Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!

This started back in late January/early February when I had to move my 91 year old mom and dad from…read morePuyallup to Seattle. The service in Puyallup was supposed to be turned off on Feb. 6., however, this did not occur (unbeknownst to me) until March. I went into the Everett store on Hwy 99 on March 6 and explained that I was moving my parents and that their account needed to be transferred up to Seattle. Seemed simple enough, right? In the process of getting the account transferred, I was informed that the Puyallup account had not been closed (as I was led to believe back in Feb.) and in actuality, we owed a month's worth of service from Feb. to March. Well, needless to say, I argued that I shouldn't have to pay for that month since the account was supposedly closed (nobody was even living at the Puyallup address since early February). After some haranguing, the floor representative summoned the manager to help. The manager took a look and informed me that the fees on the Puyallup account would be removed and that the current balance on the now closed account was $0.00. Lo and behold, a few weeks later, I receive another bill for their Puyallup account. The amount is for $310.79, the same amount that I was told by the store manager would be 'removed'. I returned to the same store on March 28 and stood in line for an hour (as usual) and was finally called back by someone named Deanna. After a few minutes of feverish typing, she indeed confirmed that the Puyallup account was closed and that the amount owed on that account was $0.00. Ok, great I thought. I'm finally done having to go into Xfinity to deal with this. WRONG!! 3 days ago, I receive yet another bill stating that I still owed the $310.79 on the Puyallup account. Not only that, but the have also tacked on another $270.00 for late equipment return fees. Now I am really furious. The amount owed has now jumped from $0.00 to almost $600.00! This time I get 'signed in' and am assigned to a "Ricky". To Ricky's credit, he is coming in 'cold' on this and so after several minutes of trying to understand what is going on (and due to the lack of 'notes' in the computer from the other people that had worked on this earlier), he was willing to remove the 'late equipment return fee'. However, he could not understand why the $310.79 had been removed by the store manager weeks before and then confirmed by another store employee weeks later. Much discussion ensued with the assistant manager and then actual store 'manager' on duty that day (not the store manager that had waived the charges weeks before though). in the end the store manager explained that I had been given 'wrong' information by the other store manager/representatives and that we still owed $99.00 (yet another new amount). In the end, I just ended up paying the $99.00, having been worn down by the poor communication and just plain incompetence of this store's policies and their conduct. I was left wondering if it is more or less like this at all of the Comcast/Xfinity outlets...are they purposely like this so that people just give up and pay..or...that the store experience is so painful that they turn to resolving issues over the phone (which is even worse than the store IMO because of the poor communication skills/non-english speaking representatives manning the phones). A word to the wise: Avoid the Xfinity outlet at 7725 Evergreen Way at all costs unless you enjoy getting misleading resolutions less than competent employees and glacially slow wait times for something that should only take a few minutes to work out.

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

Straight talk switched over to Verizon and the quality of their data SUCKS! I now have lagging with…read morethat little circle turning continuously switching to the next page, games are glitchy and IM SO ANGRY AND IRRITATED I thought we outgrew this lagging years ago. I got a 5G phone and it's lagging like a 3G phone did back in 2012. OMG !!! VERIZON - COME TO THE PARTY and act like a grownup wireless company I mean Really????? Sincerely, a very unhappy ex straighttalk changed to Verizon bullshit wireless customer. WOULD NOT RECCOMEND!!!!!!!

Offline for year .lost all my customer info. No email still…read morecharging for my non access

For the past several years we've co-located two full racks of equipment at Worldlink's Bothell…read morefacility. While Worldlink's Bothell facility might not be the most glamorous, it gets the job done, offers redundant data, battery and generator backed power, and plenty of cooling using a hot/cold aisle configuration. Throw in highly competitive rates and really, what else could you ask for? 24/7 access? You get that too with a full rack commitment. If you're looking to deploy a decent amount of equipment and have outgrown the public cloud or just can't get the numbers to work on a public cloud deployment, you really should consider deploying your own infrastructure at Wordlink. Get the flexibility and horsepower you really want without having to worry about getting nickle and dimed by the cloud operators.

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Why bother. File under Fax machine , cassette decks, floppy disks, land lines, pagers and dial up…read moreinternet. Just makes no sense. Satellite TV in 2024- really? Cable internet -that runs for thousands of feet to miles from a hub--wow. Competition is gaining on these folks for rural service. Pass

Tried to visit both of the Xfinity "offices" listed for Oak Harbor, WA. None were there. Went by…read morean office where the service trucks were parked. Office door locked, nobody visible. This is a fine example of Customer Service! I next called the phone number listed for one of the non existent offices and when trying to get customer service was referred to an 800 # that gives you the opportunity to speak to somebody "off shore", which means somebody with limited English skills. Isn't it wonderful to do business with a company that has your best interests at heart?