I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was excellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend. read more

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old computer. We bought our new computer from them and have been very happy with it over the years with no problems. read more

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't know about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip. read more

I just called Computer Concepts, asking for help with some Popup Notification Banners on my New Dell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call. read more

Will the owner has been in busness along time so they know the older OS's as well with the current OS's and hardware so they can fix it as well as build a new system. Highly Recomended ! 5* read more

Computer Concepts got back to me very quickly when I requested a quote through Yelp after spilling scalding hot chocolate all over the keyboard. They were forthright about the chances of saving my laptop (not good), but said they would try and also gave me the info for a company that would salvage the data if they could not. While the computer could not be saved, the staff were kind, professional, helpful, reasonably priced, and even sent off the motherboard to salvage the data. I would take my computer back, but hopefully not for anymore hot chocolate spills. read more

I went to computer concepts when I first moved to Everett. My review is belated but truthful with helpful information to those who can relate to what I needed done or are simply considering this business for the services they provide. I bought a pretty nice XPS 8950 Dell Desktop from Costco. Out of the box it's a 12th Gen Intel(R) Core(TM) i7-12700 2.10GHz processor. With 32GB of installed RAM and a RTX 3060 Ti video card, it's not a bad workhorse computer but definitely not as good as a custom build. And one of its drawbacks aside from having the dell-specific motherboard and limited PSU was its terrible case and pathetic fans. I wasn't happy with the factory supplied Air CPU cooler, so went on a quest to find the best Air Cooler I could fit in the 8950 chassis. The cooler height is the biggest problem, you have to stay under about 145mm otherwise you cant fit the side cover back on. In the end, I found the Be Quiet Dark Rock TF2 to not only fit, but it offers significantly better cooling for both the K and non-K CPU's. However, this cooler may still be a bit small for the i9-12900K, but still better than the Air Cooler from Dell. Computer concepts helped me make it happen. Charles was very helpful and accommodating to me because I had limited options with my DELL. He also warned me that I would have the BIOS error every cold start up with my computer but I just need to hit control alt, delete and it bypasses that to the login page. Which I do that everyday and it's no problem. Computer concepts provided good customer service and I ended up installing a 1Terabyte Hard drive as well as the 2 fans and CPU cooler and the labor was very reasonable. Check out my photos of the invoice, texting with Charles about my plans for the Dell and of my computer. I also included a video of me bypassing the BIOS error and the fan noise. Temps are nice and low now even when playing Red Dead Redemption 2. Thank you guys! Compared to the computer places I used to go to in San Diego, it was great having you work on my computer. And I will be back! Happy New Year!!!! read more

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The folks at the shop were polite, confident, and helpful. They found a problem that might have been overlooked elsewhere. I got a reliable estimate on time and cost, and they delivered just what they promised and what I wanted. read more

Reasonable turn around time. Good evaluation and recommendations. Will use again for future repairs.

I brought my old Dell laptop in and Chase proceeded to take it apart and tell me exactly what was wrong with it. I needed a new hard drive. He recommended not repairing it because it was so old.And he's right. I was very impressed. He was great. read more

They are deeply knowledgeable and very generous with their information. Helped me understand what happened and how to avoid it in the future. read more

They were able to quickly determine I found not change to windows 11 and offer me options that could meet my needs

They are too busy. Turn around time is over a week. At least they honored the initial diagnostic cost that was quoted when I challenged my bill for an estimate which was not cost effective for the repair of my laptop. Tip: make sure to have a quote for just diagnostic only. read more

Great professional advice at a very reasonable price. Honest and seemed genuinely interested in helping me make the right decision. Can't recommend any higher and will absolutely return should I need future assistance. read more

Great place to go especially for non computer folks like myself. Dealt with Chase and he was amazing. Thanks guys and keep up the good work.

HIGHLY RECOMMEND! The staff at Computer Concepts are not only incredibly knowledgable but they are kind and professional. They answered all my questions patiently. They completed the work on my computer way before they stated. I will definitely return to them with all my computer needs in the future. read more

Finally decided to buy a gaming PC after many years of struggling with the pricing on many of the PC components. Problem is when I get tech I always want the best and most shiny new toys and in the PC world quality isn't cheap. I began this journey by stopping into Computer Concepts and talked to a very qualified employee about a build. I didn't do a build with them at this time but I did end up purchasing a MSI Gaming X Slim 4090. Prices online for this GPU are astronomical high but I was bound and determined to get 1 of the best GPU (Graphics Cards) on the market and their pricing was definitely more reasonable and wasn't just price gouging which you see a lot of with these high end graphics cards. I then had them order a CPU for me the AMD Ryzen 7 9800X3D which is 1 of the best gaming chips on the market currently. They were around 100-150 over MSRP but looking online everyone selling this chip is well over MSRP so I went with them because I didn't want to worry about shipping damage or the box showing up empty, yes that does happen. I bought the rest of the PC components myself. Honestly if I could do it again I would just have them buy the parts because I probably could've saved money. I did have them put my PC together, install drivers, Install windows and make necessary changes in bios to make sure the ram was running at the correct speed. They also have their own checklist they follow with each build so you do not have to worry about anything. It is literally plug and play after they are done. The build turned out amazing and I was actually impressed with the cable management. Many places do not care about this aspect of the PC build because it can be very time consuming and they will just throw all the wires/cables in the back and slap on the back cover and call it a day. They took the time and did it the right way and I appreciated that tremendously. Over all I couldn't be happier going with Computer Concepts on my build. Very professional, upfront pricing, quality work and very fast. I would highly recommend them to anyone wanting to buy PC parts, peripherals or doing a build with them. read more

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You might have a great experience at Computer Concepts but... it won't beat mine! These cats are heaven sent and should change the shop name to divine intervention. Absolutely No Notes on this one. Just excellence A - Z. Fast and courteous; Informative and patient; everything you could ask for when your puter baby has the ick. My highest recommendation and loftiest praise. read more

It's been years since I took my computer to a computer store for repair. I had them replace the water cooling unit and the power supply. They did the work days faster than what they estimated and found my mainboard bios needed to be flashed to have the system ready for Windows 11. They did a great job and I highly recommend them read more

Very helpful and knowledgeable. They were even willing to help me diagnose my issues for free! 100% recommend.

So it turns out if you run a gaming laptop hot enough for long enough, you might warp the membrane under your W key. This leads to hilarious but frustrating incidents in games such as running off a cliff, hugging walls unintentionally, or being unable to stop yourself from sprinting directly into an enemy group. I initially reached out to Computer Concepts to see if maybe the issue was the rubber spring cup - Will replaced it in a matter of minutes, and I thought the issue solved. Nope, turns out it was the board itself. I thought I could maybe do this repair myself, but my model of laptop requires a full disassembly including a repaste of all thermals and riveting of the old and new keyboard, which I am 100% not set up to do. Working in tech, you gotta know when to let someone at the pro level take a whack at a fix. This was one of those times. Will set me up with a new keyboard replacement and let me know it'd take about 3-4 hours for $395. Actual time taken was about 2 hours and the estimate was accurate within 7 cents! Now my keyboard is no longer propelling me into doom when it gets hot. Big thanks to CC and the folks working there. Everyone is polite, good humored, and professional. Shop's cozy and has some pretty solid deals on accessories/components. This is one of those rare situations where I hope I don't need to be a return customer, but if I need repair I know the Computer Concepts crew will get it done right. read more

This place rocks. Really. This was the only business that replied to my project query here on Yelp. I asked the moon (hard to find laptop with high-end specs, but at a low price), and they delivered. It took awhile with many offers that I had to turn down. But finally, they came through. And they even took two other laptops in trade. Best customer service, hands down Superb in-store service., too. Very professional and really nice. Husky recommended. read more

Highly recommend Computer Concepts! We called and were able to get a technician out the same day. He was prompt, professional, and went above and beyond in taking care of our much-needed fixes! Thanks so much for taking great care of our systems! read more

Took my pc in this morning with video driver issues causing random screen colors and had a fix within 20 minutes. First rate service.

Really helpful - and used some kind of MAGIC to solve my issue! I was given a clear description of the problem and was presented with options to choose a solution that fit my time and budget. This will be my go-to source in the future! read more

My daughter's gaming PC needed a setting adjustment and even though I'm an IT expert, changing things in BIOS is out of my comfort zone. They took us immediately and helped us with the best service and we were out time door in 20 mins. Highly recommend and won't be going anywhere else for my computer needs. read more

Speedy response and fix time as well as efficient communication and overall just above and beyond -- I definitely recommend this place if you're looking for any repairs or tech help! read more

I had an old computer that died with 2 hard drives worth of memories.. videos and photos. These folks recovered all the files and transferred them to a portable drive. Excellent communication, service and pricing Highly recommend read more

The people at Computer Concepts are awesome! They helped me design a new desktop computer and then assembled it for me. Super friendly and super knowledgeable. read more

I had space bar issues and was hoping I wasn't going to need a new computer or keyboard. Went to Computer Concepts and spent about 10-15 minutes with Dakota, who quickly fixed the issue. I'm a fan for life! Saved me many dollars over what Lynnwood Best Buy said they would need to charge just to investigate the issue. read more

We ordered 2 custom computers. They reviewed all component options, going over price and performance. They didn't try to upsell us on anything "top of the line" or "most expensive equals best." They also took into account what we planned on using the computers for and set them up for peak performance. The computers were completed within the promised time frame, and we could not have been happier. They were exactly what we had asked and exceeded our expectations. read more

Brought a laptop in for repair and got a detailed explanation of why its probably not worth fixing. Not the answer I wanted, but I really appreciated the staff who took the time to explain the issues and took me through the steps towards the conclusion. Staff was very helpful and not the least bit condescending, (which can easily happen when non-computer people start asking computer questions!) read more

I had a problem with my laptop. I went to the shop and I was helped right away. Excellent service and highly recommended! So lucky to have Computer Concepts available in the neighborhood! read more

I had a fantastic experience here! Will solved my computer problems within 15mins for a fair price. I'll definitely be back. read more

I bought a new laptop here and so impressed with how great the customer service was. They transferred all of my data from my old laptop onto my new one and had it ready quicker than they had originally quoted. I have made the mistake of using Best Buy Geek Squad in the past and they completely messed up my computer and put duplicate files, it was a mess. Thank goodness for Computer Concepts, I will never go to another computer store again. read more

I dropped my computer off and it was repaired by the next day. Excellent service I highly recommend these guys.

I needed a fan replacement on my gaming PC. I wasn't entirely comfortable doing it myself so I took it in here at Computer Concepts and in under an hour it was done. 10/10 Great customer service as well, very friendly and knowledgeable. read more

Very knowledgeable, with great customer service. I was worried about dropping off my computer but I am glad I did they had me in and out as promised with a new motherboard. prices were fair and the entire process was painless. I would recommend this shop to everyone. read more

These folks have excellent technical expertise and customer service! I had a stripped screw on my Razer Blade's vapor chamber, and they were able to remove it, replace my thermal paste with PTM 7950, and ran some tests/benchmarks to confirm. At home, I ran 3DMark and played some games, and everything was working better (and cooler) than before, thanks to them. The owner was super responsive on Yelp Messaging, helping me get quotes and talking options. Would 100% come back and recommend them for any computer hardware needs. read more

Computer Concepts has been fantastic in helping me figure out what was acting up in my PC. I put together my own gaming PC for the first time last year and a few months later I was getting plagued by random and inconsistent blue screens. I want to specifically recognize Matt and Dakota for maintaining consistent communication with me. I probably called and bugged them more often that I would care to admit, but they always were kind and patient with my questions and following up with how far they have come along. They helped me figure out the CPU was the issue that was acting up. For what they charge for labor and the extensive steps they take to diagnose an issue is nothing short of fantastic. I would really recommend coming here for all your computer needs. read more