I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I…read moreleft.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL

Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to…read moreovercharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!!

WARNING AUTHORIZED RETAILER!!!! Do yourself a favor NEVER GO…read moreHERE...You'll spend several hours cleaning up their mess. This is the worst place to get a new phone. The service sucks! Jeremy can't do anything correctly. Not even get the right color phone. Then he tried to return it and it has cause me to spend more than 16 hours either at a store or on the phone figuring how to clean it up. Then someone tell me I owe 1400 on my existing phone after I have paid 35 of 36 payments. I owed exactly 33.95. Tell all your friends and family to stay away from this place. Absolutely at the very least Jeremy should be fired and this place should close. AT&T should only have corporate stores get rid of these stupid "authorized retailer" stores!!!!

Idk why they bother having a phone number... it is never, ever answered. An indication of either…read morebeing sorely understaffed or abysmal customer service

I had to go into the T-Mobile store today in Woodinville. Makenna and Caleb were fantastic!!…read more They went above and beyond to listen and went out of their way to help me out. This is not the first time I've had a great experience at this store either. The knowledge this team has of their systems and their ability to navigate my devices never disappoints.

Unfortunately this is the closest store to my house but it's absolutely useless to me. They never…read morehave anything in stock. I wanted to upgrade my iPhone and they didn't have the newest iPhone in stock. Feels like that should be something they have on hand. I asked where else I could go and they said they didn't know. I asked if they knew if another store would have it and they told me I'd have to go check myself. I've also gone in for screen protectors and they never have my size, even though I always have the newest iPhone. I went to another location to upgrade my phone and they said I could trade in my old phone by mail or just drop it off at any T-Mobile. I went here to drop it off and the guy said "I don't know how to do that" then went and hid in the back room for 10 minutes. I was one of two customers in the store, three employees, and couldn't be helped. If there were more employees than people and I just needed a simple drop off, the wait time really wasn't appropriate. It's not worth taking time out of my day to go to this location. I'm just going to drive to Kirkland and not waste my time here anymore.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

Thanks to Veronika, I was given great customer service!! Everyone in this store is very nice and…read morewelcoming. Thank you all for your help..

If I could rate this store in negative numbers I would. I cancelled my Xfinity service at this…read morestore and asked repeatedly what do I owe. All of their response was "you are all paid up" nothing is owing. Last week I was sent to collections. It turns out Xfinity was sending bills to an email address I didn't even know existed. When I went back to this store they said they could nothing to correct the problem even though they may have said I owed nothing when I cancelled the service.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

My Samsung S20 had a broken screen and I decided get it fixed rather than buy a new one right now…read more I had a great experience at One Hour Device Repair, unlike some other reviewers. They had the right screen and installed it in less than an hour. Looking at all the stuff in the historic building could have consumed most of that time. The repair cost $250. I don't know how that compares with other repair places.

BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me…read morehundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

Andrew is an incredibly intelligent and kind person who repaired my device in minutes. He has…read morereasonable prices for the area. Andrew arrived on time, was incredibly professional, and gave me great advice on how to use my computer. I would gladly recommend his services to anyone in Redmond or Woodinville area!

This is a review for my son Andrew Nicholas. I am tech illiterate. He's helped me hundreds of times…read morethroughout the years to get my tech up and running. He's knowledgeable, professional, and honest. Best of luck with your new business, I know it's gonna be a success! Love Mom

It's a bit of a drive to get there. But it's a pretty one and you can stop in Woodinville for some…read morewine tasting or lunch on your way back. Friendly and efficient. And cheap, although probably better to save up your batteries and light fixtures since they're going to charge you a minimum amount regardless.

Electronics recycling! It's difficult to find places that accept specific electronics you're trying…read moreto get rid of without incurring extra fees either for the visit and/or type of item. The location feels like it's in the boonies of Woodinville, but it's tucked away in a corner warehouse you pull up to do a quick drop off. I was able to dump off an old flat screen TV and a bunch of bulky junk audio electronics without charges. NOTE: per their website not all items are free to recycle, but this location was sufficient enough for my specific items.