Won't ever go there again... stupid high prices and arrogant service. It was a waste of gas and…read moretime going there.

These n!!ggas is bad business they sum how put in all my info wrong and they made copies and took…read morephotos.

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

If you live in the Silver Lake area, DO NOT GO with Verizon Wireless. You won't be able to make a…read more911 call from your home, receive calls or texts from someone next to you, or get data in the area. Not only that, but Verizon support will lie about anything to keep your service and then like some more and not follow through on what they say. After we switched, we had these problems. They promised credits, a booster, and after multiple calls and promises, we had no choice but to switch as they do not follow through. At the end, we decided we needed to switch and contacted Verizon to understand the costs involved. They told us it would cost $240 to buy out one of our phones, the other nothing. When we went to cancel though, they said that was wrong and would not honor what their folks said before, even if we had it in writing, and the price we would need to pay would be $1000 more. I contacted them a few times and the last person I talked to said, "You no longer have service with us, we do not need to escalate or do anything for you..." in asking to resolve my issue. DO NOT GO WITH VERIZON

This a review for Cricket as a company cell provider not the location - I was trying to make a…read morepayment late at night and the website page kept saying under maintenance. By the time the website was working again, they disconnected my service. I called Cricket when they opened for business hours and I told them I was trying to make a payment but your platform was and is under maintenance and there wasn't a way I could pay. They said I was lying and I could have made a payment. I asked them for a refund so I could move to a different provider they refused. Dear Cricket, there is always someone looking to take your business. Fuck your policies that you wrote on your couch to put on a website. Make the customer happy. What will separate you is your customer service and common sense. I was simply trying to make a payment and your page was down. But you disconnect my service, and charge me fees. You dumb fucks. Dumbass cell phone providers, there are companies that are cheaper with better incentives ex) Mint Mobile. Why would I pay for wifi at home and pay a cell provider $60-$200+ Per month. Wake up. I use wifi 99% of the time. We no longer need a T Mobile $200/month cell phone bill or a Cricket $60.00 cell phone bill. We can go to a company that's $20/month and get the same thing and better.

Very fast and efficient store best store i've been to…read more Génesis Helps me out everytime! She's a pleasure

Evy and Jessica were extremely rude and extremely unhelpful!!! I have never experienced such poor…read morecustomer service. Right of the bat they yelled at us saying we couldn't come in with our dogs because Jessica was allergic which we understood so my parter stayed outside with them while I stayed. I stayed and asked for help and they refused to help Just because they wouldn't get a sale. We needed help changing the primary account holders name. They said it would take too long and they couldn't help us because we didn't get our account through them. That was a HUGE lie because we drove up the street to a different store location and the customer service was night and day they helped us regardless wether they got a sale or not and they were happy to help. Evy and Jessica need to be retrained ASAP. I don't usually leave negative reviews most of my reviews are positive. The only time I will leave a negative review is when it's REALLY BAD and this was a corporate store! The other was not!! AT&T do better.

I always try to leave a review when I receive outstanding service. I recently purchased a new…read moreiPhone 17 Pro and needed help setting everything up as well as ordering some replacement screen protectors. Steven went above and beyond. He was incredibly helpful and kind, and he made the entire experience feel effortless. Jehlani (sp) also assisted me when I first ordered the phone and was equally kind and informative. Overall, this is a great store with a wonderful team. Everyone I have met so far has been friendly, professional, and genuinely helpful. I highly recommend visiting this location.

I would NEVER recommend Best Buy to anyone. I purchased a computer off their website that needed to…read morebe returned due to a critical error failure. Their return policy was confusing and poorly understood by the employees. They lost track of my computer and didn't issue credit promptly. Several calls, emails, in-person visits with management, and many hours wasted later, they finally exchanged it.

We had an appointment to have the screen replace on our I phone and you could tell the guy didn't…read morewant to do it. Very rude. Would never recommend this place.

Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.