Jaeden was great to work with. Got me in and out sooner than I thought possible. The work is…read moreexcellent. It's back to brand new. I highly recommend Caliber.

They did an excellent job repairing my car after I hit a deer on a rural Washington road. I live…read morethree hours south in Portland, so had to rent a car to drive home, and it took about three weeks to repair the car, which was completely crunched in the front. The whole time Mark stayed in touch with me, sending me email updates on the status of the repair, which I really appreciated. The staff was very kind and capable. It was a very good experience overall.

I was told to come back for items to be fixed that wasn't completed when they had my car. By the…read morelook of the place on the inside........it looks like they are closed for good!

Would absolutely recommend. They did a great job at a fraction of the price I got quoted by…read moreSeattle body shops. I don't know why people say they had bad customer service, everyone was great, honest and hard working.

I have been here many times for a couple of my vehicles. Today was the second time they did a quick…read morerepair for me at no cost. I've always had the quickest service and the most polite people working from the front desk to person working on my car. Thank you Ethan and Travis!!

Amazing service, would like to give steve a big shout out. took my car in to get the rear bumper…read morelooked at and after looking at it, it took Steve 15 min to fix it. quick and amazing service thank you Steve.

We used this shop for collision repairs and selected them based on their reputation and insurance…read morenetwork status. Our vehicle was dropped off on December 2, 2025 and picked up December 29, 2025. Upon pickup, we discovered multiple personal items missing from inside the vehicle and new interior damage that was not present at drop-off. We immediately notified management, who stated they had no information and agreed that filing a police report was appropriate. A police report has been filed and the matter is being handled through proper channels. I'm sharing this so others are aware and can take precautions when leaving personal items in a vehicle during repairs.

Our car got rear ended and it was a few months before they were available but it was worth the…read morewait, car is excellent.

Had my Dodge repaired by Fix Auto in manchester in 2024 after hitting a deer head on . I went to…read morethem due to the fact they are a stars shop through my insurance so I would have a warranty after repairs were done . I got my Dodge back after Christmas one week later after getting my vehicle back my dodge started shifting strange and stopped in the middel of the road I was turning onto . Got to a safe place and called fix Auto to have a tow truck come . The women in the office tride arguing with me I could potentially have to pay for the tow When previous repairs were done my transcooler had to be replaced . Fix Auto didn't connect the lines properly and I lost transmission fluid all over the inside of my vehicle and on the ground. My vehicle was repaired and less then 48 hours later my vehicle broke down again and another repair was done . June 21 2026 my check engine light came on and my vehicle went into limp mod . Took my dodge in to a local machine and gave them the back story of all the issues that occurred from when my vehicle was repaired by fix Auto . A scan of my vehicle was done and it reported something with my transmission. The machine suggested for me to take it back to Fix Auto . I made and appointment and took it back The machine test drove my Dodge came back and spoke to the women that works in the office outside. The machine said possibly transmission failure. Moving foward I contacted my insurance company and my claim was re-opened Recived a email from fix auto stating they arew and I have put 20 thousand miles on since . My insurance had me take my vehicle into the local Dodge dealership in the findings it states I need a new transmission and it was damaged from possible transmission fluid loss my vehicle was deemed a total loss from my insurance. I would never recommend this shop to anyone to have repairs done on their vehicle . I find it odd none of the previous two women that I delt with in 2024 and in 2025 work there anymore and neither dose the mechanic that worked on my vehicle. They didn't hold themselves accountable for damages they caused to my transmission. I have a DTC scann from January 2 at 1030 am showing permanent gear ratio 5 defective and at 11 30 am that day a write up stating my vehicle was repaired. At the time I didn't think anything of it I am not a machine and honestly thought it would have been brought to my attention shame on me for thinking that. Horrible shop bad ethics, and very unprofessional.

I live in Seattle so it was a drive to get to Port Orchard. My Tesla Model Y had some door and…read morequarter panel damage. There are a limited number of Tesla certified body shops in the area and many have very long waits for service. The one shop in Seattle that could get me in could not agree with my insurance on the cost. My insurance suggested Fix Auto as "a Tesla-certified shop we have been able to agree with in the past". Everything about the experience was smooth. I spoke by phone and they sent me a link to upload damage photos, and they made their repair estimate from that. Once they had the car there were additional costs discovered but they were able to get them accepted by my insurance with no cost to me. I was able to drop the car off for repair after hours (since they're so far away!) using a gate code they emailed to me. They have an automated text system that sends updates at each stage of the repair. ("Your repair is on time and moving to the paint shop!") They got the job done sooner than originally anticipated. I literally cannot tell that anything ever happened to the car. It's beautiful. As a bonus, they work with the local Enterprise Rent-A-Car so I was able to just leave my rental at the repair shop and they checked it in for Enterprise. When I had questions through the repair process, they were easy to reach by phone and helpful. As for cost, it was all covered by insurance, but the numbers were big. Fix's initial estimate was about 30% less than the Seattle shop, but after the additional costs were added the two bids ended up almost identical. (Of course, the Seattle shop probably also would have come up with additional costs.) My advice overall: Don't damage your car. If you DO damage it, go to Fix in Port Orchard. They were outstanding.

I picked up my car yesterday after a door replacement and hood painting. They did a great job. It's…read morebeautiful once again!!! In addition to fabulous workmanship, Brianna and Hannah were kind spirited and friendly. I received texts almost every day to Inform me of each step of the process and that delivery date was on track. I highly recommend Carstar John's body shop.( I've already passed on a recommendation to a family member) give 5 stars that button isn't working.

Big thank you shout out to Melissa at Carstar John's…read more A deer destroyed my front end almost two years ago, and then my husband backed into a concrete traffic pole (which we decided to pay for privately). We finally made a claim with Farmers and chose Carstar John's because it is one of their preferred shops. From the start, they were extremely professional. Melissa greeted us, did a quick estimate, and explained clearly the difference in pricing between the insurance portion and the private pay portion. The pricing seemed reasonable, and we were given a 2 week time frame for completion. I was surprised and happy to receive regular text updates on the status of my repair. And when one part was particularly difficult to find, Melissa constantly updated me on the progress of her search. (She said she had to place 4 different orders around the country to get the right part.) I found out today that the text updating is something unique to this Carstar shop. And when I called because I was concerned about the security of my handicapped placard that I had forgotten to take with me, Melissa assured me that they keep the car locked up tight, but nevertheless didn't hesitate to tell me that she would take it out of the car and keep it safe in our file. It was there when we picked up the car. Even with the difficulty finding the part, the repair was still completed in two weeks. The car looks beautiful, both the front end deer damage and the rear husband damage. The bill came to almost the exact quoted amount, and they took my credit card without charging the processing fee percentage to me. My final surprise was the car washing. Melissa had told me that they would wash my car, but when I got into it, I saw immediately that the entire interior had been thoroughly cleaned and vacuumed as well. I have a 3-year old grandson and a lab, and I remember how gross the back seat was. The car looks like it got a $200 detailing! All in all, I have to say that Carstar John's was an amazing experience. I highly recommend their body shop.

Luckily we haven't had a lot of need for Jim's services. But, he and his associates have always…read morebeen there for us when we have needed them. Whether you are restoring your vintage Chevy or working your way through an accident repair, Long's should be your first stop. Jim's easy going manner make him particularly useful when your recovering from an accident. Face it, these are particularly difficult experiences. First, dealing with the stress of the accident, possible injuries and insurance claim(s) are difficult enough. By the time you get to repairs, you just want it to go away. This is not the best time to rush! Take your time to understand your choices and, by all means, give Long's a chance to help!

After accidentally cross threading a bolt on my trunk, and the breaking the head of the nut off…read morewith no way to remove it, Jim and the team got it out within an hour for a reasonable price. I worked on it for 3 days beforehand. 10/10, these guys are awesome. Thanks for helping me, and I'm happy to finally have my car back!

So I moved to the area and I was looking to restore my 1967 Camaro. I found this company and…read morethey're like that hidden gem in a community. Great service, ,trustworthy, reliable and honest. They did an amazing job doing a complete ground up restore on the paint and trim for my Camaro. So it doesn't surprise anybody that the minute I had a car accident on my 2018 Honda pilot that I called them up sure enough they fixed everything timely and cost effectively and kept me updated along the way. There was a little problem afterwards they told me to bring it on in and check it. It might've had nothing to do with the car accident but they were kind enough to quickly fix it just in case, it might've been with a trim section, I can't tell you how happy I am with their service. I refer everybody I know to them.

I have had good work done here on many occasions and my last service was just as good as my first…read more I will continue coming here for my auto body needs