. (Sales people can sell any brand under their umbrella). I took this beautiful red MX-5 on an extended test drive, came back to the dealer with the intention to make an offer. My offer was presented which was a significant discount from retail. This was a very smooth & easy transaction with none of the back and forth games, I would definitely recommend them based off this experience. Needless to say I'm very pleased with my purchase & purchase experience. read more

West Hills Honda - Auto Repair Near Me - Bremerton, Washington

Thank you for the great service and very generous discounts when you serviced my 2015 Honda CR-V on August 18th. I was overwhelmed with your generous complimentary service. Thank you so much! LRL read more

My wife just called to schedule a HONDA recall for our CR-V and was told they couldn't do the FREE recall unless we schedule another service they can charge us money for. WHAT A SCAM to not conduct recalls unless you can overcharge me on another service. read more

My husband had been shopping around for a car while we were still overseas (just flew in a few days ago); and West Hills Honda was the only place that had a car that I'd like and would get right away after he put down a deposit (all other places had a 3-6 month wait). Decided on a 2023 HR-V Sport as it was similar in size to the 2011 CR-V I had and sold a few years ago. When we arrived, we finally were able to put faces to the people my husband had been speaking with over email and were super helpful during that process. Our main guy was Charlie Brown and took me out on a test drive and broke down all the features of the car and I was able to drive it a bit around an empty parking lot nearby to get a feel of it behind the wheel. While the whole purchase process is long (especially for our 5 year old who was with us and still with a bit of jet lag), it was very smooth thanks to Charlie! Blake was our finance guy and clearly explained the difference between buying and leasing the car and went with the latter due to a possible overseas move again within a year and would better for us money-wise going in that direction. Thanks to all at West Hills for making this a smooth transition back to the states! My 5 year old definitely appreciated the "forever balloon" as well! read more

Purchased Used Chevy and was treated very well by all, our sales person Joel, got a good deal and no pressure. After the sale a few days the car needed front end suspension parts, $500 and was fixed at no charge. Take it in for oil changes and short wait to, about 45 minutes Would recommend them read more

On 6/29, I took my 2020 Honda Pilot Touring AWD in to get routine oil change and several inspections, they recommended. Among other things they recommended new tires, mounting and balancing. Peculiarly, I go to change my brake pads and suddenly my wheel lock is missing. Is this a tactic to force owners to purchase tires through West Hills Honda? Perhaps, but I find it coincidentally peculiar that my wheel lock comes up missing when I need to purchase new tires. The oil chance went smoothly, with only a few clips missing or broken, but at least oil drain bolt was correct, not over-torqued, and oil replaced. read more

I have been going to West Hills Honda for years. Yesterday, I had to have work done on my Honda but, I wasn't sure exactly what was wrong and I had to get to a doctors appointment scheduled late in the day. Paul in the service department not only identified what was wrong, got the parts to the dealership in time to get the repairs made AND was able to get me out the door in time to make it to my doctors appointment....He also kept me notified on the work being done throughout the day. NOT ONLY are they great at all around service but the shuttle service they offer is the BEST in the area.....when I consider the price of having work done, I always look at what a service department is offering beside the repair.....WEST HILLS HONDA is the whole package.....Shout out to "Flip" my shuttle driver.....excellent! read more

It was a sad and shameful day when I visited West Hills Honda to buy an advertised Subaru Outback. I needed to replace my 2006 Toyota Highlander Hybrid, which had been wrecked in a collision with a truck going the wrong way on Rt. 16. I had searched the internet for deals and found a 2021 Subaru Outback for about $21,000. I contacted the internet salesperson, found it was still available, and made an appointment to come in to look at it. I fell in love with that car. I drove it and said I'll buy it. I even took a photo of it with the floor manager, a fellow AF Retiree, who helped close the deal. I showed him the price quoted me at $21,000. We wrote up a contract that would allow me to drive it home, and then come back to pay it off in cash. Not so fast, said another manager who reviewed the offer. We made a mistake he said. The price of this car should be $33,560! I told him the price I was quoted was $21,000, and that he was obligated to let me buy it at that price. To bait and switch on me was unethical and based on false advertising. At every management level they refused to give it to me as advertised. Unethical, unprincipled, and disreputable! We walked away. Please don't shop at this dealership. read more

West Hills Honda - The car they advertised. - Auto Repair Near Me - Bremerton, Washington

We recently purchased a used vehicle at West Hills Honda. They were so accommodating and considerate. DJ was our easy going, polite and knowledgeable salesman. He really worked with us and came up with a plan to fit our needs and budget. It was a very "no pressure" experience. Thank you to the team at West Hills Honda! read more

I have been a loyal customer here for 25 years, since buying my Odyssey. They do every oil change, every repair on my cars. I can't believe the speed of their express service! Usually 15 to 30 minutes through the years. My last express oil change here took 2 hours and 25 minutes! Then I am told that all the "service points" that I had accumulated were no longer recognized and could no longer be used against part of my service cost. And the up-sell that I got was something else. When I arrived home, there was an email waiting with a button to click that looked like it would give me a list of all the recommendations. A closer look revealed that clicking that button would actually authorize everything! I will not go there again. read more

Go to Tacoma Honda better everything. West Hills is a complete rip off they'll sell you a lemon without blinking an eye. They marked the price up three times what is was worth so do your research before you buy!!!They'll have you pay top dollar for a car that breaks down in less then a month and laugh in your face not repairing it but charging top dollar to get it running. Horrible experience horrible sales staff. Don't buy any maintenance packages cause they screw you with that too. Having to go back to them for servicing. Tacoma Honda is a better pick for new. Or used car. staff is friendly and helpful I do all my major maintenance in Tacoma they deserve my money. Only star for West hills is going to the service staff outta the lot of folks they are the friendly and helpful ones. Brianna I don't care for your generic response to my post. It is what it is and trying to respond at this point is just too little too late. And I hope no one believes your BS when responding to these post going forward. read more

I had been warned by friends not to bother about West Hills dealerships - but they had a car I liked - so I tried. To keep a long story short, they were asking nearly $2000 over the suggested retail price. I left when they wouldn't match suggested retail and a salesman reached out after. For 6 days he strung me along- going to "try" and get me my price. Finally he told me "he couldn't do it". What a huge waste of time. I should have listened to my friends that had told me they are always $2-3000 over other dealerships. They haven't sold the car. Guess I'm not the only one who realizes they are overpriced. read more

We just purchased our 3rd new Honda from West Hills and couldn't be happier. They are friendly, transparent, and easy to do business with. We have also had excellent service with them on the other 2 Hondas. We will continue to be loyal West Hills Honda customers read more

Classic car dealership nonsense. One person tells you one number, another person says another number. They're very willing to waste your time so they can save money. Don't give them your business. read more

Who seriously likes car shopping/buying? The process is just annoyingly long, right? Let me share my experience that I hope sticks after Coivd-19 has cleared. I had decided that I wanted a new car. I had a Ford Explorer that fit our family well however, with the kids being pretty much grown, I was ready for something that was for me. With dealerships closed due to the current pandemic, I figured I'd have to wait. I had a friend who had just purchased a truck, all without leaving their home. So I figured I'd browse the interwebs. After looking through many vehicles online, I decided I wanted a Honda. I had submitted an inquiry on a car and within minutes, Grace Vitale contacted me and was able to explain how the Click 'n Drive option works. Grace was very personable while being professional, she contacted me on the phone to walk me through each step to help ensure that it was done right. Grace absolutely stuck with me to the end and even followed up after! Now, tell me that this is not top notch service! This process was even more simple than I thought. I worked with Joshua and Tyler (who were amazing) and after a few phone calls, my brand new car was delivered to me! I want to add that I started this process on Saturday, 4/11/20, after hours. First thing Monday morning, I was contacted by Joshua and by 5pm, I had my car! This was so simple and the best experience when purchasing a vehicle. If I was to buy another vehicle, you bet your tail that I'll be calling Grace, first! I am now the proud owner of a 2019 Honda Accord! read more

West Hills Honda - Auto Repair Near Me - Bremerton, Washington

Worst ever. If you expect this business to conduct there paperwork handling in a responsible manner - forget about it. I purchased a vehicle 2nd week in may and it took them until June 14 to process the title to send to my state. Two weeks later my state tells me there was no title sent. I investigate and discover the title clerk forgot and was sending the title out overnight Fedex to the DMV. Great until I learn my DMV take 2-3 weeks to process incoming mail. Now it is July. My DMV will take up to 8 weeks to process the title and send me my plates. My DMV will only issue 2-20 day trip permits ()which have already expired) so I am unable to legally drive the vehicle I just bought. The moral: Don't prchase a vehicle out of state and especially from West Hills Honda. read more

Worst car experience ever! Over priced, no one ever calls you with updates, and it's taken 12 days to get my car back that just needed a gas line If you get Ryan as a technician ask for someone else. Made a bad experience turn into the worst experience, never coming here again read more

I had bought my Honda Accord GT back in 2019 at the Bremerton West Hills Honda dealership. There has not been many issues with it since I have had it since the 3.5 plus years since. But recently I had a bearing issue come up and it happened during a time of some other personal issues and it caused some very unneeded added stress. My new car warranty was already out. I was about to have to use some out of pocket money to cover the expenses, but Nina in the service department (who has always been above and beyond the call) found that I had a power train warranty that would take care of everything! I could not thank first her, and then the mechanics here at West Hills for taking care of my first fancy car purchase all on my own. Nina, you're really a five star rating service person!! read more

We would highly recommend purchasing a vehicle from Mike Columbus at West Hills Honda! We just purchased our third vehicle from there after having to get a new vehicle after a car accident that totaled our previous Pilot. It was an easy process to select a vehicle and get financing. Mike always goes above and beyond to make sure we are happy with our vehicle. Everyone we have dealt with over the years has always been friendly and professional. We are very happy customers. Thank you Mike and West Hills Honda! read more

West Hills Honda - 2023 Honda Pilot Trailsport - Auto Repair Near Me - Bremerton, Washington

We just leased a 2025 Honda CR-V Hybrid Sport from West Hills Honda in Bremerton. We had not been car shopping since 2013 and were just looking, checking out EVs and Hybrids at many different dealers as well as on-line. We were met by Martin, sales person, who answered all our questions and made numerous suggestions of vehicles that may be good for us. He brought many models for us to look at side by side. On the test drive of a CR-V Hybrid Sport, he pointed out all the features and how these operated. We were very impressed with the vehicle compared to other makes we had seen and driven. Martin and the rest of the West Hill Honda team made the process of obtaining a lease of the CR-V Hybrid Sport very easy. We thank Martin and the entire team for an experience that was very pleasant and professional. Kim and I look forward to driving this very comfortable fully equipped vehicle for many years read more

This location was nice, kind staff BUT tried to scam on a car sale. Went to a different honda location and offered me a WAY better deal and was able to leave with a car. read more

Nothing but scammers there make sure you do research on any car you want to buy and how much it should actually be going for because those guys will mark up the price for anything be careful with them and if possible just find a different dealership. I'm sure you can find the car you're looking for somewhere else. read more

I bought a used car from West Hills Honda on June 2. Today is July 24 and I still don't have my plates. My temporary ones expired the 17th. The 17th I was told they would overnight night them. I was also promised a second key fob. They were going to get it from the guy that traded the car in. I texted the sales person Martin he said he would make sure the plates were sent. When asked about the key fob he said the man didn't bring it in and he wasn't paying for it out of his personal money. I said maybe you should check with a manager. He said he would. I called Friday and was told they would check into my plates and have a manager reach out to me. It's Monday they are going to mail my plates today and check on the key fob. I'm going to call every day until this is resolved. All the old school thoughts about car dealers are true here for sure. Rating 1 star is too generous. read more

Joel assited me and my family from start to finish ensuring my kids were entertained with paper planes, popcorn and coloring books. While it started to rain harder. He drove all 3 cars right up next to the building to look, Made sure our experience at West Hills Honda was good. Thank to Joel and the rest of his peers that made our vist worth, leaving with a bigger family car. For our Growing family. Thank you. read more

Dropped my vehicle off and waited as soon as it opened in the morning and took them over six hours if not longer for maintenance. If I had not approach one of the workers and ask for an update on my vehicle. No one gave me a courtesy update how much longer it was going to be. Disappointed. read more

I had repair for my car headlight yesterday. They are contract to Sameday Auto scratch and dent repair. That was cost $350 just clean foggy lenses. That is way higher than what the price should have been. I understand it was a sublet but that price is uncalled for and discouraging to say the least. read more

I took car in for oil change and they said I needed new brakes I just had new brakes put on 2 weeks before REAlly!!!!!

Had to bring in the Service Manager, Ryan, to get any kind of decent service during our visit. Ryan was a pleasure to deal with and finished our service visit in an extremely professional manner. Ryan is the reason for 3 stars instead of 2. Gennifer, our assigned service advisor, claimed to not have received several phone messages; did not follow up on a text message that she sent (but was never received) to get the okay to start on my vehicle nor did she follow up on a phone call that she claims to have made either. And when we showed up to talk to her in person, she threw a horrendously defensive attitude about all of this clearing indicating that she was in no way at fault for the utter lack of communication. Additionally, being laughed at on the phone by Terry, that answers the service phone, was absolutely uncalled for and utterly unprofessional. IF I ever have to take my Honda in for service again, I will request a different advisor and will never work with Gennifer again. read more

Updated: to reduce rating back to one star. My wife's Pilot came with a service package that provided free services for a period of time. I specifically requested that it be the corporate plan that could travel with us as I am active duty. I paid for it. I got their local stealership plan that left me without when I got to the next place. I called them for help and they said there was nothing they could do. Seriously, thanks for the fleece job. Buyer beware. Previous review: I bought my wife a Pilot on Veterans Day and had a much better experience than my previous one. Steve P was my salesman and he did a pretty good job of maintaining a low-key, no pressure experience. There was some arm wrestling towards the end over my trade and the price of the Pilot, but I suppose that can't be avoided when working with sales folk. In the end, I felt good enough about the sale that I let them talk me into all the coverages and warranties in the finance office. I normally don't entertain that stuff and felt the remorse as I signed for an additional 5K added to the total. read more