Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my car as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down. read more

My husband & I have been going to Loyal for many many years and I never have that sense of dread of what shenanigans are they going to try and pull over on me when I bring one of our cars in. Reasonable, trustworthy, and they will make time for example to do a diagnostic on say the dreaded 'check engine light' so that you can determine if urgent or not. Love that I can walk to/from their shop as well but they are also on a bus line. read more

Less than a week after a full car inspection (done proactively before lots of planned driving in snow), my car wouldn't start even though I was reassured everything was in great condition. When I called to see if anyone could offer advice, they were completely unsympathetic and suggested they could fit my car in in 2 weeks. I suspect they didn't actually check the battery since I have automatic lights, hadn't driven it since the inspection, etc. I feel like if a car has trouble for the first time in its ownership a handful of days after you service it, you can be minimally interested on the phone. I will not be going back. EDIT: I am not sure how to respond to Loyal's response to me, but it WAS the battery. I went to a different automotive shop right after speaking with Loyal that assured me the battery was fine, and the other place confirmed it was the battery and I had it replaced. Now my car is totally OK. read more

I just went to my third service appointment at Loyal, and still friggin' love these guys. Always up front, clear, and honest. Today they certainly went above and beyond with the customer service, coming out on a quick drive with me so I could replicate a sound I've been hearing (but they didn't hear when they drove it). Gave me good advice on what to do next. And maybe it's because I came from getting my car serviced at the dealership where it's way overpriced (I didn't know, mmmk?) but I always feel like I'm getting a good/fair deal with them. I also *love* driving my freshly-oil-changed car... is it weird that I look forward to going to the mechanic? ‍ read more

My girlfriend and I had an awesome experience with Loyal Automotive. After the Subaru dealership did $800 worth of work (without fixing the overall problem) and quoted us for another $2000, we decided to shop around for second opinions. After getting a generous amount of help and advice from Taleah, we had our brake pads and rotors done at Loyal for a reasonable price and were given other (free) remedies for our other issues. The car still runs great and we saved $1500! I have a hard time trusting shops to work on my vehicles but this place worked out great and Taleah was super knowledgable. We will definitely be using Loyal for all future vehicle maintenance. read more

I wish there were more stars, I want to give them a 10-star rating. I drive a 1982 Pontiac Trans Am and was having trouble with the electric driver's side window. A very nice gentleman named Nick greeted me. I didn't realize that I had given him quite the nightmare project. Rather than throwing up his hands in frustration, he turned what would have frustrated most into a challenge, smiling and polite all the way, they even had to purchase a special tool to get the job done. He was honest, he could have patched it together and sent me on my way, I wouldn't have known, but he didn't and I know his labor cost was more than the original quote, but the quote stayed the same. I have owned cars for 48 years and in all those years have met maybe four shops with that kind of determination to help a customer, honesty and fair pricing. You will be in good hands at Loyal Automotive. read more

Those guys are amazing ! They go the extra mile to deliver love and care to your stock or custom ride, they did a fantastic job with my beloved van (engine, transmission, brakes etc), one of the most honest, fair priced and communicative shop around. I would give them 10 star if possible . read more

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I've been coming here for years and would highly recommend loyal auto to anyone who is nervous about getting a fair quote. My jeep started making some concerning noises after a long roadtrip so I took it in ASAP to get it looked at. It took them a few hours to diagnose the problem and they were very transparent about the change in cost once they figured it out. They didn't try to upsell me on additional repairs which I appreciated and they even knocked off some charges because it took a few tries properly diagnose and fix the issue. I love this shop and they always do quality work at a fair price. My jeep has 180k miles on it and is still going strong! Please support this small business and help them stay afloat. read more

Eddie is the best and most honest mechanic I have ever encountered!!! I have been to his shop at first because it was close and convenient but learned quickly that he is the man!!! He says he doesn't work weekends but that's not true. I have come to him several times with difficult situations and he always figures it out, even when he wasn't sure. I just recently had an issue with my sliding door on my work van that is very important to my livelihood. He admitted o er the phone that I probably needed a body shop. I was stressed out trying to repair it myself to no avail. I am a general contractor that remodels houses for a living, so am not used to being stuck without a solution. Eddie fixed the problem in about 5 minutes and wasn't even going to accept payment. After insisting, he said $40...I paid him $ 75 because he didn't realize the stress he relieved....THE BEST AND HONEST MECHANIC EVER!!!!! read more

Honest. They told me when it was just a loose battery cable, and they could have charged hundreds for a new unnecessary part. For years I've been running their quotes past my ex-mechanic dad, and he says they always check out. Prompt. They get my car back to me in a day or two. Friendly! Non-judgy. My car is old and there are some things we can't afford to fix. They get it back on the road for us without a lot of pursed lips. read more

I think it's incredible to have the trust & ease of service, especially the quality of their service. They keep it real!

We have a '91 Jeep Grand Wagoneer, which has seen some miles. When the Jeep needs work, whether a check-up or repairs, they have done a fantastic job. It runs better now than when we bought it! read more

We live very close to Loyal Automotive and decided to mix things up and come here to get the oil changed in my husband's 07 Acura. They did a great job and we were pleased with the professionalism, ease of scheduling and reasonable pricing. We definitely will be back! read more

They were friendly and they were pretty fast. It was a good value. I needed a new place and this one is nearby Larsens bakery

This place is as good as it gets for auto service! I have tried out a lot of places in various parts of the country and have never been to an auto place that was so upfront and honest and thorough about everything. I have taken two separate cars here and each time have been given a great deal and great service. On top of that, they always go out of their way to be clear, transparent, and honest about what needs to be done and what isn't a huge deal or an urgent worry. They are always happy to work with you to make things more convenient and cost-efficient as well. Simply put- it seems like they have imagined the best possible customer experience and do everything they can to make it happen. read more

We had a wonderful experience with Loyal Automotive. The day before Thanksgiving our alternator went out on the mini van. I had very little hope of having our van back before the holiday weekend when the tow truck dropped us off that afternoon. The crew at Loyal Automotive stayed well past close, into the evening hours, just to finish our car and provided amazing service along the way. I highly recommend this shop. read more

After seeing the good scores this little shop in my neighborhood had received, I took my 1994 Toyota pickup here last week, as it had been experiencing persistent problems with the cooling system. Loyal Automotive was great with me from the start, from making appointments on the phone all the way through to getting my truck back. After I dropped it off and talked through the symptoms it had been experiencing, I got a call a few hours later with a full diagnosis of the problem, which Eddie explained in pretty clear details, and in a way that was perfectly consistent with the way it had been acting and its recent repair history. Eddie talked me through a few options on replacing the radiator, which was leaking and about to yield to old age, and we settled on a practical option. He quoted me a price over the phone that was several hundred dollars cheaper than I was afraid it would be, and also gave me a timeline that was realistic given that they needed to order a pretty substantial part. The repair was done the next day, on schedule, and when I went to pick it up, Eddie charged me exactly what he had quoted me (which frankly hasn't always happened when I've taken my truck to a dealer or shops elsewhere!). My truck has been running perfectly (or, as perfectly as a 21-year old heap ought to run) ever since. So nice to have this shop close by! It's got a nice retro vibe to it too, without being over the top. read more

This place is awesome! I took my car in a few weeks ago to see what needed to be done so that it was safe for when my daughter is born in a couple months. Eddie was super nice and nice honest. I didn't feel pressured to get anything fixed that I didn't want to, though I did have them fix it all! They took it offsite for the alignment and it wasn't done correctly. So a week later I called them up and Eddie took care of it and checked my breaks again! They were very flexible with my schedule and I feel like I got a good deal! It's always nice to find an auto shop that you feel like you can trust! read more

I've taken my cars to many mechanics throughout Ballard, and am THRILLED that I decided to try Loyal Automotive. They are honest, their pricing is fair and they go overboard to make sure that the customer is happy. The repairs on my Mountaineer and Volvo were completed in a timely manner, and they did not try to upsell, rather they let me know a few other issues that may need attention at a later point....no pressure!! John is exceptionally kind and thoughtful, so they found a lifelong customer in me!!! read more

Moved to Ballard and have been looking for a mechanic and came across Loyal Automotive. Reached out through Yelp and they were very responsive. My jeep was making a screeching noise and figured it might be the brakes. They changed my rotors and brake pads for a fair price and now it runs beautiful. Didn't try to pressure me to fix anything else that wasn't needed and was very pleased with the work. Will definitely go back for future work! read more

It has been 3 years since we started using Loyal Automotive and their service has not deteriorated in the slightest. Last week I brought in a car for a pre-purchase inspection. I changed the appointment time several times and not once did they make me feel bad for doing so even though I know I was a pain in the ass. They did exactly what they said they would do in exactly the time they said they would do it. read more

I haven't made it in and already they have given me great service over the phone. I recently purchased a 1992 Chevrolet G20 that I need a very thorough inspection on as I bought it off some sketchy people for $700. I called in and was quoted $125 for a quick review of my vehicle I told them I need peace of mind and for a road trip of a lifetime. They told me $125 was an hour of work and that it could take a couple more if I need something more thorough and I said great so four hundred dollar range and immediately she told me she was going to try and keep it around $250!! (Clap clap) I have never had a shop try and under bid me lol so I am pretty excited to see what happens they we're recommended to me by the top shop on Yelp in Seattle for this project and I'm really quite grateful to be working with them! read more

Loyal Automotive quickly replaced the busted out window of my Toyota Tacoma! They are friendly, quality mechanics, and have great prices! Very happy to have a nice new Shop in the neighborhood. read more

Thanks for the emergency air in our flat tire this morning! Great to have you in the neighborhood! :-)

I found Loyal Automotive on Yelp and chose it cause it has good reviews and was only a few blocks from my house. I am so happy I chose this shop! She was friendly and helpful. I had an extended warranty, which she took care of and got it paid for (other than my deductible). It ended up being my alternator. Since my car wasn't drivable I dropped it off on Tuesday even though my appt was Friday. She called Wednesday and told me what was wrong and had it done by Friday afternoon. I would recommend this shop to anyone! read more

Clear, upfront communications and work performed. Fair price. I will go back when I need more work done.

My 1997 Suburban 4x4 had a rotational noise at low speeds. Loyal replaced the universal joint for $212.98. When I picked up the vehicle and drove it home about 15 blocks away the noise was still there. They then told me I need a new transfer case for $3,031.05 (tax included). Luckily I took the Suburban to Aurora Clutch and More and they fixed it for $288.46 (tax included) Hmmmmm..............................If you have a drivetrain issue definitely do NOT take to LOYAL Automotive - they don't understand the systems and will fix your problem by replacing everything for thousands of dollars. The problem was a broken transfer case output shaft snap ring which also wore on a tail housing bushing. With that said the staff at Loyal Automotive are very nice, but so is the owner at Aurora Clutch and More. read more

I took my 92 Accord I just snagged off of Craigslist for a full tune up / inspection before a coast-to-coast road trip. He was incredibly thorough (c'mon how many other mechanics do you know that remember to replace the rotor and spark plug cables too!), and didn't miss a thing. Same day turnaround! I've driven 4,000+ hard miles with zero problems. read more

These guys are fantastic -- honest, prompt, funny and friendly...and they also do fabulous work, going above and beyond for basic maintenance. read more

These guys are great. They've worked on my personal car and my business vehicle. They are honest, and not too expensive. A couple times I've brought a vehicle in with a minor issue, and they've fixed it and not charged for the work. I'm not surprised at all that all the other reviewers on here feel the same way. read more

I usually never write reviews but my experience with Loyal Auto was so good I felt I had to. They gave me the best quote for the work I needed, they did it for the quoted amount, and they were done early!! Not only that but the car my wife brought me back in had both rear taillights burned out (which we did not realize) and they looked at the car on the spot, despite having other cars they were working on, and put some new bulbs in for free! These guys are my new mechanic...keep it up guy your awesome!! Steve B. Seattle, WA read more

Had my car in for an oil change. It was relatively expensive for basic dinosaur oil but I'd rather have a competent tech do it than have Jiffy Lube ruin my oil pan. They quoted me work for a few problems with the car. One was a minor leak that they wanted to fix by replacing a major component, which would nearly total the car. The other was for sparkplugs ($424), which I replaced myself instead for $32 in parts and 90 minutes of my time. No complaints and they didn't push on either (non-safety) issue. read more

The staff is friendly and their work is excellent. They kept me updated with my cars issue and completed the repairs quickly.

Incredible service, very knowledgeable mechanics, open, honest quoting. Best repair experience I've had in Seattle. After cracking my oil pan recently, I needed an aftermarket skid plate. They sent me the website to purchase direct, called me to see if I had received it and then installed it free of charge. Cannot say enough about Taleah and the team. Only shop I trust with my car. read more

I took my car in for an oil change and I was in and out in no time. No pressure in trying to sell me something or try and fix something I didn't need like all the other places I have gone to. I would defiantly recommend Loyal Automotive if you want quality and honesty in your mechanics. This will be where I bring my car for now on. read more

Eddie is great. It's nice to find a mechanic that is honest and priced right. i would highly recommend him. Thanks Eddie! read more

Got a quote from another repair shop downtown off of Denny that quoted me for over $300 to try and fix the ac in my truck. I asked Loyal for a second opinion and they fixed it within a couple of hours for about $150. If you are looking for honest and straight forward technicians that are going to give you a price that is good for both parties involved, this is where you want to go. I know I will take any issue I have with any of my cars to them from now on. read more

An honest mechanic is everyone's dream, but without knowing a lot about cars, it can be hard to know if your car is getting the repairs it needs, or if some salesman just weaseled you out of $1200 to replace the axelometer chain belt, which is not even a real car part. Following a terrible experience at a Certain Other Corporate Repair Shop, we took our 13 year old Ford Focus down to Loyal Automotive, and I'm so happy we did. So, instead of panning a Certain Other Corporate Repair Shop on yelp, I'll just let everyone know that if they need honest and good work done on their car for a fair price, read the other reviews here and go straight to Loyal Automotive. The only downside might be that they are really busy, so it might take some time for your car to be seen. This is like complaining about the wait at Paseo/Un bien though. There's a line around the block for a reason. read more

Went in to get some sway bar links put in which by the way were really easy to put in. Should have taken 20 minutes and yet I was charged for an hours worth of work originally. After 45 minutes the work was done and they offered $140 and yet their hourly rate is $120 so I said that's too high and they lowered it to $112. read more

I had an issue with my radiator fan for a 97 viper gts and these guys tested it for free! Took about 5 minutes. Really appreciate the help guys. read more