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    Cellular Sales

    5.0 (3 reviews)
    Closed 8:00 am - 8:00 pm

    Services - Cellular Sales

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    Whidbey Telecom

    Whidbey Telecom

    2.0
    (20 reviews)

    I had been a customer of Whidbey Telecom for 6 years. I was getting terrible del speeds for…read moreinsanely expensive cost. I inquired about fiber and I would have had to pay 2k just for the hookup. I finally switched to Xfinity for 10 times the speed and half of the cost and a much more reliable product. I go on Whidbey Telecoms portal which I have to verify its me with a password, follow the instructions and cancel my service. You would think that would be a basic task to end a mtm agreement. They say they thought maybe it was not really me and called to verify but they dont have id on their number so it shows as spam and if they called I never heard from them. I was billed over 2 months of additional service with no other explanation. I talked with multiple agents and they argued with me about how I didnt read the "small print" This is the kicker. Not once in all the time that I talked with a rep from Whidbey Telecom did anyone try to retain me as a customer. No questions about what could they do to improve. It costs a company so much more to aquifer new customers as it does to retain current customers. I would have stayed if they would have credited me the amount that they charged me after I quit and worked with me on getting fiber. Just a terrible disregard of customer service. While on the last call with the manager she disconnected the call and I never heard back. I have been calling for two weeks and am #1 in the Q and they won't answer my calls. I will make sure to tell everyone I know to leave this company before they rip you and charge you for services that were not provided

    Finally ditched Comcast for Whidbey Telecom. By far the best on South Whidbey. Fast internet, no…read moreconnectivity issues while streaming and excellent customer service!

    Cellular Sales - cellphoneaccessories - Updated June 2026

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