Pretty awesome store! Went there to get a key for my wheels. Attentive and courteous people!read more

Dean went above and beyond his call of duty. He even came out to the parking lot to lend a helping…read morehand. Now that is customer service!

We came in We had a little bit of issue with a battery unfortunately the staff on duty could not…read moreauthorize OK for warranty return called district manager, Nicole Palmer after hours within a few minutes she called us back and took care of the situation. Thank you so much really appreciate it. There's a reason we've been doing business with AutoZone for many many many years.

Great experience getting a variety of items. Jeff was super helpful and made it painless!read more

I go to the autozone in bremerton Washington all the time to buy my parts and rent tools and never…read morein over a year did I have any problems.. until this week. I rented two sets of tools to fix my water pump paying over $160.00 rental. Half cash and half debit card. Two days later returned both sets of tools and got $76 cash back and the rest returned to my cash app card and bank card, then noticed that the money was deposited but then taken back off my accounts. So I got hit for over $80.00 by this company plus I was shorted $6.00 total. So I ended up not even getting all my money back.. only half. And to add insult to it all I walked out of the store after buying an $8.00 socket and the alarm went off as I left and the dude followed me out the store and accused me of stealing. I emptied my pockets and they took the security tab off the tool I bought and scanned it again really fast but they continued to accuse me of stealing. But I'm the one missing$80.00. Never go here. It sucks.

Everyone is always super friendly and helpful. If I need a light on my car replaced they gladly do…read moreit. Not very mechanical. Big shout out to Justin who last time replaced my rear brake like light and Willy who recommended a great oil change spot that I had done that day at a great price! I appreciate all the staff. Ian

These folks are GREAT! I needed a specific part to fix a ladder. Not only did they understand what…read moreI needed but they found the part in simply minutes! Thanks everyone! The guy from Lowes said he didn't have the part but to come to West Bay Auto Parts because there would be people here who would know what I needed. And he was right!

Purchased a headlight for my car from here and the service was top notch! Although they are not…read moremechanics, when looking up the part number there was some confusion as to whether the part was in store but he knew which one I needed and installed the headlight too! I thought I should replace both but he let me know it was not really necessary, I appreciate a salesman that is more concerned with me getting the most out of the one it have rather than trying to boost his store sales. $11 later I'm rolling with two headlights again :)

I took my truck there for a lift and a new cam and alternator. Along with my Suzuki Rm 250 because…read morehe said he had new tires he would mount on it for 20$ a piece. Should have been a couple weeks wait at most he never answered the phone, then he said he needed more money so i transfered it thinking he was just having a tough stretch. But g*d damn 6 months later after having to rent a truck and a bike for a vacation I finally cotrner him at his shop, get my keys, and see most of my crate motor was gone, the new Black Rhino wheels, recaro seats , Memphis audio, and carbon hood were gone , As well as my pain prescriptions that were in the console, Bike And trailer .. gone and they were in the shop the entire time . I went by every couple days and never saw it outside .good to see this p.o.s. thief is no longer in Navy Yard City. An absolutely worthless m.f.er. He took so much of my money and parts from my baby, and my bike I had gotten from my best friends sister after he passed and a borrowed trailer. And put broken and stolen garbage in my my truck, and took so many of my things out of it , while it was in his yard. And then

So here is a story of a novice (me) who was about to buy a lipstick on a pig rig (1973…read moreInternational Scout II) and Back Country Binders saved the day! I call the head guy there ( I call him Dr. Scout House lol). He spent so much time helping me understand what to look for in an International Rig. He saved me from a financially bad decision and now I have hired their team to build a Scout for me. The experience so far has been outstanding! He knows every inch of International Scouts! Hire them for a build, for parts, or for inspections! You will not be disappointed.

I used to love cliffs. Now they are not the same. They will send you out on a bike that is totally…read moreunsafe to ride and try to blame it on you. I am fortunate that I didn't lose my husband to their negligence but we won't be coming back. And if you try and bring it up they try to deny that there is any problem several times before even bothering to look at it and find out this should never have been on the road.

Worst business practices from a motorcycle dealer I've received in my 20 years of riding…read more I took my brand new M109 here to have an aftermarket exhaust installed after calling prior to. I was told it would take an hr or no more than an hr and a half to install. Well I arrive and the total bill was over $375.00 and 3 plus hrs of labor. DO NOT go here as you will be overcharged. I offered to meet them half way between the quoted price and their price but they would not do so. The manager stated he would rather uninstall my exhaust based off of principal. What a slap in the face. I said fine when can I pick it back up and was told they are really busy and don't know when it will be ready. This is how military members are treated at this so called dealer. Save yourself the hassle and go to another dealer!

Bryan and his team are true professionals! They care about their customers and go the extra mile! I…read morewill shop no where else for my car needs!

very great customer service especially from the manager really great crew here I def recommend…read morecoming to this napa

I go to this store because it's close to my home and they recycle engine oil. I have worked in…read moreshops and behind a parts counter before. Saying this, I fully understand that parts stores don't pay the best, but I also feel like if a company is in business to sell auto parts, I'd hope they would put staffing with knowledgeable people in their business model, even if it means paying more to get better. I've primarily shopped at this store for parts the entire 10 years I've lived in the area. For about the past 5 years they've had a woman working there with horrible customer service skills. One time I was looking for a molded heater hose and was given the ok from someone behind the counter to go down their hose aisle in the back to match up what I was working on because they didn't have what I needed by application. While down the hose aisle, this female employee was stocking the shelves in the same aisle. I asked her if she thought these two hoses were the same diameter and she freaked out, as if I was trying to corner her and force myself on her. That's right, me standing 12 feet away on an aisle with openings on the each end apparently violated her space so much that she needed to have a full blown episode over it. Fine. I continued to shop at this store, but avoided her as much as possible. Generally, she was outside smoking in front of the store each time I came, so never really had to interact with her too much. Recently, I visited the same store to pick up an air filter. When I walked in, there was nobody at the counter, so I found the filter myself, then went back to the counter to pay. There was still nobody working the counter or on the floor. I could hear the same woman taking on the phone in the back. Myself and a few other customers waited for a few minutes, then I called the store's phone number. It rang a few times then I heard someone pickup and immediately hang up. So I called back. The woman who freaked out on me a couple years ago answered. I said that I'm at the counter and would like to give her some money. She said "ooooh kaaaay, as soon as I have someone available they will be up" then promptly hung up. I tossed my air filter behind the counter and left. I went to O'Reilly's and paid less. I don't really see myself coming back.

wish I would have gotten your name. but female manager here is amazing!! very helpful and willing…read moreto go above and beyond to help!! will definitely come here again.