We received great service from Dan with our company truck for the Seattle Christmas market. We received excellent service that was delivered in a prompt manner and done with kindness and a smile. I would recommend this shop to anyone in the area that's looking for a great spot to have their car fixed. I was even surprised that the cost was lower than I had expected. Thank you Dan for a job well done! read more

I called ahead of time regarding air coming out of my tire and I was lowkey freaking out. They told me a time I could come by later that day and they would check it out. Barely made it there before it got flat, but I did. They checked it out, plugged it, and filled the air back up in the tire. They didn't charge me for the temporary repair, which was really kind of them. Was able to get my tires replaced a few weeks later somewhere else and the plug had no problems until then. Another time I came to get my car serviced, and that also was pretty quick and also went well! Forget how much it was but it was pretty standard compared to other places. I would trust them with any and all of my car service needs! read more

This place has that feeling when you find someone that's really good at their craft and completely honest with fair pricing! Yep, all those things in one service center! Several people have been telling me to take my vehicles to Arrows for a while but I had a mechanic I trusted and you already know how hard that is to find!? Well, I finally decided to take one of my vehicles to them for a problem another shop wasn't able to fix and they did a wonderful job and were well below what the other shop quoted me. I immediately scheduled a service for another project vehicle and just like that, I've found my new repair shop for all my vehicles! The group at Arrows is amazing and have earned my business without any doubts! read more

Great service, easy to schedule with and came in exactly as the estimate. So much easier and pleasant than dealing with dealership. read more

I recently used Arrows Automotive for some maintenance on my car, and the experience was very smooth overall. The staff was friendly, easy to communicate with, and took the time to clearly explain what needed to be done. The diagnosis was quick, the pricing felt transparent, and there were no unexpected surprises. The work itself was completed efficiently, and my car has been running great since. Professional auto shop that I'd confidently return to and recommend to others. read more

Prices felt a bit on the higher side, but this was honestly one of the best experiences I've had with a mechanic. They were the ones who suggested I use my car's collision insurance--something I wouldn't have thought of--and it ended up getting my claim successfully covered. Really helpful and worth it overall. read more

Seemed to be priced a little higher than normal, but it was definitely one of the better interactions with mechanics that I've dealt with. They suggested I use my car's collision insurance, which I would never have known, and they helped me get a successful claim paid out. read more

EDIT: Post edited after speaking to the owner Paul. Some things clarified or removed, but main points remain. He says he will personally oversee any repair I may have in the future, if I choose them again. TLDR; If I could sum them up in a few simple sentences. Good for general maintenance and simple to diagnose repairs. Great communication. Terrible at diagnostics & troubleshooting, and only wants to swap parts till it's fixed. They are not diagnostic technicians; but rather parts swappers. The rest of the review will expand on all of my points. Most of the front staffing is great and friendly. Emergency drop offs and overnight drop offs, are always possible. Your vehicle is put in a secured lot if it has to stay overnight. The work being performed is done quickly, minus any sourcing of parts. More on parts later... In a couple of big ticket repairs, $3k-5K or more, just on labor... I was able to source my own part, simply because it would take them longer to source it. I got a remanufactured transfer case, they installed it. Or I sourced my own clutch and flywheel. Of course you get ZERO warranty from them on this. Like if it was a faulty part or wrong part, I'd be paying twice for the same work to get it done. I don't recommend doing that for most people. These were edge cases where there were national backorders and such and would take weeks of sourcing and downtime. Now I've had a couple of cars that did have a couple of "take backs." Meaning, I had to bring it back because of the same issue, or new issue, or just casually missing some final steps. In one case, the dash lit up like a Christmas tree, with every error on the dash. But my car was done? Right in front of their shop on pickup. Or the new transfer case didn't have the fill plug tightened down, it was finger tight, and had a nice puddle in the garage the next day. Taken back, topped off and tightened by them. In another, a couple of things were disabled but probably not intentionally. A quick diagnostic, a scanner update, and it was fixed at no cost a few hours later, causing another trip to come back and get it. Here is where it went downhill, where I cannot go back there ever for my car, my wife's or my hobby car. I had a power steering leak. I could visually see it coming out from the hardline hose connection. I see it weeping out after topping off fluid, starting car, and getting under the car. I don't have the time to do it. I'm told a few alarming statements: "We don't fix leaks, we replace the entire rack." "We can source a new rack for you at $600 + installation." "Your rack and pinion is most likely cracked." #1, I visually confirmed where it was leaking, told them where it was. #2, no you cannot source a rack for this car, at least not the period specific one for this car. Hint, it's a special edition, with a unique part that is discontinued. You can put in a "compatible one," but not the same one. You immediately dismissed me when I mentioned this. #3, I don't think you even tried... More on this later again too. I ended up finding a youtube video on the fix, had the rubber seals replaced in 30-45min in my driveway with a simple socket set. topped off the fluid and bled the rack and pinion on my own. $25 in fluid and rubber seals, and lots of self accomplishment. They didn't even try. A cracked rack? c'mon now. That would have been more obvious with more fluid escaping. Didn't even look where I said to look, where you can visually see the weeping fluid in real-time with the engine on. Next, I asked to diagnose a power drain, where my battery would die in about a week. They charged a diagnostic fee of one hour, but the end result and statement: "needs more diagnostics, too much aftermarket accessories." I'm sorry is an aftermarket radio system too much for you to look over? You know what it was? The horn relay. It was simply engaged on the entire time, drawing about 180mA constantly. Which also pointed out the fact my horn wasn't working. And again, I had to diagnose it and find it myself, and it took me an hour with a multimeter pulling fuses and relays and walking back and forth between fuse boxes and meter to find the culprit. They could have completely ignored everything aftermarket and looked at the factory system first. Got that diagnostic fee from me though... In another case, a leaking differential. They couldn't find it, and were giving me the car back. I forced them to hold it overnight, told them to put a piece of cardboard under it. Sure enough, they found it. In the end, the terrible state today of many automotive repair places is to replace and not repair. To swap and not diagnose. Arrows is this kind of place. Gone are the old school diagnostic methods to troubleshoot. A tow truck driver I met, said "The old arrows is better than the new one." he meant when they were on 4th ave. read more

I pulled into the front of the shop with a flat tire that needed air and asked the short Hispanic man that would not give his name when I asked if he or someone there could help me with putting air in my tire and he told me the tire was no good without even checking it and said he could not help me and I told him that it has a slow leak from a plug I put in the tire and it just need air he walked away from me and ignored me for 5 min or so and I asked him politely if he could just put some air in the tire so I can move it he refused me again now I have been in the auto business for 40 years and I have never been treated so poorly I was shocked to see that they have such good reviews don't know if the short man who would not give his name deals with customers on a regular basis I would hope not he was very inconsiderate and had a very judgemental attitude that's my 1 and only experience with this place I hope the owner reads this and has a little talk with his employee about treating all potential customers with respect with a non judgemental attitude and be a little more compassionate with people in this community read more

I had gone to get my car serviced at Mini Tacoma and they told me I needed all this very expensive emergency work. I went to Arrow for a second option and they said my car was fine. They fixed a problem that I was having ever since I got my car back from Tacoma Mini and told me to comeback the next time I needed an oil change and they would take another look at the issues Mini found. But they didn't think they were crucial and could definitely do the job for half what Mini quoted. read more

Absolutely amazing and one of the few auto shops I can fully trust, especially as a young woman. When my Outback started overheating on the freeway, they were the only shop I called that could get me in right away. By the end of the day, they got back to me to inform me that the cylinder gasket heads had blown. Terrible news and I ultimately decided to scrap the car, but they helped store the car for free for weeks until I had a chance to go out and buy a new car. They also helped set me up with an amazing discount for a rental car through Enterprise. Chelsea especially has always been very kind and informative to me. When my car died, she was extremely transparent and compassionate on the different options I had. Now that I've bought a new car, I plan on taking it in here because I trust them and they're generally a little cheaper than a Toyota dealership would be. My only qualm would be they're only open Monday-Friday, which can be a pain for scheduling, but totally makes sense. read more

Arrows Automotive responded to my emergency call quickly and were able to source the part needed and willing to fit us in when we were traveling through. They gave a very reasonable estimate on the cost of the repair. Five stars for sure! read more

From start to finish. Each of my interactions with Arrow was pleasant and professional. My final invoice came in less than the estimate. When does that ever happen in the auto repair world? I am now taking all my business on my BMW X5 to Arrow. read more

I own a 2014 Infiniti Q60. I got a check engine light one day and my car was acting up. I took it to a shop in shoreline and they told me to buy a whole new car or spend money on a new transmission and all sorts of stuff. They quoted me over $7000. I took it to arrows and it was just a $300 fix. I had some wiring issues. Thank you to arrows. I highly recommend arrows to all my friends and family members. read more

Arrows Automotive - Auto Repair Near Me - Seattle, Washington

Took a Mercedes Metris van to Arrows for a brake rotor and pads replacement for all four brakes (normal wear & tear). Brought my own parts as I was wanting to get aftermarket parts that were better performing than OEM stock parts. Arrows was happy to use my supplied parts, but were clear that they could not warranty the job, which I expected and was reasonable. They did a great job, including flushing the brake fluid and tightening the parking brake. The service was quick & friendly, with clear communication throughout the process. read more

I had an oil change scheduled mishap possibly on my end from not understanding the difference between a drop off oil change and waiting oil change appointments. Service Advisor Chelsea went above and beyond to get the issue fixed and get my car serviced today! Arrows Automotive has been my go to for all my vehicles service needs. read more

Someone had accidentally scratched my Range Rover however when I took my car in for some maintenance issues they returned the vehicle with all the repairs I brought it in for fixed and even fixed the scratch in my car for free! They told me it was an easy fix and they were happy to do it. What an awesome shop! Very professional and honest as well Bonnie and Paul the owner were amazing to work with 10/10 recommended I will never take any of my cars anywhere else for service. Thanks again guys! read more

Saved me $1500+ after I bent my steering axle and had to pay out of pocket. While multiple other shops refused to do the repair without ripping out the whole steering assembly, Chelsea from Arrows worked with me to repair just what needed to be fixed. My car has been driving great now for months! read more

Marcus was very professional. He provides a car for me after I requested it on the website. When I arrived the car was there and ready. I booked the rental for a week, but my car was repaired in two days. I returned the car early and Marcus prorated the cost for just the 2 day I had the car. He is very pleasant happy person. Thank you! read more

Took the Jeep with transmission light on. Had a diagnostic done. Staff took detailed notes and listened to what I had to say. They told me what to expect and called with an update in a timely manner. I will totally be back with my next car issue! Fantastic result, I'm so pleased! read more

This shop helped my band and I in a major pinch! A mechanic in a different city scared us into believing we were driving a major safety hazard that needed thousands of dollars of work. Since we are on tour, we're experiencing a different city every day, and decided to call Arrows. Despite their busy schedule, Chelsea was able to squeeze us in. The lovely team of mechanics showed us the honest problems with our van and reassured us we'd be able to drive it safely back to Los Angeles. We had such a lovely experience with the staff here- friendly, timely, and above all HONEST! Thank you Arrows for your service! read more

Arrows Automotive - Arrows amazing staff with Meatbodies merch! Thanks again guys - Auto Repair Near Me - Seattle, Washington

Top notch service, exactly what I'd want from a new mechanic. They quoted and scheduled me quickly through Yelp and the service was done without any issues. Chelsea was super helpful explaining the process and very happy customer here! read more

Joe at Arrows was super fast in responding to my repair need, requesting additional photos and immediately setting up a time I could come in to get an estimate...which happened to be later that day! I came in and within 15 minutes, the technicians looked at my car, told me what part was needed, provided a quote, and ordered the part. The very next day, Arrows called saying they got the part and I could come in at my convenience for my repair. Talk about FAST! The technicians were also fast in fixing my side mirror, the day of the repair. Much appreciated on a stressful work day! Amazing customer service, clean facility, honest quotes - I'll definitely be back! Thanks to Yelp for helping me find Arrows! read more

Repaired my flat tire on my car on short notice and at no charge - and provided excellent advice regarding the overall condition of my tires and next steps. Professional, trustworthy and helpful all around. Will definitely be back when I need service! read more

They were super easy to book and seemed like good customer service. Day of drop off was ready and the my performed all the agreed upon services for my Honda. My disappointment was that: no one contacted me about service big done even though I had asked to be called:texted by noon. I had to call to check and then this made me have to arrange pickup for my kids from someone else since I had no car. When I brought it up at pickup it seemed like the person I spoke with and the desk clerk had different stories. Poor communication isn't gonna help this business even if they know how to take care of autos. read more

I recently moved in to Seattle and was looking for a new go-to car shop. I reached out to Arrows over Yelp for a regular oil change and was able to get a quick response and an appointment just a week out. The day of the service, I was in and out within an hour. They also have a nice waiting lounge, but I chose to wait outdoors (thanks, covid!). read more

Arrows Automotive - Auto Repair Near Me - Seattle, Washington

I went to Arrows at the recommendation of the dealer where I bought a nearly new used car. The experience was bland at best. They weren't especially friendly when I dropped off the car, and didn't show me an estimate for the charges at the outset. But I figured, whatever the charge, it would be less than what the VW dealers charge for a 20k service. Wrong again! The VW dealer quoted $309, and the bill from Arrows was more than $400. When I brought this up, the service rep assured me that they always charge less than dealerships. So I called the VW dealer again to make sure I didn't hear them wrong. Nope. $309 was the correct price. So, I don't know what explains the difference, but the Arrows rep said they'd give me a discount (of unknown amount) on my next service. But there's no mention of that on my final paperwork. I was really looking forward to having a better option to VW dealer service, but I'll be heading straight back there next time. UPDATE: Received a call from the owner this morning who had seen this review and confirmed that I had been overcharged and said the reason was a changeover to a new computer system that isn't reflecting correct pricing. Arrows will be refunding my credit card for the difference. I greatly appreciate their taking fast action to make things right, so I've updated my review from 2 stars to 4. read more

These guys lived up to their 5-star rating, although I would suggest making sure your schedule is flexible. This may just be COVID timing ... After getting a high (no surprise) estimate from the BMW dealership, I asked these guys to take a look at my car. They were able to get me into the shop in 4 biz days. The service was overall great and came in $400 cheaper than BMW! On the flexibility (which I don't think is worth docking a star since these are the times and they handled it really kindly) ... I was supposed to get my car back the same day. Late that afternoon, with my car not yet done, I decided with the shop that I'd pick up my car at noon the next day. I had to call multiple times to get an update (they never proactively reached out to me) and finally agreed to come get it at 3:30pm when it wasn't done by noon. I arrived at 3:25 and the car was not done. They brought the foreman in to help and I left right at 4:00pm. And the kind part? They gave me a 10% discount on my total bill for the delay. Will definitely go back. read more

They helped me diagnose what was happening with my vehicle and were very fair. The two ladies at the front desk are knowledgeable and professional. read more

Disclaimer: I haven't actually had work done on my car here. I called to see about a tire repair about a month ago and Andy answered the phone. They didn't have the tire we needed but he was extremely helpful in explaining what I needed and what to look out for when I approached other shops. He was in fact SO nice that when something else came up regarding a dealership warranty repair a few weeks later, I had the thought to call him back and see if we wouldn't just be better served paying his shop instead of dealing with headache that came with working with the dealership. He answered the phone and was full dad vibes (we may be the same age, I have no idea). He encouraged me to hold the dealership to the fire and also helped me dodge a super sketchy scam they tried to peddle. Anyway, I'm a future customer. What a gem of a human. read more

You know you have the best mechanic in town when they turn your $3700 estimate into no charge! I recently had car trouble and got the shocking estimate but with a little further digging, my FAVORITE mechanic shop found out the part needed was a recall item with Mercedes!!! How great it that!?! Bonnie and Paul have always been standup kind of owners and stand by they're crew and quality jobs done on cars. I've been a loyal patron since 2013 and wouldn't take my baby anywhere else!!! Thank you guys!!! read more

Arrows Automotive - Auto Repair Near Me - Seattle, Washington

I've been getting all the drive that I can out of my 99 Lexus RX! Arrow's is my go-to for repairs as they are always FAIR priced ( better than Lexus & Toyota) And they have mechanics on staff who specialize in my car and other imports. ..A big team who all seem to love their jobs & their bosses. Great service, excellent prices, and a wonderful lounge with gourmet coffee and GOOD magazines! OH and very clean NICE bathrooms :)) You will not find this kind of place elsewhere! I won't go anywhere else again. read more

From my very first call with Bonnie to schedule a second opinion, to my multiple conversations with Andy, I felt I was well taken care of! I had to have my car towed Friday and made it to their shop just after business hours (and they still accommodated me and took my car in!). I was quoted an appointment for the following Thursday and to my pleasant surprise, we got a call Monday saying the car was ready! I can't thank Arrows enough! read more

Oil changes have always been a source of stress for me. I always feel like I'm going to be swayed into paying for something I don't want and fear an awkward interaction between me and the technician at the end. None of that happened at Arrows Automotive and I have nothing negative to report! I was able to schedule an appointment less than a week in advance and had no trouble dropping off my car on the day of. When all was said and done, I paid only for what I asked for. I should note that they did do an inspection and found very little wrong with my car - they did suggest new wipers but were not aggressive whatsoever. Chelsea was my Service Agent and I'll be returning because of her. GO HERE. read more

Just got back home from a 5,000 mile road trip from Texas all the way up to Olympic National park and wanted to mention how much we appreciate Arrows automotive! Ended up having to drive instead of flying so my truck was not fully prepped for a trip of this distance and ended up needing an oil change up in Seattle. Young lady (Bailey or maybe Abby?) who answered the phone was very helpful, knowledgeable and kind. She was able to get us in quickly the following day and I really liked the post-inspection report with pictures they provided along with upcoming maintenance suggestions I should be on the look out for. It was all done at a very decent price too. Highly recommend to anyone thinking about coming here! Thank you! read more

As a referred customer I come with high expectations!! I've only had one visit and I'm happy with the customer service with a smile. I was disappointed they found nothing wrong with the car, u you pu know it never does it fI or the mechanic ... I think I need them on retainer with my 12 year old Prius!! And I'm looking forward to working with them. read more

I've been going to Arrows Automotive with all my cars for the past 15 years. I stumbled upon them because they do not advertise and it was the wised decision I ever made to take my cars there. Arrows is honest, reasonably priced, and knows their business. All the repair people are well educated, certified, and very knowledgeable about your car. I've taken several Mercedes over the years and quite frankly, there's no comparison in cost with a dealership. Arrows wins hands-down! Edward. read more

One of the few places I've taken my car to after moving to Seattle from the Midwest. Their prices are fair, communication excellent and they won't BS you or up sell you on crap you don't need, unlike Pep Boys. Their work is excellent and they even rotated my tires for free. I plan to take my car back to Arrow again in the future. read more

I had gotten my car (2018 BMW) serviced at a small shop on a trip to Seattle. The small shop couldn't reset the oil change/ service light. Arrows did that for me (for free). They were great and professional. read more

Ever been really really thirsty and someone hands you a glass of ice cold water on a hot an muggy summer day? Arrows Automotive is that refreshing glass of water. Today's customer service is a joke... no, it's worse, it's a tragedy. Businesses like Sears wonders why their going bankrupt; Fortune 500s such as Home Depot and GE can't figure out their next moves; and the customer is paying for it. Not at Arrows. And mind you this was not an all too positive experience BUT the difference is their response to a mistake. People make mistakes. Paul addressed it; was empathetic; and drilled into why the error occurred. And I betcha dollars to donuts that the same mistake will not happen again. He fixed it. And he took care of the customer. Just as any business should. Highly recommend Arrows. This guy knows how to run a business! read more