My man came in and said the guys here are very informative and help especially if you want to diy…read moreyour oil change or car maintenance yourself! definitely recommend

Very knowledgeable and helpful staff. We took a car battery for testing, got the results and also…read moreadvice regarding our car problem. Very nice!

Great experience getting a variety of items. Jeff was super helpful and made it painless!read more

We came in We had a little bit of issue with a battery unfortunately the staff on duty could not…read moreauthorize OK for warranty return called district manager, Nicole Palmer after hours within a few minutes she called us back and took care of the situation. Thank you so much really appreciate it. There's a reason we've been doing business with AutoZone for many many many years.

Kitsap Muffler came to me highly recommended by someone on the Manette Neighborhood Coalition…read moreFacebook Group. Boy! Were they right! Excellent service at a fair price, with intermediate/less costly fix options too, when they were available. They say they can "fix anything, except a broken heart!" Couldn't be happier with my now quiet ride! Thanks Kitsap Muffler! We will see ya when the brakes need to be done!

I traded my Nissan Titan in for a 2025 Nissan Frontier and needed a trailer brake controller…read moreinstalled. My RV guy recommended a shop, but that shop could not get the universal controller they purchased to work. I found one on line and after a phone call with Kitsap Muffler in Gorst, I stopped by and they made sure I was ordering the right parts. Today, they installed it in about 90 minutes. The manager, the service technician and the scheduler really know their business and were extremely helpful. If you need a muffler or trailer work, I highly recommend this business.

Tonight I went in for some help as I know little to nothing about my car! I had the pleasure of…read moreworking with a gentleman named Mike! Not only was he so patient as I asked the most ridiculous questions he was still very attentive to the other customers not allowing anyone to feel unimportant. He helped me stay in my price range and gave me pointers on my next purchase! I love seeing great customer service He is the reason I Will be shopping only at autozone. Also tried to leave a tip and he refused as he said it was a pleasure and that he is there to help! So I reallly hope this company actually cares about their employees and recognizes a good hard worker when they have them because not just anyone is kind.

I go to this store because it's close to my home and they recycle engine oil. I have worked in…read moreshops and behind a parts counter before. Saying this, I fully understand that parts stores don't pay the best, but I also feel like if a company is in business to sell auto parts, I'd hope they would put staffing with knowledgeable people in their business model, even if it means paying more to get better. I've primarily shopped at this store for parts the entire 10 years I've lived in the area. For about the past 5 years they've had a woman working there with horrible customer service skills. One time I was looking for a molded heater hose and was given the ok from someone behind the counter to go down their hose aisle in the back to match up what I was working on because they didn't have what I needed by application. While down the hose aisle, this female employee was stocking the shelves in the same aisle. I asked her if she thought these two hoses were the same diameter and she freaked out, as if I was trying to corner her and force myself on her. That's right, me standing 12 feet away on an aisle with openings on the each end apparently violated her space so much that she needed to have a full blown episode over it. Fine. I continued to shop at this store, but avoided her as much as possible. Generally, she was outside smoking in front of the store each time I came, so never really had to interact with her too much. Recently, I visited the same store to pick up an air filter. When I walked in, there was nobody at the counter, so I found the filter myself, then went back to the counter to pay. There was still nobody working the counter or on the floor. I could hear the same woman taking on the phone in the back. Myself and a few other customers waited for a few minutes, then I called the store's phone number. It rang a few times then I heard someone pickup and immediately hang up. So I called back. The woman who freaked out on me a couple years ago answered. I said that I'm at the counter and would like to give her some money. She said "ooooh kaaaay, as soon as I have someone available they will be up" then promptly hung up. I tossed my air filter behind the counter and left. I went to O'Reilly's and paid less. I don't really see myself coming back.

Strong recommendation for tire-related. The best customer…read moreservice! Clear explanation of what's going on, friendly, the mechanics actually seem happy to be there, was able to get me in pretty quickly, good follow-through. Don't let the outside fool you, this is a safe place. No, it's not part of that chain, but might be better. You wanna "Shop Local" but mechanics are hard to trust? Well this place deserves your trust. They even have awards showing customer loyalty. As a woman, I love that the artwork is the equal yet opposite of what you see in most mechanic shops. I mean, really love the artwork. I hope they don't ever change!!

The staff at this location are Amazing!!! The staff were…read moresuper helpful and kind. Gave me all the options and got me in quick with top notch service! Great Pricing and proud to support local businesses. My exhaust work was done cleanly and professionally.

These folks are SOO AWESOME. Been comparing their costs to…read moreother shop quotes, pricing is a third of all others. Pricing aside their service and kindness are so amazing Id choose them if their prices were not the highest. Thank you Jordan, Daniel, Matt and Logan (I believe). Also, AWESOME popcorn amd coffee. True old fashioned business feel. Sincerely, Jeremy

Do not trust them! They tried to tell me I needed $2k+…read morerepairs. Got a second opinion and all the parts they said needed replaced were in perfect condition. This is so unethical because my car, although only 75k miles is very very old and they no longer make parts for it. So after-market and expensive parts would be used. The issue is my cars computer system does not like after-market parts and often rejects them, so just changing parts would have caused me a lot of trouble in the future. Very unethical to 1.sell something I don't need and 2. knowing it would be a severe downgrade from the original parts. Also, the price they quoted for parts was highly inflated. My friend showed me the parts online and, although would be higher at a shop, these were outlandishly higher. My mechanic friend is positive they were giving me the "woman price" and it felt that way. Lastly... this is primarily a tire shop, right? So when they said it wasn't safe for me to drive off unless I had my lug nuts replaced, this tire shop didn't have the lug nuts in stock. What tire shop doesn't have lug nuts in stock? They were friendly and communicative about it. They called around and found some and had them brought to their shop, which was nice of them to do that. It took about 5 hours and $200 to replace all lug nuts (which, by the way) resolved the original problem I came in for. Glad I got a 2nd opinion somewhere else because none of these things needed to be replaced. They saw a single woman in a nice car and tried to do a scam. They would have done more damage replacing original parts with aftermarket. I thought we could trust mechanics in 2026, but now I am skeptical of all mechanics. They give their profession a bad name.

Thank you guys last day we had such a great experience they were all amazing and helpful i…read moreappreciate it

Had an oil change and my tires rotated but they forgot to put the center cap on for my tire…read more When I called to see if they had it there they're like no, it's not here not. Oh can we buy you a new one or anything? Wouldn't recommend having them ever rotate your tires without checking before you leave

I found these guys off Carfax and they have been nothing short of amazing on service. I purchased…read moremy car from out of state , Ty was who I personally worked with, hopped on multiple phone calls, over delivered on every small ask I had and made me feel as if I was buying the car in person. It was such a smooth process and honestly every other person from the other departments were top notch as well. I contacted over 15 different dealerships trying to find a specific SUV and none were as friendly, caring, or trustworthy as these guys. They deserve every 5 star review they have and this is coming from someone who's maybe written 5 reviews ever, but I feel compelled too when service is 10/10 like this. Great company. Can't recommend them enough. Ask for TY, he was the man.

I am extremely disappointed with the customer service and lack of communication. I had to call…read moremyself just to find out what was happening with my sister's vehicle--even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement.