I've been visiting Eschen Automotive for years now for our standard oil change routine and it has never been a disappointing experience. The staff here are professional, personable and caring. I completely support Eschen Automotive for car care, especially if you own an Asian import, which is what they specialize in. This small, family-run business is located in the Wilburton neighborhood of Bellevue in a small business complex. They're only open during the weekdays from 8am-5pm, and appointments fill up quickly. I usually call and make an appointment and am able to be scheduled on a day and time that works best for me, which is always nice. The oil change usually takes an hour, and I recommend bring a check or cash for payment as there is a 3% credit card charge. You don't have to stay for the oil change, but they have seats if you plan to hang out. PLUS, there's Rosie! Rosie is the owner's dog and hangs out at the shop. She is super sweet. The owner always lets me bring my dog into the shop, too, allowing my dog to sit up on the chair. Best staff ever! If you're in need of an oil change on an Asian import that's quality care, affordable, and goes beyond the routine check-up, then Eschen Automotive is the best option in Bellevue. read more

Eschen Automotive - Rosie - Auto Repair Near Me - Bellevue, Washington

Eschen Automotive has been working on our family Honda's for 40+ years, even when they were brand new! Mom's Civic since 1981* & my Civic "del Sol" since 1997.** At first my dad used to take our cars to the dealership for major & minor work. But Eschen has always had a better $ price, even when using the same parts. So we could keep the cars original manufacturer warranties. - Scott ( I could not be more satisfied, with Alex and his crew ). :-) *I learned to drive in this car (Poor thing!) ** Which, thanks to Eschen I am still driving 30+ years and 275,000+ miles later. :-) read more

Wasn't what I remembered. I had my old sienna minivan serviced here a couple times about 10 years ago; the work back then was fine. I recently took them my 2017 Honda Pilot to have the timing belt service down, they were about 10% cheaper than the dealership. When my wife went to pickup the car it it was a couple hundred more than the estimate. When she asked it turned out they under quoted the labor and had the wrong parts on the estimate. They also didn't do the cam seals that were on the estimate. I called a couple times and they refunded about 1/2 of the difference between the estimate and the bill. Their position was that an estimate was close enough. I expected them to stick to their estimate just like a dealership would for service, but I guess that's not how this shop works. You're better off sticking with the dealership for service. read more

The AC system in my 2017 Chevy Silverado recently sprung a leak. Being recently unemployed I chose to do the repairs myself. Only problem I'd need the AC evacuated and later recharged. I was referred to Eschen and they agreed to do the evacuation and recharge, but here is where things get interesting. How many times have I gone to a repair shop and never seen or even talked to the actual mechanic? Every time. I met Alex right away. Had a nice conversation with him about my needs, my plan and how he could help me achieve my goals. He was friendly and supportive of my plan. Everything went off without a hitch. I dropped the truck off on Thursday morning for the evacuation. I got it back later that morning. I was able to replace the hoses and condenser myself and brought it back the next morning. I was blissfully driving again in frigid comfort by 10 am. read more

The original owner/operator was Gary and he maintained several of my cars over the years. I'm confident recommending the shop now run by his son as I'm certain he does the same great work!! read more

I've been there twice and each time was treated very well. I'm very happy with their service and positive attitude.

Sorry I ever found this place, and curse all thos people writing positive reviews that made me try it in the first place! Have been taking my car in for a while, and each time ask them to look it over and suggest repairs, and each time they said everything looks fine (it's an old car). Asked them to rotate tires, check brakes, etc. Each time drove off and something was off after; like they were supposed to check everything! They kept making me bring it in again and again, charging me each time. I finally got annoyed when they told me that even though I was describing the problem, THEY couldn't replicate it, so IT DOESN'T EXIST! Really? Found all sorts of stuff online that would explain what was happening. When I finally blew up, they told me in a surly manner that if I didn't trust them, I should take the car elsewhere...which I did, and not only did it get fixed, but they found all sorts of dangerous problems that had been overlooked, including shredded belts, a leaking radiator, and worn brake pads! Other stuff, too! I really don't think they know WHAT they are doing; maybe the previous staff or the original owner had a knack for this, but no more. I should have turned around the first, second, or third time the guy greeted me with bloodshot eyes and a conversation that made no sense. But, hey, at least they provided good advice (take your car elsewhere). Thanks!! read more

Quality service at a reasonable price. Our families been going to them for 20 years and they've always treated us very well.

Amazing service and communication. Staff is extremely friendly and always acting in the best interest of the customer. They are super accommodating and timely with repairs and estimates. They don't push you to do unnecessary work. Great value. read more

I visit today for the first time, and my experience at this shop was AWESOME!!!!! I normally don't write reviews and neither that I trust mechanics.. the guys that work there are very kind and know what they doing!! Many places don't know how to work in a Mini Cooper and if they do they over charge. I wasn't over charged which is normally what happens when you take the car into a mechanic and that's why I used to only go to ONE mechanic but he moved and now is too far for me. It's hard to find honest mechanics so, am super happy to find this place!!! This is FOR SURE a 5 stars PLACE!!! read more

I am giving one star because I bring my vehicle here for oil change right after getting it from Nissan Bellevue and right after oil change, the body get damaged, they claim no responsible for that. The entire body was nice and clean, after the oil change I saw there is a pretty new scratch on my trunk, they said they don't touch part, I don't have any evidence and regret not taking a picture before sending my vehicle in. Please be care for doing business with them. read more

Eschen Automotive - I find there is new scratch on my trunk after service. - Auto Repair Near Me - Bellevue, Washington

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My nissan altima had a start up problem, they quickly identified it as an issue with the gas indicator, which is showing it had gas when it did not. Just charged me minimum for the diagnosis and gave me a choice whether i am interested to get it fixed. Reliable and honest service!! read more

Called today to make an appt as my car was making a weird sound. They said to just stop on by and that they were flexible. Stopped by this afternoon and the mechanic was super nice, called us back quickly, tightened our lugs (which is what was wrong), gave us advice, and sent us on our way. It was just super refreshing to give the keys to an authentic person, who took a few minutes to explain things to us and give advice. Will be coming back for further service. read more

Wow. I recently took my '08 Mazda in to get checked out, and was met with exceptional service, kindness and professionalism, and a great price. Since purchasing this used car a year ago, I've struggled with the overly loud engine and start-up commotion. At previous shops in California, they were suggesting around 2k-3k for the same thing (replacing the engine mounts) that these folks did here at Eschen, which ended up being around $500. Consider me a dedicated customer, as I will be counting on this crew for future fixes. Thank you so much. read more

I never leave reviews. These guys are great. Oil changes much lower than dealership costs. My car would not start and I had it towed to Eachen. They found a loose wire and charged me nothing. Really nice people. Cannot recommend highly enough. read more

I can't tell you if they did a great job on my car or not because well I wouldn't be able to tell. But they did have dogs on site so *slams credit card* sold! I got an oil change and they were friendly, nice, and pricing was super fair compared to other places I've been to. They didn't try to sell me anything either. read more

I've been getting my cars serviced and fixed at Eschen for almost twenty years, and I've never been anything but pleased. I've come to expect a no-BS assessment followed up by quality work. When it came time to buy a new car, I checked with Eschen and they gave me solid advice based on their vast experience working on different cars. I'm so glad Alex took over the business from his father, because I was really worried that Gary would retire and I'd have no trustworthy mechanic to turn to. Can't recommend enough! read more

Two snaps up with a twist! I found this place because I needed my A/C worked on and no one else was able to fix it on my 2005 Subaru. I originally chose this place because of all the good reviews. I didn't know at the time that the owner, Alex, was actually a neighbor of mine until he pointed that out. Anyway, my A/C got fixed and worked great all spring/summer and the price to fix it was decent. Although I've sold that Subaru I know that Eschen guarantee's their work for 18 months. Unfortunately, I have a five year warranty on my new Acura but after that, I'm coming back to Eschen Automotive. If you like big dogs, you'll like this place also. Lots of big dogs lying around that love to be pet. They are adorable pups! read more

Shoutout too Alex for inflating my tires when he was busy great guy took the time out of his busy schedule

This place has been amazing to me. First time I took my boyfriends car in with a headlight out. He broke the bracket trying to do it at home first. When I took it in someone literally spent a good 30mins or more just trying to fit it in and helped us get the new lightbulb in without replacing the bracket because that would of costs a lot more. At the end of all that time they literally only charged us $10 and did us a favor. Second time my headlight was out took it in, literally took 2 minutes to change. Wouldn't accept a form of payment. Told me to recommend this place and bring him real work when my car needs it. So here I am recommending everyone I know and writing an awesome review. This place reminded me a lot of growing up in my parents auto repair shop. Small shop, hole in the wall, but real genuine people. Too many of these shops are closing down because of the high tech cars coming out with computers and people going to dealerships instead. I'd rather give them my business any day. Great prices. Great attitudes. Great genuine mechanics. Thank you from the girl with the Black Honda CR-V read more

I just moved to Bellevue about two months ago and needed to find a new automotive place for my recently bought car (from a private party). I contacted this place via Yelp on Sunday to see if they had any availability for a safety inspection and oil change as well as an estimate for how much the services would cost. I chatted with the owner who was able to see me on Tuesday and the estimate was spot on. I will definitely be back! Super efficient, honest, and friendly staff. The services are affordable and quick. I'm so happy I found a place so close to my home and work, I will be back! read more

Alex and his team are the most honest mechanics in Bellevue. I have had two cars continuously serviced by Eschen over the last 5 years. I am so grateful for this team and their expertise, I wish I could take my other non-Japanese car there!! They do not fix things for the sake of it and always stand by their recommendations and workmanship. read more

Honest! The moment I spoke with the owner I could feel I did not have to worry about any of the cliche lying, manipulative mechanics/auto repair shops or any of other crap!! as a matter of fact, after I left my car at the repair shop, about 10 minutes later he gave me a call and told me l don't need any major repair on the brake. Thank you again for such great service and honesty. Will definitely come back. read more

I've been a customer for a year. These guys have really treated me right with two different cars. I just wish they worked on non-Japanese cars too, but I appreciate knowing what you're good at. I had them do a used car check, which was super-affordable peace of mind. I had them track down a fuse in that same car (missing from the diagram in the manual). They only charged me 20 bucks. It's like walking in to my older brother's shop and getting that good family treatment. Keep taking care of me like this and you've got a customer for life. I'm not overpaying the (Lexus) dealer again! read more

Never going back. Took the car for a 60k inspection. They charged me 1000 dollars for that. They said they went through the whole car and found other things that's why it was so expensive. They also told me they found a chain problem and that fixing it would be 2500 dollars more. I said no. Took my car to a different place and they found that the headlights were broken. How did Eschen miss this after charging 1000 dollars? The other auto repair shop also found that the problem was not the chain but something else. Overall they are charging me 1200. So less than half of what Eschen was charging plus they are fixing things that Eschen missed. Ridiculous. Never going back to Eschen. read more

*I have seen more mechanics and dealers (heaven forbid) over my years than I care to and cannot say enough about Eschen. *So trustworthy and absolutely know what they are doing, they took my Landcruiser in after one of those dealer estimates of literally thousands of dollars of work and did the *right* work at the *right* cost. *Alex and team are amazing and have a lifetime customer in me for sure. read more

My car started to have a brake scraping noisy some day, I did not find anything after a self checking. I just searched on Yelp and drive in without an appointment, really appreciate they helped me resolve the problem for free. Everyone was busy but still gave me a warm hand. read more

Alex Eschen and his team are the best. They are professional, knowledgeable, ethical and very accommodating when you need to get your car in quickly. I trust them 100%. Soooo much better then going to a dealership!!! read more

Brought my Toyota here once. I will definitely come back here again for any repairs. Brought my truck in for the 150k service to the Toyota dealer next to my house. They called with a HUGE list of emergency repairs that should be done immediately. Final bill - over 6000.00. Came here for a second opinion. As everyone suspected, the dealership was a joke. Some repairs were needed, but definitely not everything. These guys did a ton of great work for 1200.00. Saved me almost 5000.00 bringing my truck here. And I waited a month to review just to make sure everything was good. Super grateful for these guys. - CFL (Customer for Life) read more

Quick oil change and checkup of my car. Cool guys with cool dogs. My son loved it. Will definitely come back. read more

Constantly, constantly stellar. Will not go anywhere else now. I know little about cars, even less about running a successful business. Somehow, Eschen Automotive knocks both of those things out of the park every single time. Whatever "taking you for a ride" is, these guys are the polar opposite: Communicative, logical, fairly-priced, efficient, and in a word, just "normal" about everything. A perfectly authentic shop, filled with good solid work. Cannot recommend them highly enough. read more

I've been coming here for years and always get "XLNT" service. Oil changes, buyer inspections, maintenance, major repairs, etc. I wouldn't dream of going anywhere else! read more

Eschen Automotive - They are definitely Seahawk Fans and family men! - Auto Repair Near Me - Bellevue, Washington

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I love this shop. I've been a customer for over 30 years. Alex has the same great work ethic as his Dad! They fix what needs fixing, stand behind their work and don't sell you what you don't need. read more

I know enough about cars to know when I'm getting screwed. I also know enough about them to know I'm useless at doing anything more than an oil change. And both of my Hondas are out of warranty. That's when a FAN-tabuloso independent garage comes into play. And Eschen Automotive is just what the doctor ordered when it comes to Japanese cars. The staff are friendly, the quality of work is amazing, they're incredibly honest (to the point of recommending cheaper ways to deal with issues whenever possible), and they will explain things to any level of technical detail you're comfortable with (good for us engineers). They even offer rides to/from work. My only complaint: they're only open half of the day on Friday, which is when I usually think of calling to make an appointment. read more

I came out of my doctors office and my battery was dead. I had driven up from Olympia and didn't know anyone in the area for help. I called these guys and they were over in a few minutes and had me back on the road home In no time. The best part was he didn't charge me a thing. He was my guardian angle. Thank you! read more

This is one of the few reasonably priced repair shops that I've found on the Eastside. I needed a C02 sensor replaced in a Mazda and called them up. "It should take about an hour" they said. $100 and 45 minites later, i was on my way with a fixed car. Some repair shops charge a diagnostic fee even if you know exactly what work you want and need done, which stinks. This place didn't. = Good guys in my book. Thanks! read more

5 Star Service and performance for me and my Subaru WRX. I have been taking my Subaru to Eschen Auto since 2004! Great service and they guarantee their work! Highly recommend them if you have a Japanese vehicle - Toyota, Honda , Subaru, Nissan, Hyundai. Friendly and will explain in detail every issue you have with your beloved auto! read more

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I came in without an appointment. They didn't charge me a diagnostic, though they could have, and the tech was able to determine the issue within 60 seconds. They ordered the part and it arrived within an hour. I was quoted just over $175, which was very reasonable. I petted on the shops four lazy dogs some, and went home to grab something to eat. Work was done very quickly and my total came to $100. I don't know if this was because it was a quick fix for them or just to be nice, but I was so happy to get everything taken care of within a few hours and for such a reasonable rate. I will definitely be back, as there is sure to be future issues with my beat up 2011 Nissan Sentra. read more

Eschen are a highly skilled and honest ,group of mechanics. There are few places like this anymore. Torfab and Eschen, that's it.

TLDR/ Summary: Courteous, but I didn't feel they were honest upfront with their expertise and cost. I was open to being a regular customer, but I left hesitant to return being that in the end I paid to Eschen without having the issue fixed, over half the total true cost (parts + labor) to get the issue fixed. It was fixed at another nearby store. I went to them because I was new in town and they had good reviews here on yelp. My car is a Toyota so I expected some expertise from them in all things with the car since they specialize in Japanese vehicles. The guys were friendly and open to taking a look at the problem with my window the next day early morning. My issue is that I would have appreciated if they were more transparent with me on what they specialize in, costs and recommendations. All I was told was to come the next day for them to take a look at why my window wasn't working as expected. This for me was a standard assessment having been to other mechanics before. After opening up the front panel of the door and taking a look, they then told me that they had figured what "maybe" the issue with the window being misaligned- I needed a new regulator since the arm of the current one was bent. They said they weren't sure if it would truly fix the issue, but we could start there. They then proceeded to give me a cost to fix it- parts and labor (I don't have the exact figure handy, but lets say over $250 with that being lower than I remember). I needed to process the cost since I didn't forsee it would cost me so much :( I asked if I could buy my own parts, and return for just labor and they said that was possible. It was only after this, and me not opting for a same day fix in order to shop for parts that I was then told I would have to pay close to $60 for the time, billed at half an hour, they spent taking a look. Being told this, only after the fact, I felt blindsided and somewhat tricked. As a new customer, I would have appreciated if they had mentioned it upfront. I don't mind paying for their time, I respect it, but openness on how they operate would have been nice so I could opt in at the start. At Sears and my other mechanic I was with for 3 years in the past, they've never charged me to take a look. This to me was a standard. I had never gotten charged unless they actually resolve the issue. At the Toyota dealer, they tell you of the evaluation cost upfront, and allow you to consent or opt out. I paid the cost without much resistance because my hands were tied, and they hadn't closed the door panel, but I left very disappointed since I just paid close to $60 and my issue with the window wasn't solved yet. A friend then recommended I check out Auto body shops instead who may be better at such. If you're familiar with the area where Eschen is located, you know all these car shops are within a stone throw. Well, the first shop I went to took one glance at the window as I rolled it up and immediately told me I needed a new regulator, with certainty, and more insights on causes of wear. I didn't tell them I had been to Eschen but without even opening the door panel they were able to get to similar diagnosis, with much certainty! I didn't get charged for the diagnosis, apparently a bunch of shops in the area dont charge for evaluation, and their quote for parts and labor was over 2X cheaper than Eschen. In the end, I paid Eschen in diagnosis over half of what it cost to actually fix the issue (labor + parts). I would have appreciated if Eschen had upfront told me they didnt specialize in such at the beginning, and maybe provided a recommendation on neighbor shops. read more