I would highly recommend this shop over the Jaguar/Land Rover dealership. They are very friendly, knowledgeable and professional. I will 100% return for my next service need. A plus is they have a mascot named Basil that is a very sweet Golden Retriever that will greet you (if you wish). read more

Absolutely terrible experience at Biggs Eastside. I brought my Land Rover LR3 in for a wheel alignment because it was pulling to the right and the steering wheel was offset to the left. This should be a straightforward job for a Land Rover specialist. It cost several hundred dollars more than the competition, but I assumed the expertise justified the price. When I got the car back, it was still pulling to the right. I returned the vehicle, expecting them to re-check the alignment. Instead, they swapped the front tires left-to-right and recalibrated the steering angle sensor (SAS). And charged me. Again. Swapping tires to diagnose a pull is questionable enough since it did not solve the issue, but recalibrating the SAS was completely pointless! The SAS has zero influence on physical steering geometry and cannot correct an alignment issue. I'm not sure how a Land Rover specialist does not know that. Unsurprisingly, the vehicle still pulled right. I replaced the tires, and the pull remained. Since they had charged me twice without fixing the issue, I requested a warranty alignment -- the alignment they should have performed when I brought the car back. The manager, Angela refused. When I picked up the car the second time, the tech even said that "I might need a warranty alignment if new tires did not solve the issue". The manager even claimed that the shop that replaced my tires (Discount Tire) was negligent because, she told me "wheel alignment is always done with every new set of tires". This is simply incorrect. Most tire stores don't even have an alignment rack. Further, they don't have the equipment or knowledge to place the land rover into a special (tight tolerance) mode needed for proper wheel alignment. What a waste of money. Take caution: they do not stand behind their work, and worse: they do not understand the mechanical systems of the Land Rover platform. read more

We used to take our Range Rover to Land Rover of Bellevue. No matter the problem, they always found "something else", and we always left $5,000-6,000 poorer. This happened over and over and over again. We finally got sick of it and went to Bigg's on a recommendation. Thank goodness!! Bigg's will only fix what's broken, nothing else. No commissioned service advisors, just an honest business. read more

I called Biggs for my Land Rover 2 to repair a radiator leak, oil change, brakes, rear hood latch, and rear hatch break light. They were able to take my LR2 within 3 days, which is unheard of...dealers are booked out months in advance. I spoke to Angela and she was very professional, accommodating with scheduling and dropoff, and kept me up-to-date on the repairs with timelines and cost which was very seamless and spot on. I got my LR2 back within a week. This is again unheard of if I went to a dealer. THANK YOU Angela, John, the entire Biggs Team and Leo their 1 yr old Golden for the first-class customer service and workmanship! My new Go To place for my Land Rover...100% 5 Stars out of 5 and Highly Recommended if you drive a Land Rover! read more

Came for a check engine light and they took a look at it, reset the light and sent me on my way. Jennifer was awesome and very customer focused. The staff was friendly and they got me in and out quickly. Thanks Biggs! read more

I've been taking my Range Rover Velar here for a bit now and the service as always been outstanding. It's affordable and they don't try to push repairs that aren't needed. They're doing what's right and not overcharging. Love the honesty here and I trust them completely. Highly recommend. read more

Folks that work here are amazing, honest, and super fast! I brought my '08 LR2 in due to a coolant leak and occasional oil smell (possible leak). Not many shops in the area want to work on Land Rovers, and those that do will only take such a job reluctantly when they have a slow period. Otherwise most shops flat out refuse it, which is a shame because ours is just a Volvo XC90 under the hood. So it was very good to find a shop that specializes in Land Rovers exclusively! I wish I knew about Biggs sooner, because my experience here has been truly the best out of any auto repair shop I have ever been to. Granted, my expectations were that it would be expensive (because LRs are not cheap to service by default and labor is expensive these days) and that it would take a while (because parts sometimes have to ship from overseas), so I came in expecting a pretty hefty bill and a few weeks wait time. What happened was the complete opposite and a huge pleasant surprise! I dropped the car off on Monday, and by Tuesday they have looked it over and identified three areas where the fluids were leaking so I was given all the details and estimate over the phone. Rather than replacing working but leaky parts, they offered to clean them up and replace the seals / gaskets. This work was fairly substantial, requiring the removal of the intake manifold. I was given a very reasonable and fair quote for the work, and was told that the car would be ready by Friday which again sounded super fast. Well, Thursday morning I get a text letting me know our LR is ready to go! So not only did the repair end up being less expensive than I expected, but it was done in record time of just 3 days from dropping the car off to picking it up!! And trust me, they are busy - the parking lot is full of Rovers and I couldn't even find a parking spot when dropping the car off. Yet, it felt like our car was their top priority. Very impressed, and will only ever take our LR to Biggs going forward!! Thank you so much, Biggs Team! read more

Since moving back to Seattle Biggs has been a savior for my Range Rover Sport. They are extremely friendly, prices reasonable, great interactions with COVID.. I can't say enough about their service! They let you know what's the need to do and nice to do, considering expenses. Truly appreciate their expertise! I've recommended them to family and friends and will continue to. read more

Pros: - Professional, polite, timely, perhaps 3/4 (or 2/3?) the cost of a LR dealer, and clearly experts on Land Rover models and needs. I'd love to give 5 stars to this outfit, but they're not proactive enough for my liking. For example, not offering to replace the spark leads during a recent ($3K+) head gasket job. I'd have gladly paid the approx. $100 for good new leads vs. greater than $700 to pull the plenum/inlet manifold to do the job (and another day of vehicle down-time). Made me feel at best that they are not pro-active, and at worst waiting for me to come back for the more costly job in the future. I've also been disappointed in the recent past: - not greasing the front propshaft U/J during a service. Front prop U/Js fail due to close proximity to the catalyst, and when they have a grease fitting then it's just common sense to do the job...takes about a minute. What worries me the most is that if that job is not done then what else is not done that I can't possibly find? - Aluminum top engine components dirty from oily hands after jobs. My vehicle is far from pristine, but coming back like this was disappointing and frankly a bit disrespectful. read more

Customer service is on point! While all of their dealerships told us we have to wait til October to look out our Land Rover, Anthony got us in the next day! Jennifer was so helpful too! They figured out the issue (rats chewing the wires) and got it handled immediately! Thanks for saving our car, time, and gas! These guys know their stuff and treat you well! Bellevue Land Rover has great mechanics but horrible management. So glad to have found this local independent shop! read more

Warm welcoming HONEST staff brought me here after horrific service from dealer. When you take your rover in they fix it and get it back to you right away. I never ever feel up sold like at the dealer. They don't keep your truck for weeks at a time. They get you in and out and honor your extended warranty. I would give this shop yes ten stars if I could! read more

74,000 miles and the Disco II needed a serpentine belt. You know, that snake thing that when stretched out reaches from here to the moon. Just looking at it gave me the heebie-jeebies. Called Biggs and they said "Save the $80, and do it yourself." So that's exactly what I did. And in only 16 minutes! I timed it. The hard part was finding a shop that carried the belt. Both British Auto Center in West Seattle and NAPA on Aurora carried it. I saved $50.00, it was fun, and not too challenging. Sincere thanks Biggs for helping me out, and for saving me money!! read more

Jen was awesome. Basically diagnosed my Range without even seeing it. Everything went perfect and I feel like the price was right. Thanks Jen. See you next time. read more

I about fell over after I called the local Land Rover dealer for an estimate for a standard service/maintenance and immediately went looking for a great independent Land Rover mechanic. A few Land Rover owners turned me to Biggs Eastside Automotive. I have been taking my Disco there ever since and have been blown away by the service and the confidence that Jim and his team give me that the work that's being done will be done right and at a fair price (it's still expensive - it's a Land Rover of course). They are always upfront with what work is necessary and always offer to save the replaced parts. Best of all, the car is spotless when I pick it up - a nice touch. I believe they work on Lexus too. read more

If you happen to own a Land Rover as I do; you know they can cost you an arm, leg and second born if out of warranty. I've taken my Disco to Biggs routinely for years and never been disappointed. I know it's hard to break that bond of going to the Land Rover dealer, but you'll not regret taking your Land Rover to Biggs for everything from oil change to major surgery. read more

Great service really knows Land Rovers! Great technicians, timely and fairly priced services. I have gone there for routine maintenance over the past five years and have consistently been extremely satisfied. read more

I have a 2004 Range Rover that just stopped starting. My current manager suggested taking it to Biggs and gave me Jen's number. She was so nice and accommodating, Bruce was also extremely helpful and kept us very informed as to the status of our vehicle. As others have stated, Land Rover repair is never inexpensive, but Jen and Bruce cut us a huge break and we appreciated their willingness to help us. Turns our we needed a steering column, they worked hard to find a good used unit and had it in quickly. Car RUNS GREAT. The car was in perfect condition when it was returned to me, this in itself is a sheer miracle. I cannot tell you how many times I have taken my cars to the dealer or other shops and had things missing, scratches or worse. Biggs was TERRIFIC. I would highly recommend anyone with a Land Rover to try them, I guarantee you will be more than satisfied. I think most Land Rover owners appreciate their vehicles more than the average car owner, due to the comfort, safety and luxury of the brand. You are safe taking your baby here! read more

I was over due for an oil change and they were able to get my RR Sport back non track, they were also very helpful and informative regarding what needs to be done on the brakes!!! Thanks to Jennifer and her team for always taking care of me!!! read more

Biggs Eastside Automotive - Auto Repair Near Me - Bellevue, Washington

I have had my 2004 Discovery 2 for 10 years, and the first 5 years of its life, I took into the Bellevue LR and had it serviced there, then through the Cascade LR Club, I found Biggs, and have used Biggs for the past 5 years. They have been great to work with. I have had a number of items break down - typical of this LR series, thank goodness for factory warranties, and Biggs repaired them all with great communication of down time and price. I would give them 5 stars, but about a year or so ago, I had a leak in what I thought was the sunroof, which Biggs could not find, turns out it was not only in the sunroof, but everywhere! The drains were clogged completely. I ended up taking it to the Jimmy's Upholstery, due to the fabric on the ceiling coming unglued from the leaks, and they were able to flush out the drains, reseal, and change the fabric - making it look brand new. I will still use Biggs for the upkeep of the mechanical, they are great at keeping it running smoothly, and the price is reasonable. read more

Biggs has been taking care of my 2010 Range Rover Supercharged since I bought it. The dealer has touched it twice for warranty work. That's it. Owning a car like this can have some expensive repairs, but nothing like pricing from the dealer. They have always done a professional job completing repairs while respecting costs and timelines to align with my budget. Bottom line: An honest business that has earned my trust read more

Biggs just serviced our 2015 Range Rover on time and on budget. They took the car for delivery/service (on time) for the price quoted over the phone and finished ahead of schedule. In my experience this is quite rare in the automotive service world. If you are looking to service your Range/Land Rover, I trust you will be pleased with the professionalism and service you receive from Biggs! read more

I don't like writing reviews on bad service, but I was so annoyed by our last visit to Biggs that I just had to. We've used Biggs before and were happy with the service up until recently, that's why they're getting 2 stars instead of 1. Our LR went in for its 6 month service in relatively good condition with just the basic everyday stuff needed doing. We were aware of a error message relating to our compressors, but had been told that the compressors would eventually go, but for now were still functioning, but the suspension was stuck on 'normal level' only. This was fine for us as we don't use the other settings anyway. After our car was serviced we were give back our LR with completely shot compressors. The LR was now sitting low over the wheels with no suspension at all. They gave us a knackered car and a hefty quote for fixing the problem, but never mentioned that the problem had occurred in their hands. When we went back to them to question what on earth had happened to make the suspension go completely we were told that after investigating what had happened, they were now aware that the problem had occurred while their mechanics had been working on it, but they took no ownership of the problem what-so-ever. We popped our car in for a general service and got back an undrivable vehicle. We knew the problem was there and would eventually go, but never thought it would happen in the care of a mechanic and that they would fail to report it had happened at all. We asked if they would reduce the price in some way, maybe reduce the labor costs to help us get the car back working again, but they refused. I can't believe a company with a good reputation would not try to appease a good returning customer and in good faith, meet us part of the way (even a small way) in remedying the situation. We took our broken down LR and business to another Landrover Servicing center. We got raised eyebrows over what had happened to us at Biggs, much better customer service, and a cheaper price. We will not be returning to Biggs...ever. read more

So much for them being great instead of getting back to me after talking to the owner and then leaving 2 messages looks like they don't need my business anymore good thing I found another great Rover service shop I guess they made enough money off of me to not want me as a client anymore. read more

Our 2005 LR3 flashed us a suspension fault message which also instructed us not to drive over 30 mph. That gets your attention mighty quick! AA Auto Service Center in Redmond (also a 5 star shop) suggested Biggs. We took their advice. The problem was a fried suspension compressor which damaged a couple of nearby parts during its' burnout. Two days later, our LR was repaired and ready to go at a decent price. The entire experience was forthright, pleasant and honest. We'll return to Biggs in the future. It makes you want to buy a Land Rover just so you can have it serviced by Biggs. Now, if only they did plumbing..... read more

I appreciate Bruce's honesty and concern for my budget, he let me know what needed to be done right away and what could wait. Every time I've gone in to the shop Jennifer and staff have always made me and my children feel like family with outstanding professionalism and efficiency. If something ever goes wrong which sometimes happens such as defective parts, they will accommodate their customers to the best of their ability and correct the issue. Thank you Biggs for taking good care of us! read more

I got a new to me LR3 which came with a number of known issues, as well as unknown ones. Not knowing any better I had some repairs done at the dealer, which nearly bankrupted me. Then I discovered this gem which is Biggs Eastside. Getting the LR3 serviced certainly isn't as cheap as my old Toyota Tundra, but the cost at Biggs is easily 1/2 that of the dealer. Jen and her crew have been flexible in working with my schedule and emergency issues at times, and have always given me a no BS assessment of upcoming services, how long I can let them slide, or whether or not I even need to do them at all. Service is quick and on-time and they stand behind their work and parts. If you have a Land Rover that's outside of its factory warranty, run as fast as you can from the dealer and bring it here. read more

Not Happy at all with biggs services. No communication or a minimum on the repairs, I even doubt they did the job. Simple battery pb not checked properly, but fixed for 2 days, I had to call AAA repair services for doing the right and complete diagnosis. They even dare to say based on the diagnosis that the alternator needed to be changed without even seeing the car !!! I am very surprised of the good rating others are giving, must be another biggs eastside automotive or something like that ? One only and simple advice : NEVER START BRINGING YOUR CAR THERE !!!! read more

We had Biggs swap us to less-dusty brake pads on our 2016 LR4. They also install a pedal cover kit which wasn't really designed to work with the LR4, but they persisted and got it installed. The technicians took me back to my vehicle and explained little issues they'd encountered in clear terms. Their prices are fair and the mechanics are excellent. read more

Jennifer provided me with some critical tips about purchasing pre-owned Range Rovers to help me avoid the potential pitfalls. I owe her many, many thanks for her kind advice! read more

First let me say this was my first experience with Biggs Automotive. Prices are reasonable--not the outrageous dealership prices. I went in to have the water pump replaced on my Range Rover. Set up an appointment, and it was finished the next day. Great! But what really sealed (pun intended) the deal...The pump gasket failed after a month. No, it wasn't fun to be stranded, but the failure wasn't due to the installation. I called and talked to Jennifer and she said bring it in and they'll fix it under warranty. So, towed it in, and they replaced the water pump for no charge the same day! Thank you Jennifer and Biggs Automotive. read more

I recently purchased a 2006 LR3 with 65,000 miles on it. Three weeks ago a suspension fault light came on, and unknowingly my wife took it in to the dealership where they proceeded to try and hustle her for $6,000 dollars!!! In their diagnostic test they listed everything but the TRUE problem... needless to say I was sick over hearing this. Disgusted by the shadiness of the dealership and how they treated my wife and I, I asked a friend who also owns a Land Rover, where he takes his. He recommended Biggs, so I took my rig in hoping to hear some honesty and integrity, In which I wasn't disappointed. They were friendly, and after running their own inspection found the issue to be a faulty height sensor which was ultimately causing my problems. Now keep in mind they knew that the dealership was going to charge me between $1,300 - $6,000 to fix an air compressor, etc.,etc. And yet the crew at Biggs fixed my TRUE problem for $248.98!!!!! I could not be happier with Biggs honesty, integrity, efficiency and business ethics. In short if you own a Land/Range Rover you would be foolish to take it anywhere else. read more

They are honest, competent, and fast. You can tell they are respected and valued - their parking lot is full of every type of Land Rover and Range Rover, including many Defenders - the original and classic. Even more valuable since the Mercer Mess drove Land Rover Seattle to Lynnwood. Only con - I wish they had a shuttle to Seattle or loaner. I live in Seattle and I usually wait in their nice waiting room. read more

steve and family always take great care of my 04 discovery. super honest, thoughtful guys. highly recommend Biggs.

I have a 2003 Range Rover MKIII with the BMW 4.4 engine. If you know anything about this car, you know it can be a bit high maintenance. Jen and Bruce were very accommodating in identifying the issues and getting them fixed. No rover work is cheap, but you're paying for first class service with these guys - as opposed to second rate service and absurd pricing at the dealer. Biggs is definitely my new shop of choice. read more

After moving from OR last summer, the only things I miss are the Nike ES, my gym and my mechanic--- until now. Jen, Bruce and the team at Biggs made me and my Rover feel right at home. Thanks for the emergency repair and another cost-effective solution to what could've been a major expense. read more

Thank you Biggs Eastside Automotive I have maintained my Land Rover with Biggs Eastside Automotive (BEA) for three years, and Jen and Bruce have always provided me with excellent service and maintenance. I met Jen's Father three years ago at a Starbucks, and after looking at my Land Rover and giving me a BEA sticker, I contacted Jen. It was a week before my wedding, and my wife and I were scheduled to drive down to Napa, CA. After months of planning the wedding, I forgot to get my Land Rover serviced prior to our trip. I contacted Jen expecting I would not be able to schedule a service appointment. Jen told me not to worry, scheduled a service appointment, and cleared my vehicle for my trip. I will always be grateful to Jen and her staff for accommodating me on such short notice and providing me with continued excellent service for the last three years. Jen and her staff have always been flexible with scheduling my requested maintenance appointments, send me electronic reminders regarding scheduled service and maintenance, and always complete my service timely. Thank you, again. read more

If you have a land rover this is the only place to go. Have been going to this business for 10 years or so. Would not go anywhere else.

We have had Biggs work on our 2007 Range Rover for the past few years and have received outstanding service and the ownership is wonderful!! These guys are true professionals and take pride in their knowledge of the Range Rover vehicles. Getting this kind of treatment at a lower rate than the dealer is a huge plus! We originally heard about Biggs from some friends and will we have also sent others to them for service. We are relocating out of state soon and will sure miss having our RR taken care of by Biggs!! read more