In short What's not to like? Spacious, clean, friendly, and doing all the things every sull-service franchise of this chain does. In long I needed to return a PC today; my agency provides a QR code from the big tech client that clears you for all packing and shipping costs. I was gonna be in this area anyway, so I checked out a new-to-me UPS store. This is older construction, especially judging by the parking lot size. All the entrances, exits, lanes, and spots are narrow by the standards of today's suburban (e.g., SUV-saturated) living. No big deal until you get down by the corner where the UPS store is. I pulled up, no spots, somebody left their car--empty, hazards going--in the lane. Circle the row once, somebody ELSE did the same thing, so now like 10 cars are blocked in, and traffic is piling up trying to get around. Circle the row again, finally, both of the 10-minute-parking spots have opened up. And it's like Tetris watching all the Edmondsians trying to back up, get around, let others through, and stay off their horns. Everybody added at least 30 seconds to the problem. And I figured it would be slower since it was mid-afternoon! lol Anyway, inside, there's one person filling out an address form and 4 employees in varying degrees of bustle to and fro. Dude weighs and measures my laptop, scans my QR code off my phone, and another employee almost jumps around him: "he brought his QR code? We NEVER get the QR code!" This probably explains why 4 different people at my goofy agency reminded me to get my QR code when my contract was expiring. Anyway, UPS is nice 'cause they pack and ship everything for you, and I *really* appreciated that since I didn't have to do anything other than hold up my phone--free to me. Good thing I remembered that code! read more

I've had a PO Box here since 2019 and the thing that I love about this location is the friendly and eager to help staff. Every one who works here greets you with a "hello" and promptly helps with whatever you need. I get a lot of boxes and they are always quick to jump and grab them when they see me walk in the door. One time I let them know I was waiting on an important DHL package and they called me the moment it arrived ...without me having to ask them to do that! That's good customer service. Another time I walked in with 15 packages all going to different customers in different countries and they took the time to help me work out the individual postage, customs declarations and make sure everything was correct. I also appreciate how it's right next to a Safeway, so it's easy to grab my mail and something for dinner. read more

I came here to return my Amazon package. The original package was broken, and the staff here helped me to re-pack it up. Absolutely recommend to come here. Big thumb up! read more

The guy at the UPS store in Edmonds, Washington, sarcastically shamed me in front of like 5 people because it took me 47 hours to pick up my job. (It was 17 pages, didn't take up much storage space.) He wasn't even the guy helping me. He was at the register over and couldn't just stop at one rude comment. I guess I wasn't mortified enough by the first one that he had to comment a second time. I should have said that I don't deserve to be treated like that, but I didn't know how to react. I only check my email once a day, and I missed a day because I was hanging out with my mom, who just found out she will have her hand amputated because of cancer. I already felt bad, and being unnecessarily shamed didn't help. He could have said the same thing without being mean. I will never go there again. I feel bad for the nice guy who helped me and has to work with him every day. read more

This is a great UPS store. They seem really focused on customer service and doing everything they can to help their customers at every turn. They were very polite, and quick to accommodate our needs. I expect if they do this with everyone they will see a lot of business in the future. read more

Horrible experience. I went in for notary service and one of the employees told me that I have to come back in half an hour because the notary was on lunch. I came back half an hour later and I was told by, the person who I assume is the notary, notary services would not be available for another hour because he was busy. There was only one other customer in the store. He was extremely rude about it it wasn't even apologetic. Never again. It would have taken him less than 10 minutes to notarize my one document. read more

Amazing workers here, always in a out in a couple of minutes. Everyone is very friendly and Mark is a superstar!

Since 2020, I've moved to different cities and states multiple times. However, for seven years before that, I lived near a particular UPS store right by Safeway on 99 in Edmonds. This store never disappointed me. Every visit was a pleasure, with consistently courteous staff whom I looked forward to seeing. Unfortunately, the UPS stores I've encountered in various other cities since then have been disappointing and subpar compared to this exceptional one I used to frequent. read more

My updated review is solely on this location's customer service. So my urgent letter/package sent on 11/7/2019 was finally delivered on 11/19/2019. This was after I paid for the most expedited service. The problem actually occurred at the courier level as they repeatedly sorted my letter to go to a wrong state. It traveled along the west-coast including Alaska when it should've just gone straight to South Korea. I spoke with several UPS customer service people and their answers were, it is what it is. Never returned my call on several occasions and when I did get someone on the phone they were very irritated by the fact that I was concerned of the well-being of my letter floating freely in Alaska for over a week. Now that we're all caught up, let me tell you the positive experience from this, sort of... Mark the manager was very happy to provide me with the full refund. I didn't realize that he'd shared my pain with UPS couriers being a complete failure as he was keeping a tab on why my letter was not delivered within 3 days as promised. He apologized many times over when it's really not his fault but the couriers on other states. Overall, I don't think I'll use UPS ever again. I'll probably continue to receive shipments from UPS but it's a hard pass as a sender. Mark however, was very nice. If you're to use UPS, or I JUST HAD to use UPS, I'd go with Mark's store for his accountability and outstanding customer service. read more

I like this store. Man. They make it so easy. The are always helpful and friendly. And they have seen it all before. I have never waited more than 3 minutes to be helped. They get it DONE here. read more

The worst incompetence and customer service I've ever encountered at a pathetic little UPS store. Workers clearly need to be retrained.

The UPS Store #1476 in Edmonds, WA, is a great place. I started using them several years ago when someone began stealing packages in our secure apartment lobby. It has been so convenient, not to mention safe, to have all my packages delivered there. Nothing is ever missing and everything is handled with care. Mark, the manager, has been just wonderful! He often helps me move packages to my car and is very friendly while still being professional. All the staff are just as friendly and helpful. HIGHLY RECOMMENDED read more

Shipped Christmas presents to my family in CA. Almost $75 for one box. The manager would not give the AAA discount (or the AARP discount) as he said that they have a "new system" that will not allow discounts. He said that there was nothing that he could do. It was take it or leave it. I would have walked out except I was shipping it to my sons business box at the Palm Desert Store. I tried to call UPS Customer Service 800 # to complain. What a joke. Try it, I dare you! In person or virtual assistant they just shuffle you off to a dead end of no results. This is my last UPS shipment. Fed Ex, you Just got a new customer. read more

The staff here is very helpful and pleasant. They are quick and very thorough. So it seems they are needing more help but they do their best with what they have to be helpful. I like That! Almost no wait time really. read more

Totally rude employees, that young manager and one older girl should not deal with any customer service. They refused to service a lady because she complained. read more

I made a yelp account just to write this review and have never bothered to make a bad review of anything ever in past. The place is super close to where I live its a damn shame the owner doesnt really carr about quality service. Every time I go to print something i get a different price than the last time I went in. Almost like he is just deciding on a whim how much he wants to make that day. The last and final time I will go here I arrived 5 mins before they closed. The girl at the register was ready to take of me until owner shows up and says the computers are down. I rush home through traffic after a long day at work to get these packages sent and he cant stay open until closing even though he is the only UPS in all of Seattle that closes at 6 instead of 630 or 7. Big surprise. read more

Bad customer service. Mark never looks happy when a customer comes in. He has always seemed too busy to be helpful and wouldn't even get up from his chair to talk to me. He was annoyed when I asked why my shipping label was crossed by his branch and he said I had to get a new label. read more

Horrible customer service by management, Mark is hus name. Covenient location, but this is twice I have had problems with my packages there. read more

The UPS Store - Ruined the good postage this time. Go to another branch. - Shipping Centers Near Me - Edmonds, Washington

This is the ONLY Ups store that I use for my personal use and for my business ! They always provide me with Excellent customer service. The people that wrote bad reviews must have been having a a terrible day :(. Mark and his employees have always been super professional. I don't understand why people think the can show up at 5 minutes to 1 minute before closing and complain about it. If YOU are running late, maybe you should call and advise the owner. read more

I would like to sincerely thank Nick Carhuff for an outstanding customers care he provided to me! Very careful, patient, polite and eager to help! Way to go, UPS on HW 99! read more

I visit this store ever so often for Amazon returns and sometimes to send documents. Staff is always nice, friendly and customer service focused. My mother is also a customer here, and she feels the same way. read more

Help by a young man, who said his name was Moe. Assisted me in printing off a few pdf,s on my phone also faxing them. His courtesy and customer service was much appreciated. Thank you Moe. read more

They gave me a discount when I got the sticker shock of spending $65+ to send a care package to a mommy and baby impacted by hurricane Harvey. I was only unhappy that I could not send that mommy a bottle of wine!!! read more

I had to get a paper signed in the presence of a notary- or notarized. I'm not sure if they always have a notary on staff. So, I'd call ahead. But, it costs $10 for the first notarization and $7 dollars for a second. I'm not sure if it's $7 for each additional or if it continues to go down- but that's the prices I know. I'm unsure what is standard, but I needed it done. The staff were kind and upfront about costs with me. I was in and out in just a few minutes- very fast service. Impressed overall. read more

DO NOT USE THIS STORE for Amazon returns. I stupidly took some of my returns there and 4, FOUR, have gotten "lost in transit"!!!! You do not get your refund if Amazon doesn't get their product back. The employees here offered no help and claimed they were NOT UPS. Then they should NOT have the title UPS Store!!! I am really angry and frustrated at the lack of customer service. I should have known there would be a problem when they take the item to be returned and throw it is a big basket with no markings of any kind, no box, nothing to remind them of where the product is to be returned to. This is completely lame and unacceptable. read more

I have had my mailbox here for 4 yrs and I absolutely love everyone there. As soon as I walk in everyone smiles and says hi and have a good day when I leave out. I've received nothing but excellent service. read more

I love this store, and I have used their mailbox service and drop regular UPS and USPS packages since 2013. They (and the manager Mark) are always helpful and pleasant. Never met any problem with them. Will do business with them continuously. read more

I have been dropping packages ( a lot of packages) with these people about two years now; I am always greeted warming and my packages have always gone out fast with out ever having any issues. I will travel miles to use this UPS store over others since I trust them whole-heartedly with my packages. (And they're really nice ;-) read more

Poor parking. Cramped. I waited a while for a spot in front of the store only to have a store employee rush out and tell me he was holding it for another customer. (Uh, dude, it's general parking, not reserved.) So I gave up on this location and went off to find another UPS location. read more

I manage a Dental office and sent my employee there to drop off a package to go out overnight air, it had to be dropped off by 5 PM to go out the same night. when my employee got there around 4:59 they told him that ups had already left. I called their number and asked her why was he already gone, online it says the pickup is 5pm. She said yea he left a little early today. I asked to speak with a manager and all he said was that it's not their fault, they can't control ups. I told him as a manager of that location, they need to stand by their pickup time that shows online. UPS can't just leave early, they should have taken the initiative to tell the UPS driver to hold on because it's not 5pm yet. All the manager said was it's not their fault. Horrible customer service read more

This UPS store always takes very good care of me. I continue to go here time after time with my eBay items. The staff is very friendly and they always help me get the best deal. The only complaint I have is the prices of shipping, but then again... it is what it is. But I appreciate they're help and I will continue to come there! read more

Very helpful and friendly staff. Everytime I come in, they acknowledge me. Anytime I have questions or need to ship something, they're knowledgeable and the wait time is reasonable even during the holidays. I highly recommend this place. I'll only deal with this location for all my mailing and shipping needs. read more

We have always gone to this store even though there's a closer one near us-its just more convenient with the variety of retail that the strip mall where they are at, and they always are very very helpful and courteous. Mark, was very helpful each and every time and apologetic if they did not have services we needed. They follow through and know what real customer service is all about. To the Esperance Edmonds team- we are your loyal customers! YOU ROCK! read more

How can you not like bringing in your crap, dumping it on the counter and they do everything else for you! Great people too!

I always find fast friendly, courteous service at this UPS. These are not people sloughing through a job. They want to be there and the make you feel glad to be there too. UPS has a %5 discount for AAA members. read more

Friendly, fast and always eager to help. My favorite UPS store, ever! I have had great service with shipping, notary services, copy services, & many lengthy faxes. They do it all and with sincere concern and care for the customer. One thing I have particularly noticed is the kind way the manager-(I don't know his name, he's the only Asian male I have seen there) trains new employees. It sets the tone for a professional operation and a pleasant place to do business. I'll be back! read more

I have had a mailbox here since about 1999. I've seen them change owners and now even locations (just a few doors down, to a bigger, nicer storefront). Whoever does the hiring here is great. The employees are nice, helpful, and professional. I couldn't ask for much more. read more

Went to UPS to send out a couple of textbooks that I had rented. The gentleman measured them, told me the smallest sized box that would fit them each separately, packed them, sealed them, and handed over the tracking numbers...all in three minutes. THANK YOU UPS! read more

Great staff. Amazing customer service. Great prices. They were able to print something I had on my phone and put it on cardstock within 5 minutes. I wasn't sure they would be able to and they made it so easy. The manager was super helpful and very friendly. I'm from out of town, but if I lived in the state this would be my go-to place. read more

Prompt, knowledgeable, with a glowing personality to boot! What more could you ask for? I have used various UPS stores to send packages to my college-aged sons and return internet purchases using prepaid labels. I am usually left frustrated by a long wait and a clerk that seems to be best at taking up space. But not at this UPS! Both my friend and I were absolutely amazed by Jennifer. She was cheerful and informative. I highly recommend this particular branch. read more