My car died suddenly on a Thursday night. I had it towed to Superior and left it with the key and my number. I am a client. I got a call early the next morning and discussed it with them. If they couldn't resolve it, I might have to wait till Monday. I understood. They called back in a couple of hours and said my car needed a new battery and was ready for pickup. As always, they were prompt, courteous, friendly and efficient. I am glad to work with them and happy to consider them "my mechanic." read more

I started taking my car to Superior Auto Service a few years ago and have been very happy with how organized they are and the quality service we've received. They have a loyal customer in me! read more

Kyle and the team at Superior Auto are really amazing! Kyle always takes the time to go over the work recommended for my car and is understanding in working with me to find the right time to schedule to the work required. We moved here from DC where I had a trusted mechanic my family used for years and was afraid I wouldn't find the same trustworthy shop in Seattle. So glad we find Superior Auto! read more

The auto shop provided reliable and high-quality service. The staff explained the repair process in detail and answered all my questions. The repair took more time than I expected, but the final result was worth the wait. read more

Very kind and helpful. The owner is great! They resolved my issue first time final. I was very impressed by how good they were at the service provided. I recommend them to everyone. read more

The first thing that attracted me to Superior Auto Service was their recommendation from AAA. Additionally, when I take my car in for service, they do a written diagnostic via email. with photos and the exact cost of the work needed. Finally, the repairs are very long lasting. In fact, I've never had to take it in for the same thing twice over the many years I've been doing business with them. read more

Barb and Kyle are always great and quick to help however they can! We've been bringing our company vehicles here for many years now. They have a large bay and a lift that can service box trucks, so that's a huge value to us! Thanks for taking care of us. -Olsen Farms read more

I went in for a quick oil change but the team at Superior started on time, finished on time and I had a nice sit with WiFi on the couch. Previously I'd walked home for the duration and I must say sitting was a nice experience - the staff that passed by to and from cars actually took the time to make eye contact and greet me. Kyle and Barb, who man the front desk are just great. As I sat there the other day I watched Kyle gently help a person whose car was in deep doodoo and he appeared careful to not oversell them when the opportunity was there. This was also my experience with my prior car last year. read more

I brought my car to Superior Auto Service since my car was leaking AC refrigerant. They quoted a pretty high price to find the leak, fix it, and make sure that there were no other leaks. Despite the high price, I decided to pay it for the peace of mind that the problem would be fixed and I would have a working AC. However, the AC only held a charge for a couple thousand miles, meaning the fix was not done correctly . I called them hoping that they would do what was right and correct the fix. However the employee was rude, and dismissive. She even claimed that I didn't ask them to fix the AC, until I read her the description on the paid work order. Still they would not hold themselves accountable, and did not care that their work was shoddy. On a side note, I also had them do an inspection at the same time. They claimed my car needed about $4k of work, which I chose not to do. I got a second opinion from another mechanic who said most of the quoted work was completely unnecessary and ridiculous read more

We Have been taking all our vehicles to them for years, all ways polite and great customer Service. Kyle and Barb have been great. Thank you for what you do. read more

Good service and communication. Thorough inspection and key recommendations however the most expensive oil change I've ever experienced.

I've been going to Superior for about a decade now and couldn't say enough great things about their service. They have a very professional operation, are extremely friendly, and very transparent. It's tricky finding a good auto shop that you can trust, but Superior is absolutely that. read more

I first came here more than ten years ago. I bought a used car from a shady dealership and it had issues almost immediately. At the time, i was a broke college kid, so they were kind enough to cut me a deal. That car they fixed never had another issue until I gave it to a family friend. I moved away for a while and just came back to Seattle and left my current car there for a check up and maintenance. No issues. I will be coming here again. read more

It's very hard to find a shop that will not only do good work, but lay out all the facts about what's going on with the car, and then let you make an informed decision about what to do next. I feel that Superior Auto Service does that, and does quality work. They are busy, and you will have to schedule pretty far in advance to get an appointment, but to me it's worth it to know that the car will be fixed right, and that you will know exactly what's going on now, and what needs to be done in the future. It's not the cheapest option to have your car fixed here, but they really stand by their work, and if something doesn't turn out right, they will make it right. They work pretty fast too, once the car is in the shop, you will have it back and working correctly in short order. So relieved to have a shop that I feel is honest and fair, and thorough in the way it does car repair. Keep up the great work! read more

The absolute best!! They do it all 100%! On - time, service is wonderful. Barb is so great! Go in and try them out!

This shop is honest, professional, timely, informative and probably the best shop I've ever been to.

Efficient and professional service! I was able to call, ask questions, and schedule an appointment within a week. The person at the desk was very helpful and walked me through how everything was doing with my car. I was in and out of there in a reasonable time for the services done on my car. I would recommend Superior Auto if you need any car services! read more

Superior Auto Service in Seattle offers expert, reliable auto repairs with fair pricing and excellent customer service. Their knowledgeable mechanics provide thorough diagnostics and timely repairs, making them a top choice for vehicle maintenance and repair needs. read more

We've been taking our vehicles to Superior for years and have always had great experience. They are honest, prompt, friendly, and thorough. Highly recommended! read more

I have taking my vehicles to Superior for many years and I trust their quality of service and recommendations. I suppose there are shops that are cheaper but my experience has been that costs were much higher in the long run. Superior stands by their work. read more

Second time there and equally impressed with service. They saved me a lot of money on maintenance and Helen, my 2008 Prius, is purring like a kitten again. Thanks Kyle and team. Well done! read more

Superior Auto Service is the only place we take our cars. I recently had a problem with the brakes on my Jeep and was scheduled for diagnosis and repair. They called me a few days later saying they had a cancellation and could get my car in early. Barb communicated the estimated cost and my car was ready that evening. Great service. read more

I've had work done at Superior over the last decade. This work has ranged from oil changes to repairs for head gaskets, clutches and water pumps. Their prices have been fair and the work quality has been good. There have been opportunities for them to charge me for diagnostic work where they chose not to. Net net, they are a good trustworthy place to take your car. Their pricing has also been fair. I recommend them. read more

Excellent customer service; helped me secure an auto part, and installed it a week later, Highly recommended!

Great neighborhood auto repair . I think at least 7 cars on our side of the block go there regularly . Kyle is an excellent communicator . Part of the value for me is I love using the local community rather than the dealerships . I have not felt upcharged . I have 2 old cars and want to keep them safe and running for a long time. They do a good job of including little extras as a part of a regular inspection . read more

I took my jeep here for fixes on a number of issues, from an oil leak to a bouncy suspension, to an A/C unit that only worked on certain settings. Superior Auto Service took care of all of my concerns and made sure to explain in detail what was wrong with the car and how they would fix it. I decided to go for all of the fixes at once at it costed a pretty penny, but I know I could have selected any of the proposed issues and tackled them one by one if I needed some time to save up for them. read more

I just took my 2005 Ford Focus in for an inspection, and when I left the facility, I almost felt as though I was driving a brand new car, it was such a smooth ride. These folks are very polite and are easy to deal with. There were a few things that needed fixing, mostly dirty and worn parts. I recommend taking your car into Superior, as I think they do a great job, and don't try to gouge you. Colleen 3/28/2024 read more

My favorite store because of the outstanding customer service, impartial advice, and high-quality work.

A customer for many, many years. always I wouldn't go anywhere else. Always excellent service!

I needed my transmission fluid changed. They provided a quote up front and had lots of appointment options. Really impressed with all aspects. Definitely will be back! read more

I write far more good reviews than I do bad one's but when customers are at risk of losing thousands of dollars to unnecessary mechanic work, I feel like something needs to be said. I don't know the circumstances that led to this diagnosis but I sincerely hope that this isn't the company's standard policy of care. I brought my car in for full diagnostic check up around 4 months ago. I received a standard oil change with a mechanic certified list of recommended work to be done. The mechanic working on my vehicle personally told me I needed brand new shocks, and new struts and bearings. Estimated cost of parts plus labor tacked on an extra $1,100 dollars. This is something that I feel is very noticeable and hard to misdiagnose as a mechanic. I decided to NOT have the work done and get a second opinion. The second opinion confirmed that this was a not an honest recommendation for my vehicle. I took it to the Pep Boys in Ballard and they were exceptional. Communication, transparency, in-person breakdown plus digital real time progress reports written and delivered daily. They really earned my business and Superior Auto Service lost mine. I am a daily driver who needs a lot of yearly work on their vehicle. If they had been more honest and straightforward, they would have had my business for life. Again, I hope that their mechanics are not paid on commission thus forcing them to add on unnecessary labor to make a decent paycheck. I hope that this isn't how the business normally operates. Just a word to the wise, double check those big ticket repairs with another shop before you give SAS the green light. read more

This shop has Amazing and fast service! They are friendly and honest. I wont talk my car to anyone else in Seattle. -Stephen read more

I called last minute for an oil change and tire rotation. They had a cancellation and got in in the same day. They discovered my brakes were very bad and were to replace them on the same day read more

You assholes ordered a headlight for me but I kept saying not to email, to text, and that I was working a solid 40 hours and not able to respond. The headlight went back within 3 weeks and I was charged for it and not able to make anymore appointments until I paid for the headlight I needed and wanted and would have to pay to have shipped again. Anyhow your shop is convenient for me but I still have not ever come back for oil changes or anything after this threatening and shitty behavior. Can't imagine ever using your shop again, terrible policy read more

This was my first time working with Superior Auto as they were AAA affiliated when my car had to be towed due to gas tank vandalization/drilling. The team worked with my insurance and we're super responsive throughout my whole claim process. Super professional and although I only paid the deductible, the total cost seemed very fair. Thanks to the team! read more

Took car there for diagnostic...engine was misfiring. They diagnosed it only as faulty spark plugs, didn't diagnose any further, and just replaced the spark plugs...$600++. Next day, the car had the same problem! Took car to another facility ( approved warranty shop) and they correctly diagnosed issue as faulty ignition wire to one specific cylinder. Won't use Superior again. read more

My car was broken in to while being repaired here (though the lock was not damaged so it's possible that the door was actually left open by an employee.) The business claimed no responsibility, and now I'm left to pay a $500 deductible to get my car fixed from the break-in (On top of the $500+ i paid for them to fix my original problem!) There is no secure fenced area at this repair shop so leave your car at your own risk. It's very disappointing as I was referred to this place by a good friend who said they had great service. Sadly, I had a very different experience. Next time I will make sure to look for a repair shop with a proper security enclosure. *Update* So on top of my car being broken into here, less than a month later my check engine light is on again & after having it read by another repair shop--IT IS THE SAME ISSUE Superior Auto claimed they fixed!? Shoddy service, shoddy work....heed this warning & take your car somewhere else! read more

I had long-time excellent service for my Nissan in the town I just moved from and was desperately looking for a similar place here in Seattle. And I found it - at Superior Auto Service. The interior and exterior of the building were spotlessly clean, everything was so well scheduled that there was no waiting, I was given a detailed list of the work done, including photos of necessary repairs. Outstanding service all round. read more

They did an excellent job on my wife's Acura and charged us less than what we were paying. I decided to take my BMW there and again, excellent service and lower than what I've been paying. read more

I have been taking my vehicles here for more than 10 years. Service is always outstanding.