Very knowledgeable and helpful staff. We took a car battery for testing, got the results and also…read moreadvice regarding our car problem. Very nice!

My headlight was out and I went in to get a new bulb. The "manager" was behind the counter. Store…read morewasn't busy. I told him what I needed. He never once smiled. He acted like I was bothering him. Asked me if I just needed a standard bulb. I said I assume so. He walked out to check never saying anything to me. He opened the hood, slapped the car and said you have a coolant leak I can smell it. He never once made eye contact. We walked back in and that was it. So off putting. I've heard that they have great customer service here but not that day. So I make an appt. to take my car in to check for a coolant leak. Had to arrange a ride. They called and told me my coolant was fine and there was NO leak. Maybe he shouldn't have assumed he knew what he was talking about. I took my car in for nothing. And if he had phrased it differently like maybe I should have it checked I wouldn't be so upset about it. He stayed it as fact. I am a customer and not an auto tech. That's what they are for.Just a horrible experience.

Never reviewed an auto store before but hubby went in for new wipers and a new air filter... the…read moreguy followed hubby out (he wanted to see our truck... he's a Toyota guy!) and offered to put everything on for us in the parking lot. Great customer service! We will be back!!

My husband does the shopping here and he seems to like it so I'm giving it four stars! Ha Ha!…read more Just kidding!! I'm merely giving it four stars because as I sat in the car waiting for him to pick up an automotive item (which didn't take but a minute or two so they must be super fast in there), I couldn't help but notice the advertisements on the front door we were parked in front of! In my book, any place that advertises multiple ways to get a discount is the place to shop! AAA Discount, Kitsap Card AND, better yet, Military Discount! Love our local Westbay NAPA store!

Really nice and knowledgeable folks behind the counter. Ordered light bulbs for my boat. They…read morecalled me the next day- would use again.

John helped me replace my battery today from this store. I currently have a broken shoulder and…read morecouldn't have done it myself. John went the extra mile for me - thank you for your kindness!

Ordered a Flatlink from Northridge 4x4, it was missing the snap ring. Contacted their customer…read moreservice via email, and they went above and beyond to make sure I was heard and spent a lot of time updating me on getting me the snap ring delivered, even though it was such a minor part. Thank you Samantha S. with their customer service! They were polite and courteous. Will order again from them.

Couldn't have been a worse experience dealing with them. They shipped me damaged boxes and…read moreobviously used parts; they blamed UPS and blamed Teraflex, but took no accountability. It's quite alarming that the owner is such a combative person, too. I had two shipments with 3 different parts; two arrived clearly used and with damaged boxes. I tried to call; their customer service agent was "too busy on another line" was what I was literally told, and was told I'd get a call back. I never did. Their customer service took 3 days to respond to emails, so I did a chargeback. They falsely advertised new goods for sale and sold me very obviously used goods for a premium. I'm under no obligation to appease them or work with them. They did a "return to sender" on my package that was set to arrive the day they did the chargeback. They're scammers through and through.

I have worked with Megan and the team and they have gone above and beyond to help. I would buy from…read morethem again.

do not buy anything from these assholes. bill more his son…read morebilly and son t.c. bought a 100k + sany excavator in 2022. billy lies to us when he sold us machine. said they were a forestry company and could facilitate all our business needs. and that they had a fleet of mobile mechanics that was the first lie. he sold us a machine. we spent another 14k or more setting up maxhine to operate a fecon mulching head. we ordered a forestry cage for machine and had them plumb it up to run machine. bill sent me down to his shop to have jim his mechanic at the time show me how they had set the machine up so i get there at 8:00 in the morning jim comes out of the shop i asked him if he has a minute he takes one look at me and tells me i don't have time for you today mother fucker??? i give bill a call and ask him what's going on why is guys talking to me like that all he tells me is he can't fire him because he can't find anybody to replace him no apology no nothing. so they continue to set up the machine which they've done wrong there's rubber hoses running down the side of the boom which they guaranteed me at the time they'd have hard lines for it you don't put rubber hoses on an excavator boom. they put the wrong forestry cage on it took him a year and a half to get the right one and then switch it out they didn't know how to install the lexan glass i had to actually design and show his guys how to install it. this is a company that says they're a leader in the forestry industry what a joke. so now i have issues with the machine the sprockets have terrible wear on the side of them (sany saying that it's from driving on side hills) the worst spots are continuous on the side of the sprocket and not something that is happening occasionally, the gas tank foller neck has rusted out. the hydraulics are super jumpy and the machine tracks severly off to the right after 3 years of arguing with these guys they're just telling me it's all normal that it's not manufacturers defect. so then i tell bill look i want to trade it in and get a new machine a bigger one just the other day and he tells me that he can't take my machine in on trade in because it has too many issues that sany refuses to fix and he can't sell it to somebody else. nut doesn't mind sticking me woth it. bill moore the owner and i have made videos inspecting other machines with him telling me that all the issues on my machine aren't normal where that he believes sany should fix them. nit refuses to fix them and deal with sany. so the guy that sold me the machine won't take it in on trade now and it still has a warranty on it only has 1900 hours on it because sany's refusing to fix any of the problems that he agrees are not normal where that they're manufactured defects so at this point we're fileing a lawsuit against kitsap tractor to for e them to di the right thing. again don't buy anything from this guy unless you want to get ripped off their mechanics aren't even certified diesel mechanics let alone certified sany mechanics mechanics. oh yeah they sent kut brand new machine woth a used ram dor the thumb and it bent the forwt day. teied to tell me it was new. my wofe actually noticed it had been painted over the serial number. then billy his son admitted that they put a used ram on it because the thimb i ordered wasnt in yet. it took 3 years ro het the right thumb??? so unless tou like getting screwed over and pissed off dont buy a sany. i wouldn't buy anything from these guys dont support a company that sqrews its customers over like that.

Highly recommend Blue Canary. My old girl Carlani 2011 Q5…read moreEPC light came on , she wasn't feeling well, lucky for facebook .. ask for recommendations , Clint Ramsey posted he does Audis did my home work called Blue Canary first thing in the morning . They said to bring it in with no appointment , I was happy and one lucky first time client. They did a diagnostic first and let me know what was the problem then call me to let me know what was wrong and what needed to be done at the same time chk to update my oil change .. it was time for Carlani oil change.. he gave the price how much it was going to cost before they fix the problem. I was happy with the price and happy with the service. Save me gas and time to drive off island for my yearly service. Praise the Lord! Plenty Mahalo team Blue Canary, When Carlani falls apart again will go with Team blue Canary..

There was one major issue. I told the owner that I was going to be taking my car on a long road…read moretrip and I needed all the safety checks done, tires checked, oil changed etc etc. When I went to pick up the car I specifically asked him about the tires and he said they looked good. Part way on my trip the sidewall of one of the tires gave out. The tire repair shop was flabbergasted to find that my tires were 25 years old. I had absolutely no idea they were that old (I did not put the tires on the car, I bought it second hand). I was relying on Blue Canary to do the paid for safety checks for me. When I returned to Blue Canary and told the owner (manager?) what I had discovered he definitely did not act surprised, dismayed, or even apologetic. He said he doesn't typically check the age of the tires. Something that several tire experts I spoke to said should be one of the first things done! It is extremely fortunate that I did not end up in a serious accident. I definitely would never rely on his assurance that things were taken care of and safe. In addition to the subpar service related to tire safety I also paid a considerable sum of money to have my engine cleaned. It definitely was not cleaned (didn't look like it had been cleaned at all). A rodent deterrent pack had been put inside the hood.... A very EXPENSIVE rodent pack since it appears that was all my expensive "engine cleaning" involved. He did offer to re-clean it when I got back to town and he was willing to do so when I brought it back in. However when I started talking with him about the situation with the tires I got totally disgusted with his attitude and left. I will not be back. And if you are concerned about anything that could be related to safety I would be cautious having it serviced by Bainbridge Blue Canary.

Overcharged, didn't fix the original problem, took a long time, and spun me a tale of lies to…read morestring me along.

I have had so many mechanics over the years and these guys are my new favorite. Reliable. Honest …read more Incredible diagnostics Grateful I found them

I'm very happy with the service I have received through multiple oil changes and safety checks over…read morethe past few years at Jiffy lube in Silverdale. The wait is reasonable and the drive through set-up well organized. I've always experienced friendly, helpful, knowledgeable and efficient service at this location. At my most recent visit I was especially impressed with the team effort, helpful communication, positive demeanor and genuine kindness of the staff. Assistant Manager Jason, and lube tech Misha were excellent and I was happy to recognize stand-out manager Rory from when I used to visit the Jiffy Lube in Sequim a few years ago--knowledgeable and very experienced!

They didn't try and sell me anything I didn't need. Went for battery test once and a transmission…read moreservice another time. Both were good and not needed.

Hi- we brought two cars in at the same time, Renegade for a repair and an old BMW for a downpipe…read morechange. Both vehicles were completed before the original eta and they arranged local driver drops and delivery. Guys were great and even came in on their weekend to make it happen.

I can't say enough good things about The Wrench! From the moment my husband walked in, John the…read moreowner and his staff was friendly, professional, and truly cared about helping me. They took the time to explain what was going on with my car in a way that was easy to understand, no upselling, no pressure, just honest work and fair prices. The service was quick, the shop was clean, and I felt confident that my car was in great hands. It's so hard to find a mechanic you can trust, but The Wrench has definitely earned my business from now on. Highly recommend them to anyone in the Silverdale area looking for reliable auto repair and amazing customer service! Thank you John for everything you did for our car!