Wow. Let me just say first off that I had had a LOT of trouble finding someone who could even help assess the damage incurred by my laptop after a fateful fall due to my dog's vigorously wagging tail. After tinkering around myself a bit, trying out a few different local shops (who all told me complete nonsense and still charged me for diagnostics), Mike from Charlie's PC Repair took on the case, dug in, and found out exactly what I had expected all along: I had a faulty fan and a pair of bad hard-drives (though thank God for backing things up). He took apart my overly complicated laptop frame, diagnosed, ordered a replacement fan and installed, fixed my broken touchpad, and even went to the effort to find a replacement #7 key for my keyboard that disappeared somewhere in my attempted self-repair process. And all well under my fairly tight specified budget. With Charlie's PC Repair at the helm, I am extremely excited to have my laptop back up and running. I should never have gone anywhere else. ;) An over-used term I know, but A+++ service for Charlie's PC Repair. Sincerely, A Very Satisfied Local Customer PS - I did have a little trouble getting in touch with them initially via phone, but I later found out that Charlie has recently become a Father and was not checking voicemail often. Try Facebook or Email first to contact them. read more

I called Charlie 6pm on a Saturday after my beloved dog Baxter attempted to save my life from my evil external hard drive during a backup. The drive was yanked by the cord and fell off the table braking the 4-pin/USB connector. The hard drive was for back up purposes but had other important items stored on it as well. I had planned on doing my own computer maintenance this weekend so I needed my HD fixed quickly. Charlie got back to me extremely quick and was patient and understanding. He said I could bring the HD by no problem for him to look at (again on a Saturday at 6pm). His customer service and knowledge is beyond the norm. He was very descriptive and actually cared about me getting my personal information back. He could have simply said sorry, buy a new one or exported the information to a new drive for a heavy fee, but he didn't. He was honest and assisted in a very cost effective matter. I am extremely happy with the results and I highly recommend calling Charlie for any IT needs. You don't get this kind of service now days. Thanks so much Charlie! - Jon read more

I brought my desktop in to Care Tech based on a conversation I had with one of my sons who had his computer worked on by Care Tech. I have had my desktop for a few years but it seemed to be very slow and some applications didn't seem to work at all so I thought "hacked". I was greeted at the door and from there until I left my computer I was sure I made a good decision leaving my machine with Care Tech personnel. Without asking I was told their basic charge and explained it could change depending on what they found that required more than basic testing. They asked specific questions about my concerns which they documented. When I got the call a few days later that my computer was ready to be picked up I got a complete explanation of what was done and relieved to learn no hacking. Then my amount owed was exactly what I was quoted when I first walked through the door several days earlier. Based on this experience I sure hope they get into the car repair business, dental care, maybe dentistry, etc. read more

I can't say enough good things about the crew at Care Tech in Edmonds, WA. After 5+ years of loyal service, I thought my beloved Dell tablet was finally destined for that last stop, the great electronics recycling event. I know that 5+ years is an antique in the life of electronics, and the mysterious flashing screen-of-doom seemed to signal the end of its lifespan. Enter Care Tech in Edmonds. The team there, and in particular Devin, took on the challenge head on, and managed to untangle the thorny problems going on with it. In addition, the Care Tech team could not have been more respectful. I am not terribly computer sophisticated, and they were never patronizing or condescending. (Are you sure it's plugged in? Did you try turning it off and then back on?) I really appreciated the dogged determination exhibited to sort out what the heck was going on with my tablet, and to rectify the situation. Thank you, Devin and Charlie! read more

CareTech is wonderful. My desktop PC seemed to be dying so I called CareTech. They came over within minutes and picked up the PC late one morning. Turned out there was a major problem which they diagnosed in 2-3 hours and called me with the information. The internal hard drive had failed. They were able to recover all data (the external hard drive had also failed!), replaced the internal hard drive and returned the PC late the following afternoon, then spent time with me loading other programs that were needed. The customer service was absolutely outstanding and included answering questions in a way that could be understood by a non-technical person. They have also responded to a couple of follow-up questions via phone. Everyone I have dealt with has been very professional and friendly - and their expertise is outstanding. I have been telling friends about the wonderful service. read more

We've been using Charlie and his group for over a year now. Couldn't be happier! They've helped by coming to our home when my husband needed help getting his PC, my PC, and 2 printers all coordinated. Charlie got us a better security program than we had and deleted both Norton and McAfree. We were having a lot of issues with both of those -- including that McAfree doesn't like to be uninstalled. Charlie has helped several times over the internet and phone both when we were home and also when we've been out of the country on vacation. Most recently they transferred everything from my old PC to my new PC. At that same visit, Charlie figured out why I could receive but not send email from my iPad -- another problem resolved! These guys know what they are doing and they won't make you feel like an idiot. Prices are very reasonable. What more could you ask for? read more

I recently bought all the components for a brand new monster computer so i could start a hopeful career as a streamer on twitch and at first me and my father decided to try to assemble it ourselves, Which didn't work out too well! So i decided to look online and found Charlie's PC Repair and asked if they put computers together and was treated amazingly by Charlie himself and told that this happens a lot, So we brought the components in and Charlie worked his magic and i am insanely happy to say that i am typing this on my brand new assembled PC! Charlie was incredible, He kept us in the loop about what was happening and any problems that he ran into and listened to what we wanted to do and was just an all around pleasure to work with! I would recommend this place to ANYONE who needs any kind of PC work done!!! read more

I couldn't turn on my 2010 Macbook Pro, I spilled some liquid, didn't have much hope, but took it to CareTech for a second opinion. Devin confirmed my conjecture within hours. He managed to save my hard-drive, however. Devin was patient to explain my options, I'd have to spend close to $1000 to diagnosis and replacement parts, might as well get a new laptop. He researched different online sites for new and refurbished MacBook Pro and Mac Air and explained the specification differences. After I made my purchase, Devin transferred information from the old hard-drive to new laptop. It was surprisingly painless, and I recovered all my stuff. I recommend CareTech as a great alternative when your AppleCare expires. And I learn NOT to have any liquid NEAR laptop. read more

Based on a recommendation from a friend, I recently contacted Charlie, at CareTech in Edmonds. My 8-year-old laptop was not working right. I proceeded to take my computer in for a "checkup". It was time for a replacement. After some discussion with Charlie I decided to purchase a refurbished computer from CareTech. I am beyond pleased with the customer service, patience and help afforded me in the installation of this new computer. I am a woman of a certain age, not as computer savvy as some of my friends and family. I have complete trust in CareTech, knowing they will be there for additional help, and will always do right by me. Charlie and Rob are the best. It is great to have CareTech in Edmonds. I try to shop and do business locally as much as possible! read more

I can't say enough good things about Charlie. He's the kind of person you immediately know is honest and trustworthy - and he never makes you feel stupid and uninformed (although I'm definitely not computer-literate)! He was prompt, courteous and solved my problem very quickly at a very fair price. I couldn't get on the internet, so I called Charlie in the morning and he returned my call within the hour. Not only that, but he came by and diagnosed my problem that evening, took the laptop home with him and had the problem taken care of by the next evening!! You may be sure that Charlie will receive all my business in the future, and two of my friends have already called him and been just as happy. It was a pleasure doing business with Charlie. read more

I went online on a Sunday night and made an appointment for Monday at 11:00. At precisely 11:00 Charlie called and we started dealing with my mal-ware virus. I allowed remote access and watched as my pointer flew about the screen opening and scrolling through the possible source of my proxy setting problem. He downloaded a search program to find the little bugger and as the search started going over 20 minutes, Charlie suggested he call me back after the search and not charge me for the search time. He called back within 5 minutes and we finished cleaning up my hard drive and installing a new anti-malware program. I couldn't sign on to the very reasonable maintenance program fast enough. Woohoo, now I can get back to Geocaching! read more

I have always had trouble with computers, so now I just go to my "computer geeks" and they help me and explain the problem so I can fix it the next time. But they usually fix it so there isn't a next time. They are patient, kind and friendly to this 70 year old teacher, who really doesn't like computers, but needs them. Their hours are such that I can just breeze in and fix my problems, the price is right (sometimes the problem is so easy it is free!), and they are easy to locate, right in downtown Edmonds. I am much happier using my computer now, knowing help is just right around the corner and easily available. And, they don't take offense at being called my computer geeks! read more

Charlie is incredibly knowledgeable on computers: both hardware & software. Also, he has all the tool's neccessary to fix computer issues. After a recent Windows 7 upgrade, I was having trouble installing software drivers & connecting to the internet. He was able to resolve my problems in one hour, & even made some additional improvements to the internal wiring of my PC. Also, during my time at his shop, he passed a great deal of knowledge onto me regarding operating systems & software. It served as a great learning experience. I enjoyed having my computer fixed by Charlie. He's a friendly, fast, & incredibly knowledgeable. Can't ask for more when it comes to PC repair. read more

Devin (sp?) certainly is in the right business. He is knowledgeable and skilled. I called about lost data. Devin called me back to discuss it. Less than 30 minutes later I was in his unassuming workshop going for a miracle. Well, he delivered. With sheer determination and a leather glove he succeeded in extracting data from the flash drive that I stupidly bent when it was on my computer's USB port. I will go there every time, now, and will refer all that I can to him. I noticed that he also does social media management. What a perfect business for a small (?) and thriving business area in downtown Edmonds. read more

Best experience I've ever had of computer tech people. I've been to many different techs over the years as I've lived in several different cities in the US. These people are by far the best customer service I've experienced. They are clear, helpful, not condescending, not in any way like the incompetent tricksters at best buy. What stands out the most is helpful and constant communication about what they are doing with your rig. They also try they best to work with thou where your at at tour level of computer knowledge. highly recommend. I'd drive from downtown to work with these guys. read more

I really appreciated the quickness and efficiency of CareTech! They allowed me to bring in my computer on Sunday afternoon and they got it back to me by 10:30 on Monday. My hard drive started to die and I was about to lose all my files. I would have been so upset if I lost all my Family history and other important documents! They installed a brand new 250 Gb solid state drive for me and now my computer runs faster than ever. They were also very reasonable about prices. I have passed their card along to many friends!! I had a very pleasant experience working with the owner! -Joan Minnis read more

I am so grateful to CareTech and Charlie Coutts for helping me get back my lost email and also re-installing my Microsoft office. My Apple computer was purchased by my husband and everything was installed in his name. After his death in April, I needed to convert the Apple I had been using to my name. Staff at the Apple Store did the conversion but all of my emails were lost and I was not able to access the Microsoft Office applications and my word documents. What a relief when Charlie got everything back for me. Thank you! I'll be back! Best money I have ever spent! Ann H. read more

Lost all my data on HDD and had issues with SSD on my dell 8700. Tried to recover it and made it worse, ended up formatting the HDD (made mistakes, selected wrong drive). Called around, was recommended to several places but their ratings were questionable, while looking at other places I saw CareTech and they had excellent reviews. Figured I would try them. I can tell you these guys are great, very personable, but more importantly they recovered my data for a fair price (certainly less that what I was quoted at other places). Try them, you will not be disappointed. read more

Computer repair always used to be a frustrating experience, but Charlie and Devin have taken all the pain out of it. They are fast, expert and reasonably priced. Not only that, but they are creative when it comes to finding parts. I spilled lemon water on my keyboard and the letter T stopped working. Within a couple days Charlie had found and installed a whole new front plate, including a new keyboard. For a very reasonable price they can also make a regular laptop into a solid state, super fast one. And they're not condescending! Yay for Care Tech! read more