We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

I've used AA Auto for more than 20 years. A neighbor suggested that I would get better service…read morethere than with the dealer. My Honda is more than 30 years old and runs like new. They have saved me so much through the years and I trust AA to always provide professional and trustworthy service. The people there are the best!! Redmond is so lucky to have AA Auto. Barbara L

I took my car into Kirkland Autoworks and had an amazing experience. My car was serviced when the…read moreair conditioning went out. All it needed was a charge and a small leak repaired. I paid $251 and was out the door in 2 hours. I appreciate the quality and value the shop provided as well as the honesty on what my vehicle needed and wasn't charged for something it didn't. I'll be bringing all our vehicles in for service. Thank you! Julie

Asked for a quote for a service using email several times. The unidentified person using the…read moregeneric shop name in the email was given the make, model and year of the vehicle but kept insisting he needed the VIN number and license number in order to give a quote. I cut off the conversation after being messed with long enough. Never got what I needed in order to determine if I wanted them to work on my vehicle. No one else said they needed this information in order to give a quote. Their loss.

I did not have any work done at Totem Lake Auto Care. However when my dad (who suffers from…read moredementia) got lost he somehow ended up at their shop. We do have a tracker on his car, and apparently dad had left his cell phone behind when he left. Since I could see he was parked there at Totem Lake Auto Care I decided to call the shop and I caught Caleb just as he was headed out the door to guide dad to his doorstep. Caleb took time out of his day to drive to my parents' place so that dad could follow him... then he called me from the parking lot as he watched dad head in the door and knew he was safe. While I obviously can't give input on any repairs made, the action he took for my dad tells me that this is a man of character and that speaks volumes about him and his desire to treat people well. I want to recommend this shop to everyone I can, and my family and I are so grateful that my dad somehow wandered in the door of this business. It's awesome to know that there are still people like this in the world- my dad would have done the exact same thing in that situation and I'm so thankful to see that those people can still be found.

This place is phenomenal. Caleb and the team have been looking after me and my family's cars for…read moreyears. I always feel like they do exactly what is needed and don't "find" extra charges for more. They're timely and communicate well. They even talk through when it doesn't make sense to fix something or when a warranty could cover things elsewhere, despite the fact they could make money off the repair. If you're looking for someone you can really trust, this is a great spot in an industry that can be hard to trust sometimes.

They've always been great and reasonably priced. They don't push to buy more stuff and gave me…read morerecommendations to consider for future visits. It's a team effort when you arrive and service is very quick. I will continue to return here.

went in on Sunday June 28th, it was pretty busy. asked for then to rotate my tires and a full oil…read morechange. 9 days later which is today July 7th i started smelling something burning , coming from under my hood, i open the cap were my oil goes and it was coming from there. I check the stuck and it was completely dry. how can I go thru 4 quarts of oil in 9 days? was it so busy they forgot to tighten the cap on the filter, is there a leak they didn't tell me about? are the pistons worn down a car shouldn't run thru that much oil in 9 days. they put 4 quarts of oil and now the car is dry?????? I have had my oil changed from here for a few years now and haven't had the issue, I don't know if this car needs more oil or if the person that changed the oil just messed up, the people working we're running around like a bunch of chickens. I don't know it was an uneasy feeling that day, usuakky it's more calm.

Cyrus and Nick are literally the best. They will help you every step of the way. They know cars…read morewell. Thanks guys!!

Great service and got me in fast on a Saturday! The oil change was fast and very reasonably priced.read more

Great service and clearly a great team! They seemed to be enjoying their work together which is…read morealways nice to see. Garrett, Madison, and Imran were especially excellent! We just moved to the area and Garrett gave us many helpful tips and cool places to check out in the area! So shout out to Garrett! It helped pass the time and made us feel like we were really apart of the neighborhood! He also gave great recommendations for other places to go for the services they can't provide here. Prices/value also as expected for service. Informative, descriptive and thorough without pushing anything extra. Wait time was as expected for busy part of the day and the area, they worked quickly and thoroughly!

scanned my car serial number 4 times. they said the mercedes ml350 takes 5 1/2 quarts, but it…read moreactually takes 8.5 quarts with new filter. had to explain the air filter had a K&N lifetime filter on it, twice. my trust went to rock bottom.

I expect this will be my last trip into Firestone. I've been getting my oil changed here for a…read morecouple years and have simply ignored their other service recommendations. This last visit was just too much for me to keep that up. I came in for an oil change. They recommended tires, which were needed (I got a better tire elsewhere for less), but what absolutely blew me away was their recommendation for a new engine air filter. I'd replaced it less than a month earlier. They even included a helpful picture of a fairly dirty filter on top of my battery - only problem is that wasn't my filter. I just checked (and took my own pic) over a month after my visit and mine still looks great. Air filters are one of the easiest things to replace, typically requiring no tools, making them one of the fastest ways for shops to make money. This is one of the most basic tests for how honest a shop is. Sorry Firestone, you couldn't have failed harder. They also recommended replacing portions of my suspension (verbally, not detailed on the "Courtesy Check") so I brought my car into my mechanic. My suspension is fine (huh, whoever snuck into my garage and replaced the air filter must have also worked on the suspension), but it turns out that the oil pan gasket and filter are badly leaking. After a month of driving, the oil was already fairly sludgy simply because of buildup in the oil pan (assuming it was fresh when they put it in). In other words, even the service that was performed had to be redone. Sure, it costs a bit more to have your oil changed at a shop that uses ASE certified mechanics but this is a good reminder to me why it's worth it.

Brock and Bradly are champs! I ended up being "that guy" pulled up 30 minutes before they are…read moreclosing up on Saturday before Mother's Day. They helped and did a phenomenal job. They are the epitome of quality service. I hope this goes to the right people. Get em a raise.

Came in for a coolant pump replacement. Overcharged me and refused to waive my diagnostic fee even…read moreif I committed to get the work done there. Some of the worst customer service I've ever experienced. Never go here unless you've got money to burn. They asked for 1500. I got the work done for 700 somewhere. Still had to pay 300 for their BS diagnostic fee. Don't know how their rating is so high.

Okay, I never thought any business would deserve a 1 star review, and I hate to be the A-hole to do…read moreit. But this has to be said about this business. And these pictures of evidence have to be shown to the public. My car went in for an oil pan re-sealing. The interaction with the shop was pleasant. The price was about the average market rate. However, the work they did was absolutely horrendous. After the fix, as I inspected the oil level on the dipstick, it was overfilled by almost a full quart! (The oil level exceeded the mark by an entire full-low range). This means that they either went by vehicle specs instead of the dipstick, or they just made a simple but preventable mistake. I took the car on a road trip two days after the fix. On the next morning after I got back, there was a gigantic oil spill on the ground. Now to be fair, my car has a leak from the front engine seal, but nowhere near this bad. (You can see the old dried spots verses the newer much bigger puddles in the picture) This alerted me and I immediately took my car to my buddy's garage, that has a 2 post lift. We lifted the car up and looked under the car. The oil leak from the front engine seal got significantly worse. There was also some oil dripping on the oil pan. !!?? I thought this was due to the overfilling and the fact that they used synthetic blend oil instead of conventional oil. So I decided to drain the oil, and add conventional oil back in. As I took the drain bolt out, I was shocked! There was no gasket (washer) on it! They took the oil pan off, re-sealed it, refilled the oil, and DID NOT put a gasket on the drain bolt. At this point I was extremely frustrated and could not believe how they could possibly do such a bad job. Maybe this was an isolated incident, and they normally do much better than this. But I know I won't be coming back here anymore.