I will start by saying this if I could give Olesya a store manager 0 stars I would. How she treated…read moreus was uncalled for.. Seems like ither complains were amde against her as well so we are not the first once. Coming into the store for warranty exchange was a huge mistake. She questioned us and called us liers, at the end of the whole thing she cancelled our phone that was reciebed in their store for warranty exchange. Yes my husband was irrate on hiw she treated us and being without working phone for 4 days he walked pissed off at her as she cancelled the order and wouldn't do warranty exchange. Then i walked out of the store, and went back in few minutes to try talking to her nicely. Well it ended up being her telling me i am not welcome to the store and to get out. I called customer service and I made sure I had my phone on speaker when i went back in... They heard everything and how she was treating me and they agreed she was rude and then some. I filed complaint against her through tmobile customer service as well as through Assurant company. I come from working in customer service snd that is not how you treat your customers who have been with tmobile for almost 10 years now. This time this Russian or Ukrainian lady Olesya its not going to get away how she treated us, nor should she be working in customer service there was a younger guy with her as well. This happened couple days ago and I do not recommend this store to anyone please go to Tmobile experience store where they will treat you like a human. Worst customer service I ever received from a human in a long time. I would like for General manager to call me at 208.404.5200 for any questions, I will be contacting corporate and filing complaint as well. Just because she is store manager it doesn't mean she can treat people like she treated us.

I was greeted immediately. The store was so full and my wait time was maybe 10 minutes. Henrry…read moreand Candace spent went above and beyond to upgrade my internet. Their knowledge was awesome. This is a great example of why I have kept T-mobile for 7 years. Thank you Henrry and Candace, it was a true joy to work with you

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

I had previously reported how disappointed I was with this company. After posting my review, I had…read moreaccepted that this was the end of it. To my surprise, Brain from Cellular sales e s reached out to me. He was very professional, kind, patient, and apologetic. He listened to my complaints and ask what he could do to fix this issue. I stated all I wanted was to get what was offered me. Well today I got the rebate I was offer originally. Thank you Brain and cellular sales for addressing this issue and the rapid response. I truly appreciate it.

We went here after our son's phone took and unfortunate spill and the man there was very…read moreinformative and when we asked him if the phone was worth the time he was very honest and told us that it was most likely a lost cause We will definitely recommend CPR shop

BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.

ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a…read morepromo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the entire 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Walked in to the store with a phone and billing issue, the manager and rep Caity were very helpful…read moreand went above an beyond to get me back up and running. Refreshing to have a couple of well informed professionals helping me and they were genuinely nice! Highly recommend this store!

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

If you live in the Silver Lake area, DO NOT GO with Verizon Wireless. You won't be able to make a…read more911 call from your home, receive calls or texts from someone next to you, or get data in the area. Not only that, but Verizon support will lie about anything to keep your service and then like some more and not follow through on what they say. After we switched, we had these problems. They promised credits, a booster, and after multiple calls and promises, we had no choice but to switch as they do not follow through. At the end, we decided we needed to switch and contacted Verizon to understand the costs involved. They told us it would cost $240 to buy out one of our phones, the other nothing. When we went to cancel though, they said that was wrong and would not honor what their folks said before, even if we had it in writing, and the price we would need to pay would be $1000 more. I contacted them a few times and the last person I talked to said, "You no longer have service with us, we do not need to escalate or do anything for you..." in asking to resolve my issue. DO NOT GO WITH VERIZON

I was having issues with my S5 on Friday and went in here to see if they could help me figure it…read moreout. I came in 30 minutes before closing so I was "that person." Everyone here was so friendly and patient. I worked with Trevor, Jiang, and Faith. Faith had only been there a week but you would never know it, She is a pro. Never once did any of them make me feel in a rush because they were going to close the store. I wound up upgrading my phone to the edge 6 +. I love it. I got a case, screen protector and wireless charger. I had issue with the screen protector because in all reality a curved screen is horrible for a screen protector. I took the phone back in that Saturday and they took it back and refunded my money, no issues at all. I would HIGHLY recommend the folks at this location. It is brand spanking new and they have plenty of staff to handle it. Thanks guys!!!

I switched to T-Mobile from Verizon because I was told it would save me money and simplify my bill…read more At Verizon, I paid about $150 for two lines. After switching, my bill jumped to nearly $300 with multiple add-ons and services I never clearly agreed to, including home internet that has been unreliable from day one. The home internet service constantly drops in and out, making it difficult to work and use basic online services. What's most frustrating is that I feel like I was sold services I didn't actually need, and the final cost was nowhere near what was presented when I signed up. This experience feels misleading and extremely disappointing. I went in expecting honest information and left with a much higher bill and worse service than before. I would strongly advise anyone considering switching to carefully review every line item and not rely on verbal promises alone. I am actively seeking resolution and considering filing formal complaints if this issue isn't corrected. This situation needs accountability and better transparency for customers.