This place is about as bad as it gets. It took 5 visits, 30 days, 2 rejections of unacceptable work, and $3000 for them to produce amateur quality work that I now have to take to another shop because my trunk won't close at all anymore. You're better off placing an ad on Craigslist then going here.
Update. I took my car to the body shop my insurance recommended and it's going to be another $2000. The new shop said my rear body panel is too twisted to fix.
GO ANYWHERE BUT GERBER.
Here's the long version;
The first time I went in to this location, I met with a guy, I think his name was Brian, to get a quote. He took a bunch of pictures of my car and I explained everything that was damaged. He said give them a few days and they'd get something sent off to my insurance and He'd call me to let me know when I can bring it in. I gave it about a week with no call. I called to see what was taking so long for a quote and he said he'd forgotten and he'd get it in tomorrow. 3 days later still nothing so I go in to see and they had no recollection of my initial visit. I point out Brian and say he is who I talked to. He looks around for the papers and ends up finding them on the top of his trash pile. 3 days later they finally cal me with a quote. I should've know at this point, but I try to be understanding of human error. Fast forward to the first time I go to pick up my car. The lady hands me my keys and I walk out to my car to inspect. It looks like they put on the wrong bumper, painted it poorly, and called it good. My trunk still doesn't open freely. I had mentioned during the initial visit that the lid should lift on its own and the pistons weren't able to move. I look around my car and find NEW SCRATCHES & PAINT CHIPS ON BOTH SIDES! and the bumper doesn't even line up. I go back inside and say, " That work is not good." The let and I walk out and inspect together. I point out the new damage, the misaligned bumper, the bad paint job, and the still unaddressed trunk problem. We go back inside and reference the original pictures to be sure those scratches are new. She agrees they are and says "We'll paint them but we're not blending it. For some reason I agree because i was already over them. She also says replacement bumpers rarely fit perfectly and the insurance company bought an aftermarket bumper so they'll try to make it fit better. I explained that the insurance company called me and said, "it's a brand new bumper and it'll fit just like your old one" so that's what i expect. She said they would try align the bumper after it gets repainted because the paint job was poorly done and give me a call in a couple days. I come back 3 days later and it doesn't look like they did anything. Trunk still doesn't move correctly, bumper still has a huge gap and obvious misaligned on the sides. I say get me the OEM bumper if that's what you need to make it right. The add on the the $2000 bill, the insurance approved and the call me a week or so later. The bumper is aligned on the sides but a gap big enough on the back for me to slide the folder of receipts they gave me through. Also, they STILL haven't even made any improvement to my trunk lids movement. I can remember if I denied it again this time but that's as good as it got. My trunk was functional but Obviously not right and possibly bent, I knew the bumper was poorly done but at least not obviously messed up unless the trunk was open so I took my car back 31 days after dropping it off because my insurance company only covers 30 days of insurance. My trunk has been a little off since then and today, a couple months later, it finally broke all the way and now I'm headed back to another shop and hopefully my insurance covers it. read more