Just came from the Lake City Way AT&T where we had fabulous service from Assam (sp?). He was more…read morethan helpful in setting up my husband's phone. My husband had been dealing with AT&T by phone and email for several days with nothing but frustration - no one could/would help him. After explaining to Assam what the problem was, he took care of it and we were on our merry way.

From the owner: AT&T, serving over 81 million wireless customersread more

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

Great owner, family business, honest pricing. Highly recommend…read more Remzi repaired a cracked screen and frozen hinges on my laptop. Thank you!

The fellow runs a small shop and I wanted to give him a chance. I have met his wife and she is very…read morenice. He is likely good with hardware but knows little if anything about software. I asked him if he makes transfers between old laptop to a new laptops and he said yes. I asked what he charged and he said $100. I gave him my phone number and left both machines. I told him I wanted the new machine to look like the old machine and we agreed. I got there he had not done as I asked and wanted to charge me three times what he quoted. He said he had worked on it overnight! There were folders on the screen like the old machine but they were empty. Nothing was like the old machine, absolutely nothing. My Outlook had names but no addresses or emails. When I tried to discuss it with him he kept saying he did not understand. He tried to tell me it couldn't be done. I had to erase the new machine and get someone else to do the transfer which took him less than two hours. He is likely very good with hardward but he never should have taken on a software project that he knows nothing about it. He never should have taken on the project and he never should have charged more. He should have called me and admitted it was beyond his knowledge. I felt totally ripped off, he not only didn't help me he cost me MORE time and life energy. I should have known looking around his disorganized shop he was not the guy for my job. Sad because I wanted to support a small mom and pop shop.

I wanted to share my extensive feedback regarding a recent visit to the AT&T store. While the…read moreassociate who assisted us was reasonably competent, there were several issues that significantly detracted from our experience. The associate name was Gabriel. It was evident that the associate was in a rush to conclude our visit and move on to the next potential sale, rather than taking the time to genuinely assist us. This approach resulted in our visit extending beyond two hours, which was not only frustrating but also inconveniencing. In addition to the time spent, there was a notable problem with one of the new phones we purchased. It had to be restored because the initial setup was mishandled by the associate. This revealed a lack of attention to detail and a failure to ensure a seamless customer experience. Overall, I must admit that the overall experience of this visit fell short of my expectations. It genuinely felt like the associate was primarily focused on maximizing his commission, to the detriment of the customer's experience. In my honest opinion, the store should prioritize recruiting and training staff who are not only knowledgeable but also exhibit friendliness and a genuine commitment to assisting customers. It's imperative that the staff does not exhibit body language that conveys a sense of urgency to rush customers out the door in pursuit of another sale. In conclusion, I hope that AT&T takes this feedback seriously and considers it as an opportunity for improvement. A more customer-centric approach, one that emphasizes a thorough and helpful experience over the pursuit of commissions, would undoubtedly enhance the overall customer satisfaction and maintain the reputation of the store. It's crucial that this AT&T store invests in enhancing the quality of its staff and their commitment to creating a welcoming and helpful atmosphere for customers. To add to the fact that this associate was more focus on getting his next commission was more of an insult and the fact that he just didn't seem like he cared.

I am a new at&t customer. Poor service at this location. I tried twice because it was close to my…read morelocation. Both times poor service.

I did NOT have a good experience with Techs Repair. Very poor. They do not even deserve one star,…read morebut I guess you have enter at least one or you can't post a review. My laptop wouldn't charge, I didn't know if it was the charger or the laptop itself. Took it in, they they plugged a small testing device into the charging port, said 2 pins were broken. Said it would take $250 to repair. For $250, I might as well buy a new laptop. I asked them if they could plug in one of their chargers to see if the laptop was fine and could take a charge, they said they didn't have one. What??? They're a computer repair shop, and they don't keep spare chargers around for testing? How do they know they've repaired something correctly if they don't have any means to test it? Ridiculous. I took it to another shop, they plugged it into a charger they had, and the laptop was charging just fine. Went to an electronics store and bought a charger for $22.00, and everything is now fine for me and my laptop. This company is either terrifically incompetent, or perhaps more likely, just plain dishonest. Trying to get someone to pay $250 for a repair that they should know isn't needed? Saying they don't have laptop chargers on hand to test if my laptop is fine and will take a charge? I'll let you decide if they are incompetent or dishonest.

Fixed my sons phone for free (fell into water) because he couldn't guarantee it would work. Fixed…read moreour lap tap as well.

I requested a quote from another store initially and chose the option on Yelp of sending the same…read morerequest to similar stores. Cooper was the very first one who replied & provided the least expensive cost for my broken charging port. I dropped my phone many times and it created some sort of black round shadow on the screen and it didn't bother me at all and my main concern was my charging port. I showed at 4pm today and met Cooper - a very friendly and professional guy. We discussed the issue and provided me a pager. He paged me right away because he saw the damage on the screen and offered me options. What he quoted me was a little bit less expensive compared to Apple Repair (which was $150) and the kiosk store in Alderwood Mall (quoted me $300). He said if I do the repair on the screen now along with the damaged charging port, he will give me a discount of $20. He seemed legit, so I said yes. I didnt ask how long the wait time was-- I waited for his page for 2 hours and I decided to walk back to his store before 6pm --- and he said he was paging me but I was 3 blocks away and just learned the pager works only from a few feet away! So maybe, this information needs to be mentioned. Overall, I am satisfied with the result! My bill was $195.98. There's a warranty coverage, too! Thank you, Cooper- will definitely recommend your services!

GIVE ME MY WATCH BACK, SCAMMERS…read more I have NEVER in my entire life had a customer service be this HORRIBLE. I dropped off my Apple Watch for a screen repair December 28 2020, today is February 1 2021 and I STILL HAVE NOT RECEIVED IT. AND NOT JUST THAT. I have called and emailed and visited the business in person AND HAVE GOTTEN ZERO RESPONSE. All the calls go to voicemail and they never return my calls. Emails never get responded. There's NO ONE AT THE COUNTER. At this point I think they are scammers and have stolen my watch. Don't give them any of your business.

I bought a new phone from them less than a month ago and they put on a screen protector that is…read morealready falling off. when i took it in to pe repaired or replaced they removed it the rest of the way then wanted to charge me ANOTHER $10 for a replacement screen!!! When I first bought the phone I was helped by someone who didn't know what he was doing. he almost sent me out without even putting in the sim card! he then rand me up wrong! This place SUCKS! If I could give anyplace negative stars this would be the one. I am moving to a different company now. I was a loyal customer for six years and THIS is how I get treated!!!

If I could give them 0 stars I would . Been waiting outside and there's no one to attend us , we…read moretried calling and there was no answer . How unfortunate

The owner quoted me $170 to fix my phone with aftermarket parts. I said I wanted something more…read moredurable as I work construction. He said he can go all OEM parts for $320. Turns out he used aftermarket parts. He said he would replace the back, with the same aftermarket parts, for free. How is that going to fix the issue? It will just break again. You can buy refurbished s20+ for 200$, which has all OEM parts. Stay away from this scammer.​

Loved the staff, very interactive and truly wanted to help. Was able to help out when I needed to…read moreget my phone replaced and got it done very quickly as well. Would highly reccomend.

I bought a printer here with 3 months free ink. I was charged for it and even after I cancelled was…read morecharged again. Best Buy and HP both make it impossible to actually speak to a human to remedy these sorts of problems. They make you run in circles until you give up.

It's usually a easy going time in Best Buy. Both the Bellevue and Northgate locations have had me…read moreas a customer numerous times. The techs seem knowledgeable and offer legit suggestions. I have purchased many televisions and iPads from this company and have been very satisfied. Pricing is competitive and the rewards program brings frequent discounts.