Great auto store employees are awesome and main thing is making the customers happy and will do…read moreanything to achieve that definitely my main auto store for sure

I went to O'Reilly Auto Parts, on April 15th, to get my passenger window fixed or to at least see…read morewhat was wrong with it. The window on my front passenger side would not go up again. I went in super nice and everything, but the man at the front during my visit was anything but helpful. The man at the front was being a rude dick. I asked if there was anyone there that would be open to help me. The man said straight up, "there isn't." And he was not even making any eye contact with me. If anything, he was looking past me and to the side of my head. The more frustrating thing was there was a sign on the windows 'Free Electrical Testing'. I would think that if there's a possible electrical problem, then why not use that to see what's going on. I felt that being on the window was a form of false advertising. After all that, I spent the next two hours going all over town in a circle at least three times to find someone to help me, until finally finding a few people that would at different places. I've never been treated with such disrespect in my entire life, not once. I will not be going back to O'Reilly because of that, NOT EVER.

Most everything! Very cordial and knowledgeable about what they had over the phone, but said that…read moreeven though I was an hour away, they would not pull the parts to have ready when a i got there, unless I prepaid. But not to worry, they had the three parts as i needed and could pull them quickly when I got there. So after suffering another minor stroke, my wife drove me all the way there only to fine that they did not have the steering wheel in the front room already as one of their people told them, they only had one rusted tailgate that matched my truck instead of the two they said they had fire me to choose from. And had to walk out the back forty to look as they had there driveways blocked with a couple other wrecks. And then the truck that was supposed to have the other tailgate was non existentent other than a single passenger door left where the truck one was. Then the Driver side mirror they said they had play off over the phone? Well, the door was there, not not the mirror. I have no intention of ever calling or going to them again, as when the guy who said he would be back in a bit to look for the steering wheel when he got back from running an errand??!? I just got back into my car and told my wife to just drive! Those guys couldn't find their proverbial derrierre with both hands! And I recommend that unless you live real close to them, either demand they identify , pull the part (s) your interested in and send you pics before you even leave your driveway! As for prepaying? HAH!!! If they ever put you on hold, and you here music while on hold, I recommend they most appropriately play 'Mickey Mouse' Oh, and thanks for the hour wait for nothing and the 1-3/4 hour drive back during rush hour! LOSERS!!!!!

I purchased a project car her recently and had nothing but good experience. The office staff was…read morevery helpful, and friendly. I would go back again.

Bryan and his team are true professionals! They care about their customers and go the extra mile! I…read morewill shop no where else for my car needs!

very great customer service especially from the manager really great crew here I def recommend…read morecoming to this napa

they fire people who didn't cause the problem., an employee throws tools across the shop, another…read moreone runs a truck into a car, then they fire the lead person of the department, the person that was driving the custoners truck into the car still works there. now they have a lead person that has never worked on a car ever. no experience what so ever. and she is an emotion wreck. I would highly not recommend this department to do any work on your car. they have no experience and are careless with your vehicle. They give no training to who runs this department. the people that work in this department are not qualified and are not safe and have anger and emotional issues and have no respect for your car.

Appreciate the service today Jim! Didn't have an appointment today but he helped me figure out what…read morewas going on with my car after taking it in back and forth this week. JJIIIIIIIIIMMMMM thank you bro

I wanted to take a moment to thank James in service for his exceptional customer service. About a…read moreweek ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!

The salesperson was extremely nosy and made us feel uncomfortable. Her name was Kimber. The finance…read moreperson was downright rude and spoke to us in a unprofessional disrespectful manner. She also had a dirty dog in her office it was disgusting! The paperwork the finance person gave us was not legible at all. I had to call the next day and asked to have the copies emailed to me. I requested that my plates be mailed to the Tacoma Gilchrist it did not happen. I had to track down my plates myself. The only reason I bought the car was because I really wanted it - we simply tolerated the bad behavior. I WOULD ABSOLUTELY NOT RECOMMEND THE DEALERSHIP GILCHRIST PORT ORCHARD.

Excellent customer service and installation from the Bremerton Canopy World team…read more Scott was a great help and extremely knowledgeable in the selection of our new truck canopy. Walked in with a purpose and walked out happily satisfied customers. Highly recommend going to this branch. Would definitely purchase from them again.

I talked to Scottie today looking for a replacement key for my snug top canopy. He immediately took…read moreit upon himself to reach out to the dealer as well as multiple locations around the state to find the right key for me.. needless to say I had a good experience. Thanks Scottie!

Bethel Towing moved my classic Morgan to a shop in Gig Harbor yesterday. Tyler, the driver, treated…read moremy car with the upmost care. He knew exactly how to move the car without damage. I highly recommend Bethel Towing.

They're greedy and the l receptionist is very rude , they added miles upon miles to add more hours…read more, a trip that would had been 2 hours , whatever , karma is going to get you bethel towing and please hire receptionist that are kinder . To sum it up , customer service is terrible .

Excellent price, excellent repairs! Paid out of pocket to…read morehave my front end damage repaired on my 2010 F150..$2200.00. I tried the other local body shops but non seem interested unless it was paid by my insurance Co. What kind of scam is that? The paint matched perfect! I hope I don't need them again. But if I'm ever in need of collision repair this is the place!

I took my brand new car here after having someone back into the front bumper while I was at work…read more They told me that it would only take two days to complete the work to the vehicle. Three days went by and I gave them a call to see if my car was ready, they said it was not. Finally after 7 days of having my car they said that it was ready to be picked up. When we went to get it, the paint was completely orange peeled and the hood was not aligned correctly whatsoever. My husband told them that they needed to fix it and they were apprehensive at first claiming that it was good work, but once he showed them what was wrong they agreed to fix the poor work. When we returned two days later to pick it up, it looked even worse. So for a third time we left the car there to be fixed. This time they forced us to pay an extra $200 in addition to the $1,425 I already paid or I could not pick up my car. I wasn't going to write a review about them because the man in the office was very apologetic, but now that only three months have passed and my bumper has popped out I feel like others should be aware of the terrible work that these guys have done to my vehicle.

Everyone is always super friendly and helpful. If I need a light on my car replaced they gladly do…read moreit. Not very mechanical. Big shout out to Justin who last time replaced my rear brake like light and Willy who recommended a great oil change spot that I had done that day at a great price! I appreciate all the staff. Ian

First I was sold the wrong size brake pads, without clips. Then it seemed like a problem to…read moreexchange them for the correct ones. On top of that they sold me the wrong size rotor which caused me to need to change my breaks prematurely. I will not be shopping at any Auto Zone in the future.