Stopped in due to being next door to my dentist. I had some inquiries and also general questions on the new home internet. I was reassured that my address is compatible and was given a free 30 day trial. Was told if I found the service was not good to return it to only to Alderwood or Everett Mall stores as they are only one that can accept returns. After trying for a few hours moving the unit around everything was extremely slow and even the simple streaming buffered. I went to Alderwood and they refused to accept. They said to take back to Vectra. I had the number of the salesman but just went to voicemail. I went to Everett Mall and was told the same however they also recommended calling *611 and see if they had options to return franchise purchase. I phoned Verizon and they in fact recommended to take it to a UPS store and they will package and ship for no charge. I'm extremely disappointed in the customer care I received at Vectra Mill Creek with the salesman reinforcing that Alderwood and Everett will accept my returns. I've been leery of Vectra franchise and honestly see no use to use them when a true corporate stores are near by. read more

I ordered an Apple Watch through Verizon (online) & picked it up at the nearest location. This happened to be Victra in Mill Creek. I returned the watch 5 days later- unopened. I was told my account would be credited. It's been 2 months & nothing! I'm still paying for the watch & the service. I can't reach the store because the number goes directly to Verizon. Verizon can't help because they haven't received the watch. I wish I could give less than 1 star. read more

I was waiting for my table at the brunch spot nearby when I noticed this Verizon store location. Having seen the new advertisements for the Samsung V5 flip phones I was curious to see what they looked like in person. They were not busy on a Seafair weekend and I was able to talk with Corey about possibly upgrading my phone. He was knowledgeable, friendly, and kind - I will definitely be back when I decide to upgrade! read more

2 guys most likely from this store came to my home, knocked on my door, and asked how much I was paying for my cell phone service. Right before I answered the door, I overhear one of them tellig the other to keep an eye contact (I guess he was in training0. It's unacceptable and intrusive. How desperate are you to get customers? For that reason alone, I would never ever switch to Verizon! read more

Spencer is great! He is extremely personable, courteous, knowledgeable, and helpful. I hope he gets paid reallywell because he is doing exceptional work and his customer service skills are above and beyond the call of his duties. If Spencer isn't working, I leave and return when he is there. He's a PRO!!! read more

We left Verizon cause of service outages, rising costs and all the things. We paid a questionable bill we got from Verizon just to be done with them. Months later they issued us a credit but with the only choice being a pre-paid debit card. After months go by we finally get the card but was expired. If Verizon is reading this, know that we are NEVER coming back! Enjoy your free 77 dollars from people who worked hard for it. 1000 BOOOOO's!!!!! read more

I was helped by Max the representative so Awesome! I had a hacker or some sort of Ad that was continuous he manage to give me tips and guide how to protect my phone! He was super helpful and patience. Thank you Max!! read more

Spencer & associates are one of a kind and makes more sense than many other stores. Prices usually within reason and more important that the truth in this business is a natural for him to make things really work for everybody on the Eastside whether its 4G, 5G and bye to 3G (long ago). Lucky for spencer, he deserves a long awaited vacation and soon like maybe sometime after the week of Mother's Day for a week or two? His Verizon adjustments & related services are clear to the point of customer return! My issues to make sense of the Jetpack (mi-fi) issues and a close watch regarding the boost/batteries that are to be carefully handled inside these devices. hold on to your earlier 4G Jetpack! Their batteries continue to amaze! Mick D. read more

This is a mixed review. A couple of weeks ago, we were in to the Monroe store to get help with my husband's phone. Nellie helped us and was amazing, enthusiastic, and friendly. On her own, she'd be 5 stars! I knew I'd be getting a new phone this week and she asked if I would ask for her so she could activate my phone as well. I received my unlocked phone in the mail this week and called to see if she was working. The phone at the store rang and rang and got transferred to the Lake Stevens store. They were friendly and able to check to see that Nellie was not working that day. I called today to check and they did answer at the Monroe store. I got a guy who sounded like I was really annoying him. I asked him if Nellie was working today. He said "I don't see her". I asked if he could check if she was scheduled. After some time and mumbling, he said no. I asked if she was scheduled for tomorrow or the next day. He said he didn't know. I asked if he was telling me that I needed to call each day to find out or if there was a schedule? Silence. I said "ok, I'll call again tomorrow". His response? "Good luck with that". As much as I wanted to give Nellie my business, I made an appointment with an actual Verizon store near where I work instead. This dude certainly didn't make me feel confident about seeing any other associate in that store. I feel bad that they are counter balancing my very good experience with Nellie. read more

My wife and I went in this morning to buy a new phone and add a new line. We were helped by Spencer and he couldn't have been more helpful or professional. He is truly a great asset to your company. read more

Do not use this store. Use a real Verizon store. They charged me for a sim card, and then when I visited a regular Version store they told me I could get it for free from them. Plus costumer service is very low. An other incident I had with this store - I ordered with them an iPhone 7, they sent me iPhone 7 plus, and obviously they charged me as for one. read more

Josh was a very helpful in troubleshooting my phone problem. His patience with rude impatient customers was amazing! It is unfortunate that they do not have more help at the store, because it is a very busy store, especially on Saturday. read more

Returned my Note 7. Great help and service. They handled moving all of my phone info to my new phone. Have used them for years They are my goto wireless company. Thx everyone there. Mason the manager was more than helpful. He was very knowledgeable with all phones and helped get me started with my new one. read more

As of yesterday I'm happy to report that I have officially ended my Verizon Contract after 17 years and joined AT&T. After this post - Verizon's "retention manager" (Gina) contacted me to see if she could help. I phoned to see if she could expedite things and shared an internal memo where Go Wireless reps/mgmt staff confirmed to the WA state Attny General they would be expediting a refund for undelivered savings on botched promotional program. Never heard another word. The issue here of course, is horrible service and lack of ethics and accountability for a deal that was obviously offered in error (according to "corporate"). It's about more than just the $250 promised savings I never received - months of wasted time and annoyance following up and getting nowhere. Lesson learned - companies don't care and it's better to move on and out - take one's business elsewhere. As I now have. read more

This post is a little delayed... However, Josh was absolutely amazing in helping me get a new phone and upgrading phone plans. The deal they had for the screen protectors was also amazing. Whenever I need a new one, I just walk right in and get a new one, free of charge with no questions asked. It definitely seems like a great environment to work in! Thank you so much, Josh! Switching from iPhone to Samsung was the best decision ever! read more

I'm surprised this store doesn't have more reviews. I stopped by a week and a half ago looking to upgrade my smartphone without losing my grandfathered plan. The two ladies who helped me were absolutely amazing in that they did what they were supposed to do and work with the customer. They exemplified great customer service and handled my account in a manner to gain my trust and business. Thank you so much! read more

Verizon - New Samsung Galaxy Note 3! - Mobile Phones Near Me - Mill Creek, Washington

Holy F****! I had the worst experience with these guys. Here is the story: I bought a Verizon Jetpack for Internet access on the go. It did not work well in the usual places that I work out of where Internet is not available. Hence I returned the device and told them I want to cancel the service within the 14 days that I was allowed. They gave me the refund for the device but missed to cancel the contract. I then got my first month bill. When I called customer service, they said that they could not do anything about it since "Go Wireless" were not an authorized Verizon store and that they were just a reseller. And hence they had to take care of it on their end. So, I went in. These guys said "Oh Sorry. Not sure what happened". And they did something on the computer and gave me a print out of the same return receipt that I originally got when I returned the device and they said that they had taken care of it. They said that there was nothing else that needed to be done and it's all good. Again , next month I got another bill. This time for 2 months of service. Same f****ing story all over again. Month 3 - Same f*****ing thing again. I then went there first thing on a weekday morning (took off from work). Made them get a freaking supervisor that worked for Verizon but looked over these guys. Got him to take care of this s****. These guys, not a single apology or nothing. These guys are worthless and two things that they are good at every time I go in.... Screwing up my stuff and flirting with girls and women. Way to go guys!!!!! read more

This place is terrible! Was told we could not use one of our older phones also was told it could not be hookup on our account. They said it was to old to be activating. Almost bought a new phone. Turns out it does work and is activated! After driving to the Lynnwood store. They were just trying to sell a phone. read more

This store is busy a store, with never enough employees to help it seems... I've been in here several times, waiting and waiting.. over an hour once. I've also walked out a few times after 30 mins... the employees are good, but managed too tight for best customer service... I'm under satisfied so will take my future business elsewhere read more

Josh was extremely helpful in getting my new phone set up. Highly recommend seeing him if you're in need of a new device!!

Excellent service and great deals! Thanks for getting us set up Matt, you're a rockstar!

Sales rep lied about activation costs. Was told if I didn't pay for GoAdvantage premium plan, that I would be charged additional costs. Called the corporate office and was confirmed that was not the case. I was told I would be called the next day, and this would be taken care of. Still no call, so I called corporate again. They just transferred me to the store, where the same sales rep answered. Still trying to get this resolved, and be refunded for unwanted costs. I understand working for commissions, but lying to customers is not the way to do business! I strongly recommend avoiding this place! read more

Walked in with a few questions about separating my line from a family plan. This guy Julio literally picked up the phone, called customer service and handed me the phone. I took care of everything else from there. What in the absolute fuck. read more

OK, I have been taken seriously! The management of Verizon Go Wireless in Mill Creek, WA, stepped up and replaced my busted Otterbox unit at no cost to me....and saved me the hassle of jousting directly with Otterbox.com for satisfaction. For that I say "Well Done" and hereby raise you to three stars. The future will decide the rest. I DO stand by what I previously stated: if you sell it, be prepared to stand behind it if it fails; don't try and hand the customer off. That is just wrong. Thank you for putting a customer first. Cheers, Phil M. read more

If you need assistance with your phone or service and desire to waste your time with a bunch of useless, slack jawed mouth breathers this is the store for you. Like another review said, I was at the counter, they picked up the phone and called customer service and handed me the receiver. This pack of nit wits don't have the first clue about customer service, and don't know their asses from a hole in the ground. Skip this waste of retail space and the dullards within it and go elsewhere. read more

Thank you Sean!!! We went from a month to month service for my son and Sean was very helpful in helping my son choose the best package for his needs. read more

Julio. Find a new job bro. I came in to ask some questions about my bill. He literally called customer service. I could have done this from home myself. He really seem like he could really give a shit about helping me. No customer service skills what so ever.I wanted to know why my bill was higher in the guy looked at the account and said that we had not gone over the data and then when we called the Verizon phone number they said oh yeah you're going over by two or three gb. complete idiots work here read more

Yup. Standing in the store right now and someone offered to help me. I'm at the counter, but then she walked away mid sentence to help someone else at another counter and then answered the phone to help that customer. I'm still in waiting... Not the best experience. I won't be back. read more

Chris and Danny were just phenomenal workers. They helped answer all our questions and explained all of our concerns so patiently. Great store!! read more

As always the assistance and knowledge of the people at this location is excellent. Josh was patient, explained everything and chose the most cost efficient plan for my data needs. I've been a loyal customer for 2 years, and will continue to seek their professional help. read more

These guys are great. I went in one afternoon when the cell phone illuminati caused my iPhone to act a fool. When I went in, there was an old cranky guy complaining that his one step up from rotary phone cost too much. Another customer in line was literally a crazy cat lady who wanted to pay her bill with a counter check and had no idea a what her account password was. She did not think my jokes were funny, so I'm pretty sure she was a plant by the cell phone illuminati. The employees at go wireless, on the other hand, laughed wildly at my jokes and in store antics, so they're aaaaaaallllright as far as I'm concerned. Oh, and They fixed my phone and all, so I got that going for me too. read more

I was completely misled by a sales rep (Chris) at this location recently. I went in to buy a new phone. Was offered a tablet "for free" as a promo. Only it was far from free. "Free" turned into a $70 device fee, $40 activation fee, $10 line fee on and a 2 year contract! I will never shop at this retailer again and would recommend if you're offered something for free that you say NO! read more

We have gone to this store twice to try to upgrade our phones. Both times we had terrible customer service -long waits and reps who knew nothing about phones or plans. They have no phones on display, and none in stock if you want to buy something. Like seriously, they have like three phones actually in stock. You can have a phone ordered, but then you have to go back to spend what they said was "45 minute to an hour" to have it activated, etc. Verizon twice had the chance to sell us new phones and a new 2-year contract. We desperately need new phones and were ready to buy something, but both times the customer service reps were so awful, we waited so long, and they had so little in stock, that we just left both times. We're going to switch to AT&T. Seriously the WORST service I've ever had a cell phone store - twice in a row. read more

I went in asking about new plans because I saw some commercials talking about them. Brian the manager looked at my account and saved me 20 bucks a month while getting me a new tablet! Great store I will definitely be back! read more

Terrible customer service. Dropped off a perfectly good working phone for data/photo transfer and when we came to pick up the phones, they said the phone wouldn't turn on. It was fully charged and working an hour before. I can accept technical difficulty, but the staff offered no apology or explanation. Just plain rude. read more

Stay away from the store and the company; they trick you in every way possible to purchase a phone from them and they won't honor the contract and the service purchased. Go to Verizon store instead they have better phones and way better customer service. read more

This location needs some serious help. This Saturday at 10:38 AM they have 1 employee working. 3 people including myself have already waited over 25 minutes to be helped. No attempt has been made to contact other employees to come in and help. read more

Do not ever go here! These people do not know what they are doing. I went in to get a iPhone 6 on my edge program. My iPhone 5's home button was not working, and it wasn't working for a while. I went in and I had a lady help me. She told me that I could not trade in my phone on the Edge program because the home button was not working. She told me the phone was still under warranty and that I should send it in, get a refurbished phone, and then trade the refurbished phone in for the iPhone 6. To double check that the phone was defective and not damaged by water, they took the chip out and showed me this line that would be red or pink if it was water damaged which it wasn't. (Keep in mind she looked up all my account information). I got the new phone within 2 days. Was very happy with how fast it got to my house. I went straight back to the store once I got the new phone so I could trade it in for the 6. The lady that helped me was not there, so there was a gentleman that helped. I WISH I WOULD HAVE TAKEN DOWN THESE PEOPLES NAMES! Turns out, I couldn't even trade in my phone on the Edge program because I was late on a bill. Which the lady that helped me initially should of told me. So I never got my iPhone 6. I kept the refurbished phone and they returned my defective phone for me. This weekend I receive my bill. Its $430 dollars!! I was charged for my phone. I call Verizon and they tell me that I need to go into the store and talk to them since they helped me. I go into the store, and a young man helps me at first, but then calls the help of his "manager". She tells me she can't help me either and that only phone support can help me. So she calls phone support from the store, I talk to someone else who tells me there was WATER DAMAGE!!!!! And that they could not refund me and that the rep in the store shouldn't of promised the phone was defective. Unfortunately I am stuck with a huge phone bill, paying almost full price for an iPhone 5, AFTER DOING EVERYTHING THE REP IN THE STORE TOLD ME TO DO. The people at this store are completely clueless and know nothing about customer service, or follow up. They don't take owner ship for what they did. DON'T EVER GO THERE! read more

I used to dread changing phones. I seemed to always have issues, and have salespeople try to rush me through the process, not listen to what I what I want or feel comfortable with, etc. As someone new to the area, I tried to find a store close by, and Mill Creek Town Center was perfect. I was a little wary, having read some reviews from the past, but since some of the recent reviews were more encouraging, I stopped by. Boy am I glad I did! Josh was so patient, and really listened to what I wanted and assured me he would walk me through the process, making sure everything transferred correctly from the cloud. He wrote prices and options down, and let me take the info home to think about it- no horrible pressure to buy that day. I came back a few days later to buy, but they were out of the phone I wanted, so he put in the order, and we discussed some of the information again- he never once got frustrated if I had forgotten info he had already imparted...He notified me a couple of days later when the phone was in, and I went in today for the dreaded transfer to the new phone. In the past, I have always bought from an Apple store, with their supposed "geniuses" handling everything, but inevitably, they rushed me through and there were problems. Sometimes it would take so long that I had to leave and complete the process at home, encountering frustrating issues, and having to call for help, as I am a grandmother, not a tech wizard. Long story, short- no issues whatsoever with this phone. Josh handled everything efficiently and professionally, and everything went so smoothly. I can honestly say this was a great experience. Everyone at the store seemed professional, but Josh really stood out. read more

Went to this place today. They had a very long line and don't know Verizon's services well. This place is not a Verizon store. Stay away if you want a place that can help you with Verizon. read more