Went to Uptown as one of the preferred providers for GEICO (the other guy's insurance) and was extremely happy with the level of detail and customer service! The repair itself was a fairly simple replacement of the rear bumper shroud and at least one mount, but they also painted to ensure paint match on my ten year old vehicle. The repair looks great! They even took the time to wash the exterior of my car, as well as a vacuum and clean of the interior! I hope that whoever the poor soul was that had to clean the inside of the minivan that carries four small kids gets proper treatment for the almost assured exposure to god-knows-what that my kids have drug into and left in the back of the van! It was completely unexpected and an incredible surprise that they cleaned and vacuumed my car! read more

I was told to come back for items to be fixed that wasn't completed when they had my car. By the look of the place on the inside........it looks like they are closed for good! read more

Would absolutely recommend. They did a great job at a fraction of the price I got quoted by Seattle body shops. I don't know why people say they had bad customer service, everyone was great, honest and hard working. read more

First rate shop. I hit an animal at night on the highway. Not much damage but the bumper cover was hanging & the washer fluid tank was cracked. Uptown was able to fix it all, same day. $20 for clips & pins + labor. I'm happy. read more

I took my 2005 Mustang GT to Uptown Auto to have some dents taken out and to be painted. I have got to say the people at Uptown Sharon, Mike and rest of the staff are some of the nicest people. My car looks 'WONDERFUL'! The color is Screaming Yellow not an easy color to work with and I've got no complaints. Its just beautiful. I would stop by to take pictures so I can make a book to have when we go to car shows and Sharon would stop what she was doing to take me back to see the car. She would also send me pictures :) This car was a gift from my husband after I hit ice and crashed my other mustang so it means a lot to me. I thank all of you for your hard work. I'd recommend Uptown Auto to everyone, if I could give you more than 5 stars I would. Thank you all again. read more

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Terrible service rude and untruthful, bad work had to return car twice, way overpriced for the long wait and lies daily.

Terrible service terrible work. I'm surprised anyone has anything good to say about this shop. They didn't even finish their work and stole parts off me car! Rude manager too read more

I highly recommend Uptown Auto Body!! They are personable, professional and reliable. Hate to say this, but being a woman it is often so intimidating to have work done on my car and not feel like I am getting taken advantage of and sold on more than I really need. Uptown treated me with respect and honesty and more importantly did a great job - timely and affordable. I was so impressed by their entire staff - from the front counter to the owner. If you need work done, this is the place. read more

So far, not good. I will amend this review as this situation progresses. This is Geico's suggested auto body repair site. I was told on a Thursday afternoon that my car was finished and ready. I arrived Friday and it was not finished but I was told it would definitely be done by Monday morning. I returned Monday morning. It was not finished. I was told it would be done by 3 PM on that afternoon. I returned at 3:00 PM. It was not completed. I was told that it would surely be done on Tuesday, and that I would be called. I was not called and Uptown did not answer multiple calls and messages I left at on their answering machine or system....long story short... Still don't have my car. And, did I mention that I live in Port Angeles, and it is a 130 mile round trip to get to Geico's closest suggested site? 490 wasted miles and counting.... read more

I went to get an estimate for my side mirror that had been broken off a few months ago. When I went up to the desk to make an appointment to have it replaced, I was told that they would have my part in over the weekend and that I could drop my car off Monday. When I went in Monday to drop it off they hadn't ordered my part or put me in the system to be serviced. The lady at the front desk apologized and said that she would order in my part that day and would call me in about two days. I waited the rest of the week and the weekend to hear back. After not hearing anything I decided to call them and see what was going on. The woman who answered the phone was super rude... she snapped at me for asking for an estimate of when my part would come in and hung up. So I decided that I would check out caliber auto and they not only checked my car out for me the same day I called after hearing what happened but also got me in a week or so later for a better price. Caliber gave my car back to me in immaculate condition. Today after 2 months maybe almost three I finally got a call from uptown auto trying to schedule me. I totally get that because of the pandemic that parts take longer to come in. I gladly would have waited if I had just been communicated with and if the situation had been handled more professionally. I definitely wouldn't recommend wasting your time with uptown like I did. read more

Kudos to Uptown Auto Body! My son got hit on the driver's side and Mike and his team did an exceptional job on the repair. There was a question of whether or not it might be totaled (which my son didn't want, he loves his car ). Plus there was aftermarket trim that was no longer available. When we picked up the car, we were expecting a "hodgepodge repair" with the thinner original trim, that we had authorized. But to our surprise, the car was perfect, including the wider trim! Mike met with his team and brainstormed on how they could make it right. They ended up heating the damaged trim, molding it back into shape, buffing it till it was like new, and rebuilding the pins on the back to attach it. They definitely went the extra mile. We are so impressed with Uptown Auto Body! read more

Had my car taken to uptown after a geico customer hit me, they tried fixing things that had nothing to do with the accident making the fee to repair it just above the "total value" they totaled my car and when I bought it back, it was missing both the front and back bumpers, the passenger side trim, someone stole my dash cam, and now the car wont start, it cranks but won't start, I drove it home after the accident so the engine was fine until uptown had their slimy hands on it:) would never ever recommend this crap company to anyone. My car was a 2004 Subaru Forester xt read more

I was suggested to go here through my insurance company for a hit and run. It was sort of small for an auto repair shop, but I decided to give it a try. When I dropped the car off, I got call the next day if I wanted to get the front bumper replaced, so I decided to go for it. After 3 days, I got my car back with the brand new front bumper and on top of that, it had a car wash. The people that work there are very friendly and I'd like to give a shout out to Melissa and Mike for good customer service. Thank you again! read more

I had a minor traffic incident where I got rear ended at a stoplight. The other shop I got an estimate from quoted me $1400. When I brought my vehicle I'm to Uptown Auto Body they quoted the repair at less than $500. They had the part at the shop when I dropped off my car. The repair time was around 2 hours! And when I picked my vehicle up it was washed, waxed, vacuumed out and smelled amazing. On top of the bumper replacement. I will always recommend this shop for body work needs! read more

One reason to go Uptown is the first class service and superior follow-up, to make things right. The other reason is their new showroom where you can get lost in all sorts of car stuff, old gas pumps, a monster motorcycle, muscle cars, a wonderful kids' playroom. This place works from the front intake desk, estimators and the high quality of repair work. This is a first class operation and I recommend them unconditionally. read more

I am so happy I could burst! My little 2005 VW Beetle looks brand spanking new!!! This place is AMAZING from walking in and seeing their beautiful show room to the fantastic customer service I experienced to the final results... I'm truly at a loss for words! Shout out to Geico for putting it all together for me! What a team! Wow! My new windshield, my new headlight and the beautiful paint is amazing and it feels and looks new! I feel spoiled. Thank you and you have made a life time customer! read more

As we were traveling this summer our vehicle got hit in a parking lot. Uptown Auto Body got us in and repaired in a timely manner. The Customer Service and workmanship are outstanding. Their location is easy on and off freeway. They really take care of returning customers. read more

I brought my 1989 Corvette to them to do insurance work, they gave me a bid (#1) I was ok with. The insurance wrote me a check after I followed there procedure of getting another bid (#2) at another body shop of there choice. The payment given me was given off the #2 bid. There is a difference of the amount of money with #2 bid being higher. I called Uptown Auto body to make an appointment for the work to be done and they made that appointment for January 2023. A few hours later they called me and ask me how payment was being made and I told them I had a check from the insurance in hand and any work beyond there bid should go through me first because I have extra money to pay up to the amount of the check. I thought they would be ok with this. They then ask for a copy of bid (#2) this is not there paperwork. I said I would not give them a copy and I would pay them off there bid (#1) plus any amount up to what the check was wrote for other work needed. After that they would have to talk to the insurance company for any more money needed to fix the car. Uptown Auto Body was not happy that I would not give them a copy of bid #2. They canceled my appointment because I would not give them a copy of bid #2 to work off of (still not there paperwork) saying that they could not get parts for a car that old after giving me an honest bid for work to be done. They said we are not doing this and hung up the phone on me. Is there something wrong here? I don't think it's me! Just be honest please that is all I am asking. I see it as they are not living up to there bids given for work to be done. Have a nice day! read more

Recently had my main ride smacked, and my insurance suggested Uptown Auto Body to do the repair. So glad they did! Great work, nice service and local. read more

Second time using these guys and couldn't be happier! Friendly and quick we were pressed for time and they got us knocked out 4 days before they promised. It's a small touch but cleaning and vacuuming the truck out was fantastic and well above my expectations! As long as my wife keeps driving we will probably see you again soon. read more

UPDATE Since writing this, Geico (who suggested this repair shop) suggested that I go elsewhere to have the damage evaluated. The new place was very surprised that Uptown did this work because normally they are good. Apparently not in this case. The new shop found so many problems - they had to tear the front end of my NEW car apart to fix what Uptown had done. I'm sticking to my description of "shoddy" and adding "sh!##y" to the mix. read more

Excellent service, excellent followup, great result. Car looks like new. Partnership with Enterprise for a rental car is great and very smooth. Very happy. read more

Mike and the rest of the staff have been AMAZING to work with. My insurance company really dropped the ball with my claim and Mike has kept in contact with me and made sure everything has been taken care of. I highly recommend Uptwon Auto Body in Brem! read more

Poor communication .Requested work was not done and time quoted to complete was 6 days and took over 15 days with no updates. Would not recommend this shop to anyone. read more

They have a warranty on their work for as long as u have your car but good luck... They won't re-do their work on my car even though paint didn't match at all... I have a Nissan with pearl white paint... They repainted my bumper with almost plain white paint instead of pearl white. They're used cheap paint.. I won't take any of my car here again... Customer service is terrible... read more

Just got my car back. Looks better then before the tree branch fell on it. Everyone here was very professional and helpful. I have had lots of people recommend Uptown and I am glad they did. I will always recommend them to anyone in need of car repair. Thank you Uptown. read more

I was originally told it would take 10 days, then later 14. i was told the car was ready and I went to pick up my Prius after hours only to find they had not put the floor of the hatchback area back together and more importantly, had not adjusted the latch. The hatch would creak loudly when opened and took 3 or 4 slams to shut it. How anyone would think this was OK is beyond me. So I was left writing a note in the pouring rain and dark and leaving my car for another day. I might add that this place was pretty much forced on me by GEICO and was way out of my way to get to. I would never go back there and would strongly recommend others avoid it. read more

These guys are the absolute best. They do a completly professional job at the best rates. They have earned a life time customer in me. read more

I had my Ford Taurus hit and my rear bumper needed to be replaced. This shop did a fantastic job. Then two months later, my front bumper got nailed in a parking lot and I had Uptown repair that as well. These guys do a fantastic job, the best auto body shop in Kitsap County, by far. Jay read more

Last May, I turned in my convertible which was rear ended (hit and run victim) to Uptown. Eric, manager/estimator failed to list side door damage in estimate and as such never repaired although he agreed to repair initially. Vehicle name plates (Pontiac & Solstice) were found missing upon vehicle pick up, and this happened while it was under their custody. When on notification, Eric refused to reinstall. Upon my BBB complain, he publicly assaulted my character as someone to defraud insurance, to get something for nothing and insurance rate raiser, etc. This coming from manager of long established business in Bremerton is astounding. Customer, be aware of this bully and stay away. read more

This was my first experience dealing with insurance and a body shop but these folks made it painless as possible. They handled it all and everyone there was always professional and courteous. This is the kind of customer service we all crave. The work was beautiful as well. I highly recommend. read more

Awesome customer service! Uptown went above and beyond our expectations. We will use this shop again and refer them to our friends!

I had brought a pair of mirrors in on a Monday morning to get them painted to match my vehicle. Was quoted a fair price and left them to be done. The lady at the desk, who was very polite (my only real positive experience here), told me that they would be done in a day or two. By Thursday, I hadn't heard anything, so I called to see how they were doing and to see when they'd be done. The person I spoke to on the phone then told me that they hadn't even started yet, and that their paint guy would probably get to them "sometime next week or so". Wow, okay. I then went to go pick up the mirrors so I could get them done elsewhere. They clearly didn't value the business I intended to give to them. I get it- it's only a pair of mirrors, right? Maybe so, but if they weren't even going to be done at the date they told me, a phone call would have been the appropriate thing to do in the least. It's a shame too, as I have a lot of other little fixes and things I'd like for a local body shop to take care of, but one bad experience is all it took to make me look elsewhere. read more

I was pleasantly surprised by the caliber of customer service I received at Uptown. The staff was pleasant and helpful. I had quite a few questions about the work being done to my car, and called quite a few times with my concerns. The receptionist was patient and informative. The repairs were done quickly and the repair costs were very reasonable. I was extremely pleased with the finished product and comforted to know that the repairs are guaranteed if I happen to find something out of place. read more