Absolutely disgusting. My mother took my wife and I out for her birthday dinner and had a pretty good meal. Our bill came to 57 dollars and some change. My mom paid on a debit card- her original meal receipt had the correct total, but on her debit card receipt (printed in extremely small and very faded lettering- maybe you need to clean the contacts in the receipt tape, by the by), she was charged an extra five hundred dollars (a total of 557 dollars and change). Having not brought her glasses (and trusting that the credit card receipt would be identical to the food receipt), my mom signed it. Since she had left a tip on the table, she wrote in the total of 57 and change on the receipt.
When this was discovered less than 12 hours later, my mother called the owner Tonya (not sure/don't care about spelling, she also called herself Tony) and informed her of what happened. Tonya was incredibly rude and dismissive because it was a busy Friday night, but if she "got around to it" she'd fix it at 11:30 when the restaurant was closed, but said she'd cover the overdraft fees that the bank threw on there as a gesture of goodwill. My mother called again on Saturday, and Tonya informed mom that she spoke to her credit agency and since it was an "innocent" mistake, she would only refund the 500 dollars she had originally overcharged, and mom should be "happy with that."
When my mom called the day after to make sure Tonya actually put through the credit, Tonya was even nastier, saying that since my mom signed the (obviously fraudulent) receipt, Tonya could dispute it and it would take 90 days to get her money back, and Tonya could just add a bunch of drinks to a tab and then it would have to go to court (sick!) When my mother began crying (because nobody has a spare 500 dollars), Tonya told her that "your financial problems aren't my concern, just take the money from your savings until the money comes back, don't you know that American banks take time to do refunds?" She also took back her offer to pay the overdraft fees my mother's bank charged her, and said that the 500 dollars was more than what she was required to do according to her credit agency.
I went in to the store to get my mother's receipt (for the 500 dollars she was refunded), and Tonya was all smiles (maybe because I am not a senior citizen she can bully and intimidate over the phone, or maybe because my wife and I are regulars known for 20 dollar tips on 20 dollar meals) and apologetic, offering me a gift card if she wouldn't lose my business. Unfortunately for Tonya and the Yankee Clipper, my mother has an app recording her phone calls, so I could hear how nasty Tonya can be when she's talking to a senior citizen who she doesn't think will fight back. Side note- anyone want a gift card to a mediocre diner that sometimes steals from customers? Odds are pretty good I'm never going back in there, and neither will any of my family or anyone I care about.
The money did eventually make it back to her account, and after telling Ms Tonya about my mom's recordings she -did- offer to pay one of the overdraft fees- not in time for the birthday weekend we had planned, but before my mom got hit with too many more overdraft fees, so I guess that's okay. Thanks, Yankee Clipper! read more