The staff at our UPS Store are very helpful. We've used their mailing, Amazon returns, and Notary…read morePublic services and had a great experience every time.

I didn't know this was here. I'm glad because I had an Amazon return to make and the lady was very…read morehelpful and efficient. Excellent customer service friendly and pleasant. Clean inside no waiting no long lines. Parking- ample. It's right next door to Safeway! Very convenient. I highly recommend this location!

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

I've used this location many times and they're always so helpful! Also, there's not normally a long…read moreline (times have changed with COVID, hopefully it returns to normal) If you have a return label and no printer, you can forward it to their email while onsite and they will print/scan/etc. it's about $1.50 more and totally worth it.

The greatest UPS store ever! Each customer is assisted by the awesome workers employed there!…read moreThey've helped with finding affordable solutions for my mail and packages- both coming and going. Each and every time I feel the service is Respectful- Patient- Welcoming- Helpful- Fast- Fun! Plus love the convenient access and location. The employees are cheerful, friendly, competent, and seem to love their jobs. I have been to many other UPS locations and now make an effort to go to this Mukilteo one even though I live much closer (like super close) to another. Hey other UPS store managers, send your employees on a field trip to this location so they can watch and learn from the best! Excellent experience each time!

I live out of state, my clients live right around the corner from this place. I contacted this…read morebusiness and told them I needed to get some very important time sensitive documents signed, notarized, and overnighted to my office. This location was able to take and follow directions wonderfully. They were friendly and very effective. I would definitely recommend this business.

I shipped some books here via USPS to a friend. I even bought a box and packed them at the store…read more Easy enough, right? Nope, my friend received a purse instead. Ok, so they put the label on the wrong box -- no biggie. After their ho-hum approach of "looking into it", it was pretty clear they didn't have a clue as to what happened to my books. No biggie: I requested that the owner, Anwer Mangrio, give me a call (I left multiple messages on his machine), but received no return call; he elected to put it all on the shoulders of the clerk rather than take responsibility. This struck me as irresponsible, and, quite frankly, cowardly. As someone who has owned businesses in the past, I always would work with customers on issues and never hid behind my employees. To be honest, I would have settled for a a small amount of store credit -- a simple gesture and admission that they had made a mistake. However, it was relayed to me by the clerk, that since I didn't purchase insurance, they could not file a claim. In other words, they were willing to file a claim with the carrier to pay for their mistake -- again offloading responsibility onto someone else. In summary: you'll likely be able to conduct simple transactions with everything going well; if it doesn't, don't expect the manager to react with integrity.

Awesome place. Sent a few packages here. Huan works fast. I have not encoutered any problems with…read morepostal plus, unlike USPS who lost a package I sent to my sister in LA.

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

This place has been amazing for a number of my projects. I've had notaries done here. I have…read moreprinted numerous types of documents. So easy to receive packages. I also recently had trading cards very carefully, packed up to be graded and felt like they took great care. I highly recommend this place. I also find their printing services to be much more affordable than other places.

This business is in my neighborhood & have had great service before. Today 7/1/26 I received…read moreterrible treatment from the little worker there who was impatient, rude, & obviously not happy to be there. He could barely scan the Amazon QR codes! Wasn't even trying to help. My daughter &I ended up processing items ourselves. Won't be back! Argumentative, nasty, little guy. Also NO the store was NOT busy

BRING YOUR OWN BOX. I went in without my own box today, and the items I was sending were placed on…read morethe scale and measured. Shipping came out to $95, which seemed high but I thought might make sense given the holiday season. Then they added the cost of the packing materials, which took the price up to $159. I was shocked. I was sending everything in one box and the items measured about 10x11x14. When I questioned the price, an associate told me that due to COVID, the cost of materials had gone up. So I left, managed to get my own box, and returned an hour later. With my own box, with the exact same items in that they had measured, the price came out to $32. Something shady going on there. I did give it two stars because the employees were patient with my frustration and the line moved really quickly.

I have been to this UPS Store multiple times, and somehow, every single time, it's a mistake. This…read morelast visit finally did it for me. I was shipping important documents internationally. One of the very first things I said was that the package MUST have a declared value of $0. Somehow, a declared value greater than $0 showed up on the screen anyway. The employee helping me had absolutely no idea why. She wasn't troubleshooting it. She wasn't checking anything. She was basically guessing and was perfectly willing to proceed with information that was wrong. I told her I needed a second line in the address. She told me the second address line could only be 10 characters long. Again, instead of stopping and figuring out why an international shipping system supposedly couldn't handle the address I was required to use, she was ready to just work around it and send the package. I had to double-check her work every step of the way. Meanwhile, the line was backing up, but what could I do? These were important documents and this lady's lack of training was the problem. I felt bad for the people behind me. That's the exact opposite of what I should be experiencing when I'm paying $90+ to have UPS Worldwide Express deliver important documents to another country. I should be able to walk into a UPS Store, give them the correct information, and have some confidence that the person behind the counter knows how to process the shipment correctly. Instead, I felt like if I wasn't watching everything she entered, there was a 50/50 chance she would screw it up. The manager did step in (several times) and was helpful. He clearly knew what he was doing, so I don't put all of this on him. But he also looked extremely over-extended. One experienced manager cannot do everyone's job for them while simultaneously trying to run the store. And if employees aren't being properly trained, management ultimately has to address that. But I think the bigger problem here is hiring. This isn't the right people in the wrong seats. It's the wrong people on the bus. You need to hire people who actually give a damn about doing an accurate job. People are handing you packages, legal documents, expensive items, irreplaceable things, and paying a LOT of money because they want some assurance that their shipment was processed correctly. They shouldn't leave wondering whether the employee just guessed their way through it. My package did ultimately arrive, but that doesn't excuse the experience. I shouldn't have to personally quality-control a UPS employee's work to make sure my package gets where it's supposed to go. Everyone in the Mill Creek community is welcome to line up single-file around my house and around the block, if necessary, to kick me in the balls if I EVER suggest going to this location again. Every goddamn time, it's a mistake. They do not have their act together. Whether it's their systems, their training, their hiring, or some combination of all three, it needs to be fixed. And hey, FedEx location scouts - if you're looking for a great place to open a store and put a UPS Store out of business, THIS IS THE LOCATION. Do the community a favor. Put a FedEx store here to serve the community better.

Adam was helpful in answering questions I have and recommended better cost options for me when I…read moreneeded help mailing an important document. Saved me some money and I appreciated that. Thank you!

spin the wheel and try your luck some days are good…read more Some days are bad. The owners apparently don't follow their sign on the door and open later. I walked in to get a month worth of mail. Nothing in the box trash all over the floor. I'm beginning to wonder if I made a right choice in choosing them.