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    Apple Alderwood

    2.7 (279 reviews)
    Open 10:00 am - 8:00 pm

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    I just payed $2100 for a new iMac. I was replacing an older iMac. The sales people told me that all I had to do was plug it in, turn it on and all would be fine. They forgot to mention 1. I needed to charge my keyboard, but of course they didn't say how. Nor did they tell me how to know when it was charged. 2. I needed to charge the mouse, but of course they didn't say how. Nor did they tell me how to know when it was charged. They did tell me my printer and external drive would just plug in and work fine, but the computer only has USB-C while the plugs were just USB so I needed a few converters. They told me I could just plug in my old keyboard/mouse if I wanted to start with that. It's the same USB -USBc problem. They told me I had an educator discount for Microsoft Office and it would work fine on my computer. When I try to run it, it tells me I have to pay $99 a year to use Word. When I took the computer home and turned it on the pic below showed up on screen. I waited over an hour and nothing happened. Then I talked to two different people at apple tech support for about an hour and they didn't know what to do. So they told me to go back to Apple at Alderwood. It was another hour just getting to and from the store. Of course I called the store for this problem but was just told to bring it in. I've had Apple products since the mid 1970's. I taught computer programming at a local high school for 27 years on Apples (yes it started with the Apple IIe). I convinced the district to stay with Apple products. If Apple at Alderwood is the new Apple, I don't recommend them

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    1 month ago

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    7 months ago

    This store is the worst I have ever been to. The help is hard to find, lackadaisical, and not really helpful or knowledgeable.

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    Page 1 of 7

    Ask the Community - Apple Alderwood

    Review Highlights - Apple Alderwood

    Of all the Apple stores I've been to (and there have been many), this one is always friendly, prompt, and helpful.

    Mentioned in 4 reviews

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    Tech Security

    Tech Security

    (23 reviews)

    these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

    My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

    CE Computer Repair - HP Palmrest Replacement

    CE Computer Repair

    (32 reviews)

    Central District

    Best technician you can possibly deal with. Chris is one of a kind person. He helped fixing my…read morelaptop screen professionally. This is the only one that I have been working with whenever I have a laptop issue. Smart and excellent customer service. If there's more than 5 stars I would have given him 10.. Thank you Chris​

    I ordered a PC in December 2022 to be built from this guy when he had his shop on 99. I know he was…read moreattacked and it messed his business up but I gave him a year to refund me and it's been a year and eight months and he still hasn't given me my last $500 even though he said he would do so since the beginning of 2024. I believe I have been patient enough so I am now going to leave a one star review for this shop to let people know that he ripped me off. To make things worse he even asked me to "borrow" $300 in January. So I'm glad I didn't loan him that either or else I'd be out another $300. Edit: you paid me interest that was agreed-upon for holding onto my money for so long. Had I done a simple chargeback that money would've gone back into my bitcoin account. I lost thousands of dollars by letting you hold onto my money. Then you asked me borrow $300 this January when we discussed the last $500. So if you're saying you can't afford to pay me the $500 now, how would you have afforded to pay me back the $300 you asked to borrow? I didn't feel comfortable loaning you that $300 because you still owed me $500. Now you're trying to spin it to make me look greedy when it seems more like you're now not going to pay me the $500 you owe me because I didn't loan you $300 more. Not to mention I had to chase you down and text you repeatedly to get you to refund me. Which is why you started paying me extra. Every time I wanted payment in full you offered me $500 so you could hold onto my money for another six months. So don't act like you did me the favor here. This is not me asking you for extra money. This is money you agreed to pay me in January. You said you would pay me $250 on August 17, then again on August 30th. I will revisit this review if you pay me as you said you would.

    Sound IT Solutions

    Sound IT Solutions

    (22 reviews)

    I've been using Sound IT Solutions as my tech support since before they were Sound IT. They've…read morealways provided fast, reliable service, solving my problems and giving me the information I need in enough detail that I can increase my skills without fire-hosing me or making me feel stupid. Charlie rocks!

    Really great and friendly service!…read more CareTech is hidden away on the corner of 6th and main street behind a wedding dress and spa store. It wasn't difficult to find however, because there was a sign in front for CareTech and the building itself had signs with all the store names as well. I went around 5:00pm on Saturday and it was easy to find street parking although I'm not quite sure about the other days. It looks like they may have a back parking area as well. I messaged CareTech beforehand, asking if they can fix my broken laptop and they were really quick to respond! I accidentally spilled water over it back in August and fried my MacBook Pro. It seems my Logic Board is damaged and most likely my keyboard too (it's difficult to tell if the keyboard is damaged or not unless it's turned on but that's where I spilled water so... it's most likely done for). It seems like it really depends on the model to accurately quote replacement parts and sadly, Apple parts are crazy expensive. I got price quotes from several different places so I'm certain they're not overpricing me. Also, after talking to them, I don't think they're the types of people that would! For my case, data retrieval would have been $70/hour which is cheaper than most places I inquired! It seems it really depends on if/how much the hard drive was damaged and how hard it is to retrieve the data (internally). When I walked in, Charlie greeted me very warmly and he even remembered my name and situation from messaging me! There was one other person there at the time and they were both really friendly and helped me open up the laptop and take out my SSD. They talked me through different options and it seemed like they were genuinely interested in helping me diagnose the problem more than just making quick cash. Overall, from what I found, this place had really great pricing and awesome service. :)

    Apple Alderwood - computers - Updated May 2026

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