these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

I will start by saying this if I could give Olesya a store manager 0 stars I would. How she treated…read moreus was uncalled for.. Seems like ither complains were amde against her as well so we are not the first once. Coming into the store for warranty exchange was a huge mistake. She questioned us and called us liers, at the end of the whole thing she cancelled our phone that was reciebed in their store for warranty exchange. Yes my husband was irrate on hiw she treated us and being without working phone for 4 days he walked pissed off at her as she cancelled the order and wouldn't do warranty exchange. Then i walked out of the store, and went back in few minutes to try talking to her nicely. Well it ended up being her telling me i am not welcome to the store and to get out. I called customer service and I made sure I had my phone on speaker when i went back in... They heard everything and how she was treating me and they agreed she was rude and then some. I filed complaint against her through tmobile customer service as well as through Assurant company. I come from working in customer service snd that is not how you treat your customers who have been with tmobile for almost 10 years now. This time this Russian or Ukrainian lady Olesya its not going to get away how she treated us, nor should she be working in customer service there was a younger guy with her as well. This happened couple days ago and I do not recommend this store to anyone please go to Tmobile experience store where they will treat you like a human. Worst customer service I ever received from a human in a long time. I would like for General manager to call me at 208.404.5200 for any questions, I will be contacting corporate and filing complaint as well. Just because she is store manager it doesn't mean she can treat people like she treated us.

I was greeted immediately. The store was so full and my wait time was maybe 10 minutes. Henrry…read moreand Candace spent went above and beyond to upgrade my internet. Their knowledge was awesome. This is a great example of why I have kept T-mobile for 7 years. Thank you Henrry and Candace, it was a true joy to work with you

I had previously reported how disappointed I was with this company. After posting my review, I had…read moreaccepted that this was the end of it. To my surprise, Brain from Cellular sales e s reached out to me. He was very professional, kind, patient, and apologetic. He listened to my complaints and ask what he could do to fix this issue. I stated all I wanted was to get what was offered me. Well today I got the rebate I was offer originally. Thank you Brain and cellular sales for addressing this issue and the rapid response. I truly appreciate it.

been with verizon for 10 years but leaving now i live in two…read morediff. states so not just local issue absolutely horrible coverage since verizon went to 5g service constant dropped calls with verizon constant "no service messages on my phone" with verizon constant delays in text and voice mails ( up to 2 hours of delay ! ) switching to another carrier asap !!! customer service is a joke !!! goodbye

We went here after our son's phone took and unfortunate spill and the man there was very…read moreinformative and when we asked him if the phone was worth the time he was very honest and told us that it was most likely a lost cause We will definitely recommend CPR shop

BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.

ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a…read morepromo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the entire 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Walked in to the store with a phone and billing issue, the manager and rep Caity were very helpful…read moreand went above an beyond to get me back up and running. Refreshing to have a couple of well informed professionals helping me and they were genuinely nice! Highly recommend this store!

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

Straight talk switched over to Verizon and the quality of their data SUCKS! I now have lagging with…read morethat little circle turning continuously switching to the next page, games are glitchy and IM SO ANGRY AND IRRITATED I thought we outgrew this lagging years ago. I got a 5G phone and it's lagging like a 3G phone did back in 2012. OMG !!! VERIZON - COME TO THE PARTY and act like a grownup wireless company I mean Really????? Sincerely, a very unhappy ex straighttalk changed to Verizon bullshit wireless customer. WOULD NOT RECCOMEND!!!!!!!

I was having issues with my S5 on Friday and went in here to see if they could help me figure it…read moreout. I came in 30 minutes before closing so I was "that person." Everyone here was so friendly and patient. I worked with Trevor, Jiang, and Faith. Faith had only been there a week but you would never know it, She is a pro. Never once did any of them make me feel in a rush because they were going to close the store. I wound up upgrading my phone to the edge 6 +. I love it. I got a case, screen protector and wireless charger. I had issue with the screen protector because in all reality a curved screen is horrible for a screen protector. I took the phone back in that Saturday and they took it back and refunded my money, no issues at all. I would HIGHLY recommend the folks at this location. It is brand spanking new and they have plenty of staff to handle it. Thanks guys!!!

I switched to T-Mobile from Verizon because I was told it would save me money and simplify my bill…read more At Verizon, I paid about $150 for two lines. After switching, my bill jumped to nearly $300 with multiple add-ons and services I never clearly agreed to, including home internet that has been unreliable from day one. The home internet service constantly drops in and out, making it difficult to work and use basic online services. What's most frustrating is that I feel like I was sold services I didn't actually need, and the final cost was nowhere near what was presented when I signed up. This experience feels misleading and extremely disappointing. I went in expecting honest information and left with a much higher bill and worse service than before. I would strongly advise anyone considering switching to carefully review every line item and not rely on verbal promises alone. I am actively seeking resolution and considering filing formal complaints if this issue isn't corrected. This situation needs accountability and better transparency for customers.

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.