Cancel

Open app

Search

Collision Masters

3.7 (74 reviews)
Closed 8:00 am - 5:00 pm

Services - Collision Masters

Bumper repair

Collision repair

Auto customization

18 More Services

Dent removal

Auto exterior customization

Auto frame testing

Auto hail damage repair

Auto maintenance

Oil changes

Paint and scratches

Vehicle painting

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto wheel and tire repair

Routine automotive maintenance

Rear-end damage

Collision Masters Photos

Recommended Reviews - Collision Masters

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

After

Scraped my Subaru on a pole real bad. Dropped it off here, couple weeks later. Looks like new. Didn't expect this but they detailed the inside really well also. Shoutout Steve and the collision masters team.

I brought my beautiful $100k car to this shop at the recommendation of my dealership to have a piece on my bumper cover replaced. It was an easy enough job, but they botched the repair (see attached pics) and denied any wrongdoing. On the bumper cover, under the trim piece they replaced, there was some kind of white flakiness. It looks like it might be glue or clear coat or possibly damage to the bumper cover plastic itself. I haven't found out what it is yet because they refused to make it right. There are also some scratches on the bumper cover next to one of the headlamps. They gave me half the old trim piece back (sawed in half) and showed me a pic of my bumper cover before their work that just showed a white reflection in the affected area. These "exhibits" were their proof of no wrongdoing. If you're going to lie to my face, at least be good at it. I will be taking them to court per my lawyer's recommendation. I had other problems besides this. They used the wrong/generic fasteners but charged me for OEM parts. For those who are unfamiliar, OEM fasteners are very expensive. For my car, some pop rivets cost upwards of $15 each. This job called for the replacement of many of them. I found a pop rivet under the hood that appeared to have fallen out because it wasn't installed correctly. There are gouge marks nearly everywhere where they had to remove fasteners. And the thing that really pissed me off was the giant glob of hardened body filler they left on the door sill. When I told one of the ladies who works there (Bedina), she said (with a foul attitude) my car was like that when I brought it in. Really? I brought my $100k car into you with body filler stuck on it? Give me a break. They reluctantly "cleaned" it off, leaving behind a white stain and scratches that my detailer was fortunately able to remove. I will be having a body shop that my lawyer works with address the issues above and document any other hidden problems or damages. I'm astounded that Collision Masters are ok with such shoddy workmanship, especially on such an expensive car, and treating their customers like absolute dirt when there is a problem. If a customer has a valid complaint about your work, you do not give them attitude, or instantly deny any and all wrongdoing. You listen, be polite, and take accountability. I was very patient and polite throughout the whole ordeal, but they couldn't even extend the same courtesy. I will be sharing this experience with the general manager of my dealership so no one else has to waste their time or money here. See you in court, CM.

My car has been there sense February.

See all

2 months ago

they will charge your storage fee for inspection or estimate for insurance. even there is nothing repaired

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jim G.
0
10
0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Drew Y.
87
16
6

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 3

3 years ago

Helpful 5
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 5
Thanks 0
Love this 0
Oh no 0
Photo of Anna A.
0
22
11

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 years ago

fantastic people to do business with. i could not be happier! quality of work was beyond expectations! great staff to woek with!

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Fab R.
234
8
5

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1
Photo of Josh A.
118
8
0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Ben H.
2
10
0

6 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0
Photo of Phil L.
44
16
30

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Joe K.
135
32
8

14 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of John D.
0
20
10

15 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Jo P.
33
17
2

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Susan C.
26
53
20

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gail P.
13
90
0

9 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Collision Masters

Review Highlights - Collision Masters

Tim was great helping through out every step, talking to insurance, helping all of this mess come to one happy ending.

Mentioned in 9 reviews

Read more highlights

AA Auto Service Center - Boys and girls club of Redmond 2016 winner

AA Auto Service Center

(204 reviews)

We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

This is probably the best shop I've been to in all the states I've lived. They've taken care of my…read morecar for the past 5 years now and I still bring my car here even after moving 40+ minutes away. I've never walked out feeling like I've overpaid or my issue wasn't fully repaired. For as long as Mike and the guys are here, I'll be coming back. Keep up the good work and thanks for being a good honest shop

Doug's Auto Tune & Repair - One of the walls in the lobby

Doug's Auto Tune & Repair

(124 reviews)

I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!

These guys need an attitude check and maybe an assistant to help them with answering the phones…read more I called in to ask them a simple question for a quote on a possible car horn replacement for my specific car model and he said "I have no idea I can't give that to you right now I have like 30 cars waiting to be serviced." I understandably responded that I didn't need a quote right away and that I could leave my number and they could call me back at anytime as I understand they could be busy. He took my number down and I never got a call back or ever heard from them again. Honesty a it's a joke of an interaction considering what I asked was so simple and I was accommodating to how busy they were. Why even answer the phone if your response is going to be sorry I have like 30 cars waiting to be serviced. It was a waste of both of our time.

Procar Northwest - As a certified NAPA AutoCare Center; we are able to provide the benefits of an established national entity while maintaining ...

Procar Northwest

(19 reviews)

Needed a tune up, did the work with out giving me a price, then told me the coil was bad and they…read morefixed it, told me if I still had problems I would have to change the other coils as they only did 1 of 8. Truck still ran poor, brought it back so they could see if the coil or spark plus were firing correctly. They were he replaced the other 7 coils, and recharged the air conditioner which was not mentioned, when I complained he removed the charge. My wife noticed a handwritten charge on both receipts, finally figured out it said card run fee, because I used my charge card, both times the fix cost over $1200 each, then the charges for fees on credit card was $97.41 no where did it state I would be charged a fee for using a credit card, our friend who works for mac recommended him, I would not. They work on cars and fix things and charge huge prices, when I called two other mechanics I have used before, I was told the total cost for the coils and labor would be $899 minus 20% for aaa discount. Make sure IF you ever use these people you tell them not to do any of the work until you hear from them on the amount before the work is started.I'll be calling my back once this clears through and file a dispute on charges not authorized.

Been going to ProCar for more than 10 years (finally decided age demanded someone younger than me…read morework on my own cars, something I'd done for 40 years since high-school autoshop and working on my cars with my dad who was a mechanic- everything from oil changes and tune ups to engine rebuilds, so I'm pretty knowledgeable.). That said, Corey has lots more experience and knowledge than I do (I tell him what I think is wrong, and half the time he suggests maybe something else, and darned if he isn't right! I'd have found it eventually after everything else I did didn't fix it). My suburban stopped running down in Utah one hot summer and had to get towed to a shop 80 miles further down the road (that night's destination, actually, lucky me..) - called Corey for a first 'second opinion' and after symptom discussion he suggested over the phone an overheated original fuel pump - never woulda thunk it, bad gas?, fuel filter?, computer?, yea.. fuel pump? Nah.. - the Utah shop replaced the fuel pump and confirmed it. I learn something new every day no matter how hard I try. My advice is that when you find a good mechanic with integrity at a reasonable price, stick with him. He's more than a mechanic, he's a trusted friend now. Even though it's not to my benefit to recommend him (hard enough getting an appointment because he's pretty busy as it is), I selfishly want him to stay in business, so yea, I highly recommend ProCar. (BTW, that 1-star rating back in 2018 was a vehicle with all the emissions stuff removed. State law at the time would not grant a waiver in that situation - the emissions equipment at least had to be present. Everyone involved came away with a 'bad attitude' about it).

Chris's German Auto Service - Ted

Chris's German Auto Service

(33 reviews)

I was purchasing a Porsche 991 from a dealership recently with a PPI contingency. I was skeptical…read moreof an earlier PPI the dealer obtained from another local mechanic. Since I'd had one done by Chris' German four years ago on a Porsche 996 along with subsequent maintenance on that car there I decided to obtain a second opinion before going forward with the purchase. I left a voicemail over the weekend for Chris & John. I then dropped by on Monday morning hoping Chris could get me in and he gladly did. John called the salesman and I immediately after completion to relay the objective results and I completed the deal that night. Additionally, I've contacted John on numerous occasions to get his opinions regarding maintenance concerns on my 996 and he's always given me excellent advice. These gentlemen are consummate professionals and I consider this the finest Porsche mechanic in this area.

Chris's German Auto Service Redmond ,Washington State…read more Re: Recommendation to anyone looking for a quality mechanic To: Chris, I would like to commend Chris's German Auto Service, Inc. for an outstanding job on the 99.3 purchase project. In my experience, Chris's German Auto Service has proven to be an excellent mechanic. On this inspection, I worked closely with Chris and Troy who inspected my new purchase. Chris and Tylor attention to detail has raised the bar to a new level of excellence. The "PPI" was performed without issues. Write-up was produced quickly and completely, repairs were priced competitively and executed quickly, and requisitions were obtained on time and without revision or added expense. From manpower to materials, the schedule was managed perfectly; throughout, the "PPI" and as a result the car was delivered on time and within budget. Chris and Troy brought a teamwork approach to the job and proactively sought prompt and effective solutions to minor issues. The mechanic at the shop worked safely and produced quality work with minimal extras. In closing, I am confident that given the opportunity, Chris's German Auto Service would be a valuable asset to any new purchase "PPI" or repair required. Sincerely, Steve Scherner

Collision Masters - bodyshops - Updated May 2026

Loading...
Loading...
Loading...