They were amazing - I would absolutely recommend. The customer service was excellent. Everyone was personable and polite, an absolute pleasure to work with. I had some off-the-wall requests and they were taken care of quickly. They understood my needs and constraints and were more than willing to work with me to get exactly what I needed. I will absolutely be coming back here. read more

Fix Auto Poulsbo does super work and customer service is impeccable. They take the worries and concern away that makes your experience less stressful. read more

My new, paid for, 2021 Hyundai Tucson was rear-ended by a Tesla in late September 2021. Sustained some panel, bumper, and exhaust system damage, and the blind spot monitoring system malfunction. Covered by the guy's insurance who hit me, and the damage came to a $7,500 repair bill. I cannot imagine what his bill came to because his Tesla was completely crushed front end hood and sides. Anyway, this accident is the only reason I learned about, and had to visit, Fix Auto. My initial encounter upon walking in the door was with service manager, Dan. He was awesome. Down to earth, able to explain how it all would work in easy to understand terms, professional, and exuded genuine caring. From start to finish, top to bottom, the company took great care of me. They made everything easy from the car rental, to the ongoing communication between us, they way the dealt with the insurance process and providers, and the handing me the final paid receipt. My car looks pristine. One would never know that it was in an accident. I have Fix Auto and Haslewood Hyundai lifetime warranties on all the work. Fix Auto took it to Hyundai for calibration of the blindspot monitoring system The only reason I'm giving this company 4 stars, and not 5, is because when I got my vehicle back, the blindspot monitoring wasn't calibrated quite properly. When I called to let them know, I was met with a response that was more than skeptical. The guy who took the call (not Dan) was stunned that there could have been a flaw in their work. Honestly, I prefer to be met with immediate openness that I have a legitimate concern instead of push back when I raise an issue. They missed on this point and it bothered me a lot. Anyway, I can recommend this place highly. They are on my insurance company's approved list. USSA has taken care of my needs for nearly 35 years and though they gave me a choice of approved collision business to consider, I'm glad I chose Fix Auto. Hopefully you'll never be in a collision, but if you are I hope that you are safe. And if the car is not totaled give Fix Auto the chance to restore it to looking and running like new. I think you'll be happy. read more

Fix Auto North Kitsap - Body Shops Near Me - Poulsbo, Washington

Austin at Fix Auto in Poulsbo was knowledgeable, thorough and good with communication. They were able to repair my car in the five-day week that was booked but not promised, and they didn't have to keep the car longer, which saved me rental cost. There was one issue with sensors not being properly programmed and that was corrected when I brought the car back in the next week. So I would recommend this business, but be aware that they can take longer than expected for any number of reasons. read more

Someone hit my car in a parking garage. I called Fix auto for a WRITTEN estimate and spoke to Julia. They gave me one to "repair" a rear quarter panel on my car. Called them and told them it needed to be replaced and to please update the written repair and sent them a copy of the estimate from safeco. They refused to rewrite the written estimate (laziness I assume) and just said they would go off the safeco estimate. Julia was very short and rude and not helpful, someone else called me from their shop to try and explain things, but they're not comprehending my situation and I got frustrated they could not understand I needed a WRITTEN estimate to send to safeco. I decided not to use them and move on. She was pushy and I would never have chosen to work with someone that does business like that or thinks it's ok to treat a potential customer like that. 5 min later I get an email from Julia telling me I was rude. LOL ok Julia. Maybe do what your customer is asking for or have a little empathy. I DO NOT RECOMMEND THIS SHOP FOR ANY REPAIRS. read more

I'm still waiting (3.5 weeks) for an Estimate from Calliber Collision. I gave up and took our fleet vehicle to Fix. I was greeted by great staff, estimator was on time, explained everything in detail. Before I returned to the office, the estimate was in my email. Incredibly impressed with all aspects. Friends have raved about the work done by Fix. They have our business now. read more

A big thank you to Chris and the team at Fix Auto North Kitsap. Both times I've recently needed repairs; Chris has gotten me in quickly, wrapped up the job on time and it's always looked great. Highly recommend this shop. Jon G. read more

Absolute worst experience ever, 21 days to paint & replace 3 parts. Sat in the parking lot for 8 days waiting parts while I have to use a rental. read more

This is an outstanding business! They were cheerful and professional from beginning to end, with much appreciated nightly updates on their progress with our car. Would definitely use again and highly recommend! read more

Pros The body work matches up perfectly to the original color and body can't see any damage scars. Bonus they washed and vacuumed my vehicle Cons It seemed expensive Long wait time for service they book a few weeks out. But the days quoted for in the shop were accurate. read more

I stopped here on the recommendation of Les Schwab ... I needed an estimate for a super loud "popping" noise that my car door made every time it opened and closed. The estimator came right out and looked for a second. She went and asked a tech/mechanic to come look. He did so, immediately. He pulled a wrench out, tightened something and said, "You have a great day!" ... I was floored ... service with a smile, above and beyond customer service, and wouldn't take a penny. You can bet this is where I will come when the time comes for auto body issues in the future! Well done, NK Auto Rebuild! read more

I am so pleased with them! I loved the frequent email updates on the progress with my car. My car is back to looking brand new. I have to agree with many of the other reviews... work is excellent and the customer service is exceptional. I would not hesitate to recommend them to my friends. read more

Did some damage to my rear bumper; FIX has always been my "go to" shop for damage repair on my cars and once again they didn't let me down. Courteous service from start to finish, repair cost was fair and completed at the time promised, so I couldn't be happier with my repair and the experience at this shop. Thank you Travis and the gang... you deserve my praise. read more

Exceptional customer service and excellent body work. Accurate estimates, timely repairs. Highly recommend

Did a great job repairing my vehicle, completed the work early, and sent daily texts updating me on the repairs. Would recommend!

A total nightmare . Go some Where else. Almost six weeks . I have never seen anything like this. I worked in the mechanics trade 43 years . This is doomed to not continue read more

Fix Auto North Kitsap - Left out, missing and defective fasteners front , back, top and bottom 20 plus. I had to help them on their hoist. Lock washers - Body Shops Near Me - Poulsbo, Washington

These guys have fixed our car 3 times as my daughter keeps getting hit by other drivers. All 3 times the service and the work have been above and beyond, they even cleaned the inside of the car [i'm so sorry to the person who had that task]. We got our vehicle back fast and they made all the arrangements with insurance. I highly recommend this excellent service for anyone looking for collision repair. read more

I hardly post reviews to Yelp but I had to rave about this shop, they do amazing work. I have unfortunately had repairs done by other body shops and never received the care and concern and high level of professionalism this shop brings. The quality is top notch and undetectable. This place you can trust. They update frequently, I never had to call. I requested updates via text and this was very smooth. Keep up the friendly service and I hope I don't need you soon. read more

I highly recommend this business. They demonstrate efficient, professional and caring service. I had my estimate done on a Tuesday, dropped off the car that Thursday night and had it back on the following Wednesday. They submitted the pictures to my insurance and made it so easy on me that I really had no stress at all. They also had the car ready earlier than promised. The workmanship was flawless. My husband is into restoring cars and is very picky and he could not find a thing to complain about! read more

Professional and quick. Everything was completed on time and per quote provided. Thank you!

My Lexus was rear ended and North Kitsap did a great on the repairs and handled all of the insurance details as well. They also went to extra mile and cleaned my car! I would highly recommend them if you want quality repair work in a hassle free way. read more

Everyone at NKAR was so kind and extremely helpful throughout the time my vehicle was in their possession! I got in to a minor fender bender and took my jeep here per the recommendation of my insurance company and I am so glad that I did. They called me frequently with updates even if was just to tell me that my vehicle made it in to the shop and they were inspecting it. They had to take my jeep to the dealership to have some censors re-calibrated and I ended up having some issues with the dealerships customer service and they profusely apologized and reassured me that what the dealership said was incorrect. They were also VERY accommodating when it came time to pick up my vehicle after hours since I work in Seattle and couldn't get over there before the shop closed. Couldn't have asked for anything better. read more

This place was amazing. My car took some front end damage right before I had to deploy. I asked to drop it off and have a friend pick it up. When they found out I was military they gave me a big discount and did more then I had asked. It was an indescribably wonderful welcome home gift. Thank you so much. read more