I am extremely disappointed with my experience with T-Mobile. My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com read more

Avoid This Location at All Costs - Not a Real T-Mobile Store This is a third-party T-Mobile location, and it shows. Save yourself the frustration and go to a corporate store where people are actually trained and willing to help. I came in because my phone stopped holding a charge--it would only stay on for a few minutes at a time, even when plugged into a portable charger. I tried filing an insurance claim online, but it redirected me to call a number or go to a store. Since I only have one line and couldn't make a call, I went to this location, which was closest to me. I visited on a Wednesday and was helped by Kyle, a trainee, who was genuinely kind and wanted to help. He explained that his manager, Dantae, had left work abruptly and wasn't helping him with training. Kyle tried texting and calling him to figure out what to do for my situation. Dantae's response? "Tell her to call 611"--how, when I don't have a working phone? He also said to go to a phone repair store. I pay for insurance, so why would I pay out of pocket elsewhere? Kyle went above and beyond. He let me use his own phone, tried calling the manager at another location, and even called the Totem Lake corporate T-Mobile to make sure a manager would be there to help me. Totally different energy from Dantae. At the Totem Lake Village corporate location, I was helped right away. They explained I had a Lifetime Warranty and was eligible for a Certified Pre-Owned (CPO) phone. They placed the order and told me I could pick it up Friday. Unfortunately, the new phone was shipped to this Bothell location--which I tried to avoid. When I went in, one employee was with another customer, so I waited. Then a man came out--Dantae. He didn't greet me or even make eye contact. I had to initiate: "Hi, I'm here to pick up my phone." He took a look at my ID, went to the back, brought the new phone out, and removed my SIM card from my old phone. He asks me to turn it on, which I explained to him that my phone does not hold a charge and when it is charged, it doesn't stay on longer than a minute. I also noticed a slight marijuana odor in the store. He pulled out his own phone and started texting right in front of me. I waited a little before I asked if I could get a new screen protector since I had purchased one before and mine was cracked. His response: "Yeah, but I don't have that in stock." I then asked if he could check another store's inventory: "I don't have the ability to do that." So I asked, can he order one? His answer: "Yeah, I can have it shipped to you." But he gave no follow-up, still texting and leaning over the counter. I told him that Kyle had helped me earlier and that the manager who left early that day wasn't very helpful. He said, "I'm Dantae." So I explained that he wasn't helpful especially when he suggested to me to call 611. His response? "Well, there's a phone right there," pointing at the store phone. Funny--that was never offered to me. I actually recall asking Kyle if the store landline could be used for my situation. Kyle offered to let me borrow his own phone instead, but told me that Dantae had specifically instructed him not to let me use it because he'd be "liable if anything went wrong." Again, the store phone was never mentioned as an option at the time. Then he said, "I'm trying to find out from my manager if I can take this phone since it doesn't turn on." I said, "Why not? The assistant manager at Totem Lake knew my situation. If it was an issue, they wouldn't have filed the claim." He replied, "The phone has to be factory reset so I can't take the phone." At that point, I told him: "I don't understand why every time I come into this location, no one is able to help, but corporate stores always can." He said, "Because I follow the rules. I don't break them." "Excuse me?" I asked. He followed with, "My job is on the line and can't take the phone." I told him, "You have the worst customer service ever," grabbed my phone and SIM card, and walked out. He sarcastically said, "Have a great day," to which I replied, "And you don't have a great day." This whole situation felt dehumanizing. Every interaction with Dantae was either unhelpful or laced with sarcasm and apathy. Dantae's behavior and lack of customer service are unacceptable, and I believe he is unfit for a managerial role in a customer-facing environment. If you want competent and respectful service, avoid this location entirely and go to a corporate T-Mobile store. read more

I was promptly greeted and helped by the store manager, Brittiney. She listened as to what I needed, made suggestions, and wrote out her plan for me to review. She is polite, efficient, and so helpful. I ended up adding T-Mobile internet as well. She also downloaded a pdf of the last bill from my previous carrier. This allowed me to submit my rebates that I received from T-Mobile. She contacted my previous carrier to ensure a quick transfer of service. She covered everything. I received the best customer service from her. Thank you Brittiney. read more

Britney is amazing very honest and caring highly recommend this location for business :) her team is kind very informative got all my questions answered, Everyone there just goes above and beyond customer service is impeccable thank you and Happy Thanksgiving read more

Brittiney and her crew are awesome! Service is outstanding! Purchased my new phone, assisted with installation of acessories, transfers, screen proctectors, etc. Highly reccomend :) read more

If I could give minus stars, I would. I went into T-Mobile to buy a new tablet, but it was worse than dealing with a car salesman. Buy this to get a discount on that, nothing clear or straightforward. I left feeling like I was a conquest, not a customer. Bought the same tablet from Best Buy where the customer service was respectful and helpful. I then went back to the T-Mobile store to ask that they remove the tablet from my account, but was told they weren't allowed to do that and I would have to call customer service, which is AI driven. My request was done in a chat and it was confirmed that the line for my tablet would be deleted. Thinking it was so, surprise, surprise when I was charged for the tablet on the next bill. I then decided to change carriers. What a nightmare. My phone and my daughters' phone transferred, but T-Mobile wouldn't allow my husbands' phone to transfer, for no good reason. No money was owed. A week later and we are still spending an inordinate amount of time trying to get out from under T-Mobile. Phone call after phone call. Department after department. They keep insisting that my tablet number is the primary number on the account and do not seem to be able to comprehend that it is not in service and was never the primary device. This is a cluster of their own making, which they are unable to fix. FYI, I have since learned that the T-Mobile store in Bothell is run by an independent contractor, hence the abysmal customer service. We now have to go to a T-Mobile corporate store in Kirkland to get the transfer of my husband's phone accomplished. Kudos to the folks at Xfinity in Woodinville for their patience and expertise in walking us through this process. read more

Had to go in there 5 times to change service from Verizon to t-mobile only to PAY MORE AT T-MOBLIE. Let me be clear when I say that their contract agreement is not what you'll actually pay.. I don't even know how that's legal. My mom had to get there even more. Together we probably spend over 15 hours there. Employees have no clue what's going on. I had to face time the manager in order to get my phone? It was weird and awkward, even the employee was like sorry that was weird. At which point they said "oh yeah we have it here" only to have the employee tell me 5 minutes later that my phone wasn't there. Today, after multiple visits to the store I was able to get my phone, still took about 2 hours and they still only had purple for the color. I don't want to come back in a 6th time and risk more issues over the color so I took purple and left. read more

Bothell location again. This time a man from Hawaii helped me a ton! His name is Alika Mauel, and I thank him.*****! read more

I had a ton of anxiety about coming in to add my wife to my account and buy a new iPhone8. Didn't want to deal with upsales or any kind of BS other people have experienced when getting a new phone. Turned out to be the same stress-free experience I had downtown when I got MY phone 2 years ago. T-Mobile is doing it right. While it's not the fastest or most reliable in my opinion, I'd glady take lower bills and a better overall customer experience. Speaking of customer experience, at this location, Chris was a solid salesperson. We knew what we wanted. He gave us some options. The numbers and plan worked for us and he set us on our way within about 20 min. Came early on a Sunday. No lines. It doesn't get much better than that. After 10+ years of Verizon, I can honestly say so far, I have no regrets making the switch. read more

The Bothell T-Mobile store has an awesome staff. I want to give more stars! They helped correct a jaw dropping error by the Woodinville store. The Woodinville store installed the wrong sim card on my phone but refused to fix it. I called the Bothell store and they correctly diagnosed the issue while on the call. As soon as I got there, they reinstalled the sim card with the right one and all my texted photos downloaded and an emergency message stopped flashing up. The Bothell staff also saw a crack on the screen and looked up my insurance policy and told me how to get a new phone with my coverage. Thank you T-Mobile in Bothell. read more

Bought month-to-month international service for brief Euro travel. Store help initially ok. Went to cancel and that is when all the fun began. Go to 800 help to cancel. Get a pin number. When you cancel, you are transferred to a customer care foreign person who wants to know why and reconsider. Then your pin is invalid after changing it numerous times. Then 800 help sends you back to store who cannot cancel plan and sends you back to 800 help. A deliberate systemic runaround. Certain store staff keeps wanting to sign you on despite several visits and clearly asking to cancel several times. Store calls 800 help with you there and gets nowhere, redirected to resetting pin. Finally, a bill comes for about 2 month's service with collection threats. We paid the bill since service was in theory active but cut off this month. It took us a while to cancel, and I missed the next auto renew date, so that is fine. I removed my credit card from monthly payment. I hope that we are done. Next step will be filing consumer complaints with various government agencies. We will see if they hassle us in the future. Would never use them directly again because of all the hassle. I am with a different big box retailer's plan. They use T Mobile. No problems to date with the other plan in place for 2-3 years. It is too bad--take an otherwise easy and decent service in theory and make it a miserable experience. Time to change your business model? read more

I am extremely grateful for all of the help provided by Owen and his team. He worked hard to help me out and now I feel like moving to T-Mobile was a great idea. I'm feeling confident in my new service and I know I will have an awesome T-Mobile team there in Bothell who are willing to explain and assist me with my questions and cell problems if I have any from now on. read more

I'd been thinking about getting a new phone for a while for a while, but was putting it off because I'd visited some T-Mobile stores previous and the service was usually lame and pushed too hard for a sale. Then one day I found myself in this nice plaza and saw that there was a T-Mobile here so decided to take a look. I'm glad I did! I walked out that day with a Samsung Galaxy S9! Jose helped me throughout, answering a hundred of my questions to help me decide what phone would fit me best. It was a slow day so I had the whole crew to myself and they're a fun bunch to talk to and made the whole process less stressful. Very chill store. A+++ I've been having a blast learning all of the new features that this phone has since my old antique became near useless long ago. Super happy with my purchase and that I found this store! Even if you're not in the area, make the trip! read more

Consistent Terrific Experience! I went to the store next to Spartas Restaurant on Bothell Everett HWY I always have a good experience at this store. VAN & TANIA were exceptionally helpful and understanding. I cannot stress this enough: These two went above and beyond to retain my business and answer all of my questions. Impressively knowledgable, friendly, and patient staff at that location, especially, the two I worked with. I am never disappointed at this location. I felt like I was in good hands with Experts on the products & services and never felt upsold. I rarely come across that in other retail venues these days. I felt so comfortable, I wound up purchasing additional products and even another line that I had been meaning to get forever. This is how buying a phone should be. Thanks! read more

This store is conveniently located just off of Bothell Way near QFC and has an abundance of free parking. It is always very clean and bright and the staff here does a great job at being attentive and making you feel welcome as soon as you walk in the door. I feel like they are also good at making sure your questions are answered and that you're taken care of without being too pushy or intrusive. I don't speak Spanish, however I've heard customers being helped by Spanish-speaking staff on more than once occasion and I thought it was a great example of them going above and beyond in a way that many establishments may not. This is my go-to store if I need any accessories, help, or to make changes to my account. Ask for Cutler! read more

Keith at the downtown Bothell location (188th and Bothell Way) is amazing! We were ready to go to another carrier, mostly because of mis-information. Keith brought us back on board. Very knowledgeable and personable. Definitely have recommended him/this location to friends. read more

I went here because there was a mistake in the input of information on a new account, which disabled my data availability or the strength of it. Brent was speedily working on getting my problem resolved with customer service...I opened my account elsewhere but that wasn't an issue. Sarah was also quite the informational booth giving me future pointers on how to take care of additional account details outside of the one Brent was working on. They definitely helped a lost traveler, literally, had made appointments that I thought I can do off the grid, but it was a no go. Thanks to this store for getting me connected to get home safely. read more

Great staff! Really fun and personable, which made the 30-45 minutes of upgrading phones breeze by. They did their usual pitches for upgraded plans and accessories, but weren't pushy about anything. Hopefully I don't *have* to come back any time soon, but it wouldn't be bad at all. read more

First thing is first, I love my new phone, and the plan is GREAT. I am so thankful to be away from Sprint. I really appreciate their no contract mentality and buying out my old one. At this specific location, these guys working here are young and energetic. Not at all a bad thing. However, it was a little overwhelming. I would have appreciated it if they slowed down in their describing of things. Knowledgeable about products? No. Thankfully, I did my own personal research on what I wanted (and some talking with the Verizon place in Redmond) and got the information I needed. In wanting to see what Blake had to say, he simply shrugged it off. He insisted that what I wanted was the best and had nothing to add about the difference between LG G3 and the Samsung. Apparently he isn't aware that Samsung has the best memory chips in the world. Disappointing. These guys were funny, happy to chat, and playful. That's all and good - but it was getting kind of out of hand. They were cursing, yelling, talking about their salaries openly to me as a customer, and frankly weren't listening to us. We repeated specific information over and over again. Whenever Cutler needed help with something, his coworkers complained and drug their feet through the process, and at one point said to us, "sorry our trainee is wasting your time." When the contract was being written up, they actually spelled the first name wrong. It is now incorrect on all of our paperwork. We had to sign it like that. Very sloppy and unprofessional. After finally leaving after 2.5 hours on a Friday night, the number didn't even port over to the correct phone. I have to return now, and fix their mistake. Sorry - NOT this location. We came in there with a specific need. I felt like the staff's priority was more geared towards having fun and goofing around rather than helping us get the solution needed. read more

As soon as I walked in, a salesman was trying to get me to shake his hand. Really? What that tells me is that I'm about to get bulldozed and hoodwinked. Let me look around for myself please! On the bright side, the shop is spacious and well appointed with a good selection of phones that seem reasonably priced. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Bothell, Washington

These guys always get the job done, quickly and easily for me. I literally have no knowledge over cell phones or what have you, but any time I have a question or a concern, these guys take it seriously and help me understand everything I want to know. I feel like they take my best interests at heart when helping me alter my plan, or get a new phone. I definitely feel like a valued customer. So glad this store opened up so close to my home! No more going to the mall for me! Not to mention, it's by the best pizza place in town. Double whammy. read more

The customer service here is literally amazing. Jack was excellent, to say the least. We actually drive past other T-Mobile stores to come to this location because of our phenomenal experiences here. Thank you, Jack and the rest of the crew, keep up the great customer service skills!!! -Scott, Kamlyn & Kasey Kay read more

The level of service at this location continues to blow me away. I switched from AT&T and because of the store manager here working with me on various glitches and challenges I could not be happier about the switch. And it's not just Thomas, his leadership resonates with the entire staff! No matter the issue or challenge Thomas, Keith and crew try to go above and beyond to assist! My hats' off to you Thomas thank you for great service read more

I came in to get off of my parents phone plan and start a plan of my own. The sales associate that helped me was Edwin. He was very attentive to what my needs were for a phone plan and he made sure that I was completely happy with everything in the end. He made the whole experience very enjoyable and quick! read more

I had a great experience visiting this location. I've been visiting apple store few times and two other T-Mobile locations, but nothing got changed on fixing the problem on my iPhone. Amir was a really helpful problem solver and figured out we can order a new phone using my insurance in the first few minutes of explaining the problems on my phone. read more

Over the past few years, customer service at this location has been variable. Today's was the worst ever. Some woman employee who does not even wear a name tag (good idea if you are going to treat customers that rudely) treated me with no respect, maybe because I have white hair and was not well enough dressed to receive basic courtesy? Of course, she could not find the problem I have been having with my phone for a year, so I must be so stupid that I'm not worthy of such consideration as basic good manners. After 10 years, we are changing to any other provider that can give basic respect to customers. read more

Bought a used phone off Craigslist and took it to this T-Mobile during Black Friday weekend. It was obvious they were busy but they greeted me as I walked in and Nav started helping me right away. Nav & Silis (sorry about spelling) got me hooked up and out the door pretty quick. They told me about some cool new products coming out and gave their business card in case I needed help later. I am loving my new (to me) T-Mobile phone. Thanks guys! read more

Every time I've come in here, everyone is extremely nice and helpful. Yesterday my boyfriend and I went in to cancel our accounts, and an associate named Devon was really awesome! He helped check our balances, then double checked everything by calling in to find out when our last bills were due. He had the best attitude about making sure we were all settled and it really stood out to us! If we ever end up switching back to tmobile, we will definitely come here. read more

Came into the Bothell T-Mobile store looking for an upgrade and some options on plans. I had the joy of being served by Cutler, one of the managers at the location. In the span of a few short hassle-free minutes, I was set up with an even better plan that saved me money, and a brand new Galaxy S7. I left feeling much better educated and confident about the choices I made. If you need someone to take care of you and help you through the process of choosing the right plan and phone without being pressured or feeling taken advantage of, like I've encountered with other stores and carriers, you can't do much better than the Bothell T-Mobile. read more

I needed something simple that was not simple!! The people here were amazing! I seriously could not have asked for better service! I will drove the 10 miles to go there! read more

They were nice and helpful. I switched over from Boost and got on a family plan with four phones. The girls were all nice. The guys seemed a little full of themselves. read more

I had been struggling with a Sony droid and getting nowhere with Tmobile after being an Apple user for years. I have been with Tmobile for 11+ years and I getting so frustrated with the service I was receiving at other stores so when I walked into this specific store I assumed it was going to be the run around again, but the two guys that helped us Sillis (spelling?).The guys were SO helpful they got me hooked back up with an iPhone and were so fun. They made the experience that much more enjoyable and definitely made me reconsider moving away from Tmobile as a whole. Thanks guys! I could not be more happy with the service I received at this Tmobile and I'll definitely be doing more business at this location. read more

On 05/31/2018 at 1130 am I went into the store for some quick information. As I went in there were 3 employees working with 3 customers. As I was a walk in I expected to have to wait a bit. I watched the 3 employees working. A shorter male employee was talking and flirting with a female who was going or had gone to Hawaii. They talked and talked about where the best food was and their favorite places to go, this went on for the hour plus, that I was there. This employee never looked at the computer or phone that belonged to the girl. He at no time ever looked in my direction or acknowledged that I was there, something simple like a be with you in a minute. The other two employees were at least working with customers one selling a new phone to someone who still had a flip phone and wanted something for free and the other making some kind of return to someone who does not look like he could have purchased it in the first place. Now I was there in excess of an hour and at no time was I ever even given eye contact or any kind of acknowledgement, what the hell has happened to any kind of customer service... read more

Love this store and the people there. I love the ultimate fast coverage with rhe unlimited data plan.

I've had a couple good encounters here in the last month. Sarah G was helpful and a busy multitasker, working several customers simultaneously and effectively. Much better service than I have had at tmobile stores in prior years. read more

The customer service at this location is absolutely atrocious. They are rude and unhelpful. I will drive the extra 10 min to go to Thrashers Corner now. read more

Nice people if a little pushy about extras, add-ons etc. Cutler will always have a career in sales, as he just loves it, and Sara is a gem -- super pleasant and knowledgeable. The bad reviews are all from over a year ago, so I'd guess this is a relatively new staff. read more

This place has a fun vibe and actually made this process extremely pleasant. I would not hesitate to send all my friends and family to him. I highly recommend this location if you are dreading the big carrier switch. Love my new phones and service is great. read more

Full disclosure: I have been a loyal T-Mobile customer for 15 years, so, obviously, I already am very happy with the service I'm receiving from the company as a whole. That said, I dropped in on this store to see if they could fix an annoying problem with my phone. It was tricky enough that even the centralized customer service folks couldn't help me. Cutler cheerfully went out of his way to help me. He researched how to solve the problem and fixed it for me. He also made a point of letting one of his co-workers know, should the problem recur with another customer. The atmosphere was fun and energetic even as it was clear that all three young men were very committed to helping their customers -- both those calling in and those in the store. Splendid! read more

Bryce is the man. The entire staff was polite and professional. They made our time there fun while we upgraded to the new Note 5. This is the store to go to. read more