Please do not take your car here, you will regret it. Autologic has to be one of the worst auto repair shops I have ever been to, by far.
I needed ball joints replaced on my car as they were original and completely shot. I researched several places online to find not only a reputable, honest repair shop, but also one that wouldn't break the bank. I narrowed the choices down to 2 shops: Tru-line and Autologic. When I spoke to Chris at Autologic, he seemed very eager to help me with my issue. I asked him what their hourly labor rate was and he told me $120 per hour. He estimated about 3 hours of labor to replace both ball joints on my car, and with $100 in parts the total was around $460. Chris offered me their $35 discount for being a new customer, and dropped the final estimated price to $412.
During my conversation with Chris I asked him what brand of ball joints he would be installing. I knew what brand I wanted, but wanted to see what he offered. He informed me, verbatim, that he "only installs Moog parts" for this specific application. Moog is a great brand, very reputable, and exactly what I wanted. I told him that was perfect and exactly the brand I wanted installed. Fast forward to my appointment a week later:
I arrived a little after 9am, checked in with Chris, reviewed the written estimate of the price we discussed on the phone, approved the service to be done and headed over to the Customer Lounge to wait for my car. Around 10:50am I was informed by Chris that my car was almost finished up and should be done within the next 30 mins. Great, my car was going to be finished in only 2 hours not 3, which should save me $120. Wrong. I brought this up to Chris and as soon as I mentioned a possible price reduction, he became very standoffish with me. He refused to change anything with the price stating that I signed and agreed to the price when I came in, however I corrected him and said that I agreed to the "estimated" price, not the final bill.
I ended up waiting another 5 mins and heard my car being pulled out of the back service bay. Time check? 1.5 hours it took them, not 3. Back to the office I went, this time Chris had left the office and I was left with Dominic, the "Manager". I brought up the price issue with Dominic and he became very hostile and aggressive with me; he refused to listen to me and continued to repeat that he would NOT be helping me, NOT be changing the price, and NOT be giving me my car until I paid the $412. Obviously I didn't feel this was fair considering that it only took half the time to work on my car than originally estimated, so why would I want to give them $180 for 1.5 hours of work NOT DONE!?
Dominic is probably one of the worst Managers to be in a customer service oriented business. It was clear that he had no idea how to handle any type of dissatisfaction from a customer, probably because most people don't complain, they just don't come back. I stood my ground and asked him to at least knock off 30 mins of time but he refused even that. He told me that I needed to go back to the Customer Lounge because he was too stressed out to deal with my situation and needed to take a breather. Really?
I gave him a few minutes to "collect himself" and when I returned I was shocked to hear him tell me that he was going to readjust the labor price by 30 mins because he confirmed the mechanic's clock in/out time and knew that it only took 1.5 hours. I happily accepted this compromise at it was a step in the right direction, however it was so clear that Dominic was STILL trying to fight me on it and you could tell how difficult it was for him to "give in" to a customer's request. Wow.
Late that day I pulled out the invoice they gave me and looked at the part number listed for the ball joints. Something was off. Sure enough the ball joint part number was for the Raybestos brand NOT the Moog brand that I specifically wanted installed. I was furious. I immediately contacted Autologic and spoke to Chris. I asked him about the part number and he informed me that it was just a generic part number that their software uses when they print up invoice prices, but that the part he ordered from his supplier was in fact a Moog part. OK, but how do I guarantee that Moog, not Raybestos, was installed? His response to this question was "Does it really matter?". I confirmed with AAA that they did in fact install the lesser quality product and charged a premium price.
Autologic is a completely dishonest with zero regard for "Customer Satisfaction" even though it's stated as a priority on their website. They will say anything and everything to get you in the door, lying to you along the way and hope that you are too clueless to know that they are taking your money and scamming you. read more