I had an extremely terrible experience at this new location which I'm really bummed about because Yard House in general is one of my favorite spots to go to.
Let's start with my interaction at the bar. While waiting for a table, my friend, and I decided to start there. You cannot control what people say by any stretch, but the man I sat next to was clearly over served, as he was loud, obnoxious, and said some pretty outlandish things. He made uncomfortable comments about the dynamic between me, and a good friend implying we could be lovers which followed up with transphobic rhetoric. The man was so over the top that a couple to our right was staring at the exchange. He was clearly making my friend, and I uncomfortable, yet he was still be served, and no one stepped up to make him stop.
Now with something ELSE to talk about the table, I bragged to my friend about how great the food is, and I'm excited to try it in Tyson's for the first time. Our server seemed great at first, but he really dropped the ball. We had ordered the same drink at the table, and the runner dropped off two different drinks. I told her that it was the wrong hard cider, and she just looked at me. To make it easy because I like Ace's Guava, I said, "I like this one, so I'll just keep it." She replies, "Yeah, you'll like it." She didn't offer to replace it, just stared at me like me telling her it is incorrect is not her concern. Our server asked us if we wanted to order dinner, and we said we wanted to chat over our appetizer before we ordered our meal. There were two tables sat down around us with one being a large party, and the other being a table of four. Not only did our server act with urgency with the large party, but the table of four that sat down after us got their meals before us, and left before us as well while our server kept walking past our table. We were not acknowledged until we had to flag him down. Yeah, we wanted time, but if our pretzel is on its last portion, wouldn't you think to ask if we are ready to order dinner?
We ordered our meals after flagging him down, and I had asked for a Cali Stack with no tomatoes, or Serranos. When our food came out, I was greeted with the Tuna Stack. I told that runner that's not what I ordered, and was greeted 2 minutes later by the manager on duty with THE SAME Tuna Stack I said I did not order. I let her know that everything I had ordered personally was wrong, and I'm unsure what the disconnect was. So I told my friend to eat so her food wouldn't get cold and while I waited for my food to arrive. The third time it came back, it was still WRONG. Our server came back for this one, and I let him know how frustrated I was as this is the third time I had to send food back. He said he thought I said no cilantro, and not no Serrano peppers. So my meal finally comes back correct, but now I'm eating my meal out of sequence as my friend had already finished hers. Then, after continuing to wait for our check, the table of four left, and our server was dropping checks at the large table. He NEVER acknowledged us after that. Actually no one did.
Shout out to the manager on duty for comping my Cali Stack, and beer. However, it should not have gotten to this point. What an overall bad experience for a restaurant chain I genuinely love.
Hooray for two stars as the restaurant was clean, the music was fun, and the food tasted just like I was at Springfield. read more