We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

This is probably the best shop I've been to in all the states I've lived. They've taken care of my…read morecar for the past 5 years now and I still bring my car here even after moving 40+ minutes away. I've never walked out feeling like I've overpaid or my issue wasn't fully repaired. For as long as Mike and the guys are here, I'll be coming back. Keep up the good work and thanks for being a good honest shop

I'd give it 0 stars if I could. Used their own online messaging app to ask a question and provide…read moreinformation about my car. No response for several days. Sent a ping, just in case a notification got missed. No response. Send information and questions again. No response for WEEKS. Yes, I could have called, but it was their own messaging app. Which they ignored. Or ignored me. So they will never see my business.

Usually satisfied and would normally put 4 stars - this last experience will likely not have me…read morereturning. Had a few warning codes that needed to be solved, and the most pressing issue was resolved - but it just had to include things that were not necessary to shoot the price up. The worst part is, the code that was left went unresolved and the gas cap was leaking fuel. Big problem, and I would've driven 13 hours straight with such an issue. Multi-thousand unnecessary bill and legality concern from one trip? I'll pass next time.

I own a shop in a neighboring city and do not replace tires. I bought a new wheel for a customers…read morecar near this shop and needed the tire installed on the new wheel. I called ahead to see if this shop Would be willing to help, and they were more than happy to accommodate my needs. Popped in and the friendly staff jumped into action and had me out of there in record time. I was so thrilled with their service, I felt compelled to write this review... and furthermore, I shared the experience with my customer so they knew who helped me get him on the road for the weekend. He was also grateful. Thank you, gentlemen!

Just wanted to share how appreciative I was for their support today. I stopped by after hours for a…read morebad tail light. The owner kindly agreed to look into the problem and I had the bulb replaced for no charge. You are amazing guys!

I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!

These guys need an attitude check and maybe an assistant to help them with answering the phones…read more I called in to ask them a simple question for a quote on a possible car horn replacement for my specific car model and he said "I have no idea I can't give that to you right now I have like 30 cars waiting to be serviced." I understandably responded that I didn't need a quote right away and that I could leave my number and they could call me back at anytime as I understand they could be busy. He took my number down and I never got a call back or ever heard from them again. Honesty a it's a joke of an interaction considering what I asked was so simple and I was accommodating to how busy they were. Why even answer the phone if your response is going to be sorry I have like 30 cars waiting to be serviced. It was a waste of both of our time.

Nicest guys ever here. Helped me with no charge after my battery died. Thank you so much…read more Kevin

Most honest auto shop I've ever come across. I tried them due to a review on Nextdoor and found the…read moreowner and associates responsive, helpful, and knowledgeable. They also stick with their quotes. They don't try to up charge you for various things. They are straight forward and it's appreciated. After going here multiple times over the last few years they are our go to shop and I highly recommend them.

The manager at Kirkland Autobody keeps you informed at every stage of the repair . Moreover, Jake…read moreanticipated the need for parts from another part of the country and jumped right on it. I imagine this is what saved me some time from the whole process. I would highly recommend this place.

Wow! What a great experience working with Jake! After checking with more than 6 other locations…read morewhich gave outrageous price quotes and really long timeframes to complete the work. We called Kirkland Auto Body to get our niece's car fixed. Jake was professional and honest about the cost to repair, and really went the extra mile, for our niece who was paying the cost out of pocket. This shop genuinely cares about their customers. Shown not just through quality work but in the approach to help a young person through a large expense. We can't thank Jake enough!

Gabe and the team at Zahntech were great! I scheduled my appointment online, and was able to get in…read moreat my preferred requested day/time (2-days out) Everything went smoothly with timing and the inspection. Everyone I interacted with were wonderful--very friendly, clear communication, and Gabe went the extra mile to explain things in detail, and in a way that I could understand. Pricing seemed incredibly fair (I even overheard a couple quotes given to other customers while I was waiting, and they were well below what they'd been quoted by dealerships, $1k lower in one case!) I highly recommend Zahntech to anyone, and plan to use them for all future mechanic needs! Bonus: two very sweet dogs to hang with while you wait :)

Really efficient and highly skilled. They are reliable and I'd definitely go back. Thank you!read more

I was trusting this service for years because they never upsold me services and were always…read moretransparent about repairs. Today is the day when they've decided to upsell me repairs. Deeply disappointed with this change and will think twice before going there again

I'm so pleased with their service. Flashing check engine light problem was diagnosed and dealt with…read morein under an hour. Their explanation of the problem and how to prevent a recurrence was clear and respectful. They could have stayed with their initial quote but graciously reduced it when things went so smoothly. I'm SO relieved to have found these knowledgeable mechanics.

Needed a tune up, did the work with out giving me a price, then told me the coil was bad and they…read morefixed it, told me if I still had problems I would have to change the other coils as they only did 1 of 8. Truck still ran poor, brought it back so they could see if the coil or spark plus were firing correctly. They were he replaced the other 7 coils, and recharged the air conditioner which was not mentioned, when I complained he removed the charge. My wife noticed a handwritten charge on both receipts, finally figured out it said card run fee, because I used my charge card, both times the fix cost over $1200 each, then the charges for fees on credit card was $97.41 no where did it state I would be charged a fee for using a credit card, our friend who works for mac recommended him, I would not. They work on cars and fix things and charge huge prices, when I called two other mechanics I have used before, I was told the total cost for the coils and labor would be $899 minus 20% for aaa discount. Make sure IF you ever use these people you tell them not to do any of the work until you hear from them on the amount before the work is started.I'll be calling my back once this clears through and file a dispute on charges not authorized.

Been going to ProCar for more than 10 years (finally decided age demanded someone younger than me…read morework on my own cars, something I'd done for 40 years since high-school autoshop and working on my cars with my dad who was a mechanic- everything from oil changes and tune ups to engine rebuilds, so I'm pretty knowledgeable.). That said, Corey has lots more experience and knowledge than I do (I tell him what I think is wrong, and half the time he suggests maybe something else, and darned if he isn't right! I'd have found it eventually after everything else I did didn't fix it). My suburban stopped running down in Utah one hot summer and had to get towed to a shop 80 miles further down the road (that night's destination, actually, lucky me..) - called Corey for a first 'second opinion' and after symptom discussion he suggested over the phone an overheated original fuel pump - never woulda thunk it, bad gas?, fuel filter?, computer?, yea.. fuel pump? Nah.. - the Utah shop replaced the fuel pump and confirmed it. I learn something new every day no matter how hard I try. My advice is that when you find a good mechanic with integrity at a reasonable price, stick with him. He's more than a mechanic, he's a trusted friend now. Even though it's not to my benefit to recommend him (hard enough getting an appointment because he's pretty busy as it is), I selfishly want him to stay in business, so yea, I highly recommend ProCar. (BTW, that 1-star rating back in 2018 was a vehicle with all the emissions stuff removed. State law at the time would not grant a waiver in that situation - the emissions equipment at least had to be present. Everyone involved came away with a 'bad attitude' about it).

I was purchasing a Porsche 991 from a dealership recently with a PPI contingency. I was skeptical…read moreof an earlier PPI the dealer obtained from another local mechanic. Since I'd had one done by Chris' German four years ago on a Porsche 996 along with subsequent maintenance on that car there I decided to obtain a second opinion before going forward with the purchase. I left a voicemail over the weekend for Chris & John. I then dropped by on Monday morning hoping Chris could get me in and he gladly did. John called the salesman and I immediately after completion to relay the objective results and I completed the deal that night. Additionally, I've contacted John on numerous occasions to get his opinions regarding maintenance concerns on my 996 and he's always given me excellent advice. These gentlemen are consummate professionals and I consider this the finest Porsche mechanic in this area.

Chris's German Auto Service Redmond ,Washington State…read more Re: Recommendation to anyone looking for a quality mechanic To: Chris, I would like to commend Chris's German Auto Service, Inc. for an outstanding job on the 99.3 purchase project. In my experience, Chris's German Auto Service has proven to be an excellent mechanic. On this inspection, I worked closely with Chris and Troy who inspected my new purchase. Chris and Tylor attention to detail has raised the bar to a new level of excellence. The "PPI" was performed without issues. Write-up was produced quickly and completely, repairs were priced competitively and executed quickly, and requisitions were obtained on time and without revision or added expense. From manpower to materials, the schedule was managed perfectly; throughout, the "PPI" and as a result the car was delivered on time and within budget. Chris and Troy brought a teamwork approach to the job and proactively sought prompt and effective solutions to minor issues. The mechanic at the shop worked safely and produced quality work with minimal extras. In closing, I am confident that given the opportunity, Chris's German Auto Service would be a valuable asset to any new purchase "PPI" or repair required. Sincerely, Steve Scherner