I had a very disappointing experience working at Coastal Flats Tysons Corner, and I strongly believe the way my employment was handled was unfair.
Before I was hired, I was told that I needed to have 7-day availability. I took that requirement seriously and left another job so I could make myself fully available. I started training as a server and put significant time and effort into learning the menu, table and seat numbers, POS system, service standards, and other requirements of the position.
I completed the required online training and tests. When I felt ready to move forward as a server, I personally asked a manager to test me again on the menu and table numbers so I could demonstrate my knowledge. Instead, I was told that I would simply be observed.
I was later told that my menu knowledge was not strong enough and was moved from server training to a food runner position. Although I disagreed with the decision, I accepted it and continued working extremely hard. I ran food, cleared plates, supported servers, and constantly tried to help the team. Unfortunately, when I needed assistance from some servers, I sometimes received attitude instead of the same teamwork that was expected from me.
My hours were then reduced to approximately 20 hours or less per week, despite originally being required to provide 7-day availability.
After several weeks of working under significant pressure and continuing to demonstrate that I wanted to learn and improve, I came in for my Sunday shift and worked for approximately three hours. A manager then told me that I could no longer work there. At that time, I was not given a clear explanation for why my employment was being terminated.
I understand that restaurants have standards and that employees must meet expectations. However, those expectations should be communicated clearly and applied consistently. Employees should receive constructive feedback, respectful treatment, appropriate training, and a genuine opportunity to demonstrate improvement before such a serious decision is made.
I worked hard, made sacrifices for this position, and gave the company the availability they requested. I was willing to learn, accept feedback, and prove myself. Based on my personal experience, I do not believe I received the same level of fairness, communication, or support in return.
If you are a current or former Coastal Flats or GAR employee who experienced something similar and would like to share your experience, you are welcome to contact me. I believe employees should be able to communicate with one another and support each other when they feel they have been treated unfairly.
Mina Kriakes
Phone: 703-973-9975
My experience with server training at Coastal Flats Tysons was disappointing. Expectations for new servers were unclear and overwhelming. While learning my own responsibilities, I was expected to constantly assist the entire restaurant--even though experienced employees and trainers did not always follow those same expectations.
Additional training days did not provide focused coaching; they simply added more expectations. Management also relied heavily on trainers' feedback without fully hearing my side.
Teamwork is important, but new employees need clear expectations, direct feedback, and a fair opportunity to improve--not simply more responsibilities. read more