The staff at our UPS Store are very helpful. We've used their mailing, Amazon returns, and Notary Public services and had a great experience every time. read more

I didn't know this was here. I'm glad because I had an Amazon return to make and the lady was very helpful and efficient. Excellent customer service friendly and pleasant. Clean inside no waiting no long lines. Parking- ample. It's right next door to Safeway! Very convenient. I highly recommend this location! read more

This has been the place for our church mailbox for more than decade. We are able to get packages there too and they are always kind to be sure that we are emailed the package has arrived so we can pick them up timely to help keep their facility free to receive all the packages without getting overwhelmed. We recently wrote a personal note thanking as we often do when we have a sit down meal... we give our businesses we frequent Christmas cards with a note of thanks too... a couple of minutes to let them know we appreciate their service/product or meal makes a difference more than you know read more

We like our local store. It's open all the times we need it and there is never a line. Phew! Now if they can just help Amazon get it together... read more

My first and only time in this location, the woman helping me was friendly, kind and easy to understand as she explained the shipping process. She was quick and efficient and took care of my package without issue. The store is clean and wasn't crowded. read more

I use this store frequently and was surprised by their low rating. Staff are always amazing and helpful!

Since the new management took over, service is so much better. I always have a smooth and easy transaction and they are always open when they are supposed to be. read more

Not sure I could ever do business with this particular branch again. I have placed 2 print orders, to me a fairly good size order for a non-priofit, and they messed up both orders all from not done when stated, to not done and had to come back. The last order I waited 45mins in the lobby for it to be completed after the due date, and then it was wrong and had to be worked on again. They do not look at the online orders that come in email apparently. Not sure how you stay in business when you cannot complete paid orders on time. NOT RELIABLE AT ALL and I will take my business elsewhere. read more

The UPS Store - Part1 of 6 from the order - Shipping Centers Near Me - Lynnwood, Washington

This was a very frustrating customer service experience. I went in with clarity about what I wanted and made sure my needs were understood. The representative was clearly trying to upsell me and not listening to my needs. I ended up not with what I wanted and trying to make the transaction shorter because I didn't want to be interacting with him any longer. If you're going here, be aware that they may try to charge you more for something simple and don't do everything their website or online listing says. Go elsewhere for your business. read more

Updated review because the employees here have been so helpful and friendly over the past year or so! This has become my go-to location (James Village on 196th and Hwy 99). read more

Arrived here at 1:35pm, during hours they are supposed to be open, to find the doors locked and a sign on the door saying they are on break and will be back at 2:15pm. Employees were visible through the doors. I can appreciate being short-staffed closing the store for 40 minutes during working hours seems less like a "break" and more like job abandonment. read more

The UPS Store - UPS Store closed during business hours. - Shipping Centers Near Me - Lynnwood, Washington

They're always efficient and helpful to get done what I need to get done there. The employees have been friendly as well.

Unreliable. This UPS store closed 2 hours early due to "snow", if you can even call it snow. It was 34 degrees, so it was not even sticking to the sidewalk and roads. I expect a business to be open during the hours they say they will be open unless there's an actual safety issue, not just use any excuse to close up early. read more

I have conducted business with this UPS Store 3 times in the past year with good results each transaction. Reading the ratings and comments provided by other yelpers is concerning. I, myself, have little need for shipping services, but I help out members of our family group that have more difficulty getting around. After becoming aware of some of the experiences others relay, especially with the high prices noted, I'm glad that I could help out. During the most recent occasion the staff was helpful after understanding what I needed and went out of the way to accommodate. The visit was quick, but I was the only customer at the time. Before I left the parking lot a crowd of customers arrived. I later tracked the package and it cleared its destination on time and in good shape. So I'm pleased. read more

Quick, easy, friendly. Can't ask for more! Provided me with a receipt and I was quickly out the door while dropping off an Amazon return read more

The UPS Store - Drop off package receipt - Shipping Centers Near Me - Lynnwood, Washington

I won't be going back to this UPS location. It took 3 people to figure out my packaging request then, even with the computer they couldn't calculate my total. Furthermore, I was seriously over charged. Lesson learned, I will pack my own stuff before shipping it with UPS again. read more

This is absolutely the worst customer service I have ever encountered with UPS. I am a UPS driver and have never seen service as rude and disrespectful as this from any UPS store employees. Unreal the responses from these employees. Ill never be back there. And I hope this encourages more to do the same. Be warned now. read more

Great to have this store close by. Very convenient and great staff working there. There is rarely a long line except during Christmas.

I would give negative stars if I could! Worst ever experience at this UPS store - usually employees at UPS store countrywide are very helpful in nature. At this location, some of their employees and their manager (old white guy) seem to think they own the entire UPS store company and treat their customers with crap. Will never visit this UPS store ever again until they replace their manager and I urge others also to stay away from this specific store if you want a good service! read more

Most rude and the slowest people I've ever encountered. They are randomly closed and taking breaks at random times. They will throw the shipping supplies at customers. The way they treat people is outrageous, I'm surprised they are still UPS. I would rather go to the SSA office and DOL multiple times than go to this place. Looking forward to the day they get new management, as this is not run like a UPS. This is something else! Avoid this place and try the one in Bothell or Mukilteo Speedway. read more

Due to a mix up with a delivery of some computer equipment for work, I was in a major panic. The equipment arrived on a Saturday but unfortunately I wasn't notified and therefore could not sign for it. I spent the next day not sure what to do. I signed the back of the slip but it was not specified if they were going to try to deliver it. So, my first day at work was spent without some of my equipment. I took a chance a few days later and drove up to the UPS store to see if it had been taken there. This was about 5:00pm and to my horror the place was closed. The sign on the door made no sense whatsoever("5:30 break)but the place was closed most likely due to staffing issues. Apparently they were closed so that people could go on break. I get that but seriously? Going on break at 5:30 when the place closes at 6:30? I decided to wait to see if anyone would eventually open the place and was really annoyed when a customer entered the code on the door and walked right in. But I stood there and waited while a huge line formed around me. FINALLY at around 5:30 ish, someone opened the door and I flew in before anyone else. The woman didn't even say hello or anything and when I asked her if there was a package there for me, she said "No, I don't think so" without even bothering to check! Really????? I insisted that she go back and look and told her it was for work. So a few minutes later she saved me from having a crying fit in the middle of the store by bringing the box to me. Meanwhile there were probably 15 people in line behind me that were probably just as angry as I was. I'm sure I won't be able to avoid this place if packages are sent here again, but I'm going to do everything possible to try to stay away. HORRIBLE customer service. I mean, the least they can do is say thanks for waiting or apologize for the inconvenience! I considered giving them two stars because they did in fact have my package, but the fact that I was inconvenienced and it added to my stress level warrants a one -star review. read more

I just wanted to leave a great review for a guy that helped me out there today he was wearing a black Seattle Mariners cap he was of Asian descent and a wonderful person, his clerk number is 21034. I brought in a giant 26 lb electric scooter that needed to be returned under warranty and it was an awkward order that I was placing and he took care of everything top to bottom start to finish 100% professional fantastic representative for your store that guy definitely deserves a raise. I really wish I would have caught his name but it was very busy. And I felt horrible when my wife said he attempted to shake my hand and I missed it completely, so I want to tell you sorry about that buddy thanks again. You're awesome. read more

When I started renting a box from this store about three years ago, the service was quite good. New management has changed all that. Among other things (that have been mentioned in other poor reviews, which I can confirm), you never know when they will be open. I've now been there MANY times during business hours, where they closed, with a makeshift handwritten sign that says "closed, will be open at X:XX". The time of wasted, driving through rush-hour traffic has been horrific. Any other mailbox place would be better! read more

The worst UPS store I've ever visited (and I've visited my fair share). Abysmal customer service, and they charge you for taping and packing Amazon drop-offs, despite the fact that, in my case, Amazon stated clearly (and I quote): "Show the return code to an associate at the UPS Store who will scan the QR code, pack, and ship your return for FREE". Instead, they charged me $3.50 for four pieces of tape (I provided the box). (For perspective: for $6.00 you buy an entire roll of tape anywhere else, which also has precisely this as an added advantage: it is anywhere else than this place.) read more

I went here, hoping to expedite a package to my father. After paying almost $20 ($20'dollars is $20) to ensure it was overnighted the package never arrived. I waited a few days to follow up and then return to the UPS store and was informed that since I mailed it through the Postal Service (through their store) they will offer NO help in tracking the package valued at over $100. The manager was very patronizing and somewhere in her career was taught that speaking slower and repeating herself is somehow helpful. When I pointed out there is no need to repeat herself 400 times or lean forward and point her finger at me, she denied doing it. We were told to leave, which was fine. I know now, and want make sure anybody who reads this knows, don't waste your time dealing with this UPS store, they wash their hands of you once the label is out on your package. read more

Came in to ship 2 packages, both needed packing materials still (one being a wrapped Christmas present). The employee proceeded to print out a label and slap it right on the wrapped Christmas present, ruining the wrapping paper, while also not doing what I asked for. read more

The gal working at this store needs to learn to keep her opinions of customers purchases to herself. Yes, I bought something from amazon, yes, I need to return it, it's broken. No I do not want to be ridiculed over it arriving broken and needing to return it. I bought a small fan need to return it... done. Then a guy walked in patiently waited in line and asked for a letter to be sent with an item. She complained about that too. That is your job and your stores purpose. read more

what a poorly run business. i have been a customer there for about 3 years. nothing but problems. always new employees and mistakes. I am no longer a customer there. read more

I'm not a "casual shipper". I run a major business and this UPS store is the "face" of my company for all shipments in or out. I have a business account set up with the store, a rental box, and electronic notification for all transactions. My relationship is not with UPS, it's with the STORE. The owners took this store over about 2-3 years ago. They were and are consummate professionals. I feel very taken-care-of and will keep my business here. They handle my UPS, FedEx, US Postal and Notary Service with equal enthusiasm. No partiality, no bias, no excuses, just best practice at all times. I can call in at any time and find out the status of what's happening with my shipments. When packages arrive, I'm notified on my cell phone. The rapport I have with the owners and employees is priceless....wouldn't give it up or go anywhere else for anything. - Scott read more

Back to this store today after learning that it's under new ownership. I'm cleaning out the garage and have an ungodly amount of stuff that needs to be shredded, wanted some place fairly close, so I thought I'd give this place a try after my very unhappy experience a couple of years ago. Let me say, the change in ownership is very apparent from the minute I walked in the store! I was greeted with genuine smiles and an offer to help me haul my stuff inside the store. Seriously! Then an assist by bringing over a chair to help me with the bags. Then an assist with stuffing the last of the items into a secure bin. I understand they've had some challenges with overcoming the experiences people had in the past and believe me, I do understand that. But, I hope folks give the new owners and their employees a chance because I actually enjoyed my time at the store and left with a smile on my face. I hope things work out well for them, they've definitely made an attempt to do right by the customers. read more

To say that the customer service is lacking would be admitting they have any customer service. I get it that it's busy. But when I provide you with the FULL address to ship to and then you ring me up and it's increased by $14.00, that's not my fault. I gave the address 2 times, how did she get the wrong price. Had my doubts using UPS, now I know better. Also are you telling me that there is NO way you can help me look up other UPS store locations? Oh well. No need to go back! read more

This is a great UPS office! I've rented several boxes and they have always have superior service with excellent staff. I can get into my box 24/7 which is awesome! Even during the busy holidays, their staff goes out of their way to do the best job possible to service their customers. When I have had certified documents received, they sign for me, saving me considerable time and effort. This UPS office is well worth using for all of your needs! Kathy read more

the workers here are under rated and overworked. Amazon does not make it easy as they state one thing and the store asks that you bring your package taped and ready to send out. they really have their work set for them. they are an amazing group of dedicated workers if only customers would give them a chance. read more

The lady charged me 45$ to ship a dam iPhone almost forcing me to get insurance when I asked her I do not need it then charging me an additional 15$ on top of the 25 she charged me saying that the manager says it's mandatory to to have insurance the lady was clearly a crackhead and y'all trying to scam people out their hard earned money for pennies out profit shit disgust me. read more

I come here every few weeks to drop a business package 3rd party billing, I've been doing this for the last year during the pandemic. Every single time I come the employees cannot understand how to bill my package 3rd party. AND I DO MEAN EVERY TIME! It's ridiculous. I'm sitting in my car right now speaking with UPS customer service because now I've been told my account is blocked! UPS says it's showing no blockage on the account. I mean how long does it take to train these people? I need to find another location. read more

I recently dropped a prepaid USPS package at this store that the post office never received. The gal working the counter seemed to take an unusual interest in the box but I always assume most people are honest and left it in the post office pickup bin anyway. Unfortunately, in this case that was a mistake. That package is gone and I don't think the post office lost it - I think the post office didn't get it but a UPS employee did. Whoever owns this franchise needs to monitor their employees better. read more

After 5 years of excellent customer service, things have gone rapidly down hill to the point where I'm not certain I can entrust them any longer with my mail or packages. I understand the current problem with retaining staff. UPS seems to have the biggest problem here. I haven't seen the same person twice in the past three weeks. Also - whoever thought it was a bright idea to suddenly renovate on a Saturday morning, which resulted in packages being taken off site - with no log of which packages went where, was a decision that can only be described as idiotic. Further - after waiting on line for 20 minutes, my daughter went in to grab our mail. She's been in the list for years - however in a new rollover of the system - she got left off. She was summarily sent away - with no phone call or text to me to confirm. I then spent 45 minutes trying to reach the store. EVERY SINGLE mailbox was full and couldn't accept new messages. The era of customer service seems to be over. read more

I paid $5.99 to have a package held here since I was going to be out of town when it was delivered. Went to pick it up and they wanted an additional $5. Their only explanation was "I was told if it has a sticker on it you have to pay." Total scam. read more

My experience with this store has never been the good and unfortunately this was the closest stop on my lunch break so I had to go here but Will NEVER again return. I hate UPS so much. No offense to those good employees that work for UPS but this company sucks as a whole and my packages are always damaged or delayed. I always leave upset so I'm never doing that to myself again. My last experience (yesterday): First I want to start by saying this store is not very big and when I walked in it was so muggy and nasty. They didn't have any AC or fans whatsoever. I brought a pre-packaged box to be mailed and packed it in a flat rate box at home thinking it would cost me about $15 as that's all it costs to send a flat rate, any weight box overseas. There was a couple in there mailing something to Alaska. I waited, filled out a form with my info as two employees spent time with one customer regarding apparently the biggest package they had ever seen going to Alaska...and prices were quoted differently the other day etc. One girl kept saying "we will be right with you folks" about 3 times as both of them stood with those customers for a good long while. I kept thinking in my head how terrible this service was and why did both employees have to focus their energy on one issue instead of the other customers waiting. When they finally figured they should split up and take care of the other customers (at this point there were now 4 people in line), she got to me and was completely flustered. She kept apologizing and saying sorry. She was nice but still very slow and confused. I had a time crunch due to being on my lunch break and no patience at this point. The clerk told me that my package had to be packed in another box because they can't have the "flat rate" on the outside and hat it might confuse the delivery people. Ok whatever, so I opted to get the box. So they quoted me at $17 total for everything, so I agreed that was fine. Well, then she failed to tell me that there was a fee for the box (and packing). Ok seriously! There wasn't any packing involved so I'm not sure what that's about. So after she had already run my card through, she gave me my new total and told me to sign. WTF?! You don't give someone the wrong total and then charge the card then when they sign it is a different amount on the receipt!!! Terrible service. So freakin' surprise this gift of $55 or so is costing me nearly $28 to ship to Colorado. WTF?! That is beyond ridiculous and I would highly encourage you to go elsewhere for your mailing needs. read more

Excellent service. I was in and out in less than 2 minutes. I arrived with a box that needed to be taped closed, and the woman working took care of it, and put my shipping label on the box for me. I highly recommend this location. read more