So I came in for a interior detailing for my 2010 Cadillac CTS , baby on her last legs, but…read moreeverything electrical and engine wise worked great, my heater and ac worked , my radio had no problems , I came to pick up my car and they had already left for a mobile cleaning so I paid my invoice got my keys from the lock box and opened my car to a BEAUTIFULLY SPOTLESS car I ain't ever seen it look this good. I was SOOOO HAPPY AND excited to finally do something like this for myself and have a nice clean car, until I tried to use my Defrosters and heater and nothing is working, radio buttons make the heater turn on and off now, none of my radio or heater buttons do anything they are suppose to. I immediately try to troubleshoot and when I realize it's no good I message back Alex and let them know immediately, asking if this is normal. No reply yet , but I hope they will understand paying 450 for my car to be cleaned and it come out damaged even if it is older is not what a 5 star detailing services would do. Hopefully they will issue a partial refund so I can now go pay to fix my electronics . I will recording my cars now in the condition before and after any car service to a sound this in the future . Great detailing but there were multiple soaking wet surfaces where they just soaked it in cleaner with little care about how it seeps into the electric components. Update: will be going back in in Friday to have them completely dry out the interior and hopefully fully dry behind the button panels! Thank you guys for caring!

OUTSTANDING service!! My car was caked in dog hair and has not had an interior cleaning in years…read more These guys absolutely nailed the detailing and left the car in a brand new state. Ian was awesome and their shop definitely takes care of every single detail. HIGHLY recommend this place for an interior detailing.

We used this shop for collision repairs and selected them based on their reputation and insurance…read morenetwork status. Our vehicle was dropped off on December 2, 2025 and picked up December 29, 2025. Upon pickup, we discovered multiple personal items missing from inside the vehicle and new interior damage that was not present at drop-off. We immediately notified management, who stated they had no information and agreed that filing a police report was appropriate. A police report has been filed and the matter is being handled through proper channels. I'm sharing this so others are aware and can take precautions when leaving personal items in a vehicle during repairs.

Our car got rear ended and it was a few months before they were available but it was worth the…read morewait, car is excellent.

Got the parts and put my car back to new in just a few days. Was recommended to me a few years ago…read moresnd was satisfied then. And their quality is still outstanding.

Professional, kind, and knowledgeable. Communication between them and my Insurance went smoothly. I…read morehad a ride to and from the car rental agency. Their price and what my insurance paid matched with no surprises. The timeline between ordering parts and completion of the work was very reasonable. My car looks like nothing happened. When I picked up my car, they washed and vacuumed it. I highly recommend this business.

They do amazing work at an affordable cost. They give fee estimates. I love their work and prices.read more

I had my 1967 Mustang painted and the people at Bremerton Maaco did a fantastic job!…read more Thanks Guys

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

sent pics. lead nowhere. needed to come in for an estimate…read more Duh.......just say that, don't play the pic card. waste of my time.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I'm up in Tacoma visiting family and the splash guard thing above the front right tire has come…read moreloose and is grinding against the tires when I drive. I called Precision hoping someone might be able to help me get it secured so I can drive home safely tomorrow. They got me right in! Like immediately, AND they aren't even charging me. I am literally considering waiting until I come back up next month to have them do the necessary repairs. Highly recommend

I live in Seattle so it was a drive to get to Port Orchard. My Tesla Model Y had some door and…read morequarter panel damage. There are a limited number of Tesla certified body shops in the area and many have very long waits for service. The one shop in Seattle that could get me in could not agree with my insurance on the cost. My insurance suggested Fix Auto as "a Tesla-certified shop we have been able to agree with in the past". Everything about the experience was smooth. I spoke by phone and they sent me a link to upload damage photos, and they made their repair estimate from that. Once they had the car there were additional costs discovered but they were able to get them accepted by my insurance with no cost to me. I was able to drop the car off for repair after hours (since they're so far away!) using a gate code they emailed to me. They have an automated text system that sends updates at each stage of the repair. ("Your repair is on time and moving to the paint shop!") They got the job done sooner than originally anticipated. I literally cannot tell that anything ever happened to the car. It's beautiful. As a bonus, they work with the local Enterprise Rent-A-Car so I was able to just leave my rental at the repair shop and they checked it in for Enterprise. When I had questions through the repair process, they were easy to reach by phone and helpful. As for cost, it was all covered by insurance, but the numbers were big. Fix's initial estimate was about 30% less than the Seattle shop, but after the additional costs were added the two bids ended up almost identical. (Of course, the Seattle shop probably also would have come up with additional costs.) My advice overall: Don't damage your car. If you DO damage it, go to Fix in Port Orchard. They were outstanding.

Is your Tesla damaged? DO NOT BRING IT HERE! Simple repair to rear bumper languished for MONTHS and…read morethey did everything possible to make the process as slow and expensive as possible. They even charged me $105 to update the car's software (something you do yourself at home)! Also put a bunch of deep scratches on the rear window and claimed it was like that already. And the paint job is pure garbage and does not match the rest of the car. Seriously, just wait the time it takes to use the local Tesla-authorized shops instead of this place. They play a nice game of happy friendly face until something goes awry, then the fangs come out and they are nothing but cut-throat crooks. Don't believe their bogus responses either - it's a flat-out lie!

Mike was super helpful. He fixed a cosmetic issue w my car and was very professional and…read moreconsiderate!

Michael himself is friendly and cares. it turns out the wreck caused the frame to get bent. It…read moretook a lot of investigation to find it.

Extremely disappointing. Customer loyalty and communication are non-existent. After agreeing to…read morecomplete a basic project, then being put off for TEN MONTHS, they finally call and say they don't want to do the job. Completely unethical business practice and disrespectful in my opinion. I suggest you look elsewhere for a reputable and reliable body shop.

I've used Innovative twice to repair body damage to my car. Both times the work was done…read moreperfectly, done on time as promised and the price was great. The first repair I had done by Innovative was less than half the price quoted by a repair place in Bremerton. These folks are super!

These experts are so amazing they fixed my car and went the extra mile. They fixed a brake leak I…read moredidn't even know about . They are HONEST and will tell you the cost before they do the work. They are so nice and so professional.

Honest. Great communication throughout service. Would recommend to anyone looking to get repairs…read moredone on their vehicle.