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Woodinville, WA

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Waste Management - The hill to our neighborhood which apparently is dangerous.

Waste Management

(84 reviews)

I called early in June to set up service for my first home purchase. The lady was very friendly and…read morewalked me through all the options. I felt really good about them dropping off containers on June 28th, nearly a month after my initial request. On the day they were scheduled to arrive, no cans showed up. I called Waste Management and was informed that there was a bin shortage and I would not be able to have a trash can or a recycling can until July 19th. The woman on the phone told me "I actually cannot guarantee you will have cans on the 19th, I can just confirm you are scheduled to have them delivered on that day". Apparently they called from an automated number about 5 days before the scheduled drop off, but I did not see a missed call or a voicemail. There solution was for me to put my trash on the curb, in the measurements of the cans I requested, and they will come pick it up. FOR A MONTH. The last thing I wanted in my new home was my trash sitting by the curb and getting attention from my new neighbors. She told me I could go buy containers, but they would still deliver there own containers when they were able. There was no way to cancel the WM bins and just use my own for there service either. I was irate. I canceled my "service". Today my partner contacted WM to get us back on the schedule. He was OK with organizing our garbage nicely for the month. The lady on the phone today said she had never heard of a bin shortage, and that she had us on the schedule for July 5th. Who knows if we will get the bins on that scheduled day or not. It just seems like they are over selling services they cannot fully provide. I will modify this review when I get my garbage bins.

I called on Monday to replace the trash bin to a bigger size. They picked up the old bin on…read moreWednesday but did not drop the new bin. I have no bin to use, then I called again this morning. They said they only can deliver the new bin on the next service day which is next Wednesday. That is ridiculous. They just let me to put the trash bag on the street for them to pick up on next Wed, they said that if animals tear open the garbage bags and trash is scattered everywhere, they are not responsible for cleaning it up. That's simply outrageous. WM is really bad on service.

PC Recycle - itservices - Updated November 2026

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