My laptop was too far gone, and we couldn't salvage that. But I had that information quickly and at…read morethe reasonable cost of a diagnostic. He recycled my old hardware, and even gave me some recommendations for its replacement. Great service.

I had an administration issue with my Dell laptop that I wasn't able to fix myself. Went online to…read morelook for solutions and found others with the same problem and there we no fixes to be found. I took it into PC Fix-Ballard and was out in minutes with all issues resolved. Thanks George! You're awesome!

I was in "panic" mode because my primary photo editing computer was showing signs of failure. I…read moreneeded a new drive to replace my primary one that holds all my high end software. I called Ryan at Green Lake Computer Repair and he reassured me that he could help. He was able to clone my old dying drive to a new larger one, saved all my software so that I did not have to reload it (ugh!) and finished the job in one day! I thought I would have paid twice as much for the service that he gave me and am eternally grateful as I did not miss a single day of work. I cannot say enough about the quality service Ryan gives. Wonderful!!!

My laptop was completely dead. Thought I needed a new one. Ryan resolved the issue for $125 and…read moredid it in less than 24 hours. Super nice guy. Highly recommend.

Chris not only troubleshot me the week prior and helped me work up my confidence to check a red…read morelight on my mobo. Ended up being GPU. GPU was dusty, cleaned it and ended up on its last leg. I wanted to try to move old water cooler into new pc but it was too big. Chris was very reasonable for the rates and always asked before doing anything which would cost more money. He seems to be very busy cause of the holidays but very responsive. Thank you for helping me even though it didn't get solved, still very kind with me and my anxiety.

One day my gaming desktop stopped booting. Looking up diagnostics, I was able to isolate myself the…read moreproblem to either the motherboard or the CPU but no further. I called the PC Doc and shortly after picking up my computer, he was able to determine it was most likely the motherboard and wrote down the specs I should be looking for. With this important info, I was able to order a new motherboard and get back up and running without any more hardware issues.

In December 2023, my fiancé and I built my PC for Christmas with all brand new parts…read more Unfortunately, it kept showing the dreaded blue screen of death and crashing constantly. At first, we took it to Best Buy Geek Squad, thinking that was our best option: they identified a faulty AIO cooler but ended up damaging other components of my PC even more unfortunately... We were extremely hesitant to trust anyone with this expensive build, but from day one, Dr. PC Fix listened carefully to every issue we had. They were so kind and patient with us while we worked on getting replacement parts, and since their help, my PC has been working PERFECT these past 2-3 years. To this day, I still think about how much they helped and how thorough and professional they were. If you have a build that's precious to you, you can trust Dr. PC Fix completely!

Can you imagine what a vintage 2009 Tower Desktop is like? And all the programs and files running…read morearound inside a device built with ancient parts? That was my situation as I faced the ending support of Win 10 and programs that required Win 11. Enter Dr PC Fix to the rescue! I took my Tower in for as estimate and was presented with 2 options. Buy a new device, or upgrade by salvaging what still works. Since our home network is more ethernet based than wifi, and we still use our CD drive, SD card readers, and connect devices and peripherals through cables, we elected the upgrade, knowing it could be complicated. Everything turned out wonderfully, and I'm learning how to navigate and use the new features. The upgrade process had a hiccup, but Dr PC Fix came to the rescue by immediately and courteously resolving things, while displaying their superior customer satisfaction policy. Their communication and patient explanations were greatly appreciated. I'm still learning about new features and will use their remote service if I encounter any roadblocks. I give DrPcFix my highest recommendation - truly extraordinaire! BJ

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

Geremy handles the IT operations at both of our facilities and has always done a great job. He has…read morealways handled any issues that we've had quickly and professionally.

From the owner: We pride ourselves on providing customers the support a large corporation would have, without the…read morelarge corporate costs - including ongoing on-site or off-site IT support without the high cost of a full-time IT person. * State of the art hardware and software support on both PC and Mac * Data backup and data recovery * Custom designed support plans * Technical Consulting * Systems Analysis * Database Management * Custom network design and network installation * Laptop hard drive replacements and upgrades * and more...

these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.